Yesterday, on Wednesday, August 21, 2024, after I called and I spoke to Abigail the medical…read morereceptionist, I asked her to ask Dr. Li to please send my medication orders over electronically to my local Pharmacy. Abaigail placed me on a brief hold, then she said she will ask Dr. Li if she has sent over my 2 medication orders to my local pharmacy to pick up today. Then Abagail told me that Dr. Li has just sent over her orders for my medications and I should call my Walmart Pharmacy to ask when these two medications will be ready for me to pick up sometime today. I did call yesterday and this pharmacist Wen said these 2 medications will have to be special ordered from their supplier and they should be ready for me to pick up later this afternoon. After I called this Tri-City Primary Care Office 3 times I was able to get my medication order resolved from Dr. Xiang Li.

I have been seeing Vanessa for years for aesthetic care but I believe she is a great practitioner…read morefor medical needs as well. As soon as you meet her, you can tell she is extremely passionate about her job (primary care and aesthetics). She is very talented and frequently trains NP students (the sign of an expert). Thank you for the care you give me! We appreciate you.

Waited for a few visits (3) to review, twice for myself and once for my two year old. Each visit…read morewas quick, easy, and good quality of service! - Made appointments online for each and only once had about a 15 minute wait the other 2 times were essentially just check in front desk sit down for a literal minute then get called back. - I am very glad to have found this urgent care, will continue to use them, and would absolutely recommend!

Patrick at the front desk was the worst. I interrupted his oatmeal time and I was going to pay for…read moreit. Really didn't want me to be seen there. Next to Trader Joe's and apparently walk ins not welcome.

No one looks forward to a hospital visit, but if you have to go Scripps Medical Center at Jefferson…read moreis one of the best facilities in North County. There's plenty of parking and an additional parking structure. They also have a very nice Urgent Care unit with a very nice triage team. The front desk is generally very attentive, helpful, and respectful. It's also nice that many specialty options are available if you need a specific care team. They offer full lab work and imaging.

I have been with Scripps for a very long time…read more I have a lot of health issues and I normally go in person to make appts. My husband told me I got a letter in the mail stating that I was writing messages in my portal to my Drs. I thought the portal was used as a extra tool for Scripps when you do not go to appointments for your health and concerns. They threatened me that they would kick me out of Jefferson if i wrote anymore messages. Don't I have any patient's right for my healthcare to use the portal for questions and concerns when appointments are over two to three months in the future? I felt threatened and abandoned especially that I was recently discharged from the ER and needed some answers from lab work which I feel was not given by the ER Dr. On top of that I got a letter in my portal about missing and no show appts which I go all the time because I have other people drive me there so why is there such a mess when I feel I am threatened? Does anyone else have this experience with Scripps at this time with communication on portal, mail and no one replying to their messages on portal? Has anyne else been threatened to be kicked out even if they go to all drs appts on time and ask qs about their health???? Isn't that what Drs and nps are there for to help you and take care of your concerns in a professional manner???!

This practice has gone downhill tremendously within the last year. I was a patient of Dr. Hurd's…read morefor 8 years and occasionally would see Dr. Patel for things as well. A few months ago I went to urgent care for this chronic neck pain I was having. After doing some x-rays, the urgent care doctor said I need to go to physical therapy and have my PCP send in the referral. 4-5 days later, Dr. Hurd finally sent in my referral. After a month of physical therapy, my physical therapist requested additional visits since the insurance only gave me 7. The insurance approved more visits and just needed a signature from Dr. Hurd so I can continue with my physical therapy. It literally took her 5 days for just a signature. I also had to cancel my physical therapy appointment that week because we (me and the physical therapist) were all waiting on Dr. Hurd to take 5 seconds to sign a form. Last month I needed to pick up a lab order from Dr. Patel for not just annual bloodwork but also hormonal as well. I had already been communicating with Dr. Patel through the portal about it and she told me she would put the order though. I get to the office the day before my appointment to pick up the lab order and the front desk girls (who also rude and dismissive. The other girls who used to work there were so nice and friendly) tell me that Dr. Patel didn't send it. Just ONE lab, not the whole thing. I told them I can't reschedule my lab appointment because of it being hormonal bloodwork (and fasted too) and Dr. Patel said that it has to be done on a certain day of my cycle. And also, my naturopathic doctor (who Dr. Patel knew I saw for my condition too) was going to be reviewing the results with me in a few weeks and she has no openings for 3 months! Dr. Patel wasn't in the office that day but Dr. Hurd was. I asked the girls at the front desk if she could write up my labs and I can pick them up before the end of the day before they close. They just gave me attitude and told me to go write Dr. Hurd on the portal and there's no guarantee that she would get to my message today. Seeing how it already took 5 days for Dr. Patel to just sign a form, I knew I wasn't going to get anywhere with her or her unhelpful staff. I went to Scripps urgent care just as a last resort to see if maybe they could somehow do my bloodwork and they said they don't do that kind of bloodwork there but they told me that my doctor is negligent and I should fire her. Well, I did exactly that. I went on my insurance's website and decided to join the Scripps network and found a new PCP and was able to get in the very next morning with her NP and I was able to get the bloodwork I needed (which was super convenient because the lab was just one floor up from the PCP's office. No more dealing with LabCorp and their long wait times). A month later Dr. Hurd's office calls me about collecting money for their medical records release fee. I told them that they never told me there was a fee and that also Scripps requested the records a month ago! This office as a whole just doesn't give two $#!+ about their job or the patients and it really shows. Run, don't walk away from this practice! I got treated so much better by EVERYONE over at Scripps.

I really love Dr. Melissa and her team. She spends time with you and makes you feel like you're…read morepart of her family. She's very caring and kind. She always pays attention, even when something small hurts. Thanks you for taking good care of us . We appreciate you and your team .

I love Dr. Clark and have been going to her for 5 years now. She is always so welcoming and always…read morelistens to my concerns. Dr. Clark gives great feedback and is very wise for what she does. I do agree her front desk staff can be a little more welcoming or compassionate. I too have gotten the "sign in" and "the pens are right in front of you". It is a little hard to not think the pens are just a pot full of flowers. Lol I will be sad the day my husband gets stationed elsewhere and I won't be in the area to see her. For now, I'm happy she is my doctor!

Dr Clark is wonderful. She has taken care of our family for over 14 years. She is very thorough…read moreand will explain any medical issue you may have to the nth degree. Always providing the best referrals to other doctors in the Tri-Citys network. We love her.

I recently became ill and visited Scripps Urgent Care on Jefferson in Oceanside, where I was…read moretreated by Dr. Michelle Voigt, the facility's Medical Director. She and her team were absolutely great. I cannot say enough good things about my experience, from the moment I checked in until the moment I checked out. I give them five stars across the board. I was checked in quickly, and in less than ten minutes, the medical team was already caring for me. About a week before becoming sick, I had been exposed to a serious biological health hazard with potentially fatal consequences. Naturally, I was extremely concerned, and my wife was terrified. Dr. Voigt listened carefully, ordered the appropriate tests, and quickly determined my illness was unrelated to that exposure. She assured me I would make a full recovery within a few days. Her reassurance meant more than I can express. Dr. Voigt's calm, compassionate, and confident manner immediately put me at ease, so I was able to call my wife and let her know that I would be okay. She treated me with genuine kindness, respect, and professionalism throughout my visit. I left feeling relieved, encouraged, and truly cared for. I also want to thank the entire staff at Scripps Urgent Care. Everyone I encountered was warm, friendly, compassionate, and professional. From the moment I arrived until I left, every interaction reflected genuine concern and outstanding patient care. I am deeply grateful to Dr. Voigt and the entire team. Thank you for providing exceptional care during a very stressful time. My heartfelt thanks to Dr. Voigt and everyone at Scripps Urgent Care for making a frightening experience so much easier to get through.

This was my first visit to an urgent care in California, and I couldn't have asked for a better…read moreexperience. I came in feeling scared and anxious, and from the moment I walked through the door until I left, every member of the team treated me with kindness, compassion, and respect. They didn't just provide excellent medical care, they treated me like a human. Mary Joy at check-in immediately made me feel welcome and made me feel at ease, Karina was wonderful. She took my vitals and clearly explained my discharge instructions before I left. Dr. Andrews was exceptional. She took the time to listen, explained everything thoroughly, and made me feel comfortable and confident throughout my treatment. The nurse who assisted with my care was also incredibly kind and reassuring. I wish I had caught her name because she deserves recognition as well. Every person I encountered was professional, compassionate, and genuinely caring. Thank you all for turning what started as a very stressful day into an experience where I felt heard, respected, and well cared for. Thank you for providing such outstanding care to our community.

I had very low expectations regarding medical care here , unless I pay cash , this practice is…read morewhat my insurance approved I had a consult earlier in the month and a subsequent procedure The staff from check/admin to nurses are all very caring and have a calming demeanor. I showed up 15 min early and never had to wait past my appt time. Dr Allison Loeffler has a warm and very competent down to earth personality. She went into detail about her treatment / care based on my medical history She also discussed natural supplements that help our immune/ stress relief. I felt like she actually read my file. She also discussed a vast array of possibilities that concerned my diagnosis. The procedure was the next tier of screening Fast forward to day of procedure. I expected discomfort. Pain etc. my nerves were on high alert. Dr Loeffler was talkative, keeping my mind occupied She was finished in a few minutes. No pain or trauma I'm writing about this because as a woman we go thru screenings yearly and procedures Pregnancy etc and having a caring, competent and empathetic doctor truly makes a difference I highly recommend Dr Loeffler and her staff. Especially during current times when getting health care, the norm is you're treated like a number and even tho you're seen you're not really seen Dr Loeffler and her staff are the exception. Thank you.

Horrible from the first visit when I came in weak and sick and they wanted "proof" I was even…read morepregnant. The emergency room diagnosed me with HG and my midwife refused to put it down in my records!!! I was sick for months straight and it was never taken seriously. I had UTI's and begged for IV antibiotics because I can't stomach pills and was DENIED because it was "too invasive" ?! Honestly my baby is here by the grace of God because the care I got was absolutely horrible.

Very good medical center where I went to interpret a few days ago. As others have noted, they run…read morethe office very efficiently. The nurse that helped the person I was interpreting for was super funny while being professional. The young doctor was very nice to work with. The office is very clean and climatized and there is plenty of parking outside.

I rarely write negative reviews, but after repeated experiences with Dr. John Clancy, I feel…read moreobligated to share what happened, particularly because elderly patients and patients who are not fluent in English deserve to be treated with dignity and respect. My 74-year-old mother recently moved from Canada to San Diego, and we have been rebuilding her medical care here from scratch. English is not her first language, and I routinely accompany her to appointments to make sure she understands her medical care and can communicate her concerns properly. We have seen Dr. Clancy multiple times, so this review is not based on one unpleasant encounter. Unfortunately, we have repeatedly experienced the same dismissive and unwelcoming behavior. Our appointments have felt extremely rushed, often lasting only approximately 5-10 minutes. When we ask questions, we have experienced sighing, visible frustration, eye-rolling, and responses that made both my mother and me feel as though we were an inconvenience rather than patients seeking medical care. Today's appointment crossed a line for me. My mother was trying her best to explain an issue concerning her daily blood-pressure medication. During the conversation, Dr. Clancy rolled his eyes, removed his glasses, looked directly at me and, referring to my mother's English, said words to the effect of: "When she speaks English, it makes me frustrated and I don't understand." I found this extraordinarily disrespectful and humiliating. A 74-year-old woman struggling to communicate in her second language should never be made to feel embarrassed for trying to explain a medical concern to her physician. There are professional and compassionate ways to handle a language barrier. Showing visible irritation toward an elderly patient is not one of them. What makes this more concerning is that today's experience was not isolated. We have left previous appointments feeling rushed, uncomfortable and unwelcome as well. Today simply reached the point where I could no longer remain silent. We will be finding my mother another primary-care physician. I also intend to formally report our experience through the appropriate channels because I believe elderly patients, immigrants, and people with limited English proficiency should be able to seek medical care without being made to feel ashamed or burdensome. I strongly encourage families, especially those caring for an elderly parent who may need additional patience or help communicating to consider our experience when deciding whether this practice is the right fit for them. Respect and compassion should be the absolute minimum a patient receives in a doctor's office.