We moved our two-bedroom condo. Iris was very helpful and friendly on the phone and followed up just as promised. The movers worked hard, treated our things carefully and were friendly to work with. However, after going over our furniture and other larger items ahead of time in order to get an accurate quote, it ended up taking the movers several hours longer than expected. We ended up paying more than twice the amount of the estimate. And since the truck wasn't large enough, we had to rent ourselves a van the following weekend and finish up moving the last of our belongings ourselves. This was a monumental hassle after we just paid more than twice what we were quoted. We didn't have an inordinate amount of stuff I don't think. read more

I scheduled my move well in advance of hurricane Sandy. But the movers arrived on Monday undaunted by the task. They took great care in wrapping and protecting my goods. Need a mover...call Starlight!!! Thanks Starlight!! read more

We used this company for a local move and were very dissatisfied. The mover in charge of the operation spent a large amount of time on the phone and they didn't assemble all of furniture in our destination property. They also didnt communicate with my husband to make sure everything was packed on the truck when they left our old house. They waited until my husband was outside and told me that they were ready to go. I made it clear that I was not in charge of the move (pregnant and had a toddler to watch) so they ended up leaving a ton of stuff at our old house. I also recently found out that moving companies can disassemble a crib but they CANNOT by federal law reassemble it and they put it back together very loosely. My husband had to go back and fix it. When I called the owner to discuss our move, he took almost a month to call me back and he was terribly rude. Only offered us $50 as compensation and then he resined that offer when I told him how lazy the movers were. Awful company!! I wish I could give them no stars because that's the review they deserve! read more

The price they charged wound up being much higher than the quoted price. All kinds of unneccessary additions to the base price, like wrapping random pieces of furniture that didn't need to be wrapped and charging an extra $50 for each piece. The workers themselves did a fine job, even if they don't really speak much English, but the job wound up costing way too much. The office is a major hassle to deal with, poor customer service on their part. read more

I moved 2 weeks ago and my move with Starlight was fine. I did end up paying a little more than what I was quoted but that was for the overage in time; no schemes or gimmicks. The workers worked as quickly as they could and made sure my items were wrapped securely, to avoid nicks and damage. I also had no issues with contacting their office or with the customer service I received. I would use this company again. read more

We had a great experience with this company. They gave us an accurate quote with lots of information. When the movers arrived they explained all the paperwork first, and as soon as they saw I signed, they jumped into action (they weren't trying to go over the quoted hourly amount...). They were fast and professional and took ALOT of stress out of our move. They were also careful with our belongings. I'd definitely recommend these movers! read more

This company is dishonest. They make excuses for everything, including why their reviews with the BBB and other customers are so bad. Their record with the BBB proves it. My experience: 1) They arrived late 2) They left my house with truck only half loaded so they could load another customer's property. 3) They lied about previously weighing the truck, forcing us to unload and separate out other customer's good to get accurate weight. 4) Large furniture items did not arrive. 5) Furniture that did arrive was damaged and had to be replaced. 6) Many personal items in boxes were lost, stolen, or did not arrive. 7) The owner argued profanities and tried not to allow us to file a claim 8) Close to a year later, I still have not received any money! Avoid like the plague!!!!!! Read more: http://www.mymovingreviews.com/movers/starlight-relocation-325 read more

I've read the comments from Starlight and decided they're not the company I will hire to complete my upcoming move. These customers had legitimate complaints A YEAR or MORE AGO, yet the company in its lame attempt to improve its rating score, does the opposite by transferring blame or chastising their customers for events that occurred long ago! Maybe if the company took RESPONSIBILITY for these problems at the time they occurred you might not have received such bad ratings...just sayin. It clearly shows that if I incurred the same types of issues/problems of these previous customers, I can only expect to receive the same type of treatment---an empty meaningless comment a year plus later. Thanks for making my choice easier. read more

We were very disappointed with this moving company. For starters, the company ended up charging us $600 more than the quoted price/estimate. The movers were also extremely unprofessional. They tracked mud in the house, left terrible scratches on the hardwood floors resulting in our rental deposit being held, and stained a nice couch set that they failed to cover as requested. In addition, the workers left with our things to go to lunch without even telling us where they were going. We had to contact the management to locate them. The movers spoke either broken English or none at all so communication with them was extremely difficult. I would not recommend this company to my worst enemy. read more

I did a cross country move with this company and I was very disappointed. Below are the top 3 reasons: #1. No communication after things were picked up. #2. Multiple delays for delivery. #3. Damaged & Missing Items upon delivery. They picked up my things on time, but then it just sat in their truck for two weeks, it was supposed to be picked up and delivered to me within 14 days. I had to keep calling over and over to get updates, there was no proactive communication on their part. They rescheduled the delivery date 3 times on me, twice I took off from work and waited and when no one showed up, I had to call and find out the delivery wasn't going to happen that day. On delivery day, the driver came into my place and asked me to sign all the paperwork. He said he needs everything signed before they start unloading, I was so tired by this time that I just signed the papers. They started unloading. Boxes were so damaged, most of them were torn or crushed. As soon as they finished unloading, they left before I had a chance to look at damage or properly count the boxes. There were so many things broken and one large box was missing. I called the truck driver and delivery crew to find out the process for filing a claim, but I had signed the documents stating that the delivery was complete and there was no damage. I contacted the company representative regarding the damage and the missing box. I got no response and I had no recourse since I signed the documents prior to inspecting my things. The whole experience was unprofessional and disappointing. read more

I used this moving company in 2012. They (the movers) broke a valuable lamp and tried to cover it up by hiding it in my garage. When I asked the movers about the missing lamp at my new residence (only the lampshade was delivered) they said they did not know anything about the lamp. When I went back to inspect my home I saw that they had hidden lamp in my garage. So in short, they destoyed my property and then tried to cover it up and blatantly lied to me when I confronted them. PLEASE DON'T USE THIS COMPANY IF YOU VALUE YOUR PROPERTY! read more

They were supposed to show up at 12-2pm (for 4-5 hours of move time) but never showed up. When I called them, they asked me to move at 7pm during night or cancel the service request (Service request was initially confirmed by a credit card and online signed agreement). What a terrible moving company. read more

I used Starlight to move my house hold goods from Virginia to Washington. Not only did they show up to drop my stuff off at 11pm at night, they came 3 days after they told me they would be here. They never contacted me to let me know the changes, I had to contact them when my stuff never showed up. When my stuff arrived half of my boxes damaged. They low balled the price after I gave them a detailed list of what I owned then had me pay 30% over the quoted per pound weight. They also didn't give me the military discount for the move. Last of all they picked up in a small vehicle but dropped off in a 18 wheeler truck which didn't fit in my complex so I had to pay extra for long haul. They will hold your stuff hostage until you pay them then when you have issues they won't call you back because they already have your money. They are dishonest and will try to cheat you at every corner. read more

Nightmare move. Cost me over $3600 to move two minutes up the road! It took three men 8 hours to pack the household items, and then they ran out of packing material so on the delivery day they ended up spending several hours packing (and with an additional man it was at a much higher hourly rate). When it came time to pack the truck they were carrying out one box at a time - at not time did they ever use a dolley! It took them 13 hours to pack and deliver (two truck loads)! On unpacking it was discovered that they packed clothes in the bottom of wardrobe boxes, folding and wrinkling all our clothes! They also damaged furniture (broke the edge off an antique china hutch). They packed valuable oil paintings on top of each other! Stuff was just thrown into boxes. They also over-charged me an hours time and it took forever to get a refund. They did refund me one-hours time for the packing that was done at the higher hourly rate. Mordi was appologetic and cooperative, and I had used this company before and had no problems; however, after this last move, I can not recommend them, nor will I use them again. read more

I just used this company for a move today. I was so dissatisfied that I signed up on Yelp to give them a review. The workers were fine and competent enough but the company engages is horrible bait and switch tactics with the price. They give you an extreme minimum quote over the phone and then gauge you on prices for wrapping and bubblewrap. You dont ask for things to be wrapped they just do it and charge you later. Then when everything is in their van they hit you up with the final bill. The final bill has a provision in it that forces you to ARBITRATE any claims in ARIZONA. Know that if your movers have that in the bill - its not the first time they've screwed someone over. The final bill was 3 times the minimum quote. When I called the home office to complain about the surprise the home office manager said, "This isn't the 1980s anymore, the customer isn't always right". This is the last company to ever do business with. read more

I have been using Starlight for over a year now now for storage purposes, they moved me out last year with a estimate and when they were done the actual cost was about 500 more than the estimate. Then I used their storage, in the begining I paids my bill by giving them my card info, they went ahead and started charging my card WITHOUT my authorization, no one got back to me, then after I posted up reviews they called and promised to not do it again and put a note on my account that I am not set up in any type of payment plan where they can charge me without my consent, well here we are a year later and the SAME issue, I called them to ask why they charged me they were rude and did not want to hear me, I ask to speak to a manager and anyone picking up says they are the manager for the day. They said they were going to take the charge back and it would be a few days, they DID NOT take it back and caused my other bills to bounce and left me in the negative I keep calling now and there is no response. I have told them that charging my bank card without my consent is a federal offense. I have still not heard back from them. DO NOT USE STARTLIGHT THEY DO NOT CARE ABOUT THEIR CUSTIOMERS THEY WILL LIE AND EBEN STEAL! They do not have customer service only headaches for their clients. WOULD NOT RECOMMEND FOR ANYONE TO USE! ZERO STARS! read more