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    O'Reilly Auto Parts

    3.0 (3 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

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    Batteries Plus

    Batteries Plus

    (7 reviews)

    Our family was in need of a new car battery, so we chose this place since it was a place that sells…read moreDuracell batteries in the area. However, this place is only worth 1 star for the TERRIBLE CUSTOMER SERVICE!! My dad came in today to pick up the battery he ordered and to have it installed. Even though he already had an email saying the battery was ready for pickup, the person in the store (Nima) didn't even have it ready. Nima had to go in the back and look for the battery...what was the point of sending an email saying it was ready then?! My dad then brought up that he scheduled an installation as well. Unfortunately the weather was cold and slightly rainy, but you could still get work done if you had the proper jacket. My dad offered to help Nima install, but Nima vehemently DECLINED saying he couldn't do it because of the weather. My dad really needed to get it done today, so he just started working on it himself. Talk about terrible service!! My dad had to ask for tools and such while he just sat there. It wasn't until later that Nima went out and finally did a little bit in the installation. Even then, it looked like he didn't want to get his hands dirty!! Our family will never come back to this establishment. We gave it a chance since it was near and had the exact battery we needed, but the customer service is AWFUL!! I do not recommend! I've attached our receipts below for this visit for proof.

    They were gracious to dispose of a lithium battery. I will be sure to do business with them. They…read morehave a large stock of car batteries.

    Batteries Plus - I guess they changed their name.

    Batteries Plus

    (45 reviews)

    $$

    Lake Highlands

    Disappointing Experience with Poor Service…read more In August 2024, I brought my iPad in for a battery replacement. Unfortunately, the new battery failed to perform as expected, depleting within an hour. I contacted the company in December and returned to them in January--well within the warranty period. At that time, Juan assured me the issue was resolved and advised that if the problem recurred, I should bring the device back. Regrettably, the iPad continued to behave as if it still had its original battery, draining quickly even with notifications turned off and no apps running. When I called today to inform Juan of my decision to return the device, he refused to take responsibility for the defective battery and declined to honor the warranty. Instead, he insisted that I pay for another battery replacement. Given that this is the second time I have received a defective battery, I find it unacceptable that the company expects me to pay again for a product they provided despite knowing it was faulty. I am extremely disappointed with their service and cannot, in good conscience, recommend their business. If it were possible, I would rate this experience a -10.

    Color me impressed. Drove down here to get the battery replaced on my Mazda key fob and the guy…read moreasked if I had ever had it replaced before. I said yes, but years ago and not at this location. He said, "I'll be able to tell" and came out 2 minutes later with a new battery in my fob and a "have a great afternoon!" Buy the warranty. It truly is a lifetime warranty!

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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