I love Dr. Clark and have been going to her for 5 years now. She is always so welcoming and always…read morelistens to my concerns. Dr. Clark gives great feedback and is very wise for what she does. I do agree her front desk staff can be a little more welcoming or compassionate. I too have gotten the "sign in" and "the pens are right in front of you". It is a little hard to not think the pens are just a pot full of flowers. Lol I will be sad the day my husband gets stationed elsewhere and I won't be in the area to see her. For now, I'm happy she is my doctor!

Dr Clark is wonderful. She has taken care of our family for over 14 years. She is very thorough…read moreand will explain any medical issue you may have to the nth degree. Always providing the best referrals to other doctors in the Tri-Citys network. We love her.

Dr Italaino has been my primary care physician for 12 years. He's the best doctor I've had in my…read moreentire 79 years. No joke.

I hate leaving a poor review for Dr. Italiano, because he's a decent doctor, but his staff is…read morebeyond incompetent. I don't think I've ever physically gone into their office, or emailed with their office, and come out of the experience with an answer or a solution. I've dealt with MANY frustrating messages back and forth with his staff (he rarely messages patients) who hardly even perform their jobs at a bare minimum- they'll respond to messages within 48 hours, but they will not help you in any way unless you make an appointment, which brings in money for their office. One example is that I had a battery of labs completed to address abdominal discomfort I was having- and Dr. Italiano emailed me saying everything looked great, regardless of multiple readings being out of the "normal" range. I specifically pointed this out to him, and his staff responded saying if I wanted to address a new concern I'd have to schedule an appointment. A couple days ago I was asking them for help viewing a form they had sent me through their app, they responded that I had to view it in "the portal", and when I asked them what/where this "portal" was (in the app or somewhere else), they messaged me back saying they could no longer assist me and if I wanted anything I had to call their records department (who have also proven to be completely incompetent in the past). This office drops the ball in every way, and they only care about making money off office visits. They do not care about you or your health, and only want to line their pockets with the money your insurance provider pays out for endless office visits. I will absolutely be changing my PCM, because I'm so tired of dealing with this staff.

Dr. Guerin and his office staff are incredible! The staff was able to book me an appointment so I…read morecould see Dr. Guerin right away. He took time to explain my lab results to me in a professional manner. He made me feel comfortable, and I felt like he had my best interest at heart. I would definitely recommend Dr. Guerin to anyone who needs an endocrinologist!

Dr Guerin needs to realize that the performance of his support staff has a direct reflection on his…read moremedical practice as a whole. I have no issues with the Doctor's credentials, but his office's inability to get the proper approvals for procedures has been an ongoing problem for 3 years. each time my primary Doc referred me to Dr Guerin's Office to monitor my thyroid I provided a minimum of 1 month before scheduling my appointment with his office so that they would have ample time to get my insurance plan approval for both the office visit and the in-office Ultrasound service that Doctor Guerin suggested that I use instead of my normal clinic service. I had no objection to usuing his in-house Ultrasound as long as it was covered by my insurance. Over the last 2 year period I have 2 visits and 2 ultrasounds for which I paid co-pays and had every reason to believe that the books were closed. Only after the 2nd Ultrasound service was completed did I start getting additional billings for what my insurance plan indicated were un-covered services. Had his office informed me that they could not get this procedure covered, I would have never switched from my in-plan Clinic option. Rather than admit their mistake and offer to minimze or eliminate the charges, Dr Guerin's office has now referred these charges to a collection agency. I do not know what more I could have done or how I could have known that my financial interests were not being properly protected by his office staff.

Dr. Ronald Is a very…read moreprofessional and great doctor . I am doing the hormone replacement therapy and I am so thankful that I found Dr. Ronald This treatment has helped me in every type of way after my hysterectomy. I had dealt with so many different feelings, and this treatment has been so amazing. I highly recommend it and highly recommend Dr. Ronald

I wanted to share my experience in case it helps others…read more I was referred by a friend who also invited me to a cosmetic event that was scheduled for later in the month. I wanted to look more refreshed for another event I had planned earlier in the week and so I decided to go in early for botox. I initially had a positive first impression of this office. The doctor is a family physician who also offers cosmetic treatments like Botox and lasers. I came in specifically for Botox, and although he recommended more units than I usually receive for my crow's feet area, I agreed, trusting his judgment and hoping for good results. He even asked me to return in two weeks for a follow-up touch-up. Unfortunately, within days, I noticed no improvement at all in my crow's feet. I tried calling the office multiple times and received no response. I eventually went in person to have him evaluate the results. When I showed him the issue, he told me "not to smile so hard," which was surprising especially since during my appointment, the medical assistant had encouraged me to smile very hard for photos. At my two-week follow-up, I was expecting a touch-up as discussed. Instead, he recommended doubling the amount of Botox, and when I asked if I would be charged again, he said yes. This was concerning, as I have never needed that much product before, and my regular provider achieves effective results at a much lower cost. While he attempted to justify this with scientific explanations, my experience suggested that technique and anatomical precision, both critical in Botox, may have been lacking, rather than the amount used. What was most disappointing was that after this entire experience, there was no effort to resolve the issue or stand behind the results. Instead, I immediately received a reminder text invitation to a cosmetic event promoting additional services and products. Given the outcome of my treatment, this felt dismissive and a lack of professionalism and patient care. Overall, I left feeling disappointed with the results, communication, and handling of concerns. I would not recommend this doctor, especially for cosmetic procedures where experience, technique, and ethical standards are essential.

Very personable and actually listens to patient concerns. A talent not favored by many doctors!read more

My wife and I both have Dr. Burzell as our Primary Care doctor. We both love him! He never makes…read moreyou wait long at appointments and spends QUALITY TIME with us to go over all of our health needs. If your looking for a GREAT doctor, look no more. THANK YOU to Dr. Burzell and his team for several years of OUTSTANDING care! We greatly appreciate all of you! :)

This practice has gone downhill tremendously within the last year. I was a patient of Dr. Hurd's…read morefor 8 years and occasionally would see Dr. Patel for things as well. A few months ago I went to urgent care for this chronic neck pain I was having. After doing some x-rays, the urgent care doctor said I need to go to physical therapy and have my PCP send in the referral. 4-5 days later, Dr. Hurd finally sent in my referral. After a month of physical therapy, my physical therapist requested additional visits since the insurance only gave me 7. The insurance approved more visits and just needed a signature from Dr. Hurd so I can continue with my physical therapy. It literally took her 5 days for just a signature. I also had to cancel my physical therapy appointment that week because we (me and the physical therapist) were all waiting on Dr. Hurd to take 5 seconds to sign a form. Last month I needed to pick up a lab order from Dr. Patel for not just annual bloodwork but also hormonal as well. I had already been communicating with Dr. Patel through the portal about it and she told me she would put the order though. I get to the office the day before my appointment to pick up the lab order and the front desk girls (who also rude and dismissive. The other girls who used to work there were so nice and friendly) tell me that Dr. Patel didn't send it. Just ONE lab, not the whole thing. I told them I can't reschedule my lab appointment because of it being hormonal bloodwork (and fasted too) and Dr. Patel said that it has to be done on a certain day of my cycle. And also, my naturopathic doctor (who Dr. Patel knew I saw for my condition too) was going to be reviewing the results with me in a few weeks and she has no openings for 3 months! Dr. Patel wasn't in the office that day but Dr. Hurd was. I asked the girls at the front desk if she could write up my labs and I can pick them up before the end of the day before they close. They just gave me attitude and told me to go write Dr. Hurd on the portal and there's no guarantee that she would get to my message today. Seeing how it already took 5 days for Dr. Patel to just sign a form, I knew I wasn't going to get anywhere with her or her unhelpful staff. I went to Scripps urgent care just as a last resort to see if maybe they could somehow do my bloodwork and they said they don't do that kind of bloodwork there but they told me that my doctor is negligent and I should fire her. Well, I did exactly that. I went on my insurance's website and decided to join the Scripps network and found a new PCP and was able to get in the very next morning with her NP and I was able to get the bloodwork I needed (which was super convenient because the lab was just one floor up from the PCP's office. No more dealing with LabCorp and their long wait times). A month later Dr. Hurd's office calls me about collecting money for their medical records release fee. I told them that they never told me there was a fee and that also Scripps requested the records a month ago! This office as a whole just doesn't give two $#!+ about their job or the patients and it really shows. Run, don't walk away from this practice! I got treated so much better by EVERYONE over at Scripps.

I really love Dr. Melissa and her team. She spends time with you and makes you feel like you're…read morepart of her family. She's very caring and kind. She always pays attention, even when something small hurts. Thanks you for taking good care of us . We appreciate you and your team .

I have never been a fan if going to the doctor until I went to Dr. Shumate. She is kind and listens…read moreto everything you say. She has a passion for people that I rarely see these days. I would recommend her to anyone and I am a very picky person. I love Dr. Shumate and she has changed my mind on doctors not caring much about patients. Her front desk and nurses are also spectacular. They are very polite and will try to work with your schedule.

Very good medical center where I went to interpret a few days ago. As others have noted, they run…read morethe office very efficiently. The nurse that helped the person I was interpreting for was super funny while being professional. The young doctor was very nice to work with. The office is very clean and climatized and there is plenty of parking outside.

I rarely write negative reviews, but after repeated experiences with Dr. John Clancy, I feel…read moreobligated to share what happened, particularly because elderly patients and patients who are not fluent in English deserve to be treated with dignity and respect. My 74-year-old mother recently moved from Canada to San Diego, and we have been rebuilding her medical care here from scratch. English is not her first language, and I routinely accompany her to appointments to make sure she understands her medical care and can communicate her concerns properly. We have seen Dr. Clancy multiple times, so this review is not based on one unpleasant encounter. Unfortunately, we have repeatedly experienced the same dismissive and unwelcoming behavior. Our appointments have felt extremely rushed, often lasting only approximately 5-10 minutes. When we ask questions, we have experienced sighing, visible frustration, eye-rolling, and responses that made both my mother and me feel as though we were an inconvenience rather than patients seeking medical care. Today's appointment crossed a line for me. My mother was trying her best to explain an issue concerning her daily blood-pressure medication. During the conversation, Dr. Clancy rolled his eyes, removed his glasses, looked directly at me and, referring to my mother's English, said words to the effect of: "When she speaks English, it makes me frustrated and I don't understand." I found this extraordinarily disrespectful and humiliating. A 74-year-old woman struggling to communicate in her second language should never be made to feel embarrassed for trying to explain a medical concern to her physician. There are professional and compassionate ways to handle a language barrier. Showing visible irritation toward an elderly patient is not one of them. What makes this more concerning is that today's experience was not isolated. We have left previous appointments feeling rushed, uncomfortable and unwelcome as well. Today simply reached the point where I could no longer remain silent. We will be finding my mother another primary-care physician. I also intend to formally report our experience through the appropriate channels because I believe elderly patients, immigrants, and people with limited English proficiency should be able to seek medical care without being made to feel ashamed or burdensome. I strongly encourage families, especially those caring for an elderly parent who may need additional patience or help communicating to consider our experience when deciding whether this practice is the right fit for them. Respect and compassion should be the absolute minimum a patient receives in a doctor's office.