The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

i've newly started renting from Pouch in tustin but the whole experience has been lovely so far!…read moreWendy, Jacob, and Gilbert have been so helpful and i feel really at ease knowing my belongings are being taken care of by people who genuinely care. I was super shocked to get a free moving truck when i moved my stuff over to my unit! the prices are already incredible so the free truck was very unexpected. overall, very happy with this rental (:

I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

Today, John was very thorough with what was best for my unit. His service was excellent and he was…read moreable to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place.

Been using these guys for many years now and I'm very grateful for the reasonable rates and their…read moreuse of access next to the five freeway

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

I have used a lot of storage units back in my day as a college student, but this storage unit has…read moreto be the worst possible storage unit place EVER. 1 - ALARMS Why are there alarms in place that go off seemingly at random? I was never told about this, and EVERY SINGLE TIME I went to move an item out or put an item in, this LOUD ASS ALARM would always go off and scare the ever-loving life out of me. I STILL have NO IDEA why the alarm goes off, and it was never communicated that you had an alarm of any kind. Does it go off because of noise? Or because the office is closed? No idea, but it went off every time I went to this place. Please let us know if there's a lunk alarm like a Planet Fitness! I would've loved to know that before signing on. 2 - PRICES WAY TOO OVERPRICED for what you're getting. You're telling me I get to pay $200 a month to get my ears blasted off every time I come by. I asked about downsizing, and their prices are still crazy for even a 5 x 7 unit. I could get the same storage for half the price at Instorage in Yorba Linda, AND I won't get the shit scared out of me every time I go in there. 3 - CARTS Generally speaking, most storage places have carts or rollers that you can use, these places make it especially hard for you to use these features. They require that you walk to the front desk (which, if it's far from your unit...good luck) give them your ID or keys, then they give you a key to unlock one particular color-coded cart that is even further from your storage unit. Once you walk all the way back to your unit after walking from the carts,,, after walking FROM the office. You can use the cart. Don't worry. Once you're done. You're gonna have to do the whole process in reverse now just to get your ID back. SERIOUSLY need to rethink the way you give out carts. The staff was fine overall, but they never really "helped" when I actually needed help. For a place that was charging so much, you guys could've been a little more helpful, especially with communication regarding that stupid god forsaken alarm. Can you tell what motivated me to write this? Overall,,,would give 0 stars if I could. Never had a worse storage experience than this place.

Yea my biggest complaint is like everyone else's, the ridiculous price increase & how OFTEN and…read moreaggressive it is. This might have been my fault but when I first signed up I was unaware of the "promotional rate" so I was unpleasantly surprised when I received the first increase. The rep did offer some sort of discount but sure enough 3 months later my rate went up another $100 dollars. What rubs me the wrong way is that there is no transparency. No warning , no notice email they just go ahead & take it. Sure I could call again and try to negotiate but it just all seems kind of shady. Plus I don't wanna have to catch my payment every month before it goes through just to make sure this business doesn't continue to do ridiculous increases. I get that places need to follow "market rate" but again just be transparent & clear with your customers from the beginning. I also find it kind of surprising that within a few months the customer "demand" is SO HIGH that it requires this type of increase(I've NEVER seen this place busy) Sure the facility was nice but not impressive enough to deal with unethical price increases. But no worries just venting, I have scheduled my move-out :)

Stored items there for a few years. Jacked my rates from $150 to over $300+ in a short time…read more Requested my online account be fixed bc I couldn't sign in with my email. Made numerous requests of front office staff and location manager. Told me it would be fixed and 4 years later it still wasn't fixed. Finally asked again and staff member advised they spelled my name wrong the entire time. Complete morons and manager was nasty every time I spoke with her. Just a horrible attitude with customer service, clearly miserable in her job. Lastly, a female customer was sexually assaulted on premises, don't know if they caught the guy. Got a storage at PUBLIC STORAGE (10 x 10) for $138 per month and the location manager is great, very helpful. Oh, and my online account works perfectly.

I rented a Uhaul truck from here. Great service, very helpful, clean facility. Definitely recommend…read morethis place and Sal (the owner?) had a very welcoming, warm, magnetic personality.

They were very helpful to me and guided me along and answered a lot of questions for me. It was…read morecrowded when I went to bring my items there on a Sunday, so keep that in mind on weekend too.

Great for storing stuff, and trash cans to dispose rubbish !…read more Great staff members .. Clean, tidy and well looked after, never have any trouble getting in and out of here

Pathetic excuse for customer service. It says to be there at least 30 minutes early before closing…read moreon your move in date, we showed up over an hour early and nobody was even there. The automated phone service does absolutely nothing for you. They will sure take your money online, but don't expect to be helped when you get there. Still waiting to find out if we can get into the space, that we've already paid for. My advice is take your business elsewhere because this place clearly doesn't care.

I rented from the Public Storage off McFadden in Santa Ana for about 6 to 8 months. This was my…read morefirst experience using one of these facilities, and while there are pros & cons to the experience, I would say it checked off the boxes that mattered most to me. *Property was safe, never broken into, and easily accessible. *They have a large parking lot in front which made for easy drop offs & pick ups. *Bathroom available for guests on site *Dollys are available but limited in quantity. You also have to leave off your ID in exchange for one. I often bypassed this by just bringing my own. *Elevator accessibility, and doesn't time out after a few seconds. *Great experience with Jocelyn, and staff. She was forthcoming, accommodating, and never made me feel like just another number. She didn't rush me, and answered all of my questions. I appreciated her honesty, and genuine character. Since then I've also had experience with another storage company and what I've learned is that staff is going to be limited at these sites period. They often have to multi-task, wear many hats, and that will often pull them from one side of these giant properties back to the other. It's really not their fault that they can't just be present at the desk 24/7. It's really on the company for not wanting to hire additional staff to take care of these other janitorial, and on site mishaps. I've also learned that parking in front of the building is a luxury, not a requirement. Also having access to a bathroom. That being said, I would absolutely rent from Public Storage again. My only complaint was that they wouldn't honor a coupon that had expired just 12 hours earlier for their winter deal. Unfortunately promotions and general customer service is handled by an outside rep. Aside from that, my experience was very good.

Thank you Mariha for serving me with excellent customer service and helping me get the right size…read morestorage unit and meets my budget.

Need a small 5'x10' storage for a few months. It has to be close to our home…read more I called AAA and met with manager Barbara she was very informative Explaining the hours and rules The property is secure with cameras remote gates super clean. I going to sign a monthly contract Storage in OC is expensive but glad AAA is here for us

Competitively priced yet the most secure and pleasant storage facility in the area. Armed security…read moresign in coupled with full size elevators to three large floors. All appears temperature controlled.

I picked this storage location because of their great reviews, and it definitely exceeded my…read moreexpectations! This was my first time renting a unit, so upon arrival, Juan assisted me with everything. I guess I originally booked a space on the second floor when I made the online reservation, and so Juan was super nice and made the arrangements when I requested to change to a unit on the first floor, which was awesome still at a good rate too. I wasn't ready to move any belongings in yet, but he drove me to where my unit was located, showed me how the lock works, and also how to utilize the app to my convenience!

This place is affordable, convenient, and definitely worth a visit. Juan stands out with his great…read moreattitude and professionalism--he really goes above and beyond.