What can I say, wonderful people and great service is what Litsis Towing is all about. My anxiety…read moreand PTSD were really kicking me hard when my car died, but after a call to my insurance company put me in contact with Litsis thing only got better. I was contacted within minutes by Melissa after my insurance sent them the job, she was amazing in helping me deal with my anxiety. I had some questions and concerns that took another Litsis team member to help me, Crystal rocked it as well! She explained how things worked, answered all of my question like the professional she is. My day only got better from here when I met Jake, he opened everything up and got to business. I'm disabled with serious neurological damage that keeps me from helping myself anymore, Jake treated me with kindness, respect and understanding ... I'm definitely Team Jake now! He was in and out within 30 minutes, in fact the whole process took less than an hour from the time my insurance company contacted Litsis Towing. I cannot begin to express my gratitude and let everyone know that THIS is the company that gets things done right and they are the most personal group of folks I've had the pleasure to meet in a very long time. Congrats to you all for your amazing skills and professionalism, it truly made a difference for my family and I.

Solid outfit that is professional! Reliable and courteous, nice equipment that can get the job…read moredone.

We're very impressed with this young man! In a world where businesses are becoming more removed and…read morecolder every day, Sebastian remains true to real customer care and service! We couldn't be happier with his polite communication, swift scheduling, empathetic support and making our vehicle safe again. The details: Our vehicle was having "speed wobbles" on our way to Bend for a Saturday visit. I contacted Les Schwab, explained my situation and they fit me in at about 11:30am. Being from out-of-town, I needed to leave the next day. At about 4:45pm they contacted me stating I needed a new control arm (amongst other things) which would take a couple hours to repair. They said I'd be taking a big risk driving, BUT, they were about to close and couldn't fix it until Monday! I can't tell you how disappointed I am with LS and their lack of human kindness. I understand my "keys" were in line for service, but come on. We returned to our accommodations by about 5:30pm and scoured through Google, to find 99% of the businesses were closed until Monday! Enter NEXT GEN MOBILE AUTO REPAIR, what a blessing. I called, and Sebastian was calm, communicative, reassuring and happy to help. He said he could take care of it first thing in the morning. I went from being frazzled to relaxed, and was able to enjoy what was left of our evening. Sebastian under promised, over delivered and did it all at a competitive price! He could've easily taken advantage and didn't. This man has integrity and we're grateful to have crossed paths. HIRE HIM, he'll come to you and you won't be disappointed.

I was trying to decide between two older Subarus as a first car for my daughter. I explained my…read morewants & concerns, and Sebastian was knowledgeable, thorough, and prompt. He met both sellers at their location, and was friendly and praised by both. He was flexible with both mine and the sellers schedules, even offering to go to Sisters at 8:00pm. He called immediately after the inspections and gave me his honest opinion & advice. I felt completely comfortable making my decision, and my daughter & I are thrilled with the car he helped me buy. I will never buy another used car without calling Sebastian first. The entire experience was outstanding!!

Called AAA out of Gas in our 50 Chevy Pickup It will be one…read morehour before ERS can reach you That's Okay Got call back from some towing service I can't find my way to you because of the Veterans Day Parade he talked like he had a mouth full of mush Then we wait and wait I call back to the towing company and get addtude from the women on the telephone Fine I call AAA I get we reassigned you to an other towing company Okay who? I'll look it up I'm told by AAA dispatch It's Consolidated Towing Yah! This whole mess took over three hours to get a can of Gas This was not Consolidated Fault This was the first tow company and AAA screwup! Consolidated driver was Golden He was very friendly and helpful Yes AAA got a less then then a good rating on this ERS call Thank You Consolidated for the fine Service Tops!

The lady who answered the phone was incredibly rude and unprofessional. I also felt like I was…read moretreated differently because of my race. Very uncomfortable experience and I would not recommend them.

I have a 91 Vanagon Westfalia and Jonathan does a great job on it. He is calm, cool, and…read morecollective and his pricing is really fair. He's kinda like a VW whisperer. I'd be hard pressed to have my van worked on by anyone else. From maintenance to full on engine rebuilds and everything in between, I would highly recommend him.

We were on vacation and we called Jonathan and he said we could come right in, what a relief! He…read morewas recommended by another mechanic who couldn't see our car. He was friendly, patient and creative in solving our electrical problem. His price was honest and fair. Wish we lived nearby so he could be our mechanic!

I have purchased about 6 cars from this dealership and have always been treated fairly with no…read morepressure to buy or go above my budget. Matt Williams, Jeff Duda, and Cory Reasoner are top notch and I recommend them to anyone.

Terrible Terrible experience. My husband's truck broke down in nearby Bend Oregon and it was…read moreunrepairable . He had all his camping gear and kayak. He went to online to find a used truck to purchase from a local Ford dealer which we figured was reputable . We were extremely wrong . The truck while beautiful on the outside was sold to us with a rear axle seal failure . We have tried contacting the dealer who wants nothing to do with this since we bought it . Their servicing department will not return the calls of our local service agent who wants to try and figure out why the warranty is not covering it that they sold us. We are heartbroken . We thought we had found a reliable Ford dealer and come to find out from the reviews I have found since our purchased shows us that this is certainly not true . I think anybody who purchased vehicles from here which there have been several and have had terrible experiences should start a class action lawsuit ! I am absolutely tired of not having phone calls returned service people giving us the runaround . No one ever being able to pick up their phone and speak to you about an issue that you're having . I am grossly unhappy and hope this dealership tanks . ​

My son and I were driving my 2017 Jeep home (West Richland, WA) from South Lake Tahoe, when it…read morestarted acting up just South of Bend. The cruise control began kicking off, and then some warning lights came on. When I got to Bend in the late evening we stopped at a parts store and they put the Jeep on the diagnostic tester, and it gave several error codes, but they said it would probably be ok to drive the remaining 250-300 miles home through some desolate country, at night with a chance of rain. When we got to Redmond we decided to stop and get a hotel and have the Jeep checked out in the morning. I chose Earp's. Good choice!! I was greeted by Jason, and he immediately looked at the error codes, consulted his mechanics data base on common fixes for those codes, and cleaned and tightened the battery terminals and the ground connections, while checking the battery voltage readings. After spending 30-40 minutes working on the car, he told me he'd be comfortable driving it home. I asked him how much I owed him, and he said no charge...just get home safely! We were back on the road, and one of the best things to come from this was the peace of mind I had while traveling North. We drove all the way home with no issues, no warning lights...no problems at all! Jason: you are my hero! I would highly recommend this shop for your auto needs.

Thank you to Emily and Justin for going above and beyond to deal with my annoying Tacoma. The truck…read moreis driving the best it has in years, and thanks again for having the patience to help solve my truck's riddles. Thank god this shop exists and don't hesitate to give the team a try.

I learned about Cascade Car Craft from my parents when I moved home to Bend. Finding a reliable…read moremechanic can be as hard as finding a great hair stylist. Michael is kind and honest, and has always done a great job for me and my family. I appreciate you Michael. Thank you!

My truck died on me when I stopped by a store in the same parking lot as Cascade Car Craft. I…read morenoticed they were an auto shop so I went over and asked if they could take a look real quick even if I didn't have an appointment, to which they happily said yes and came out and checked out the truck. We found the issue, got the truck started and running, and then immediately set up an appointment to get it completely checked out and fixed. I was very happy with the service and how quickly they were able to help me out and get me on their schedule!

Called today and Spoke to Forest. I'm looking for Porsche…read moreRepair and he let me know that he has decided to only service Audi and Volkswagen vehicles. He referred me to another shop that he felt would do good work on Porsche's. Although Forest did not work on my car, he was kind enough to take the time and listen to me, and help. If you have a Vw or Audi, I don't think you could go wrong by giving your service and repair work to Forest. He listens and seems to know what he is doing.

I have been taking my 2000 Golf to Forrest for almost two years now and have done everything from…read moresimple oil changes to brakes, timing belt, an oil leak, and replacing a lot of corroded suspension parts (was an east coast car). Service at Autoverks has always been top notch, and the prices are the best in town. I moved from San Diego and have owned four VWs in Bend and have never felt right at the dealer here (sorry). Forrest is always honest and upfront, and will always have the time to see you if you drop in, will return your call the same day, and will actually call when he tells you he is going to call. Service is fast and reliable. I have never had anything go long and most work has been done ahead of schedule. Probably the best thing about Autoverks is that they do no gouge you. I was scheduled for a lot of work, including a $150 repair for a power steering leak, and Forrest found a way to fix it for free. Service like that is hard to find in the auto industry, but that is what you can expect all the time at Autoverks. If you have a VW/Audi this should be your shop. I have owned many VWs and have seen the whole spectrum of service quality and prices, and Autoverks is definitely among the best.