I'd give this sorry bunch of a**holes negatives stars if I could they always mark packages as delivered but we either don't get them for two weeks or we don't get them at all. They refuse to answer questions or help if you can even get someone on the phone. I will be putting up surveillance in the next few days to have time stamped photo proof that they are not doing their job. read more

If it were possible to give this delivery service a negative review, I definitely would. For some unknown reason, Amazon has contracted with this absolutely incompetent, unprofessional and quite probably criminal delivery service. They indicate that packages have been delivered when they haven't, leave packages on the front lawn, deliver open packages, throw packages from their beat up vans, don't answer their phones, lie, damage packages... Basically everything you DON'T WANT in a delivery company. If Amazon continues to use them, I will discontinue using Amazon. Too bad. Between my husband and I, we do a lot of purchasing from Amazon. Christmas is coming. Buy local is beginning to sound like a good idea. read more

No stars for this company! All of my packages from Amazon are left at the end of my long driveway. I never know if there is a package or not. Today was the final straw when they left one in the pouring rain in the same place. What is with this company! Why are they still in business!b read more

Worst delivery service ever. I hate that this company is being used around this area. I ordered a few items online and the delivery person delivered it to a different house! They said they weren't able to retrieve the item so the only thing that could be done is contact the vendor. They had no remorse or care about it. In a different incident they delivered the item at around 10pm. I have a gate before you reach the front door that doesn't lock and he just threw the item over the fence onto why plants and mud. It was also pouring rain that evening. I called them to let them know what had happened and the said they wouldn't have done that. That they always check to make sure the package is in a safe place. Unknown to them I have security cameras that show exactly what the driver did. Just got close and tossed the package. I wish Amazon and Zulily had the ability to not use this terrible company. read more

Ontrac SUCKS! There was a package to be delivered by Ontrac from Amazon These idiots left the package at Apt J14 instead of L14. Now the item that was delivered the wrong apartment is on sale for $50 more than what I had paid. I ve never had any problems with packages delivered from Amazon by UPS or USPS but Ontrac SUCKS. Customer service could not help me at all even after I spoke to the so called "manager" Jacob. It was useless to talk to him and not helpful at all. I ordered this item from Amazon since a week before a special event this item needed to be used for. I will be making an official complain to there corporate office and include how there manager sucks too. From now on I will make an official request to Amazon NOT to have any of my items delivered by Ontrac. This company doesnt deserve not even one freaken star on this review read more

I wish I could give this company zero stars. Seriously the WORST delivery service ever. After I specifically requested that my packages be brought to my front door and not left on top of the mail box on the street ontrac repeatedly leaves the packages on the street and they get stolen. The customer service is terrible and the driver drivers claim they leave the packages at the front door but they do not. I've never had a good experience with ontrac read more

Waiting for a package from Purple Carrot. On their website it shows package delivered on July 2nd on Ontrac site it shows it will be delivered by July 3rd. July 4th I sent them an email and on July 5th I receive an email saying office was closed on July 4th, which yes it was a holiday but let me remind you my package was suppose to be delivered prior but it took 24 hours to go 3 hours away. Also to point out Purple Carrot is a plant base food home delivery read more

PLEASE AVOID!!! I was suppose to have a package delivered to me, but it never came. The tracking said it was delivered. I filed a complaint and they told me that GPS showed that the driver was at my address. I told them that someone was home (including myself at that time), but they just keep giving me the run-around. Real bad customer services... read more

Aweful shipping service. I have no idea why Amazon.com continuously sending delivery through "OnTrac Shipping". Within a month, they missed 2 deliveries and one of item they delivered to my neighbor apartment after a week delay and still waiting for the status of the other item. Hereafter, i will think twice before buy anything directly from Amazon.com and prefer to buy from their 3rd party sellers. Already called Amazon.com customer service twice and given the complaint. Hopefully in the near future, they will switch to different carries. read more

Wow, this company just gets worse and worse. I think they only have a few beat up trucks that they deliver with and their employees look like a bunch of burnouts. I seriously don't understand why Amazon trusts this incapable company (if you can even call it a company). Ontrac, do us all a favor and go under already so we can get a better carrier service. read more

Worst delivery experience ever!! Ordered something from fashion nova on black friday..they shipped it with ontrac I was supposedly to get my order on Dec. 6 but since then they have delayed my order still no signs of it. They keep on changing my delivery date..talked to customer service the lady told me it would be delivered today the latest but on the tracking page still no movement...I'm soo disappointed I'll be leaving the state next week nd I'm afraid I wont be able to recieve my order on time!! read more

Wow I am disgusted with ontrac and management clearly cares less. My package showed out for delivery. At 730 PM I called and asked where my package was. The rep. Sent a message to The driver for an eta. What he did was call in and said he dilevered it at 601 and left at my door. The delivered showed the next morning, imputed at 1130 PM. Package was never scanned, and he claims he delivered it at 601 to my door. I live in a rural area and all packages are left at the gate. My sign says my dogs can make it in seconds can you? And I have 3 dogs. Now this was on Friday and today is Tuesday. Monday I was told the driver was going to back track and find my package and have it to me by 5. Well I knew he wouldn't. I think he tossed it the trash wanting to get off work as he had plans. I mean, he gets my message left at 730. And calls in at 1130 at night. I have asked for corporate to call me, in the notes they say they did and left a message but they did not. I asked twice for the manager in the Monterey office to call and have heard nothing. The driver is a lyer and should be fired for this. As customers ordering online we have no choice on who the stores use to ship. I am furious. This shipper needs to be put out of business. I will cringe now eveytime I see a package on the way with ontrac! And....im still waiting to hear from higher up! read more

it is always hit or miss with this company. It would NEVER be my first choice of carriers. I am disappointed that Amazon and Chewy use them

After countless more missing deliveries and down right lies from On Trac I am happy to say that Amazon are finally taking our reports seriously. Ring customer service and ask to fill in a deprioritization form which will boot Ontrac to the very bottom option for deliveries. You will need to give a couple of examples but Amazon staff are fantastic unlike the cretins at Ontrac. This week I received two parcels for other people, found an open package by my gate and didn't receive an order that was allegedly delivered....just one week!! Incredibly no one from the company has reached out to me...shows how much they care about their customers. read more

How does this company stay in business? Three times in the last month OnTrac has said our package was delivered and it was not. Other Amazon packages sent through other shippers are arriving with no problem. Have emailed OnTrac and gotten no response. Have called and giving up after waiting on hold for 10 minutes. Have asked Amazon not to ship to me through OnTrac, as if that will do any good! read more

I really wish I didn't have to give this delivery service a star. If I could give this company negative stars I would. I have NEVER had a good experience with ONTRAC. On several occasions, this company has claimed the following: Couldn't get through the gate (there is no gate code, just a friendly gate guard that lets everyone else and their mother in). Couldn't locate the address (UPS, USPS and FEDEX have all found my address with zero issues). Package damaged (I have a feeling this was done on purpose to avoid delivering the item on time). Just wait, the best part: Delivered. Only to find out that they delivered it to a house on a completely different street than mine. First off, I live in an apartment not a house (with an address that states my apartment number). Secondly, they didn't even bring it up to this man's door. Instead, he found it a few days later in a bush in his front yard. This delivery had chilled meals in it - all of the food was spoiled by the time I received it. What kind of inept delivery driver just throws a package into a bush?! What has me on my last straw with this company: My recent delivery status has claimed that the package was on the truck for delivery FOR THREE DAYS now. I've had enough. I contacted Amazon and luckily received a refund (only to find out that the items I ordered have since sold out - so no replacements). The only good thing that has come from this - the friendly customer service agent at Amazon filed a complaint report against ONTRAC. Hoping that this "report" makes it into the right person's hands, as it appears that I am not the only one that has issues with Amazon using this company's services. Praying that Amazon resorts to ending their contract with ONTRAC in the near future - it is a waste of their time and money as well! Get your stuff together, ONTRAC. I have never had an issue with any other shipping service. If ONTRAC continues to hire worthless, lazy drivers - they won't last long. Good riddance. UPDATE: ONTRAC still hasn't gotten their stuff together. Had another delivery disappear into thin air this week. Said it was on the truck for delivery for 3 days straight (always saying "will redeliver on next business day"). Now it just straight up says "wrong delivery address." Called the company I ordered from to confirm my address and even they were fed up with ONTRAC. When will this end?! read more

If I could leave negative stars i would! Worst managed company on the planet. Management and executive team should be removed and replaced by competent people. They lose packages, mis-ship and then completely lie about it on the phone! Takes an hour to get a human on the phone and then they are clueless. How bad can they possibly make shipping packages? My last one was only 60 miles and ended up in a completely different state and has sat there for 4 days! Wow, great job ontrac, worthless service. read more

Zero stars is correct. My package was supposed to be here a few days ago. It keeps saying it goes back to corporate, at the same time everyday. 1542 or so. What you don't work past 4pm? Fed ex, UPS does! tried to call 1800 number waited 40 minutes and no still answer! These must be the UPS, Fed Ex rejects that couldn't get hired there or lost their jobs due to incompetence. I already requested the shipper to use another service or I will find someone who uses UPS and Fed ex. If they keep using On Trac. I will find another company who doesn't use On Trac as their primary shipping company. read more

If I could do zero stars I would put it. Ontrac's delivery service is terrible, late and zero customer service. Beware of this company!!

My package has been sitting in the Salinas warehouse for three days now. OnTrac keeps coming up with excuses why they won't or can't deliver. Easily the worst shipper I have ever dealt with. UPS, FED-EX and even USPS take some pride in making ontime deliveries. OnTrac just doesn't care. I will make certain from now on to be sure any on-line retailer I do business with will not use OnTrac for shipping or I will take my business elsewhere. read more

Tracking infor said the package was left at my door at 1715hrs today. The only problem is that i was home and never saw a delivery. I checked my security cameras and There was never any delivery made. Was my package stolen by the driver?? I was unable to get a hold of a human at OnTrac to resolve the situation, just robot emails that do not take responses and busy phone numbers. I hope the driver enjoys his new pair of shoes.....but I really needed them read more

OnTrac is consistently late and online tracking is a joke. Out of all of the carriers (USPS, Fedex, UPS) that manage to make it to my house, OnTrac is the only one I can count on being late if they even show up. This is the 3rd time in a row where a package was out for delivery (all day/night) and failed to be delivered --even without an update to tracking to let me know an exception or problem occurred. When Amazon prime decides to use OnTrac for delivery, I know not to get my hopes up. :( read more

I don't know how this company stays in business. They have had my Amazon Prime package since Saturday and it was scheduled to be delivered on Monday It's now Wednesday and still no package. I was told they have too many packages to deliver so they don't know when I will receive my package. My last experience with this company it took me a week and a half to get my Prime package. Worst managed delivery company ever!! read more

AVOID using this company at all cost. I have been waiting for a package for days. Tried calling but was on hold for a long time with no pick up. Called claims department and they said they would send an email for someone to call me...nobody ever called me. Tried the local office number but nothing but a busy signal for days. This is the WORST delivery service ever. Days after the package was supposed to be delivered and I still don't have my package! Don't ever use this company if you want to ship or receive a package!!!! read more

Packages are dropped in the middle of our driveway and ready for getting run over, or marked as delivered but are not. Today the package actually WAS run over. They work with Amazon and are simply the worst delivery company I have ever seen. My guess is they won't be in business for long. We run our business out of our home and I order a lot for delivery. Not sure how they've stayed in business for as long as they have. read more

The other Reviewer is right there should be a minus number for stars. I ordered items from Petco and I ordered them second day and paid the $40 which meant they would be delivered by ontrac is UPS doesn't work on Saturdays but I was assured it would be delivered well today is now Tuesday and I received one item at 4:30 in the afternoon blocking my front door I'm almost seventy I had to go out the back door up the driveway unlock my front door and slide in a 44 pound dog crate up the stairs and into my house I called Petco and they did reverse the $40 second day delivery charge which was very nice of them however they also left off the second item and so I cancelled that and Petco refunded my money and I will go to the store and get it please people don't ever use ontrac read more

I was waiting for a package from amazon. Tracking read out for delivery. I live at an apartment complex where i also work. 7:15 i get alert package delivered. Yet no package, nobody came to door. Yet to be resolved. Amazon or anyone should stop doing business with this company. My son worked for them and quit cause they would even pay him and employees do steal packages. read more

I fortunately have never selected OnTrac to ship anything. About 99% of the time I order something and the vendor I order from uses OnTrac, my delivery is delayed. And when my delivery finally shows up, the boxes smell like cigarette smoke! Very unprofessional. As of this day, my package is one week late and my other package is 4 days late. I only heard from the customer service dept once via email informing me that they are looking into it. That was 2 days after I submitted my complaint. Still waiting for a status. read more

Another failed delivery. Amazon needs to stop doing business with ontrac. 5th package not delivered on time. At least Amazon knows how to compensate. Ontrac sucks!!! read more

Worst service ever! Never on time, my packages never arrive on the day they are suppose too, they always update that an attempt to deliver was made which is a total lie, and never arrive even when it shows that package is in the city it should be and is out for delivery. I totally despise this delivery service! Their customer service over the phone is no better either! This review is based on multiple deliveries this company has screwed up from my Amazon orders to this area. read more

The worst of the worst, half the time the package never arrives. I think the drivers steal the packages. The companies I buy from always refunds me or resends using UPS, but if your shipping out I would stay 100% away from this so-called shipping company. The worst of the worst read more

I am beyond angry - my package was suppose to be delivered to me yesterday and I still have not received it. According to the tracking, it has been sitting in the Salinas office for a WHOLE DAY!!!!!! I have been home all day and no attempts even made nor a phone call. Why in the world would Amazon Prime use a rinky dink service like this? I needed this package by yesterday, this is why I paid for it to be shipped! Amazon is going to hear about this and request they find a new delivery service, otherwise they will lose my business and I will be letting people know about this. ONCTRAC - you provide bad service to one person - you lose 25 customers!! Keep this in mind when choosing to provide bad service. It looks to me like I am not the only who has had this problem either. Oh - and Thank you Facebook to make it possible for 500 more people who will be seeing this review! UPDATE 4/11/2015 - I did not receive my package again. I contacted OnTrac and they immediately without hesitation told me that my package was lost and to contact Amazon and have them reimburse you your money. What I hear is SCAM! There are too many YELP entries with similar stories. How can a these many package that are all coming from Amazon getting "lost"? I've reported to Amazon and they will be conducting an evaluation of this company and the contract. read more

I would have given them a zero if I could, Ontrac is by far the worst delivery system in the world. There online tracking said the package was delivered to my front door today at 1:18PM. Nothing at front door, garage door, or backdoor, I walked down to check my mail which is about 100 yards from the house and found the opened package stuffed in the mail box. Do I need to file a formal complaint with my postmaster, it is my understanding that the mailbox is for postal workers only. Contents look OK, but opened and stuffed in the mailbox, is there no quality control at Ontrac? Does anyone know if there is a class action suit against Ontrac, I would love to join if one exists. Tracking Info: Tracking Number: C1140xxxxxxxx Deliver To: Morgan Hill, CA Service Commitment Time: 12/16/2016 by End of Day Delivery Description: FRONT DOOR Delivery Time: 12/16/2016 1:18 PM Delivery Status: DELIVERED Ship Date: 12/14/2016 Service Code: GROUND Weight: 2 lbs. Detailed Tracking Info: Transaction Date / Time City Door Tag DATA ENTRY Dec 14 2016 3:31PM SALTLAKE PACKAGE RECEIVED AT FACILITY Dec 14 2016 7:36PM SALTLAKE PACKAGE RECEIVED AT FACILITY Dec 16 2016 2:37AM SAN JOSE OUT FOR DELIVERY Dec 16 2016 7:13AM MORGAN HILL DELIVERED Dec 16 2016 1:18PM MORGAN HILL read more

Wish I could give a "0". I am done with Amazon. I shouldn't have to pay to be in constant anxiety every time I click "Checkout". Every time I get Ontrac, I know it will be at least 2 days late to Monterey and delivered to another address. I've put signs up directing drivers to my apartment, but nothing but fail. UPS, USPS and FedEx nail it every time; Ontrac misses EVERY TIME. I called the 1800 number listed for Salinas and after 5 minutes I get transferred to oblivion. Luckily, I'm headed to GA this summer so I won't have to deal with this wretched "premier" shipping company. Time to try Jet until Amazon gets their drones up and running... read more

How can Amazon let OnTrac deliver packages?!? My package was "unable" to be delivered because OnTrac "could not" locate my address. They are complete liars because they successfully delivered packages TO MY DOORSTEP 3 times before. They would not pick up the phone, so I had to call Amazon for them to contact OnTrac. The representative had to call 7 TIMES to reach OnTrac. WHen I finally talked to the respresentative, she said she was sorry "that I felt that way" about my package and would send it today. I checked the status online and it has not been changed. I enjoy the benefits of Amazon Prime, however, if I continue getting my packages delivered through OnTrac, I will be cancelling my orders and even consider cancelling my Amazon Prime membership. It is not worth the stress and time. Update: They said that they delivered my package this afternoon at my doorstep. However, I found it by the trash cans and my parents (who were home) did not see anyone on our driveway. Lazy drivers, terrible service. read more

I have had nothing but problems with Ontrac. Waiting on a package all day and at 7:47PM it gets switched from OUT FOR DELIVERY to REDELIVER NEXT BUSINESS DAY. Spent 16 minutes waiting to talk to someone the first time and 24 minutes the second time, I wanted to know if the delivery was going to happen. Really concerned that there is no customer service given the issues I have had with deliveries being dropped off at the gate by a busy road (which means they disappear). Was hoping that I was going to be home when this was delivered as the company has left packages at our gate next to a busy road which means no package by the time I get home. Hoping I get a package. read more

Was told the package was going to be delivered Friday, checked the updated status and it said "attempt made to deliver". I was home during the time this "attempt" was made and saw nobody. Called up and they said the driver reported that my road was closed for construction at 2:30 PM. Funny because I drove up the road at 2:10 after work and my girlfriend came home around 3:15PM. No construction company, no road work, not even a stray dog crossing the road. He couldve closed his eyes and just driven straight into my driveway but nope. Make the call today (Saturday) to see if the package is going to be delivered today because any delivery company worth a shit has Saturday service. Guess who doesnt though: ONTRAC. Salinas facility is closed on the weekends. Good game OnTrac, because I have no recourse and youre sitting there with my goods in a closed warehouse, failing at being a decent company. read more

I have yet to get a package delivered to the correct door. In fact today a package did come to me but it was for the "Management Bldg" in the apartments I live in. It is impossible to miss this building!! It is right in front with a big sign. You would have to drive through it to miss it. I think the drivers just randomly pick a door and throw the packages out. Sheesh!! read more

I heard my box dropped on the ground. I happened to be by my door. It was dropped in the middle of my walkway for all to see when there is an obvious more secure spot to place packages. I am leaving a message with Amazon and the sellers to hopefully pick a different delivery. read more

This idiot was parked in a handi-cap zone at a Dialysis Center in Santa Cruz. 2128 Soquel Ave for over twenty minutes delivering packages. read more

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