Zero stars for system and kiosk 5 stars for Vicki! Nedi! Making appt is simple through the app but complicated for sr adults that need to communicate with a person. Huge problems with the sign in system. It didn't work yet again this visit. Didnt see my appointment even though I had it on my phone and quest tested me a reminder and I checked it via the text. But I still had to use the kiosk which refused to recognize I had an appointment. Ladies that take blood had to fuss with it and still it wouldnt work. They saw the quest text on my phone and the app showing my appointment. Yet they didn't know if they could see me because kiosk wouldn't recognize. So much stress and aggravation each and every visit all because of system mess up. Last time internet went down, time before they could only accept paper referrals. Why is it always something. The workers have so much work to do and on top of that they have to deal with the system glitches adding more work onto them. It's not fair for the workers and not fair for the patients. Some ppl there poke several times and can't get a vein but Neri and Vicki are one stick and done, efficient, personable, professional, thorough. They do their work quickly yet you still feel welcomed and well cared for. That's talent. Sandra at Vista and Jackie (I think she moved to Escondido maybe) are also excellent. They are why I jump through all the hurdles of quest nonworking systems, they are huge assets to Quest. Give them raises so you get to keep them. read more

I went in for a last minute blood draw without an appointment. Their online appointment schedule was full so I took a chance as a walk-in and hoped for a lucky break. I checked in using their convenient kiosk and was taken in almost immediately by a great phlebotomist named Rio. I had met her previously on an earlier draw. She was professional, friendly and got the draw on her first stick! If I need to have a blood test drawn again, I will come here without hesitation. read more

They refused to see us. The first employee told me she would check with the manager to see if they could accommodate us, but she never came back. After waiting, I knocked on the door and a different employee came out and was extremely rude to both me and my daughter. I explained that it is literally impossible for me to arrive exactly by 3:40 due to my commute. I arrived as close to 3:40 as I could and was only a few minutes late, but she simply said "too bad" and that they have a hard cutoff at 3:40. When I tried to explain further, she responded that she "has to work too." There was absolutely no customer service, compassion, or professionalism--especially speaking to me that way in front of my child. I will never return to this location again. read more

Had my blood drawn today for my annual work up by RIO! I'm always anxious to have a blood test for some reason (I'm a baby) and she totally put my mind at ease! She was so friendly and sweet as can be and so quick! I barely felt the stick! Thanks Rio!!! Sheila G read more

Sat there for over an hour for a walk in appointment just to be told I have to buy test online and make an appointment. What a waste of time absolutely awful. I wish I could have that time back. read more

wow I am so glad I found this place right down the road by me, ordered my test Saturday night and luckily was able to get in that following Monday afternoon! perfect timing, checked in on my phone sat there for 3 min got called back, RIO was amazing attentive, kind and thorough with all she did. I was comfortable and in and out in less than 10! Went by so quick she had me laughing and calm the entire time. Will 1000% be coming back, ordering my tests here from now on. Excited to get my results back & get my health in check! Highly recommend Rio and this location! read more

Needed a TB blood test ASAP for work, was able to order online and walk in. Waited maybe 30 minutes, Rio was super nice and got the blood draw done incredibly quickly. Great staff and service, will definitely be coming back here for all testing needs! read more

Staff were incredibly rude and the service takes several hours just to get 2 minutes of bloodwork done. I politely told a staff that I have been first on the standby for over 2 hours and there was very few appointments mostly only walk-ins and she told me "Well your gonna have to wait a lot longer it will be another hour for you" in a horrible tone. read more

Fast and efficient. Not sure why people complained about the one in Fallbrook? I ramble a bit here so the review will post.

I had an appointment to get multiple labs done. I was greeted cordially by Rio who pronounced my name clearly and correctly. She was very professional, explaining anything I needed clarification on. She also mentioned that she had and liked her management team, which tells me a lot. She was quick and effective with the blood draw and was clearly a source of positive energy in Quest's establishment. Getting labs doesn't need to be fun, but she made it a bright part of my day. read more

Took my son in for labs on Monday without an appointment, instead of waiting for hours for the next available walk in slot. We decided to return with an appointment and was seen promptly at our scheduled time. Thank you Brenda for making this experience smooth and "painless" per my son he said he'd rate you 5/5. read more

staff is great and always see you right on time when an appointment is scheduled. results are quickly.

Interesting experience for a 72 year old small town woman. No staff members in the waiting room. There are two check-in computer stations available and they work great. Name, dob, scan DL and insurance cards. I had an appointment and got in about 5 minutes early. Nettie was the phlebotomist and she was very professional and self-assured. Since I am generally a "hard stick" I worry when encountering a blood draw but she got it on the first try and didn't fish around in the vein. It was a little odd to give a urine sample in the restroom then carry the sample down the hall to the deposit cubby. Generally a great and professional experience all the way through . I would go back in a heartbeat. The restroom was fine but didn't have a sparkly clean feel to it. Toilet paper was about to run out. Looks like someone needs to be specifically assigned to the restroom as one of their duties or it needs to be outsourced. read more

Hey! I have been going to this Quest Lab on Vista Way for a very long time, and the staff has been the very best at customer service. It really has been one of the most efficient, organized medical offices I have been to. I was a walk-in this time and the sign in process was, as always, very easy. I got an appointment for a couple hours later, very fast for walk-in customers. When I returned and checked in, they called me in almost immediately! RIO was my tech this time and she really was amazing! It was obvious excellent customer service was very important to her. Quest really is the best. Always has been. They have put together a great team and is a fantastic company. Thanks so much Quest and especially RIO! Five stars, absolutely!! read more

Very helpful. They fit us in when my son needed to be seen. Rio was kind, patient and professional. Highly recommend.

Horrible customer service! Scheduled an appt here over a week ago for 3:40p. I get here on time and there is a note on the door that states it's temporarily closed for the day. I did not receive a call or notification of cancellation. NOTHING! Just horrible customer service. I know that Quest Diagnostics is like the conveyer belt of laboratories (I honestly wouldn't have come here if it wasn't the closest) but at the very least and bottom of the customer service ethos Id had hopes they would have called to let someone know that their appt is cancelled. But nope! I was wrong. So inconsiderate! TRASH! read more

Using the app Quest offers means check-in is a breeze, i never have to wait more than a few minutes. The draws are well done and I am in and out in 5 minutes usually. Rio who is a phlebotomist here is amazing. :) read more

Customer service is horrible. Phone system is A.I. and will hang up on you. Can Not schedule an appointment by phone. Website is Horrible. Can Not drop off samples pre approved by Primary Dr. Understaffed @ Office. 30 people in lobby, 2 staff for entire office. No Care quality period! read more

Fast, very simple system easy to check in with phone. Shout out to Rio she was great. Been in several times for blood work and everyone I have met was helpful. read more

Vicki did the blood draw for my 6 year old and Vanessa helped keep her arm still - they did the best job ever! Vicki expertly talked her through it and was so gentle. I can't even tell you how much I appreciate it! I was nervous going in but there weren't even any tears from my kiddo!! Thank you Vicki and Vanessa!!! read more

This afternoon I experienced the worst service I've ever had..my family and I didn't know that quest diagnostics closes @4pm we were sent over by Radys which is located across the parking lot..we were greeted by Neri whom had the worst attitude, the lady that was next to her her name was Sydnee she was nice at first so we asked if they had time to see my child and they refused so we asked if they could call there supervisor her name was Cathy and she had an attitude just as bad as Neri, so we got there info and as we were leaving Sydnee stated she needed some info from me and I never gave it to her and she started laughing at me! Are these the people you want doing your labs? DO BETTER QUEST Diagnostics 3601 Vista Way Ste 104 Oceanside, CA 92056 read more

Once again 10/10 experience here due to my tech Rio! I have been coming here a few times in the last 6 months and each time I am lucky enough to get Rio as my phlebotomist! Each visit I've had has been phenomenal across the board - wait time (book an appointment, you gotta get lucky with walk-ins), quality of care, efficiency, and Rio being incredibly personable! Additionally I want to note, in my various times in the waiting room, I have witnessed Rio going above and beyond for other patients. I hope management sees this, that girl deserves some recognition at the very least!! read more

Blood tests hormones excellent care quality excellent office care office experience customers are quiet; keeping voices low; respectful of others read more

Had a 2:40 appt. Got there early. Left at 4pm and still had 4 people in front of me and they were closing. This is not the first time the wait was excessive. Never again. read more

Prepaid for lab work, and arrive two hours before closing. It's pretty clear this location is understaffed and the two workers have made it pretty clear they don't want to handle walk-ins as they been been telling anyone who walks in that there are people sitting in the waiting room who have been here since 715am; facility is filthy. Avoid. Part of my lab work included a urinalysis. This is the first time in 40 years the service provider didn't provide a sealed alcohol wipe as part of the kit. For a pub locally traded company, a supposed leader in their space, someone in regional management needs to arrange for more staff and clean the place up! I won't be back. Labcorp will be my lab choice next time. read more

Quest Diagnostics - Quest Diagnostics Oceanside - restroom, which reminded me of a truck stop bathroom. - Laboratory Testing Near Me - Oceanside, California

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I have no fear of needles and I get my blood drawn all the time and barely feel it. Today's tech (Jose M) hurt. The initial stick plus his tube changeout (I had about 6 tubes drawn) was horrible. I told him it was painful and he shrugged and said your done after I verified my name on the label. Poor bedside manner and poor skills. I'll never come back to this Quest. I'll do Labcorp next time and hope for a friendly and skilled phlebotomist. read more

I actually had the best experience getting my blood drawn here than I've ever had getting my blood drawn in my life. I have extremely thin, rolling, and weak veins due to genetics; anytime my blood had to be drawn it took multiple attempts- tons of digging in my arms and hands, and most of the time it would end with me being turned away. I was turned away after three separate nurses all attempted to get my vein at a different center (not a quest center), so an order was sent to quest. I assumed it would be the same at quest- but the phlebotomist who took care of me, Rio, was exceptionally talented and overall made the experience extremely pleasant. She talked me through it, she was extremely knowledgeable, and guess what- SHE INSERTED IT PERFECTLY FIRST TRY. Never in my life has this ever happened given my genetic predisposition! It was painless, I felt less squeemish than I ever have getting a needle put in me. She also was extremely professional, very positive and supportive, and like I told her in the office- if I could have her do every single one of my blood draws going forward I absolutely would. Quest was great too, easy to check in and quick call back time- everyone was very nice and helpful. I really appreciated my visit to quest as well as my experience with Rio, the phlebotomist. 10/10 experience. read more

You can't talk to a live person at the labs !!!! Total disregard to the patient who has not been there yet.

The staff at this location is wonderful! So patient, kind and professional. Jose was so great with my Special Needs son. He calmed his fears and put him at ease. So thankful for the whole staff! read more

Could not be more pleased. I had an appointment which put me in front of several people. I arrived 10 minutes early and was called in immediately. The tech was professional and quick. I've read bad reviews of this place and was concerned, but I'll use this facility again. read more

They could be nicer when you ask how much longer and you made an appt online which gives you priority, just a simple question and my experience wasn't great. They are usually behind FYI read more

Absolutely the worst service you could receive. There is no one at the front desk to answer any questions. You can hear the workers in the back laughing and carrying on and no one is being called in. Not sure why they have you make an appointment because you will not be called at your appointment time. I came in a week ago to get a blood draw and it was the same madness. My "appointment" was suppose to be at 1210 and didn't see them call anyone in until 1 and it wasn't me they called. I left and made a new appointment for today and so far the same exact thing is happening. If they can't keep up with the demand this place should not be open. This is the last time I come here. read more

Came in for a pre employment drug test screening and the staff was super nice and all the rooms were clean. The waiting area was spacious, and had a handy TV that would show the approximate waiting time for all the clients. I made the mistake of not making an appointment. I ended up waiting about 45 minutes to be tended to, when those walking in were tended to right away. So make an appointment!! The technician I had was nice and quick to get make the process smooth. read more

Horrible service they have machines set up instead of human checking in people. In my time there, THREE PEOPLE needed help with the machine and people waiting for their appointments had to help! We are not here to do your job for you quest, get a receptionist who can help people! There's no one in the front it's empty!! So if you need assistance you have to shout and call for help!! Smh read more

Arrived early for my appointment. Watched 4 people walk in with no mask. No staff to ask them to wear a mask. Must have been 15 people waiting all wearing masks Watched one guy bully his way in as he was tired of waiting No receptionist to monitor the waiting area. No one there to check you in. Of course the running late short staffed. Only one person working but they booked for three people. I had a 8:10 appointment at 8:30 I asked for ETA. That's when I was told only one person working This place is a joke. Second time in a row they were short staffed Who ever manages this place is doing a terrible job. read more

I have to get bloodwork done pretty regularly for accutane and the first time I came here the phlebotomist bruised my arm so badly. I came here today and mentioned it to a different phlebotomist and she said that it was normal. I have had my blood drawn many times and that has never happened to me before. My old location I barely even felt the needle. The phlebotomist today also badly drew blood and I can already tell it's going to bruise again. Will not be back to see if third time's the charm. read more

Do not go here, they are overcrowded and cannot keep up. We are still waiting after 5 hours and with an appointment. Will never come back. Update: spoke directly with manager, kudos to her but she needs to clean house. Finally got in after 6 hours of waiting only because the Manager helped. read more

The lady at the 3601 Vista Way Unit 104 Oceanside, CA was nice but I had originally scheduled a lab draw at the Fallbrook, California location. They said I didn't have an appointment even though I had a confirmation code. This is happened to me three times before, I really don't have a choice of where my labs are sent so I have to go to quest. Y'all really are atrocious. Thank God the lady understood what I was going through when I got to the second appointment in Oceanside. She was very nice. But other than that the system sucks getting appointments even if you have confirmation codes, y'all really need to fix this atrocious. read more

Really shit place. No indication where to sign in if have an appointment. Showed up to wait in line just to find out 20 minutes later than the sign in was somewhere else. Signed in and was told we were late and now have to wait as a walk in. The staff was extremely rude. Complete assholes. Didn't give us a chance to explain that it is our first time. Would never come here again after this. And don't bother responding "I'm sorry for your experience" Quest Diagnostics. You obviously have many of the same complaints yet you've made no effort to change your ways to accommodate. Zero stars. Complete zero. Seriously fire the lady with the dark hair and Christmas headband on. She's a real pain in the ass to be your check in woman. Also quest I'm still waiting in line at this moment. I'm expecting a nicer person when I walk in for my now "walk-in" appointment Update: been almost an hour since they told me 20 minutes and I am still waiting. Really not happy. This place completely sucks. Do not even consider coming here. I've seen people who were in line behind me come in and out before me. Thank you Quest Diagnostics for not caring about people who prepaid and made an appointment ahead of time and completely wasting my time on a blood test. Your branch is a joke. read more

This place should have a 0 rating. This is the worst Quest location I ever been to. Staff is rude, unprofessional and they just don't care. I have been going to Quest for the past 20 yrs to get my blood drawn at least 6 times a year. I moved to Oceanside about three yrs ago and I have been going to this location. On May 3, 2023, I went in as a walk in. Usually I am taken in within the first hour. On this day, I arrived at 9:45, stayed till 4:45 and was then told that they were done for the day. I was there 6 hours along with another women who was also there for 6 hours. We were both upset that they refused to take our bloodwork after 6 hours and then we were told in a rude way that we should of made an appointment. I am 66 and she was in her 70's and they treated us so poorly and it seems like they did not have any intention of drawing our blood that day. I also seen people of all ages being treated poorly that day as well. People were waiting for hours and then just leaving. This place was not taking any walk ins. They were only taking appointments. I was number 5 when I got there and the women next to me was number 6 and 4 people left before me so I was then number 1. There were times when they had no appointments to attend to, so you would hear them in the back laughing and just waiting for the next appointment. On May 9th, I had a scheduled appointment and went back to this location. I waited about 25 minutes and then got taken back. I told the phlebotomist, whos name was Tiesha (hope I spelled that correctly) that a butterfly has been used on me for the past 20 yrs, due to the fact that my veins are very small. Upon telling her that, she said she had to go talk to her supervisor about using a butterfly on me. At that time, Ariana came back and drew my blood. She was extremely professional and very caring. While Ariana was drawing my blood, Tiesha came back into the room and told me that if I was to go back to that location again that I could be denied having a butterfly draw due to the fact that they use these on kids that need their blood drawn. Unbelievable, to be told such a thing!! BTW, when the drawer was open, they had a lot of butterfly needles. I reported this location on May 11th, and spoke to the supervisor Alexis, who says she oversees that location. I am hoping that she does what she needs to do to get that location operating the way it should be. Please file a complaint against this location if you are not happy with the way you are being treated! read more