My first visit (it won't be my last) Took my vehicle because a/c blowing hot air. They also did a…read morecomplete inspection and they did find a couple of things that needed repair. They sent me a complete thorough explanation along with photos. All work was completed in a timely manner. They are super friendly. I highly recommend them.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

Outstanding service! Walked in without an appointment for oil change! Was out in a hour.. what a…read morelucky girl I am!!

I originally chose Christian Brothers on McQueen and Guadalupe because they appeared organized,…read moredetail-oriented, and professional. I purchased four tires for my Ford Transit work van and trusted their recommendation, assuming they were providing the correct tires for the vehicle. Less than a year later, one of the tires began splitting. I took the van to another shop that was closer because I did not feel safe driving all the way back to their shop. It was at the new shop where I was informed that the tires installed on my van were not properly rated to handle the weight of the vehicle and should not have been installed in the first place. I contacted Christian Brothers to explain the situation and was told I would need to drive the van back to their shop -- despite the damaged tire -- for them to determine whether anything would be covered under warranty. While I was getting the quote elsewhere to replace all four tires, Christian Brothers called back and offered a slightly lower price if I purchased another full set through them. In the end, the difference was only about $100 compared to the other shop. A shop I had never even used before, and that was the cost with no additional warranties or discounts (like Christian Brothers was claiming to be giving me). They stated they were giving me tires at cost and not charging for labor, not true. They tried to make it seem like they were doing me some huge favor by giving me such a small discount. Their front desk employee, Eric was as "helpful" as he could be throughout the process, but overall should have pushed harder with his upper management to resolve this. They should have completely comped the price of the old tires as this was their, dangerous mistake. Now they're not only making money off of me but also causing me to lose additional money by missing work to fix a problem they caused. I'm extremely disappointed with how this situation was handled, especially considering the original tires that they chose were improper for a work van like mine. All of this resulted in me needing to purchase two sets of tires within a single year!!! I expressed to them that being without my van would result in loss of money as it is my work vehicle. They had no concern for my time, money and no sense of urgency to resolve the situation that they caused. I had to leave my vehicle with them for more than a day the first time and again overnight the second time. I would NOT recommend this place to anyone!

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

I've changed my 1 star review below to a 5 star review due to the excellent customer service…read morereceived from the owner, Mike. Mike sent several apologies and went above and beyond what most business owners would do in a situation such as this. - He refunded me for the missed alignment and the cost of the new tire. To find this kind of honesty is rare and it proves that he operates his business with integrity. Knowing this, I would not hesitate to bring my vehicle directly to Mike in the future if need be. Mistakes happen, and he was quick to correct it. Thank you, Mike! ********************************************************* My husband brought my car over to AZ Automasters in February of 2024. We had never been there before, but I had just had new control arms and ball joints put in and since the tires were also brand new, my mechanic who did that work recommended an alignment. AZ Automasters kept the car overnight and my husband picked it up the following day. My husband stated that he asked the employees if the alignment was off and by how much, and that no one could answer his questions or seemed to "know anything about anything." But he did say that the employees working the morning he picked it up were not the same ones who were working when he dropped it off. He didn't leave feeling super confident but they said the car was done so he left and that was that. This car is kept in a garage, has not been in any accidents, hit any curbs or anything of that nature, and is well loved. I have put 8000 miles on the vehicle since the alignment. The other day we realized that the tires should probably be rotated and were horrified to notice that the outside of the passenger front tire was completely bald, the inside of the tire barely worn. We went over to where we purchased the tires as they are warranteed to 80,000 miles, but because they deemed it an "alignment issue", I had to purchase a brand new tire out of pocket. Not only did I waste $118.00 at AZ Automasters as they did not complete the alignment I paid for, I'm out an additional $145 for a new tire and still need to get the car aligned. I'll certainly be getting alignment, but it won't be at AZ Automasters. *Edit* I just had a front end alignment at a reputable shop where the employees actually care about their customers. They had to take a torch to the tie-rod jam nuts as they were totally locked up on both sides. This would NOT have had to be done had AZ Automasters done the work they were paid to do a year and a half ago. Also, this shop, who did the alignment using lasers, was able to show us via computer what they adjusted and how much, which AZ Automasters could not do for us. And this new place was cheaper! Lesson learned to shop around!

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

They fixed my daughter's car for less than half of what another company quoted. They were quick,…read morefriendly and her car runs great.

A family business that treats you like family. John and his awesome staff are trusted mechanics in…read moremy book. From oil changes, to tire changes, to anything that deals with your vehicle...these guys got you covered. The few times I have come here they are detailed on what my auto needs and never upsell other fixes. These guys are the real deal for auto repair.

when my wife an I got here a month ago we had Lucas here with some great customer service dude he…read morewas super niceee great service helped us out a lot with our car all perfect had to come back another time an more an more now cuz of the service this store gives us my kids love it here my wife enjoys the prices an I don't mind paying em here at all so thank you Firestone especially Lucas here

Disappointing I've been to the Firestone on Lindsay Dr in…read moreMesa store #349492 twice before. My visit on July 8th made me seriously reconsider going there again. I brought my car in for an AC check and add Freeon and they told me some housing around the AC unit was frayed or worn. I agreed to the replacement and left feeling good about it. But then, 36 hours later, my car started dangerously OVERHEATING. After a miserable ride home, where I had to blast the heat to try and cool the engine, I called Firestone and made an appointment for that Monday to recheck their work. After they looked at it, they told me there was no antifreeze in the reservoir. This was a shock because the report said the antifreeze was actually topped off and ready! Are you kidding me? THEN they told me there was a leak around the oil housing. What?! Are you serious? If there was a leak, they should have seen it the first time. So, I took my car to the dealership where I usually get my maintenance done. After they put it on the lift, they told me there WAS NO leak! Because of this dishonesty, I will NEVER take my car back to Firestone of Mesa on Lindsay Drive. Ladies, be careful.

I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

I am so excited to have found such a fair, honest and convenient mechanic! Tanner was excellent in…read morehis communication, fairly priced, and went above and beyond to even put gas in my car while test driving it. He gave recommendations based on other things he noticed and sent me an estimate for those services right away. He provided video of the issue, receipts and an invoice itemizing work performed right away. Communicating via text was so helpful as I was coordinating the repairs while working, and he made everything so seamless! I will definitely be using Tapia Auto for all my needs going forward!