There's a reason why Midwest Eye Center, Cincinnati, OH does not have a patient review portal. Dr…read more Maryam Naqvi performed routine cataract surgery on my husband in May, 2025 at the Kenwood office. It was anything but routine, as she inserted another patient's lens into his eye, which was discovered during his 1week follow-up visit. She completed the replacement procedure for the wrong lens, but his cornea was scratched & iris torn during the process. A Midwest Eye Center Director performed emergency surgery later that day to avoid infection of the eye; and was under the Director's care for the next few weeks to monitor his eye healing. My husband is currently under care with different eye specialists as he slowly recovers. As Dr. Naqvi smiles confidently from the front cover of Cincinnati Magazine's 'Cincinnati Top Doctors' and on its pages. One has to wonder how she can be deemed "the best" having compromised her patient's well-being through a poorly mismanaged process of care.

I was referred to Dr. Cepela Tri-State Center for sight and his team of professionals by my…read moreOptometrist and before having my procedures done my Family physician had also made a comment that he is an outstanding professional, great at what he does, which gave me such relief and conformation that i picked the right surgeon for my procedures. When surgery day came his staff at Tri-State made it easy and relaxing, they were so professional helpful made me feel so comfortable and confident that i was going to be well taken care of! I would 100% recommend Dr. Cepela and Tri-State Center for Sight and his professional team to anyone. Oh and you can expect a call later in the day from Dr. Cepela to check on you! What a wonderful experience from him and his twan!

I love Dr. Naqvi, but the administrative staff should all be fired and start over with people who…read moreare accountable and actually do their jobs. I showed up for an appointment two days ago and was informed that two months earlier I had been called to reschedule my appointment. I checked my phone while I was there and showed them that there were no calls from them on the date that was written in my file. While they were able to get me in two weeks later, it upset me that the reason they cited for the need to reschedule was so that the doctor could perform surgery that day. It would seem that surgical follow ups and the money that they bring in are not as important as being able to make more money. I asked that my concerns about the scheduling be escalated to the supervisors but I doubt that it happened. This is not the first time that I have showed up for an appointment only to be turned away due to them rescheduling me without my knowledge. I wish my doctor worked somewhere else because she is the only reason I would utilize their services.

the wait time is ridiculous. I started at Midwest when it was smaller and enjoyed great service…read more I moved my mom here from CEI. now they've become worse than CEI. the wait times for an appointment have never been less than an hour ! it's hit or miss on the professional nature of the staff and when billing you the statement they sent was less than the online bill payment portal so we mailed a check because we couldn't change the payment amount. the one shining star is the surgery center. they are professional , stay on schedule and are so nice.

i got lasik here back in september and it was the best decision i've ever made. everyone was so…read moregenuine, kind, and made a somewhat intimidating procedure feel safe and easy. you can tell everyone working here is a genuinely good person who's passionate about their job. i haven't worn glasses since i walked into that building 6 months ago and ill be forever grateful to this place and the people working there.

My Daughter Works There And HAD that Surgery and after 8 years She's still doing good!! So yes I…read morerecommended them with a Five them. Thanks, La Rita Green

Dr Cozzi has now treated my son, daughter and myself. We have found her to be thorough,…read moreprofessional, caring and easy to work with. I've been getting regular eye exams since the 1970s. I was unable to schedule with my usual doctor, so decided to use Dr Cozzi who has always taken care of my kids. She is amazing! Willing to take the time to check and double check everything, and able to explain it all while making adults and children feel not only comfortable, but welcome. Her office is in a Warby Parker that has an amazing staff, so from start to finish we were well taken care of. I am happy to recommend OIC Integrative Optometry to anyone who needs glasses or contacts.

Love Dr Lindsel! She always updates herself on your chart before coming in to see you so she can…read moretalk to you without you having to go over what you just did with the assistant.

Excellent, caring service. Very well informed. Good staff. Everyone is very pleasant and friendly.read more

I recently had cataract surgery on both eyes, and I cannot recommend Cincinnati Eye Institute…read morehighly enough. Dr. Robert Osher, my surgeon, has a reputation for being thorough, and it is certainly true. He took the time to explain everything, both before and after the procedure. It's hard to imagine anyone replacing him, but I hope he is training a new doctor to be as careful and attentive as he is. His assistant, Heather, really went above and beyond the call of duty to ensure I had the medications I needed, monitor my eye pressure, and contact Dr. Osher with updates. She even helped me find a discount coupon so I could afford the eye drops I needed to bring my eye pressure down! She also went out of her way to ensure that I would get a refund after I was mistakenly charged a co-pay for a follow-up visit. She is so competent, capable, and kind that I hope she will consider becoming an eye doctor herself someday.

date Of service may 2025 received glasses paid my 900.00…read moreDeductible for 2 pairs. Received a bill Oct 2025 called cei the escalated problem to supervisor as insurance had not paid 436.25 balance April 2026 received call from collection agency wanting me to pay 436.25 Called office again they were escalating to a higher level i then called my insurance and they never received a claim from CEI