Office was very nice and was very efficient doing my exam and helping my wife and I shop for…read moreframes. Robert was very helpful in recommending different styles and helping us understand our insurance and the different options available to the frames we purchased. Definitely going to make Davidoff Optical our family and neighborhood office.

Great service. People were kind and professional. No complaints…read more Note: This was my first time I saw an optometrist remotely (while in store). Everything went smoothly.

It's a neighborhood vision place ...so..you're going to have a lot of people go there. Does that…read moremean they're good? Not sure. I didn't stay bc I got there 5 minutes before my appointment and good thing I asked if they go by appointment time (since I saw it was packed) and the girl said "not really and you have a couple of people in front of you, and since it's you're first time you have to fill out paperwork." 1. Most offices send a link as option now, to fill out paperwork in advance, but regardless 2. it would have taken maybe 5 minutes to fill out in person. I asked if it was going to be more than a 30 minute and she said, "probably bc there's a couple of people before you." The chaos I witnessed there looked like it would have been even more than 30 minutes so I didn't want to waste my time. I was referred there to obtain Rx, but I couldn't make the effort to stay. Also they have two receptionist at the front, and neither greeted. Until I said, I guess they don't speak and went on the line towards the next desk.

If I could give them a zero star I would. RUDE RUDE and unprofessional. We went in to make an…read moreappointment with optometrist so while I was making appointment my husband was browsing the frames. There was one other person in the store at that time and rude Shirley was telling my husband to stand back and when she was done she would help him. First off no one asked her for help, secondly my husband was on the other side of the store with his mask on just browsing. With that said after I filled out the forms there was a lady in front of me so stood behind her to give my forms in and there she goes again stand back well where the hell did she want me to stand out the door!! So I went to ask the gentlemen her name and position and there she comes again LYING LYING that that's not what happened. Beware!!!!

I've been to this place for about 10 years now and I usually get a new pair of glasses every other…read moreyear. Michael, the owner of this store, is one of the nicest people you'll ever meet. This review might be inevitably a little bias since Michael is a family friend. Tucked inside a small store front, Mandarin Optical has a wide selection of frames (even Japanese ones). Their prices are reasonable and they always do a good job with my glasses. They do let you come back to get your glasses fixed (minor stuff) for free like getting a new screw or tightening the glasses, etc. Speaks Mandarin, Cantonese and English. Takes credit card and some insurance plans.

I've been coming here since I was a kid, about 3 years old. The owner of the store, Michael is…read moreextremely kind and patient with his customers. There is a pretty good variety of frames to purchase here, all reasonably priced. If you don't want frames from this place, that's fine too, you can bring in your own frames and Michael will have no problem getting lenses with the right prescription. And there isn't a long wait to come pick up your glasses either, most of the time I can come back the next day and he'll already have my glasses ready, and makes sure they fit and are comfortable to wear.

I mean great service, great selection on eyewear. Value for your money…read more Everyone was really nice, until I got an extra 10% when I checked into Yelp. They refused to give me that extra 10% discount. I got a pair of glasses along with contacts, I mean unfair if they offer that extra on Yelp for checking in. But overall great service.

I was really looking forward to visiting this place since I live in the neighborhood, and it looked…read morelike a clean, well-run business. I have a strong prescription and was expecting to spend around $700+ on glasses, so I wanted to explore my options here. When I arrived, I met a friendly Latina staff member with nice glasses and a tall masc presenting person with curly hair. After inquiring about my insurance. They informed me that my insurance was out of network, but I was still willing to shop there. They then introduced me to Julia, who was handling intake. Unfortunately, my experience with Julia was disappointing. She seemed disinterested and unwelcoming, which made me feel like my business wasn't valued. I understand that everyone has bad days, but customer service plays a huge role in shaping a customer's experience. First impressions matter, and in just a minute, I decided not to proceed with my visit. It's unfortunate because I was eager to support a local business. I hope this was just an off day, but I would encourage management to ensure that all staff members, especially those at the front desk, are equipped to provide a welcoming and professional experience. So it doesn't reflect on the work the other workers commit to doing.

Place is very good. The staff is very welcoming and polite , they take care of you as soon as you…read morewalk in. The have a wide variety of options for glasses. I ended up getting a pair and i brought in my own pair so got two. They give good discounts too. Place is always maintained clean too and its right next to the train

Exceptional service! staff is very helpful and loved the optometrist, lady is knowledgeable in her…read morefield. I have been going there for years.

The doctor is wonderful and some of the sales staff are kind and anxious to help…read more There were readily available appointments also to see the doctor within 48 hours.

My experience with Cohen's Fashion Optical in Jackson Heights, Queens, has significantly changed…read moreover the years, particularly with the shift in staff and focus. Previously, the customer service prioritized patient care and eye health, but now the emphasis seems to be on financial gain rather than customer satisfaction. I initially visited the location under the care of Dr. Kim, and later transitioned to Dr. Martinez. Recently, I scheduled an appointment to get contact lenses. I used my insurance coverage and still had to pay out-of-pocket for a six-month supply of contacts, which led me to sign up for Cohen's in-store credit card. I was given a trial supply for a week; however, by the second day, I experienced discomfort and headaches from the lenses. When I returned to inform the staff, I was told to wait until my full order arrived. During this waiting period, I requested a copy of my prescription to purchase glasses elsewhere. The staff hesitated to provide it, which is concerning as withholding a prescription from a patient is against the law. After insisting, I was finally given my prescription and ordered glasses from an external retailer. Ironically, my glasses arrived before the contact lenses I had initially ordered from Cohen's. When my contacts finally arrived, Dr. Martinez advised the staff to order three different brands for me to try. However, a month passed without any updates, despite the fact that I had already begun making payments for items I did not even have. Upon following up, I was told to continue making the payments. After an additional week and a half, I returned only to find out that my trial lenses had been sitting there without any notification to me. After trying the three different brands, I found that the most comfortable pair was actually cheaper than my original order. However, Cohen's attempted to charge me $50 more than the market price. Prior to this, I had researched the brand and its market value, confirming the overcharge. This experience highlights the lack of communication within this particular branch and reinforces the perception that their primary focus is profit rather than patient care. The shift in priorities at Cohen's Fashion Optical - Jackson Heights is evident in their reluctance to provide basic information, failure to communicate with patients in a timely manner, and questionable pricing practices. While I have been a long-time customer, this experience has left me reconsidering whether I will continue to seek services at this location. For those in search of reliable and patient-centered optical care, I would recommend exploring other options before committing to Cohen's Fashion Optical. "This company lacks a genuine mission or core values. Their responses to reviews are generic and insincere, showing little interest in real customer feedback. It feels like they care more about appearances than actually addressing concerns."

I went here to do my Eye Vision Exam to renew my license. Now only were they the cheapest option…read more($25) from all the locations me and my girlfriend called, but their service was impressively fast. They were overall extremely polite and efficient. I expected it to take at least twice as long as it did.

I went in last month & got my eyes checked & bought a new pair of glasses. I had a great…read moreexperience. However, this morning when I was putting my glasses on, I accidentally broke one of the arms off. I went back to the store in the pm and they were GREAT. They were fixing my glasses within 1 minute of my arriving; it took a total of about 5 minutes to fix; they cleaned the glasses for me and charged me NOTHING! This is what great service is all about. When you stand behind your products and provide your customers great service so that they keep coming back. Highly recommend them.

Dr Patino is not only an incredible Doctor but an even more amazing human being . Needed a last…read moreminute appointment because of an accident to my right eye and her office fit me in promptly. The customer service display at her office was incredible . Dr Patino helped calm down my anxiety by explaining everything that needed to happen during the examination. Do to her amazing care my recovery was fast and I just could not thank her enough.

I took my toddler there after he failed an eye exam at school. Most of the exam was pretty easy but…read morehe did have trouble at the end and typically places that deal w kids offer a candy, lollipop or something to help them settle to finish the exam but they didn't. They scrambled to give my toddler a coloring book. Ok fine. Then knowing I have Medicaid they didn't start by showing my son glasses from a catalog that would be covered by his insurance. And in an effort to get my kid excited about wearing glasses I excitedly helped him look at colors and options etc. it was only AFTER the fact she told me they were not covered by insurance and it was expensive. Trying getting a toddler to change their mind about glasses he'd have to wear daily wasn't happening. Ok fine I said I'd make the effort to pay off the ones he selected. Then when they were finally ready I went to pick them up (after being called AND texted 2-3) they weren't even open. Unfortunately their store hours conflict with my work schedule but since their website and Google listed their business hours from 9-5 I figured let me go first thing when they open and then race to work after but sadly that wasn't the case. The lady who was going in rudely told me they couldn't help me even though I said it was just picking up, everything was paid for already. So I had to leave. I texted them in my annoyance and told them they needed to fix their hours and also include their business hrs when they text people their orders are ready. I work in a similar setting and every text lists our business hours so people know when they are able to pick up. The only way I was able to pick up my sons glasses was due to him being sick and I had to leave work early to get him. All in all it wasn't a great experience. Their customer service needs major help. We will be looking to go elsewhere for his follow up.

Having worn contact lenses and glasses since I was a child, I've been to many eye doctor's offices…read morethat left much to be desired. This has been my favorite one thus far and I appreciated the professionalism of the provider so much that I've even helped my family members in becoming patients at this location. I had an appointment during CoVID and the process was clean and organized. The waiting area is comfortable and the receptionist essentially guides you to the various rooms for testing once you remove your contact lenses, which is helpful for someone with poor vision like myself. The provider herself is professional, caring, and amicable. As I am a health care professional, she explained the process in medical terms and made the visit more comprehensible. I was given a free trial pair of contact lenses as well and the process to order lenses was extremely easy. Truly, I cannot recommend this office and it's provider's enough. Please call them for their special pricing for exams prior to your appointment as the specials make it affordable!

We came across this office by chance and we couldn't be happier The staff is exceptional Wanita…read moremade several phone calls to ou insurance company to make sure we received everyt we were entitled to and found a great price for my husban's contacts I would highly recommend We Care For Your Eyes LTO

This is my first visit to Cohen's Optical and what an incredible experience from start to finish…read more My husband was there the day before and said exactly the same thing. Every member of staff there are incredibly friendly and knowledgeable and provided fantastic customer service with no hard sell and working out the best deals for you. Gaby was superb and spent time showing me many frames and gave an honest opinion on them which I appreciated the time and effort she put into helping me. Three pairs of new glasses ordered between us and could not be happier and would not think of going anywhere else now for vision needs. Above and beyond customer service is very hard to find these days and they knocked it out of the park.

This is amazing store and very professional staff and especially Jefferson is very good and helpful…read moreperson and explaining great details about the product Please keep up the great excellent customer services!!!!!!!!