Dr Italaino has been my primary care physician for 12 years. He's the best doctor I've had in my entire 79 years. No joke.

I hate leaving a poor review for Dr. Italiano, because he's a decent doctor, but his staff is beyond incompetent. I don't think I've ever physically gone into their office, or emailed with their office, and come out of the experience with an answer or a solution. I've dealt with MANY frustrating messages back and forth with his staff (he rarely messages patients) who hardly even perform their jobs at a bare minimum- they'll respond to messages within 48 hours, but they will not help you in any way unless you make an appointment, which brings in money for their office. One example is that I had a battery of labs completed to address abdominal discomfort I was having- and Dr. Italiano emailed me saying everything looked great, regardless of multiple readings being out of the "normal" range. I specifically pointed this out to him, and his staff responded saying if I wanted to address a new concern I'd have to schedule an appointment. A couple days ago I was asking them for help viewing a form they had sent me through their app, they responded that I had to view it in "the portal", and when I asked them what/where this "portal" was (in the app or somewhere else), they messaged me back saying they could no longer assist me and if I wanted anything I had to call their records department (who have also proven to be completely incompetent in the past). This office drops the ball in every way, and they only care about making money off office visits. They do not care about you or your health, and only want to line their pockets with the money your insurance provider pays out for endless office visits. I will absolutely be changing my PCM, because I'm so tired of dealing with this staff. read more

I had been a Patient of Dr Italiano for over a year. I can't get a simple prescription renewed. Told my new Drug store that I would have to be seen. I never got a call. I called them and was told I never got my blood work done. Incorrect. Then they said I was on double the dose. Yes for the last 5 years. My blood work has been normal on twice the dose. Dr Italiano, you are Fired! read more

Dr. Italiano has always been very helpful with any medical problems or concerns. He always does a great job of answering my questions or going out of his way to explain things. Setting appointments is easy and I've never had to wait very long. I had one unexpected insurance billing issue, but Dr. Italiano's office somehow got it cleared up. read more

First time in my lifetime where I went to see the doctor and he seriously cared. The first time in my lifetime where he took his time and was not in a hurry. He really wanted to see what the problem was and have a plan to fix things for not just the moment but future. I actually renewed my insurance earlier this year and they had me with a different primary and I was fortunate enough to to change back to Dr. Italiano read more

Dr. Italiano is the best doctor my family and I have ever had. He's kind, caring and very attentive to your medical needs. If he feels you need to go to a specialist, he will send you. My family loves him and we love Belinda the receptionist there. I am so grateful that he has always been there for us. Thank you Dr. Italiano! You're the best! read more

Dr. Italiano is amazing. Our family has multiple health issues. He never comes in with a preconceived idea. He comes in and listens and then treats you the patient or parent as part of the TEAM. You make decisions together. One of the things I love about this office is they do not just fill scripts. They take the time to monitor your health and do regular blood work and labs. All good doctors need to see you, they need to see what is physically going on with you and what your labs say. . We have 6 family members. Each of us get labs done by our health issues and what medications we are and literally one gets it almost every two weeks, another every 3 months, another bi-yearly and the other three at yearly physicals. I personally would not want a doctor who just prescribes and does not monitor my health. Dr. Italiano is that doctor. He also is not the doctor that works 9 to 5. When my daughter had breathing issues, which were new, he called me within minutes of me hanging up with the services. When my husband, who has multiple issues, blood work came back at almost 9 pm, he called us right then. He did not wait for morning. He's hands on, but you could not be in better hands. read more

The most Kind attentive and professional Dr I have ever met. His staff is excellent wait times are short. If you need a Dr Dr Jimmy Italiano is the one. Very good at listening to your concerns the most pleasant person I've ever known. read more

The level of incompetence of the office is staggering. I called for a refill and was told she called it in. I went to the pharmacy and no record of it. I am a newer patient and the 1st time I saw Dr Italiano I told him I fired my last Dr because the office would call in wrong prescription or not at all. He assured me that would never happen. Ok. So 3 months ago they did screw it up. It took a couple days to straighten it out. I found out the # I was calling was off his website and it is the WRONG NUMBER ! They don't even have the ability to change the # on his webpage ! So this time ( again) the pharmacy didn't even have a record of it being called in. Cvs called several times, no pic up. I callled MYSELF 3 times and found out they have a call center. You cannot call the Dr office directly. THREE times they try to call the office nobody would pick the phone up. I DROVE to the office and they are on the phone...."is your phone working ? Yes" . ,Why don't you answer it "? So Sarah PROMISED to look into it and call me back Day 2: I call 3 times.....same thing. I go through the " call center ( Patty) Nobody would pick the phone up. Day 3: finally after being put on hold for 9 min by the call center, I was connected . I ask Sarah why she didn't call me back. She claimed she did but was unable to leave a VM. I don't believe it. She then said she would get back to me again. FORGET IT DR Italiano, if this is the way you run your business, blowing off your clients, not able to call (What if its an emergency ? ) , staff promising to get back, unable to call office directly, not updating your webpage, I cannot trust you. Your staff is not qualified to run a lemonade stand. read more

Dr Italiano is the most Kind attentive doctor I have ever met. He puts you at ease and is a very good listener. He makes you feel like your the only patient. Great Doctor great guy. read more

After 25 years with the same family Doctor that my whole family liked. Obama Care made us switch Doctors. What a mess. I had no idea what I would be looking for in Doctor care. I checked out a few and just said "what the hell" I will go with this guy, Dr.James Italiano . After a couple of years and a few concerns with my health I know I made the correct choice. The guy is good, really good. When I have an appointment a 10 am, I will see him at 10 am. My time is valuable also. He is a straight shooter, he informs but does not talk down to you. He ask questions about concern and answers mine. Dr. Italiano epitomize what a great Family Doctor should be. What can you say about a Doctor that gets you back to health and can talk about hot rod cars also. He is good with the whole family. read more

This is a really great Dr. he's always caring and helpful. He's so good at explaining things too! The wait time to get in was normal, the staff was very friendly. read more

Dr Italiano is the best !! His receptionist Belinda has the worst customer service .... She's rude and unprofessional she never greats you when you walk in for your appointment. Over the phone she is the worst. She does not let you speak and talks over you then puts you on hold for so long she forgets about you until you have to call back to get service. read more

Dr. Italiano is a great doctor. I have been with him for about 6 years or so. He always knows what to say and makes great recommendations. I don't feel judged for even the poor choices I may make in life at times. He is a great asset to that office and what can you say about his receptionist, she always tries her best to fit you in. read more

Dr. Italiano was our father's last PCP, before transitioning on 27 December 2015. I will never forget his immediate sorrowful expression when we described our dad's symptoms, before going to the hospital for the last time. He was quite compassionate. His facial expressions matched his words, when revealing in a most caring way that our dad was about to transition. I would recommend him to anyone who has had a hard time finding a doctor who actually cares. Many blessings to him and his entire beautiful family. Many thanks, and continued success. read more