I've been to see both Mr. Michael and Dr. Melissa Kerby at Village Eye Care for routine visits, and I've had pleasant experiences both times. Their retail store is well-organized and clean, their staff are professional and helpful, and they run a pretty tight ship as far as moving you through all the elements of an eye exam efficiently. I have found their eye wear prices a bit steep, but I chose to shop there rather than going elsewhere, so I'm certainly not complaining about it. They have a nice variety of frames, and they let me "play" as long as I wanted to while making my decision.
I also did the "thing where the computer looks at the inside of your eyeball" - please excuse my ignorance, but I can't for the life of me recall what it's called in professional terms. We got a baseline read on the inside of my eyes to help track any kind of deterioration or damage over time. It was an extra 50 bucks, I think, so not something I'll do more than once every few years, since i'm pretty young and healthy. But I do appreciate that they offer more modern technological diagnostic tools than some of the older-school eye doctors I've seen in the past few years. No eye puffs here, if you don't want them!
Today, I had to make an urgent appointment for a problem with my eye. I called in the late morning, and they got me in within 3 hours of my call. I experienced the same quick, pleasant, professional treatment from the office staff as I had experienced during my check-up visits. They were able to explain insurance details to me when I had questions. Fortunately, my eye issue was minor, so Dr. Kerby prescribed a few different eye drops for me. Knowing how expensive these things are, he offered to call in something cheaper if I got to the pharmacy and even the generic version of what he ordered was too pricey. Sure enough, got to Kroger, and the price tag was going to be $110! So they called, and within about 10 minutes, Dr. Kerby called the pharmacist back with an alternative, which ended up only running me about $19. Had they had samples in the office at the time, he would have provided me with those, but they were out.
I have been very happy with Village Eye Care and will continue to see them for my routine and urgent needs as long as they are still in network with any insurance I carry! read more