Very good medical center where I went to interpret a few days ago. As others have noted, they run…read morethe office very efficiently. The nurse that helped the person I was interpreting for was super funny while being professional. The young doctor was very nice to work with. The office is very clean and climatized and there is plenty of parking outside.

I rarely write negative reviews, but after repeated experiences with Dr. John Clancy, I feel…read moreobligated to share what happened, particularly because elderly patients and patients who are not fluent in English deserve to be treated with dignity and respect. My 74-year-old mother recently moved from Canada to San Diego, and we have been rebuilding her medical care here from scratch. English is not her first language, and I routinely accompany her to appointments to make sure she understands her medical care and can communicate her concerns properly. We have seen Dr. Clancy multiple times, so this review is not based on one unpleasant encounter. Unfortunately, we have repeatedly experienced the same dismissive and unwelcoming behavior. Our appointments have felt extremely rushed, often lasting only approximately 5-10 minutes. When we ask questions, we have experienced sighing, visible frustration, eye-rolling, and responses that made both my mother and me feel as though we were an inconvenience rather than patients seeking medical care. Today's appointment crossed a line for me. My mother was trying her best to explain an issue concerning her daily blood-pressure medication. During the conversation, Dr. Clancy rolled his eyes, removed his glasses, looked directly at me and, referring to my mother's English, said words to the effect of: "When she speaks English, it makes me frustrated and I don't understand." I found this extraordinarily disrespectful and humiliating. A 74-year-old woman struggling to communicate in her second language should never be made to feel embarrassed for trying to explain a medical concern to her physician. There are professional and compassionate ways to handle a language barrier. Showing visible irritation toward an elderly patient is not one of them. What makes this more concerning is that today's experience was not isolated. We have left previous appointments feeling rushed, uncomfortable and unwelcome as well. Today simply reached the point where I could no longer remain silent. We will be finding my mother another primary-care physician. I also intend to formally report our experience through the appropriate channels because I believe elderly patients, immigrants, and people with limited English proficiency should be able to seek medical care without being made to feel ashamed or burdensome. I strongly encourage families, especially those caring for an elderly parent who may need additional patience or help communicating to consider our experience when deciding whether this practice is the right fit for them. Respect and compassion should be the absolute minimum a patient receives in a doctor's office.

I love all the staff in this office. Dr Melissa Hurd is…read morevery caring , understanding and patience. As well her team !! I can talk to her like I was talking to a close family member. I feel very comfortable. I really recommend her.

This practice has gone downhill tremendously within the last year. I was a patient of Dr. Hurd's…read morefor 8 years and occasionally would see Dr. Patel for things as well. A few months ago I went to urgent care for this chronic neck pain I was having. After doing some x-rays, the urgent care doctor said I need to go to physical therapy and have my PCP send in the referral. 4-5 days later, Dr. Hurd finally sent in my referral. After a month of physical therapy, my physical therapist requested additional visits since the insurance only gave me 7. The insurance approved more visits and just needed a signature from Dr. Hurd so I can continue with my physical therapy. It literally took her 5 days for just a signature. I also had to cancel my physical therapy appointment that week because we (me and the physical therapist) were all waiting on Dr. Hurd to take 5 seconds to sign a form. Last month I needed to pick up a lab order from Dr. Patel for not just annual bloodwork but also hormonal as well. I had already been communicating with Dr. Patel through the portal about it and she told me she would put the order though. I get to the office the day before my appointment to pick up the lab order and the front desk girls (who also rude and dismissive. The other girls who used to work there were so nice and friendly) tell me that Dr. Patel didn't send it. Just ONE lab, not the whole thing. I told them I can't reschedule my lab appointment because of it being hormonal bloodwork (and fasted too) and Dr. Patel said that it has to be done on a certain day of my cycle. And also, my naturopathic doctor (who Dr. Patel knew I saw for my condition too) was going to be reviewing the results with me in a few weeks and she has no openings for 3 months! Dr. Patel wasn't in the office that day but Dr. Hurd was. I asked the girls at the front desk if she could write up my labs and I can pick them up before the end of the day before they close. They just gave me attitude and told me to go write Dr. Hurd on the portal and there's no guarantee that she would get to my message today. Seeing how it already took 5 days for Dr. Patel to just sign a form, I knew I wasn't going to get anywhere with her or her unhelpful staff. I went to Scripps urgent care just as a last resort to see if maybe they could somehow do my bloodwork and they said they don't do that kind of bloodwork there but they told me that my doctor is negligent and I should fire her. Well, I did exactly that. I went on my insurance's website and decided to join the Scripps network and found a new PCP and was able to get in the very next morning with her NP and I was able to get the bloodwork I needed (which was super convenient because the lab was just one floor up from the PCP's office. No more dealing with LabCorp and their long wait times). A month later Dr. Hurd's office calls me about collecting money for their medical records release fee. I told them that they never told me there was a fee and that also Scripps requested the records a month ago! This office as a whole just doesn't give two $#!+ about their job or the patients and it really shows. Run, don't walk away from this practice! I got treated so much better by EVERYONE over at Scripps.

Dr Halim and his office staff have absolutely changed my outlook on the healthcare system as a…read morewhole. Dr Halim took my healthcare concerns seriously (even though I am on the younger side) and he made sure I received the proper healthcare I deserved. I've been ignored and pushed aside with all of my previous doctors and providers but Dr Halim was the first MD to take me seriously! I can never fully put into words and express the gratitude I have towards this medical provider. The front office staff is beyond kind and welcoming and I look forward to checking in because they are attentive and quick. Not only do I rave to everyone about Dr Halim's precise, attentive, kind, and understanding care but my fiancé was so impressed from the care I received that he started seeing Dr Halim as well. Thank you so much Dr Halim and the front office staff - the healthcare system needs more individuals/providers like you - the care you provide is invaluable and you are an asset to San Marcos/San Diego area! As always, health truly is wealth and I will forever extended thank you's to Dr Halim and his team -Meghan

I'm going through some serious health issues between my back and kidney stones. My life is not the…read moresame as I'm dealing with constant pain, and yet my doctor can't seem to find the time to see me. The PA is not supposed to be my primary care physician--Dr. Halim is. She is not personally familiar with my medical history or my previous conversations with him. Dr. Halim initially diagnosed my back issues as a muscle tear. He ordered an X-ray, but when I came in to review the results, I was assigned to his PA, whose diagnosis was different. They ordered a CT scan, and when I returned to review that, I was yet again assigned to the PA. Then they ordered an MRI. I had the MRI done on a Friday. After another weekend of dealing with the pain, I called Monday to make an appointment to review the MRI. I thought I was being completely reasonable in requesting to see my actual doctor this time. I hadn't been able to talk to or see him since the X-ray or CT scan, and I wanted to discuss the results of all three tests with him. This is a big deal--not only the three large kidney stones, but also the other unrelated pain I've been experiencing. It has been horrible. When I called, I specifically told the receptionist that I needed to see Dr. Halim rather than his PA. I was told, "I can't guarantee that you will see him." I explained that I was in a lot of pain and had been jumping through all these hoops and taking all these tests without ever being able to see my doctor. The receptionist put me on hold for several minutes, apparently to speak with Dr. Halim. She came back and told me, "Yes, Dr. Halim will see you Friday at 10 AM." I made the appointment and double-confirmed before ending the call: "So, you're telling me that if I come in Friday at 10, I will for certain be able to see my doctor this time?" She said yes. I showed up Friday morning. The front desk confirmed that I had a 10 o'clock appointment with Dr. Halim. The other staff member brought me back, checked my blood pressure and told me, "Doctor Halim will be right in." He never came in. I never got to review my X-ray, CT scan or MRI with him. Having Dr. Halim as my physician, I would have thought it was a good thing to have a doctor with decades of experience. He had sold me on how knowledgeable he was about back issues, especially since he has had three back surgeries himself. But what good does all that experience and knowledge do for me when I can never get to see or speak with him? I had waited four days for that Friday 10 AM appointment after my MRI results came back. This appointment was extremely inconvenient because I'm also my mom's caregiver. She can't drive, and she had her own specialist appointment that Friday morning that she had been waiting a month for. I couldn't take her because I needed to see Dr. Halim during the only appointment he had available for me that week. My sister had to take time off work to take my mom to her specialist so I could make it to Dr. Halim's appointment. I rearranged all of that because I was specifically promised I would finally get to see my doctor. Instead, I showed up and was blown off yet again. I can't imagine what else it could be other than Dr. Halim simply being stretched too thin and too busy with too many patients. It can't be something personal. I've been a good patient and have always been on time and friendly with him and his staff. They laugh at my silly jokes, and I've even brought bags of candy for the doctor and staff to show my appreciation. Everything had been great--right up until I was promised four times (twice on the phone and twice in person) that I would see my doctor, and it didn't happen. This isn't just about my schedule. I'm dealing with daily pain, and my family had to rearrange their schedules so I could make that specific Friday 10 AM appointment. After waiting a week for the MRI, I was desperate to get the results and discuss the X-ray, CT scan and MRI with Dr. Halim. It would have been worth my sister taking time off work to take my mom to her appointment if it finally meant I could see my doctor and review everything. Instead, I felt like a real sucker for rearranging everything after being promised I could see my doctor that day. It was never like this before. Dr. Halim must be too busy, with a backlog of patients and a poorly organized schedule, to see me after three consecutive appointments. But if he wasn't going to be available, I think the common courtesy would have been to call me and reschedule. I was PROMISED that if I rearranged my schedule for a third appointment, four days out, I would get to see my doctor. I was given one timeslot the entire week--Friday at 10 AM--to finally get to see my doctor. And even after PROMISED I would finally get to see my doctor, nope, no explanation, no apology, no doctor,

I was seen on time! The MA and provider were authentic, competent, and caring…read more The medical options suggested took effect immediately!

Grate services friendly staff fast respond I was very happy to be there everything was in order…read moreand was done.

I'm so happy I found this practice! If you are looking for…read morea provider that is down to earth and so helpful and that listens to your healthcare needs, look no further. She is here. Morgan Knowles PA-C knows how to give the very best care with a smile that will light up your day. Thank you, Morgan, for getting my health back on track.

Dr. Stewart Wilkey is not accepting new HMO patients so why doesn't his website say so? Why didn't…read moreAlignment Health Plan know this and assign me a new patient? God help you because the system is screwed up. There should be no excuse in this age of communication.

My wonderful family MD Dr Michael Stuparich retired before covid. I tried 2 other Kaiser MDs and…read morehad a bad experience with both of them. I went to Dr. Cheng Lin Lee next and am very happy that I did. He Listens, he is Kind, he has effective communication in explaining things, he shows interest in what I have to say, he is respectful of my time and knowledgeable about my health concern issues. I am happy that he is my new family MD and would recommend him highly.

Called for an Urgent Care appt and lucky for me Dr. Cheng Lin Lee was available. He saw me quickly…read moreand very gently examined an extremely hot infected bee sting that showed clear signs of cellulitis. Being assured the stinger was out he listened carefully to past history of idiopathic infection and ordered the proper antibiotic and tetnus shot. I was touched by his kindness and thorough care and ability to ease anxiety. Would love to have Dr. Lee as my permanent Family Doctor.

I will say I agree with the two positive reviews posted a few years back. As one said, he is…read moreawesome! He is professionally way above the norm, worthy of high praise both as a skilled and knowledgeable doctor and as a kind and caring person. Having said that, the only thing I think I could add to the reviews is that I have never had to wait to see him. He does not seem to over schedule as many doctors do. I recommend him highly. He has a website with a video that is worth checking out. It gives you a feel for his approach to his profession. https://www.youtube.com/watch?reload=9&v=BFKBq6bgcrg

Dr. Whitney is AWESOME! He's so incredibly attentive to everything I needed. Seriously, It's been…read morea few years since I've been to the doctor, and I definitely was a little nervous going in. I probably am THAT patient that some doctors get irritated with, because I went in with a list of items that we needed to chat about or get referrals for. And as we talked, he made a mental note of each one. He fully addressed each and every thing I wanted to discuss and then moved onto the next. For me, this appointment crossed a TON off my to-do list as it was so productive. I think we can all agree that we've walked out of a doctor's office and said "oh shoot, he didn't tell me about ____". With Dr. Whitney, you'll never have to worry about that. After the fact, Dr. Whitney personally followed up with me, and advised me he'd submitted my referrals and I should be hearing back soon. I've never had such personable attention from any Doctor's office let alone one Doctor specifically!

Dr Italaino has been my primary care physician for 12 years. He's the best doctor I've had in my…read moreentire 79 years. No joke.

I hate leaving a poor review for Dr. Italiano, because he's a decent doctor, but his staff is…read morebeyond incompetent. I don't think I've ever physically gone into their office, or emailed with their office, and come out of the experience with an answer or a solution. I've dealt with MANY frustrating messages back and forth with his staff (he rarely messages patients) who hardly even perform their jobs at a bare minimum- they'll respond to messages within 48 hours, but they will not help you in any way unless you make an appointment, which brings in money for their office. One example is that I had a battery of labs completed to address abdominal discomfort I was having- and Dr. Italiano emailed me saying everything looked great, regardless of multiple readings being out of the "normal" range. I specifically pointed this out to him, and his staff responded saying if I wanted to address a new concern I'd have to schedule an appointment. A couple days ago I was asking them for help viewing a form they had sent me through their app, they responded that I had to view it in "the portal", and when I asked them what/where this "portal" was (in the app or somewhere else), they messaged me back saying they could no longer assist me and if I wanted anything I had to call their records department (who have also proven to be completely incompetent in the past). This office drops the ball in every way, and they only care about making money off office visits. They do not care about you or your health, and only want to line their pockets with the money your insurance provider pays out for endless office visits. I will absolutely be changing my PCM, because I'm so tired of dealing with this staff.