Had great service from start to finish. Following a recommendation I called to make an appointment…read moreand was offered their earliest options, which were 2-4 weeks earlier than others in the area. I dropped off my vehicle to be assessed (due to an engine check light), and was called with the results within hours. I was able to get the work done within the day, and the car is working great. I will bring my car and any future vehicles to them!

They charge over $400 to troubleshoot both of my rear doors & replace 2 rear light bulbs…read more They gave me the quote to repair the doors in the afternoon, I declined. Stating that I'd pick up the vehicle at 5pm. The only time I could get a ride. It was dark when I got the vehicle just as they closed. When I arrived home I discovered that both back doors were disassembled with parts covering the floor (see photos). They were closed for the weekend so I had to rent a vehicle for my family as my van was now only a 2 seater. And I'd be without the vehicle again to get the door reassembled. They reimbursed me $39 for my inconvenience (their stated cost to put the doors back together). Months later I was shown (see photos) that they reversed the wiring for the brake light & turn signal. All this time I had only one brake light and no right turn signal thanks to their 'repair'. Two trips to new mechanic required to get it in working order .

Very happy with Car-Kare. This is also a revised update to a previous review…read more The quick review is this, the full story is below. The shop does not work on RVs. The space is small and I can understand why, no room. My RV was throwing errors and I was worried I could not make my trip as planned. I could have been turned away and told I would need to go some where else, but the shop went above and beyond to help me out. The end result of the assist was a very appreciated and the original reason I liked this shop in the beginning. Finally and honest mechanic is still true here! Read below for the full encounter and my retraction of my previous bad review that was not warranted. I was packed up and only my way over the pass ready to for a race. Traveling along on and suddenly lost all acceleration power and the dreaded check engine light and maintenance light came on at the same time. I did some quick calling around and got several recommendations to stop by Car Kare. As you will read below I had a bad and great experience here. I gave it a shot on word of mouth recommendation. I showed up with my RV, now they do not normally work on RVs. What I was looking for was a code scan so I could decide on go or no go for the trip. Turns out after reading the code and discussing the results it was 2 small parts that read the air flow and the position of the throttle cable that work together to tell the computer how to act in a given situation. The decision to go was mine after talking it over the pros and cons. Turns out all he said was true and other than a little slower than normal (speed limit was easy) I arrived safe and sound. Parts were ordered and I stoped by on my way home and replaced the parts. Works perfect! Now I am a bit more mechanical inclined than most, but not a true mechanic. The shop owner gave me the very basics and I researched a few how to videos and it really was very simple. Both parts had a special slide lock to keep the wire connector it in place, (the necessary video so I did not destroy the connector) and a total of 4 screws. Plug and play and no problems. THANK YOU AGAIN!! Update on a unfair review; Time for me to eat the humble pie. 4 years ago I was very happy with this shop. They have and still do excellent customer care and ability to to the gob right. 3 years ago I had a bad experience but apparently my bad experience was not a fair review. I had a recent conversation with he individual that finally fixed my car, turns out it was a "needle in a hay stack" find. One bolt only slightly under tight ( a 1/4 turn to proper tension) was the problem. Only reason the individual who fixed it knew what wrong, the mechanic had experienced the same problem on an identical car He owned. So truly unfair on my part.

Great experience at CAR KARE in Bend, Oregon. (December, 2025)…read more My 2013 Honda CRV needed a new serpentine belt & tensioner. CAR KARE saved me over $400 compared to the Bend Honda dealership's quote! Russ and Austin were fantastic--providing clear explanations and updates throughout the process. Their truly transparent, professional, and honest service earned them a loyal customer.

Joe and his Father at Northgate Auto are simply awesome! They are fair, knowledgable, honest, and…read moreconsiderate. What more can you ask for from professional mechanics? We'll, start with the fact that they do RV repairs in addition to autos. Followed by the fact that they quickly diagnosed the problem on a late Friday afternoon and order the part (new fan clutch). Finally, they made the repairs on a Sunday. This far exceeded my expectations! The cost of the repairs was incredibly reasonable. If I lived in Bend, Northgate Auto Repair would definitely be my go to shop. Ask for Joe, and you'll be treated right, start to finish. Peace - Dave

These guys are great! We were traveling through on vacation and were heading out of town when our…read morenew-ish Ram Promaster van started making a sometimes clunking and sometimes high-pitched screeching - it was terrible sounding! We called a few places, including the dealership, to see if someone could take a look and tell us what was wrong. These guys not only got us in, they were able to take a look at it within about 15min!!! They diagnosed a bent brake plate with a rock stuck in it (causing the screeching). They quickly fixed the problem and got us on our way - charging us just for 30min work! Really friendly shop. Highly recommend!

I own both a Sprinter truck and a Toyota car. Import Performance services both. They are always…read morequick, funny, and accommodating. At the moment, they have squeezed in my Sprinter, despite having a parking lot full of repair and maintenance jobs. My Sprinter needs a hard to find part, so they've rehabilitated the old part (it's an old Sprinter!). Other times, they have fashioned new parts in similar circumstances. Old as dirt, I have just never encountered a shop this good before. They offer a true worry-free experience.

Good at what they do but the decided not to work on my TN1 sprinter and for that I am deeply…read moredisappointed. This van has at least another 250-300k left to go before it's retired. Some bs about getting parts, when really all I need is a good oil change. I think this is a slap in the face to a loyal customer.

These guys are the best, been using them for many many years. I highly recommend them as I have…read morenever had to take anything back and I believe they are one of the last honest mechanics around. If they find something they call to let you know and give you the choice on what to do. John and Mike are the best, thank you for always treating us right!! Julie

I needed an oil change and a general check on my 2012 JGC before I make some major road trips. They…read morewere able to accommodate my schedule for an early morning appointment. I arrived to find they have no waiting room. The gentleman said I could sit on the stool in the office if I wanted. I opted to walk to a coffee hut a few blocks away (thankfully I was in athletic gear). By the time I returned (about an hour) I saw the car was done. I was a little surprised by the cost ($178) and felt it was high. However, they were very professional and it seems they are well versed in the Jeep world. 1 star off for not telling me when I called I'd be waiting for it outside, and for the high price for a basic oil change and health check.

Honest and reliable service. As a woman, it can be intimidating to take your car in to get fixed. I…read moretook my car in to get a second estimate/look to see what was wrong with my car. Joshua was straight to the point and answered all my questions. His suggestions were very helpful. I took my car into another shop and they just did a visual inspection. Joshua and his team actually drove my car around the lot to check out the problem. Would highly recommend!! Great value and service! Thanks!

I'm not a huge car guy, so am always a little apprehensive when visiting a new shop. The…read morerecommendation to visit Brakes for Less came from an Oil Change location in town that I've come to feel pretty good about. From the start, Joshua seemed friendly and up front. After confirming the caliper leak, he explained why it's recommended to replace both in tandem, and in a way that didn't seem like he was just up-selling. After discovering, the calipers were not available in red for the model of my son's car unless we wanted to pay more than double to order them directly from Subaru, Joshua offered other solutions, including purchasing dust covers and recommended finding them online. A shop that is not afraid to send some of your dollars somewhere else is a good sign to me. That being said, Joshua continued to try and track down what we were looking for and after a day or two, he called and said he had found a quality part in the color we were hoping to find. The parts cam in and the labor was completed exactly as Joshua said they would be. I appreciate all the openness and believe the prices are fair. I guess I found my new brake shop for a while!

Honest, straightforward, and outstanding diagnostic car care! I took my 2008 Buick to Tom yesterday…read morenot knowing what was causing the car to feel like it was jerking when shifting occasionally and making a loud clunking sound, but fearing the worst. After test driving and examining it he diagnosed a failing engine mount. Repair was completed in one day and was so much less than I had feared. He is great at his job and easy to talk to! He came highly recommended by a friend and I can't say enough positive about the experience! There's a reason that he's booked solid! We will be taking all our cars to him from now on.

Tom is awesome! Never goes over what was quoted and I've yet to have an issue with any of the…read morerepairs he's done on my Sequoia over the years. Friendly and professional. Highly recommend!

While traveling across country our air conditioner quit working. Fortunately I stopped at Bend Auto…read moreCare. Even though it was almost closing time and I had no appointment Jeremy immediately began to diagnose the problem. Very quickly he found an electrical problem that was close to starting a fire. He was able to obtain the needed parts by 9 am the next morning and had the car repaired within an hour. Absolutely could not have had better service. I thought that the price was very reasonable, especially considering the quality of service. While Jeremy was working on my car I had the opportunity to look around the shop. While it isn't the cleanest, neatest shop it is very obvious that it is a "repair shop " not a throw a part at it and see if that fixed the problem. I only wish that there was a repair shop like Bend Auto Care near where I live.

Best auto repair service ever! Quality service for sure!!…read moreI will be coming back for any auto issues.