I always get nervous before blood draws because of my bad experiences with other phlebotomists in the past. Glad today (April 10, 2026) to meet Sandra. She was very skilled in drawing blood, no bruising, quick and professional. Best care. read more

This place has the worst customer service. Staff had a bad attitude and would not offer any assistance. I brought my son in and waited an hour. Tried to ask questions and was completely rejected. read more

Another all star employee experience at this location. I am always uncomfortable with blood draws, and Felicia was as friendly and caring as can be. She explained every step of the process, the when, why, and how we are doing something, and did it all with a smile. She checked in with me at every step to make sure I was comfortable. read more

No receptionist to personally talk to about my situation. I was there for Oura's blood works. I got lost and the map sent me to a different building- hence I was 3 minutes late . There was no one to request for consideration because I'm only 3 minutes late. I fasted for 12 hours - but because it was their computer system that checks you in , they didn't accept me and wanted me to reschedule. The nurse who I talked to and requested if I can still get my blood work done said that I had to check in as a walk in patient. Which meant- I had to wait for hours. I left the office and just rescheduled it but at a different location. I'm not sure why Oura hired a poorly managed health office. Their system sucks. read more

Contrary to what others are posting here, it was super easy as walk in. My Dr's office said to arrive before 9am for best results and I got there around 7:45 and only had to wait 15 minutes to get my testing done. I was able to check in at the kiosk as a walk in patient. The staff was very helpful and came out a couple of time to ask who was there as a walk in, and checked with each and every one of us to make sure our names appeared on the TV screen as a walk in so we were counted. The gentleman who did blood draw today was a pro, it was very comfortable and he was incredibly professional every step of the way. He explained all the things that I was signing for and made the visit super relaxing. I was in and out of there in 30 minutes total and it was easy to find the building and lots of parking outside. read more

Accessibility: lots of parking, including wheelchair accessible parking. Ramp to get up to the door, and a push button that opens the door. There is an elevator to get to the second floor, and then you go through the doors into a large waiting room. Check in: I came as a walk in with no appointment at 1PM. There was one iPad/tablet to check in on. Make sure to have your photo ID and insurance card. I only had to wait 3 minutes to be seen with one other person in the lobby before me (they had an appointment) and no one else ahead of me on the walk in waitlist. I was in and out within 10 minutes, while the appointment guest was early to their appointment by 40 minutes and told they would have to wait until their appointment time....that sucks! I honestly believe, with Quest, you have better luck being a walk in. The employee who helped me was a friendly woman, and she fixed an issue with my insurance popping up as the wrong one. She also asked me ahead of time if I tend to faint during or after bloodwork; she was very thorough and I appreciate that! Thank you, Quest and this particular employee! read more

Be sure to make an appointment even though it's not required. I was in and out in 5 minutes

I just had the best experience with Sandra! Such a kind woman made me feel very comfortable, especially because I hate needles, very very sweet! I will be returning hoping to get her read more

Was there 30 minutes early there I had my grandmother appointment confirmation code her information to make it short no help from them I end up. Doing another appointment waited another hour just because the kiosk wasn't working correctly. read more

So glad Jackie is still at this location. Best care, no bruising, quick and professional. So grateful for this location being close to home.

Employees show up late, no sense of urgency at all, and apparently the employees hook up their friends or "regulars" and let them cut to the front of the line. read more

Apprently I wrote the review for the wrong location. Found the correct page for the Quest location in Vista: This location was better than the Escondido one since it isn't as busy and is easier to access. Parking was easy and you can take the stairs right up to the 2nd floor. I made an appointment in advance and the one lady working checked me in, took my blood and verified my info at end. She was polite, efficient and on top of it. (I have been here twice and she was working both times.) I don't know who likes giving blood, but it was a simple, painless procedure here. The waiting area was super clean and smelled like cleaning products. The actual room blood was drawn in was also clean and comfortable. My appt time was pretty early so that may have helped as there was only 1 person waiting and no crying/screaming kids. Pluses all around! read more

Truly only of the most intentionally poorly run companies out there. Nobody works at the front desk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs. read more

Sandra is great, she always gets my bloodwork done quickly and painlessly. I've had to come here for several blood tests over the past 2 years, she's drawn my blood most of those times and always done a fantastic job. I have really small veins in my arms, so she always makes sure to draw from my hand instead of poking at my arm which I appreciate. It's super easy to book an appointment online as well -- I don't recommend doing walk-ins since they prioritize appointments, but they're very easy to book. read more

Hello! I went in this morning and checked in over the phone, one lady calls my name (Isabela) without saying any last names, and another woman proceeds to enter the room. About 5 mins later my name (Isabela) gets called again, as I proceed to enter the room and I notice on the phlebotomist's monitor screen is another woman's name (Isabella P.). At this instant me and the other patient's father realize that we had been switched from lack of checking ID's and last names! We both proceeded to express our frustrations towards the unprofessionalism of not double checking last names before proceeding. Sandra however, expressed her concern for the other phlebotomist's mistakes and made sure to comfort me and the other patient's father by making sure to let us know that she will take it up with the supervisor, she also guaranteed that our tests would not be mixed up and for that I appreciate her service. Sandra was also very light handed, she finished the service quickly and painlessly which I appreciated and for that, all 4 starts go to Sandra. Thank you. read more

No one at the desk, no one answers phones. We got there after making sure we were hydrated, we had to use the bathroom no one to get a key from. We waited for 10 mins I knocked on the door several times asking desperately for a key and they yelled you have to wait. Extremely rude! It's very difficult to calm your child down when they have to go urgently to the restroom. Maybe be a bit more understanding with your patients. Do better. read more

I showed up for my appointment and the doors were locked 20 minutes prior to the closing time stated on the door. The Encinitas location is also locked up tight. There is no way to call the office and the corporate "help line" is awful. Not sure if these folks are headed to bankruptcy or what is going on. read more

Your employee Sandra deserves either a raise or a promotion! When I arrived for my appointment, my doctors office had everything in a mess and nothing was sent over properly as it should have been. Well, Sandra went above and beyond and literally stayed after hours to help me get my test done before the holidays! She is truly the epitome of an amazing employee and she went above and beyond in every way possible! This is my first time at Quest and I usually get all of my lab work done at Lab Corp, BUT because Sandra was so helpful, I will be doing ALL future lab work through this specific Quest Diagnostics Facility!!! I truly hope management sees this and recognizes how wonderful of customer service Sandra provided! read more

Quest Diagnostics - Sandra is an AMAZING employee at Quest Diagnostics and goes above and BEYOND to help her patients! - Laboratory Testing Near Me - Vista, California

Super upsetting with this place, no one answers you in front office , I took my 86 yrs old mother for a blood work and they told me the wait is 5 hours! she was also fasting, staff had no patience to answer and I ended up leaving after 50 mins wait! I never had this kind of experience for a simple blood work. read more

Sandra is a lone warrior. Not sure how she is able to run the entire show but she is doing it! I went in for some lab work and she was so sweet, I definitely would not be as chipper if I was working alone. Sandra is number 1 !! read more

Don't bother making an appointment, they are slow and hide behind technology and a door. Never had good luck with quest, not sure how they are still in business. read more

This is the worst diagnostics center. If you want a simple lab test done there is no receptionist no person to ask questions and you will end up waiting hours even when you have an appointment do not go to this quest diagnostics. It is an absolute mess. read more

Got here early. Would not allow me to check in. Can only check in 10 minutes early. Lady in waiting area not wearing a mask They call her name. She tells them she's fully vaccinated and does not have a mask. They served her. I hate wearing a mask. But the sign on the door says mask required That's double standard. So I'm all checked in with appointment My appointment time was 8:40. Lots of people in the waiting area. And yes they are running late 8:50 and they still have not called my name finally called my name at 8:53 Another lady no mask walked. Staff said nothing Well I guess 90% of us complied with the sign on the door. So they take me back to room number two the girls checking but can't find a vein I tell her she only gets one shot at it so she tells me let's wait for another girl the other girl I tell the same thing she's checking on my veins she freaks me once she freaks me twice she picks me at third time and I said didn't you hear me I only like to be pricked once we're done unbelievable took two weeks to get a morning appointment since I had to fast and no one there is able to do it properly and it's not even to location closest to my house this place sucks read more

I've been to both the Escondido location and this one. At both locations I've had nothing but the best experience you could get with getting your blood withdrawn. It's easy to make appointments online and they will send you reminders through email. I was in and out in under 7 minutes and the staff is kind. You can view your results on their website if you create an account. I've made an appointment each time I've gone and I've never had to wait. https://secure.questdiagnostics.com/hcp/psc/jsp/SearchLocation.do read more

Quest Diagnostics - Great waiting room - Laboratory Testing Near Me - Vista, California

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I'm happy to write an update that is positive. My last two appointments have been excellent. I made appointments online, checked in when I arrived via text and was seen within 5-10 minutes and in and out in less than 20 minutes both times. Today, my phlebotomist Jessica (I think!) was awesome as was my last one as well. The front desk person was friendly and helpful too. A huge improvement over my previous visits, I hope it lasts. I also hope that the COVID restrictions and decrease in business is not the reason for the improvement, so keeping my fingers crossed. read more

I am a hard stick and Sandra just did a wonderful job taking my 5 vials. I didn't even feel the needle come out and usually that's my least favorite part. She was knowledgeable and quick. Will definitely be back next time I need labs. read more

Beware of setting up online system. Your results may not go direct to your doctor as usual. We discovered this when waiting 5 weeks for results and no one on the "help line" could even find my husband's blood test record. read more

Leilanie did a amazing job with my blood draw most painless blood draw I've received!!

Most painless blood draw I've ever had!! Sandra is very friendly and easy going I highly recommend this place for all your bloodwork needs

Had a follow-up appointment at the same Quest location. Arrived 10 mins before my appointment, 2 others in the waiting room. Different technician this time. My blood draw was on-time and quick. Gloria has a definite gift - the draw was not only painless, it was "feeling-less", I was absolutely not able to tell when she changed tubes. Amazing. read more

I've been going to Quest locations for a long time. Quest is always imaculately clean and the staff is wonderful. No one likes to have blood drawn, but this is always where I'd choose to go to do it. read more

The office was very nice and the staff was so friendly! I have a very difficult name and they pronounced it correctly I almost fell over! They explained everything and were just so friendly and nice which has not been my experience in the past! He congratulated me on my new job and had the best personality ever! Within one minute of walking through the doors I was greeted and smiled at! I would never wish to have to undergo multiple drug testing but if I did id go there ;) thank you read more

Amazing staff. Very professional and personable. I didn't catch the guys name who took my specimen for a urine test, he was very nice, personable, and explained the procedure properly without assuming you were a "criminal" like other places I have been to. I would recommend this place if anyone needs to do a drug test. read more

My husband and me walked in, even though there was just one phlebotomist it went pretty quick, she knows what she's doing, her name is Sandra, she found my skinny veins right away and didn't feel a thing. Excellent, read more

I will not use QUEST again. Not only did they lose my blood work but they were brutal taking blood from my client. No one should get 5 tries to blow veins and let him leave covered in cotton balls and tape that would not stick. I am just sick about this. Lab corp here we come! read more

Not a good experience. The lab tech in February, 2015 was busy with patients. There was only one person taking care of patients. She had to do a number of different tests. It took her about 45 minutes to get the job done. I am still having to deal with the parent company, Otimum Health regarding the bill that was sent to Medicare. The doctor ordered a medically unnecessary blood test. Not the labs fault; however I found the lab technician imcomptent as she asked me the same questions many times. I do not recommend Quest Laboratories for your lab work. read more

I wish I still lived out there; unfortunately, I am now in AR. Do you have any Diagnostic Centers here, near Little Rock?