No one looks forward to a hospital visit, but if you have to go Scripps Medical Center at Jefferson…read moreis one of the best facilities in North County. There's plenty of parking and an additional parking structure. They also have a very nice Urgent Care unit with a very nice triage team. The front desk is generally very attentive, helpful, and respectful. It's also nice that many specialty options are available if you need a specific care team. They offer full lab work and imaging.

I have been with Scripps for a very long time…read more I have a lot of health issues and I normally go in person to make appts. My husband told me I got a letter in the mail stating that I was writing messages in my portal to my Drs. I thought the portal was used as a extra tool for Scripps when you do not go to appointments for your health and concerns. They threatened me that they would kick me out of Jefferson if i wrote anymore messages. Don't I have any patient's right for my healthcare to use the portal for questions and concerns when appointments are over two to three months in the future? I felt threatened and abandoned especially that I was recently discharged from the ER and needed some answers from lab work which I feel was not given by the ER Dr. On top of that I got a letter in my portal about missing and no show appts which I go all the time because I have other people drive me there so why is there such a mess when I feel I am threatened? Does anyone else have this experience with Scripps at this time with communication on portal, mail and no one replying to their messages on portal? Has anyne else been threatened to be kicked out even if they go to all drs appts on time and ask qs about their health???? Isn't that what Drs and nps are there for to help you and take care of your concerns in a professional manner???!

I wish I could remember the super nice Doctors name, but it's been a couple weeks. She was…read moreterrific, friendly, communicative and super helpful. The staff who greeted me also incredible, friendly and accommodating! They checked me in, called when my time to arrive at as nearing and again, super nice. Unfortunately not my first time needing this urgent care, but each experience has been great! I wish I could use them as my primary !

If I could rate negative stars I would. I almost paid…read more$1,000 overall. I specifically asked if I would get a bottom line cost and they said yes, and I'm still getting billed a week later for labs and the fee they charged me was also increased after.

I was seen on time! The MA and provider were authentic, competent, and caring…read more The medical options suggested took effect immediately!

Grate services friendly staff fast respond I was very happy to be there everything was in order…read moreand was done.

I would like to thank everyone that helped me during my visit here. From my check in to the nurses…read morehelping me while I was there. The technicians who did my Ultrasound and MRI was so wonderful. Although I left in pain afterwards, everyone was really nice, helpful and caring. I appreciate that kind of service a lot and was grateful nothing serious was happening to me. Thanks to the staff for being awesome!

I went to the ER at 10 weeks pregnant after having violent, nonstop vomiting and diarrhea for 48…read morehours. I was extremely dizzy, lightheaded, and felt awful overall. My OB's office recommended I go to the ER for IV fluids and an ultrasound because I was also having ongoing light spotting and abdominal cramping that wouldn't let up. Dr. Besser made us feel like we were overreacting for even being there. He said people get sick like this all the time and seemed dismissive of how sick I actually was. When I asked about the ultrasound my OB had recommended (due to the spotting and cramping), he told us it was rare to do an ultrasound in the ER and made us feel crazy for requesting one. His bedside manner was poor, I did not feel heard or taken seriously at a time when I was very sick, dehydrated, and just needed fluids, medication, and some peace of mind about the pregnancy. When I finally got a bed for fluids and was eventually given an ultrasound, nobody went over the results with me. Dr. Besser never came back to see me again. I will add my nurses were amazing and I was highly satisfied with them along with the other staff. I love Scripps La Jolla and my OB team. Just highly disappointed with this Er dr and how he responded to us.

Amazing experience! I broke my toE and was all cripplEd and sad and the front desk lady was so…read moresweet and helpful, the nurse was so compassionate as well, and the PA was awesome and explained everything to me and got me out of there super fast!!! So thankful for this place and now I know where I can go for care! In fact - I work at a chiropractic clinic and just sent one of our patients there for an X-ray since we don't offeR that service- I knew they would have a great experience as well

1-star is way too much for this terrible place…read more Called in on a Thursday night at about 7:45pm since they were the only Urgent "Care" facility that was open last 7pm. They told me they closed at 9pm, no mention "be here by 8:30pm". I should have known that this place is of questionable quality because I asked the receptionist (I think her name was Kenya but not 100% sure) if they take a certain insurance company; she started to tell me "if it's MediCal, no". I told her SEVERAL times that MediCal has nothing to do with the McHardy insurance as this was an insurance company provided to a full time employee of another local hospital. She finally stopped mentioning MediCal. Arrived at 8:27pm, parked the car at 8:29pm, walked in at 8:30pm, the receptionist (again, I think her name was Kenya), started talking to my wife (who had a very painful ear infection) at 8:32 where she told us "we aren't taking any patients after 8:30pm, you are welcome to stop by tomorrow at 9am"!!! I begged her to reconsider since there is no mention anywhere about this policy plus it was...8:32! You should have seen the cold face, the lack of caring, the lack of compassion for our situation, treated you like a piece of meat, not like a human being in need.... What a terrible operation. See attached pics of the lack of mentioning anywhere if this policy plus the cold-hearted answer of the business owner to another reviewer who encountered the same situation as we did, along with many others who found out THE HARD WAY, how cold hearted this place is. DO NOT BOTHER GOING TO THIS PLACE; I can only imagine the level of care they provide when they treat you so coldly, so inhumanely. I left a message for the "manager" Arianna Myers; I will refrain from editing this and/or further commenting on this review until I hear back from her and not receiving a typical canned response from "Steve the owner".... Meanwhile, we had to leave with still a very painful ear infection because "we were not talked to by the receptionist until 2 minutes past their, supposedly, deadline"...

I came for the first time to initiate care and as someone who has a fear of doctor's offices, I was…read moresurprisingly calm here! I was seen by Dr Nancy Chang & absolutely loved her! She is so sweet and kind. The nurse that helped me before the doctor came in, I believe her name was Daisy (I could be wrong, but I hope I'm not) was EXCELLENT! She made me feel so comfortable and safe. I've had bad experiences at doctor's offices from a child to adult, so my fear of them causes me to have major anxiety before any appointment. But after speaking with not only Daisy & Dr Chang, but the front desk women too, I felt so at ease! Since I was a new patient I did have to call prior to get set up, which was a quick and easy process with whomever the man was that helped me. The inside of the building is big & extremely clean with plenty of seating. I would recommend this office to anyone, & definitely recommend Dr Nancy Chang & her staff!

I have used twice now and can honestly say great experiences, highly recommend!…read more* Through my chart app you get an approximate arrival time and you state when you'll be arriving that gets you on the list while you head over which I really like cuts down on unnecessary waiting room waiting, I'd much rather be waiting in my car that extra 10 mins etc. * The service has been very friendly and competent which is on par with typical Scripps experiences most always positive. * Thank you Scripps HealthExpress!

the. best health care in san diego.i hope they open more locations closer to north county. i refuse…read moreto go to tri city.

Called the 858 number listed for the Vista location and the representative had to transfer me…read more After call transferred waited over 5 minutes still no answer. . ? Just a simple question of whether I need to schedule an appointment for blood draw. Company DEFINITELY needs to hire more patient service representatives to answer

Very good medical center where I went to interpret a few days ago. As others have noted, they run…read morethe office very efficiently. The nurse that helped the person I was interpreting for was super funny while being professional. The young doctor was very nice to work with. The office is very clean and climatized and there is plenty of parking outside.

I rarely write negative reviews, but after repeated experiences with Dr. John Clancy, I feel…read moreobligated to share what happened, particularly because elderly patients and patients who are not fluent in English deserve to be treated with dignity and respect. My 74-year-old mother recently moved from Canada to San Diego, and we have been rebuilding her medical care here from scratch. English is not her first language, and I routinely accompany her to appointments to make sure she understands her medical care and can communicate her concerns properly. We have seen Dr. Clancy multiple times, so this review is not based on one unpleasant encounter. Unfortunately, we have repeatedly experienced the same dismissive and unwelcoming behavior. Our appointments have felt extremely rushed, often lasting only approximately 5-10 minutes. When we ask questions, we have experienced sighing, visible frustration, eye-rolling, and responses that made both my mother and me feel as though we were an inconvenience rather than patients seeking medical care. Today's appointment crossed a line for me. My mother was trying her best to explain an issue concerning her daily blood-pressure medication. During the conversation, Dr. Clancy rolled his eyes, removed his glasses, looked directly at me and, referring to my mother's English, said words to the effect of: "When she speaks English, it makes me frustrated and I don't understand." I found this extraordinarily disrespectful and humiliating. A 74-year-old woman struggling to communicate in her second language should never be made to feel embarrassed for trying to explain a medical concern to her physician. There are professional and compassionate ways to handle a language barrier. Showing visible irritation toward an elderly patient is not one of them. What makes this more concerning is that today's experience was not isolated. We have left previous appointments feeling rushed, uncomfortable and unwelcome as well. Today simply reached the point where I could no longer remain silent. We will be finding my mother another primary-care physician. I also intend to formally report our experience through the appropriate channels because I believe elderly patients, immigrants, and people with limited English proficiency should be able to seek medical care without being made to feel ashamed or burdensome. I strongly encourage families, especially those caring for an elderly parent who may need additional patience or help communicating to consider our experience when deciding whether this practice is the right fit for them. Respect and compassion should be the absolute minimum a patient receives in a doctor's office.