I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

We moved our two-bedroom condo. Iris was very helpful and friendly on the phone and followed up…read morejust as promised. The movers worked hard, treated our things carefully and were friendly to work with. However, after going over our furniture and other larger items ahead of time in order to get an accurate quote, it ended up taking the movers several hours longer than expected. We ended up paying more than twice the amount of the estimate. And since the truck wasn't large enough, we had to rent ourselves a van the following weekend and finish up moving the last of our belongings ourselves. This was a monumental hassle after we just paid more than twice what we were quoted. We didn't have an inordinate amount of stuff I don't think.

I scheduled my move well in advance of hurricane Sandy. But the movers arrived on Monday undaunted…read moreby the task. They took great care in wrapping and protecting my goods. Need a mover...call Starlight!!! Thanks Starlight!!

Moving is stressful, but Ally Moving made the process much easier and less stressful on our end. I…read morecan't say enough good things about this company. "White glove" customer service began the moment I called about services. Cecelia took my call and guided me step by step, she even allowed me to do a FaceTime tour so I didn't have to fill out forms on how much furniture, how many boxes etc. I received email, text and phone calls to confirm service and given status update on arrival. The entire crew was friendly, respectful and efficient. When we learned our house had "too much" stuff they quickly (and behind the scenes) brought a 2nd truck for moving day. The problem solved before there was a problem! Top notch moving company!!!

I requested to have some items from my storage moved into a new space. I made plans for one date…read moreand time and needed to change it at the last minute and they made adjustment right then and there. There were two men on the job who handled my items with care and asked me questions about what was suppose to go the whole time. I had a great experience and the stress that it eliminated was well worth the money. The starting prices are reasonable and my only complaint would be that if there was at least another person it would have went by faster. I did end up paying for an additional hour, but it was WORTH it! I would recommend them and I would use them again. The next time I will be more realistic with myself about the time it will take and plan accordingly.

Damaged Property, Deceptive Practices, and Unacceptable Service!!!…read more If you're considering Topline Moving Company, DON'T--unless you're ready for a nightmare of delays, miscommunication, and total disregard for your belongings. I booked a move from Maryland to Texas, and Sharon assured me my delivery would arrive no later than June 12, 2025--well before my return to work on June 17. Based on that commitment, I paid a deposit, purchased brand-new moving boxes, and packed everything securely with reinforced tape. I was ultimately charged $2,614.80 for this move--a steep price for what turned out to be one of the worst experiences I've ever had with a service provider. What actually happened was a disaster: * They upcharged me for extra wrapping the day of the move. * I was never told my items would be stored and consolidated with other shipments until after pickup. * I was later told delivery could take up to 21 business days, despite earlier guarantees. * My belongings didn't arrive until June 29--17 days late. When they did arrive, most of my boxes were ripped, crushed, water-damaged, or missing tape. Some weren't even sealed, as if tampered with or repacked by someone else. Significant damages included: * Cracked vanity mirror * Cracked mirrored vanity bench * Missing TV stands * My NordicTrack SSi bike (bought Jan 2025) arrived with: o Bent handlebar below safe level o Stripped/bent screws o 3lb dumbbells missing from original box and visibly damaged After everything--the lies, delays, stress, property damage, and financial hardship--Topline had the audacity to offer me just a $100 discount. If you value your time, money, and peace of mind, stay far away from Topline Moving Company. They are dishonest, careless, and completely unaccountable. #MovingFail #AvoidToplineMoving #DamagedDelivery #ToplineDisaster

Movers called me (Sharon in the office) to give me a quote based on a 7X7X8 storage unit. I told…read moreher I had about 6-8 boxes worth of stuff and two desks. As well as a desk a mile away from my storage unit. She quoted me a rate which I agreed to. The movers arrived and claimed that because some items I had were not packed, they were not part of the quote and tried to shake me down for $500.00 extra dollars! I refused and they left my my monitors, cactus, and refused to even pick up at the location a mile away! I'm stuck having to hire another moving company! RUN!! Far away from this shady company. Sharon refused to pick up the phone after I asked for a manager!

I'm using Zippy to store my stuff while I'm renovating my house. They delivered the shell on…read moreSaturday. The guys came to load it and they called ahead to see if I'd need any packing material. Showed up in time and we were done in under an hour. They were nice and professional and definitely knew what they were doing. I'll report back on the other side when my stuff is retuned but so far so good!!!

This business is truly trying my patience. When I first…read moresigned up with zippy...it was mostly okay. I remember scheduling the initial delivery of the shell about a month in advance (kudos to me for planning ahead because I'm more of a last minute chick). It took me a few days to get in touch with someone to actually confirm they were still coming since i hadn't heard anything...AT ALL. About anything, like logistics or if I wanted to use their movers, how long I thought I would be...NOTHING. BUT we were able to get it squared away and the move was pretty simple. So, okay, no biggie. NOW I'm trying to get my stuff out of storage and I've been calling for about a week AND HAVEN'T BEEN ABLE TO REACH ANYONE!! I would like to have my stuff moved in before Thanksgiving...but at this rate I'm not even sure if it's possible. Hopefully this is my last big move for a while but the lack of communication and disorganization of this company is friggin ANNOYING. just stay away...find another pod like storage company to work with...customer service means a lot to me and unfortunately it doesn't to zippy. I'm

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

DC Moving Inc. did a wonderful job! Used them for a recent…read moremove for my mother, who was moving to a retirement home and couldn't be happier. The crew showed up on time, wrapped every piece of furniture carefully, and worked nonstop without ever seeming rushed or careless. Nothing was damaged, nothing was lost, and they even helped reposition a couple of heavy pieces in our new place without complaint. What stood out most was how friendly and communicative the team was throughout the process, answered questions, and made a genuinely stressful day feel manageable. Pricing was fair and matched the estimate with no surprise fees. If you're looking for a moving company that's professional, careful, and just easy to work with, I'd highly recommend DC Moving Inc. Thank you to Dan, Rafael and Ostap for making our move so smooth!

They were great--professional, timely, quick and the move ended up being half the cost of a…read moreprevious move from a different company. Highly recommended!!

This is a great company that does a great job. They were recommended by our realtor when we bought…read morea new place in Cleveland Park, DC. We had a lot going on so we needed a company that could completely pack and move us with as little hassle as possible. They came to our old place and reviewed and inventoried every item. We have a lot of art and a particularly unique glass table. They gave us a quote that was significantly higher than any of the other movers, but we chose them for several reasons. 1. The actually came out to understand what they were moving 2. They explained how they would handle the art and glass table 3. They stated that all their workers we salaried employees with no day laborers 4. It turned out that the guy who came out had gone to school with my daughter so we made a nice connection The day before the move they came out and did all the packing. We were impressed by the efficiency of the team, their speed and their unity. The day of the move they showed up on time and got to work. Again very efficient and effective. They packed everything in about 3 hours. We we got to the new place they again were super efficient. Even though I paid a ton of money, I ended up giving each mover a $20 tip. According to them, although they are employed by the company they don't get a ton of benefits and they wish they got higher wages. Still the fact that most of them had been with the company several years and that the got along well tells me they were being treated well. As we unpack we are finding out just how much paper they used to pack everything. This meant that nothing broke, but it also means I have a landfill worth of paper to throw away (recycle). Bottom line was that it was a great experience. The reason I did not give them the 5 stars is cost. Ultimately I don't regret it and will definitely come back to them for any future moves, but hopefully I will be able to negotiate a little better in the future.

Great move today! Thank you! 5 Stars! Hard work, fast, nothing scratched or broken and so helpful…read moreand polite!

I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

I used Bulldog Movers for a local move recently and was 100% happy with the service. I reached out…read moreto a few places for quotes and Serena responded quickly with an estimate and a clearly explained breakdown. The estimate was in line with the other companies I reached out to but they were the only company that provided a time estimate, and that was really helpful for me to feel like I could truly get an idea of my likely final cost range (assuming I didn't add anything major to my moving list). Booking was easy and done entirely online and then via email and text message for confirmations. My movers were Luca and Alpha. The called about 40 minutes before the start time to let me know their ETA, which was actually about 10 minutes before the arrival window started so we were off to a great start. Moving day is always nerve-wracking and adding strangers into the mix can be unpredictable, but they both took the time to introduce themselves by name and were so polite, kind, and calm right off the bat that it was a huge relief. We did a quick walkthrough of the house and they asked for clarifications or more information at times, which was great because I felt like they were really listening and paying attention to my comments and concerns. Then the move itself was smooth and uneventful. I didn't have any concerns about my furniture because I saw them wrapping everything up securely. At one point, a screw came loose from one of my table legs. Alpha found me to ask if I knew about any issues with the legs on that table. I told him it was a second-hand table so I wasn't sure, but asked if it was a big issue. He said no, and that he could put the screw back in, but he wanted other make sure I knew it had happened. I know that's partially because they don't want to be blamed for something they didn't do, but I still appreciated that they called it to my attention right away so there weren't any issues or questions later, and that he was able to fix it for me. Once we got to the new place, they took the time to ask where I wanted specific furniture or boxes to go in my new place so that I wouldn't have to move it all to a different room later. They wrapped up just a little ahead of the estimated time and it was super convenient to pay with Venmo. All-in-all it was a great experience and I'd use them again if I'm moving in the area.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!