Dr. Snyder breached confidential information by giving my email address and phone numbers to an…read moreoutside agency recruiting host homes for exchange students. I was subsequently bombarded with texts, emails and phone calls. This was done WITHOUT my consent or authorization. Unprofessional and unethical.

Dr. Snyder is the most kind, caring, and professional doctor I have ever worked with. The staff…read morehere is very friendly and caring as well. We are moving out of state and will still continue to visit the Mason Eye Center thanks to Dr. Snyder.

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

Very unprofessional comments for sales person in the store. Offensive even. I was buying my…read moredaughter her first pair of glasses and she was excited and knowing they would probably end up getting lost at some point. When he proposed the coating on lenses that's shatterproof i politely declined and he proceeded to say "ok so we will get the regular lenses that shatter and go in the eye and stuff"!!!! Very unprofessional and he said it in front of my daughter. If the lenses were that unsafe then maybe you should not sell them and maybe you should talk to people with respect instead of trying to make them feel like they are intentionally hurting their kid and getting them lenses that will shatter in her eyes! She is traumatized and scared to wear them!

My kid broke his glasses today! He's also in final rehearsals for a school play and needs to see…read more I'm thrilled someone recommended I go to Eyemart Express. The store was easy to get to, and the staff (Aimee and Gina) were wonderful! In no time he picked out frames and they made his glasses. He was just in time back to school for rehearsals. This is a service I can't find anywhere else, and I expected to pay a premium for it. But it was less than $100! There are three glasses wearers in our household. And we're all going here now.

There is a reason this store has such a low rating. Customer service was hideous! I was greeted by…read morea young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail.

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Exactly what I needed ! The glasses came without a single scratch . Attention to detail with my…read moreorder was incredible! I love small business for this exact reason. Thank you guys so much.

So happy with these glasses. A terrific price for complex progressive lenses with a larger than…read morenormal requested frame. They had the type of support and style I wanted. Very good communication from the optician when there was a very short delay. They look good, they feel good, post cataract surgery X 2, now I can really see! I would recommend Eyeglass Universe to anyone.

Booked my appointment on line but also called to confirm. They were very nice. Normal exam. Not a…read morelong wait. Not a large selection of frames but enough to choose one. Prices reasonable with insurance.

I really like my doctor! But the whole shop, I think only 2 people could smile: my doctor & another…read moreyoung guy who walked by me. My girl whole helped me, did not give much information... some misunderstanding when I get home & looked at the bills, like she told me: insurance was $3, never asked me to buy insurance for the 1st pairs of glasses... the most serious faces are the general manager & the middle age lady who checked the insurance. 10 years in USA, I could say, this is weird. I don't feel go to back at all. I'm not sure if because I'm Asian, I cannot speak English properly or what? I wish my doctor works at different location.

Impossible to enter your information, eye care insurance information,etc!!! Get this fixed!!!!read more

I was examined by ophthalmic asst. who was great. Dr Bisg comes in and check my vision with my…read moreeyes dialated and states my vision had changed ....gives me prescription which I buy 2 pair of glasses. I get glasses and feel nausea and vision strained. Go back to get lenses checked and they are spot on with new prescription. make appointment with Dr again and assist again is great and get correct prescription. Dr B comes in and said to me" usually the dilation refraction works. she said she would split the difference and gave me new prescription. Split the difference? Now i meed to go back and get 2 new lenses in my glasses.

Stopped in here for a long overdue eye health checkup and to get new glasses. The place was…read morehopping. Clearly this is the place to go. Lots of frames for not so big prices. I didn't necessarily see many different styles, but I was more in the mood for inexpensive, so Eyemart fit the bill. There appeared to be lots of regulars so that was nice. I went to go pay, and then, duh, thought to ask about insurance, discovering my glasses would be free with my plan. Well, ummm, maybe we could have started there? I thought it kind of odd that my optician didn't ask upfront if I had insurance...maybe that's a rarity these days? Or she didn't want to pry? I don't know...but I almost paid $100 when I didn't have to! Whew, glad I caught that one. I walked out with two frames, both ready within an hour. I may be returning though, because I'm not sure the lens perscription is right, but that's not Eyemart's fault...that's my optometrist's department.

Took RX in to get the BOGO sale. Paid $20.00extra for one to be sunglasses. Only wear glasses for…read moredistance when I drive. Sunglasses are fine. No problems. The other pair have had the lenses fall out THREE times. Just took them out of the case and BOTH lenses fell on the floor again! These are not unusually thick glasses and only ground for distance and no bifocals or anything else. Somebody there does not know how to grind glasses to fit in the frames. This has happened so often that I had to go to another optical company and get a pair made b/c these things are falling out of the frames even while I was trying to drive at night, when I need them. If you depend on your glasses to be able to see, and use them reliably, I would not recommend going to this place!! The pair I bought at a differnet optical company have been fine.

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.