I arrived at 3pm and was greeted with a sign outside the door saying "be back in 15 minutes". I…read moreended up waiting 40+ mins before I decided to give up and leave. This business lost a customer because they didn't operate within their specified business hours.

Excellent customer service Alex was immediately able to assist me with everything I needed would…read morerecommend going to him for your technical concerns fixed my phone in less than 30 minutes.

Quick and efficient screen repair! However, need to make sure their Groupon states that the offer…read moreis only good for not previously repaired screens. That disclaimer is not listed in the fine print. James- thank you for the quick response below . While you provided the same price, I had still already purchased the Groupon specifically for this purpose. Fortunately, we contacted them and they refunded our money.

Excellent work performed. I needed new iPhone battery. It was completed in under 20 minutes. I have…read morehad 4 batteries replaced over several different phones the last 10 years.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Came to the Samsung store in Frisco Mall as a walk-in and Taylor had a virus problem resolved on my…read moreold phone in 10 minutes. After a discussion with him and his knowledge I figured it was time to get a new phone which was on my "to do" list for 2 years. He and Alessandra worked with me and transferred all my things to the new Samsung phone before I left. Totally satisfied with their customer service and products. I would recommend them to anyone. I will go to their location before going to another store any day.

My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were…read moresomewhat stressed when we arrived after dealing with another retailer that refused to help us with the transfer. Luis greeted us and offered to help us with the setup. He assured us that he would guide us and show us what to do every step of the way. He was very knowledgeable and talked us through the setup process. Luis was awesome and he handled the process with ease. He was very friendly, professional and answered all of our questions. We love our new phones. Thank you Luis for providing us with excellent customer service and a great Samsung Experience!

Been here a couple times for cracked phone screens and desktop cleaning, crew was always quick with…read moregreat service!

I went to "CPR Cell phone Repair" to get my 8+ back glass to get replaced and they did not replace…read morebc of not having the proper tools.. even after taking my money but Fly Pc did a awesome job by replacing it less than 1 hour.. Casey keep up the good work thank you so much!

I absolutely recommend PC Geeks to anyone who'd like quick, friendly and overall great service!…read more to preface how pleased I am, I'll add context to why anyone in the Frisco area should give PC Geeks your business-- I went to Best Buy initially, (big mistake) to attempt a quick repair on my PC since I wanted to avoid the 39 minute drive to micro center and their wait list as well. I ended up standing in line at Best Buy for over an hour (I had an appointment booked for 12Pm) . . . I was never seen. One of the only 2 Geek Squad employees eventually asked all of us in this growing line-- "Who has an appointment", to which several of us spoke up. I had the earliest appointment time. everyone else was 12:20 and later. Clearly Geek Squad is miserably understaffed, I personally felt bad for the 2 employees having to handle the volume of customers that kept piling in. Shameless company. Regardless of uncontrollable circumstances, having an appointment did not matter at all. It was clear that the employees had no way of checking whose appointment was next or who even had one in the first place. (The Best Buy app is only good for placing orders, otherwise, the vital functions such as drive up pickup etc. are useless.) Both me and one other person were completely ignored when we spoke up about our 12pm and 12:20 appointment times and annoyingly, we were bypassed by a very aggressive couple who came in late, behind everyone and even asked me if I had an appointment (I told them I did indeed, so ignorance is not an excuse for their behavior or the employees). They were allowed to bully past everyone who'd been standing there for that hour, screaming they had an appointment-- we all had appointments but I guess being the loudest and most rude gets you seen first. as that hour trudged on, I noticed a growing stack of electronics that were being signed up to be worked on "Off site", with hold times that were clearly going to take several days to finish, so I assumed I wouldn't have gotten my PC fixed same-day if Id have kept waiting for my "appointment". So at about 1:10, (an hour and 10 minutes after my appointment time) I called it quits, walked out and headed to google. I found PC Geeks right down the road and headed over there Instead, I was eager to avoid a trip to Micro Center. And what a blessing it was to have found them! what would have taken Geek Squad DAYS to finish, PC Geeks handled in barely 2 hours. I dropped off my rig, let the employees on staff know what was wrong (I cleaned my PC which was long overdue and replaced the GPU. BUT, I accidentally plugged one of the PSU prongs in the wrong place on the Motherboard, so it wouldn't turn on at all, I didn't realize it so I was totally stumped on how to proceed getting her back online, my mistake!) -- PC Geeks took control of the situation and got my PC onto their work list immediately. They were professional, knowledgeable, and handled my hardware carefully! I got a call 2 hours after the drop off with the awesome news that the problem was resolved and now I'm back up and running same-day! The value in how quickly they were able to resolve my issue is priceless, they are worth every cent! I'm here to tell any of you with a gaming rig or high end PC, save yourself the trouble of using big labeled companies, the true professionals are right here at PC Geeks! 11/10 from me

My son found this place doing his own research after his computer kept inexplicably crashing mid…read moregame. Though it was over the holidays, they were able to diagnose and repair his PC fairly quickly. You can tell they know their stuff and they gave suggestions for future PC options once our son's entry level gaming PC had run it's course. His PC was optimized by removing unnecessary drives and RAM and adding a new 2TB SSD and reinstalling a new windows. Though we are hopeful that we do not have to return anytime soon, we would definitely recommend PC Geeks.

Very good service and very fast! The staff member got my iPhone 7 screen repaired in literally…read more10min.

Fast and efficient service! Replaced my cracked iPhone screen in about 15 minutes! Highly recommend!read more

Got our phone fixed ! Got the fake screen after which camera doesn't work and screen doesn't work…read more!! Avoid at all cost

I called to set up a time to replaced the shattered back of my iPhone 14 Pro Max. Honestly,…read moreAbdullah made it seem too easy (but I'm sure it wasn't), done in 2.5 Hrs, drop-off to pick-up and at a very reasonable price. Abdullah is the real deal. When I call, he answers, his work is awesome. I highly recommend this tech for smart phone repairs.