Did part of contracted job and then ghosted me. I had a very specific reason for contacting the company; after multiple emails/texts/pictures they agreed to do the entire job. Come day of the work they only did the easy part not the part that I actually contracted with them. After that it was a few texts stating they would do the work and then everything stopped. Horrible customer service -- and from the owner!! read more

So a week after the roof cleaning I removed the Christmas lights and saw that they had left quite a bit of moss on the roof. I emailed and called and left a message, and there has been no response after three months. Don't use this company read more

NW Moss Removal - The roof of my shop - Roofing Near Me

They came out at the end of September and left moss on the roof saying all they could do was spray chemicals to kill the moss. They said it would naturally fall off soon. It never did. I messaged and asked a couple times since the end of December. Second time my message did not go through. Chris the owner blocked me. No one thinks my roof got cleaned. I need to hire another roof cleaner to come out. I got scammed! read more

NW Moss Removal - Not clean!! - Roofing Near Me

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I recently reached out to NW Moss Removal . The team was fantastic on getting me the information I needed, from my first encounter with Eddie and throughout the job everything went perfect. The roof looks great ! Small backstory here, but my husband had a stroke and I've kind of been left to take care of things so working with people that are patient and are true to their word means everything me and that's exactly what I found with working with them. Kudos to Eddie and his team for a fantastic job and for making the process easy. read more

Customer service is not a priority. on the scheduled day of services the crew left my neighborhood before servicing my house. I contacted this company and they assured me that the crew would be at my house the next day. However, the crew did not show up the next day. I left text and voicemail with no response. More of the same lackluster treatment in the third day. read more

The arrived on time, were very professional and did a very good job cleaning out roof and gutters. We'll definitely use Monkey Services next time. read more

Two young men showed up at my house this morning to clean my roof and pressure wash the driveway. Very polite, professional and outstanding work they did after spending almost the entire day working on my project. Reasonable price, excellent overall experience with these fine young men. I would recommend your company and, especially the caliber of workers sent to my home, to anyone. Thank you!! read more

NW Moss is a great local company, they clean my roof and treat it every year to keep things looking great and always have great service! Communication is clear and timely, estimates are reasonable, and they also started cleaning my windows recently! Their employees are super friendly and very respectful as well! read more

Excellent. Fast and good work. I would recommend them again. They cleaned the roof and trim back all the branches in the way.

Total flakes. They come across as nice but had zero follow through. We scheduled an appointment and they flaked. In good faith we scheduled another appointment for 2 weeks later, they flaked again. Then they did not return any of my phone messages. We were customers willing to pay for a service that they clearly had no interest in providing. Strange experience and a waste of time. read more

NW Moss removal cleaned our roof today and did a fantastic job. They cleaned all the moss off the roof, washed the skylights, cleaned the gutters and nailed some flashing down that had come loose. They even looked at a part of my roof that appeared to be damaged and let me know what they found. I was able to easily communicate with the owner (via text) and Dylan (the gentleman cleaning the roof) was extremely professional and was consistently aiming to do an amazing job. Highly recommended. read more

Since living in the house after move in we notices there was a little moss growth so we decided to have the roof cleaned by a professional. Asking around everyone has a handyman for this service, but browsing around on Yelp, we came to NW Moss Removal. They can be a little slow to respond to the email or their website inquiry, but Connie will get back to you. They book out ahead of time. We have a 1,700SF rambler with 3-tab shingles (asphalt) and it ran us $500+WSST. This covers manual scrubs, moss removal, blow dry along with gutter clean out and re-tighten/align gutters to ensure proper sloppage. Afterwards they treated the roof with zinc powder to prevent future growth. The crews were on time, courteous (they know on the door to let you know they are onsite rather than show up and just climb on with a heads up), clean (they clean up after themselves and wash down the mess and walk way). I would hire them again for my next cleaning and would highly recommend them to anyone browsing around. read more

We are repeat customers of NW Moss Removal and they were just here today doing great work removing moss on our large detached shop/garage. Roof looks clean, gutters cleaned out and debris on ground around building also cleaned up. Chris was very efficient and personable and friendly. This business is highly recommended and I'll continue to be a customer in future. Thank you, NW Moss Removal! Nancy L. Snohomish WA read more

Very professional and did excellent work. Would recommend and would work with them again.

Called NW Moss Removal to clean my roof and gutters. They responded very quickly, provided a free estimate within hours, and their flexibility made scheduling the service really easy. Dylan and Jesse arrived right on time and informed me of a few details for the cleaning, but got straight to work without disrupting my wfh day at all. They were organized and efficient and had the whole job done in a couple of hours. They were polite and professional, and the overall experience was excellent start to finish. Definitely will be using again for my next regular cleaning. read more

Needed to find someone to clean our roof asap and they delivered! I appreciated the prompt feedback, clear communication about the type of work to be completed, and the price was reasonable. We weren't home at the time of service but we could tell from the camera system that they cleaned up after themselves, which was awesome. Overall, they did a gentle but thorough cleaning. The residual moss has been going away with more rain as they applied a zinc sulfate treatment. The price quoted also included interior gutter cleaning as well. Overall very impressed and happy with the service we received. read more

The crew arrived on time and were very efficient. They did a great job on our roof & gutters & also cleaned up all the debris. I would highly recommend! read more

Prompt and professional. We got gutters cleaned, moss removed and moss treatment applied on the roof. Quality work, no complaints. Debris was cleared from around the house. Highly recommend read more

Well, I had to go and give 'em that last star because they followed up. They took the time to contact me and address my concerns. As soon as the weather permitted, they sent someone out, actually the same team that did the roof originally, to check and clean the gutters and though by this time most of the stuff on my garbages and H2O barrels have been washed away by rain and the gutter crap on the lawn had started to decomp, they went ahead and took care of those too. The young man that came out was apologetic, curteous and took responsiblity. So that last star is for their excellent customer service. read more

I just had NW Moss Removal do my roof in Lake Stevens. They showed up when they said they would, and did the work they agreed to do in a timely fashion. The before and after pictures were an extra bonus, especially since it is a rental house and I am not there to see the work. My only negative (I'd give them 4 1/2 stars if I could) was the inability to use a credit card to pay for the work. It created some logistical issues in getting them paid since I was not onsite to pay them. read more

NW Moss Removal - Before... - Roofing Near Me

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I cannot say enough good things about this company. Connie is super responsive and friendly. Dylan and Jessie just left and they did such a great job, from arriving on time, to doing a great job clearing the moss on my very high and complicated roof, to a terrific clean up job on the ground. This company has added years to the life of my roof. You won't be disappointed! read more

We had been cleaning our own roof of moss for the past few years, and we really needed to transition to professional cleaning. Our home has many roof angles, and is surrounded by tall trees, and so we emailed three different companies we found highly rated on Yelp. NW Moss removal sent me a quote by email within two days! The other companies didn't respond for 2-3 weeks. Also, the quote from NW Moss removal was the most competitive and included all work to be done, including preventative moss treatment and clean up. On the day of service, two workers showed up right on time, and they worked for hours. My roof looks wonderful--so much better than what we could do on our own! They emailed us multiple pictures of the work completed. What's more, they found an area of my roof that had water damage around a skylight. They were very careful to clean gently with longer brushes, to apply the treatment, and to not walk on this soft spot. We had no idea there was a problem, and were able to get a roofer out who will be repairing that spot. We are very grateful to the company for identifying this before we had a leaky roof. The field coordinator, Connie, was so responsive and helpful. We will continue to use this company and recommend them to anyone we know! read more

NW Moss Removal gave me a fast estimate that was pretty reasonable. They showed up on time, introduced themselves, and talked me through their process. I was very impressed with the quality of the work they did. They definitely went the extra mile, doing a great job of removing moss and debris, cleaning out some gutters that had been clogged, and even left the yard cleaner than it was when they started. My only regret is that I'll be getting a new roof in a few years, and won't need their services for a while. When I do, I'll most certainly call them first. read more

Our roof looks brand new! Noticed a considerable amount of moss growing on our roof this year. Contacted NW Moss, who gave us a thoughtful quote and explained the entire process. They showed up early and did an amazing job! Will definitely be contacting for yearly maintenance and gutter cleaning. Highly recommend!! read more

Very happy with NW Moss removal. Easy to make an appointment and to pay online. Connie responds right away and answers any questions regarding the process. The tech that came out today did a great job. Not sure how to spell his name but it was Terin. Very happy customer. read more

So glad I contacted NW Moss Removal. Connie was prompt and efficient in coordinating our cleaning. Andrew's attention to detail was great. Price was reasonable and roof look awesome! read more

It is the first time we used a moss company and we are so happy we went with NW Moss. Great service From the quote to the completion of the job. They did everything exceptionally well. They showed up on time, communicated all the details, fantastic job on our roof and gutters. The cleaned all the area, windows and surfaces before they left. I would definitely recommend them and use them again. read more

My landlord decided to go with a different company than NW Moss Removal, Fields Roof Service. To make a comparison, I wanted to note the differences in experience. First, Fields did not knock on the door and introduce themselves, as NW did. Fields showed up at 8:30 am and are still here at 1:30 pm, unlike NW that was fast and efficient. The workers are incredibly loud and stomping, unlike NW Moss that tried to keep the volume down. The worker I greeted, was unfriendly and did not want to talk to me. Unlike NW Moss, who whose workers were friendly and kind. Fields blocked the doorway with all of their equipment, making it difficult to exit the house and for mail. Unlike NW Moss, who cleaned up several areas other than the roof. At 1:30 pm, think I will be subject to the mediocre services of Fields for the rest of the afternoon. They have no interest in interacting with me whatsoever. My friend was using the restroom and looked up to the skylight, to see a worker staring down at her from the roof. Please come back, NW Moss Removal. We miss you. read more

Highly recommend. I moved into a house that had moss on the roof for years. They were on time, nice and did a great job.

I'm not quite sure with this company. They seem inconsistent. Perhaps it's the guys that are employed, if they send different guys to each job vs. the same guys. I selected NW Moss Removal after a failed appointment (Sound Window and Gutter Cleaning) and another company that was blatantly overpriced (NW Window Washing). Their price seemed reasonable - just under $500 - which included a roof anchor that apparently was never installed on my house. I've only been here 3 months and I'm trying to get it into shape all around, and the unsightly moss (not a lot, but enough to annoy me) and tree debris was a priority. I give them three stars because (A) they were flexible with their payment offering, (B) they DID get rid of the moss and lay down the treatment, and (C) they weren't trying to rip me off with the anchor like Sound Window and Gutter was. Unfortunately, I had to dock them two stars for the following reasons; they may not be a big deal to you. First, they didn't fully clean other debris, such as tree needles and whatnot. They DID clean most of it, but if you say you'll "clean" the roof, I expect to see none of it, and I was disappointed. They also didn't fully clean regular dirt from the roof valleys (though they sent the guys back out to do it, it still wasn't done satisfactorily), and didn't clean bird droppings. They don't specifically promise to clean all of these things thoroughly, but why wouldn't you want to impress your customer by doing an excellent job, rather than an OK job? Second, they didn't fully clean the gutters (as Ray also noted). In fact I can't really tell that they actually did any cleaning in the gutters besides basic scooping and wiping the exterior. They certainly didn't do a power spray to get all of the gunk out or anything. Sound Window and Gutter had done some basic scooping, and I recall clearly what they left it like, and near as I can tell, NW Moss Removal didn't do anything above and beyond that service. Last, as noted in other reviews, they left some of the moss and debris on the ground. Fortunately the majority of the debris in the lawn was cleaned up by NW Landscaping as part of a thatching and overseed service, but there are still bits of moss down in the plants near the door. It's like they brushed the moss down all over the place without paying attention to where it landed or without brushing it to the same common place (such as the driveway) so they could easily clean it up. I was at work so I didn't get a chance to see them do the work. I felt that they could have done a better job than they did. Do they remove moss? Yes. Problem is that's all they did well, and for the price, you do expect better. UPDATE: and Kenneth is fibbing. One star off for lying. I asked Connie to have them send pictures; never sent. I called them out; they emailed photos of the WRONG roof. I called them out, they sent the right photos. When I got home, I emailed MY photos of the uncleaned areas in the back, they came back out and cleaned them. There was no meeting nor any plan to meet. Better talk to Connie and get the real story, Ken. Second, the check was 10 days out, not a month. I asked to delay the work due to a money transfer problem with Chase; on 5/31, Connie offered to accept the check post dated to 6/13 instead of delaying. The work was done 6/3, which is when they took the check. Try again, Ken. read more

The guys from NW Moss removal did a great job on my uncle's house. He lives out of state and asked me to call around and find someone to clean his rental house here in WA. When I called NWMR, The woman I spoke to on the phone explained the procedures they use to kill moss and clean roofs very thoroughly and their price was really fair in comparison to other companies in the area. When the guys showed up to do the work, they were super friendly and you could tell they knew what they were doing. They were working the whole time and they acted really professional for young guys. I'd recommend this company to anyone who wants an honest, decently priced roof cleaning done by professionals. read more

This was our first time using NW Moss Removal, and we appreciated their work on cleaning our roof. They were highly professional, did everything they said they would do on our e-mails and pre-invoice, and kept us informed about the service once it was done. We have a lot of trees around us, and with our PNW weather, our roof needs a good cleaning more occasionally. We look forward to hiring them again the next time around. read more

What a fantastic company! Their guys were polite, clean efficient and very respectful of our home. They did a great job cleaning our roof and gutters. They cleaned up everything when they were done! We will definitely have them out again. read more

Efficient, careful and honest. They did a great job on my roof and gutters. Because I have a pitched roof the bid included cost of roof anchors but the crew felt the pitch wasn't steep enough to make that necessary so my bill was actually lower than the bid. Great crew! I recommend the company. read more

NW Moss Removal did a great job. They were very professional and courteous from providing quote to cleaning up. I recommended them to my neighbors who saw their work and will use them every time I need moss removal for my roof. read more

This review is a bit tardy, but wanted to make sure to leave our comments. We received a quote in December and they were able to make it out in mid-January. We had our roof replaced about nine years ago and had not had it cleaned since the install, so the roof had become a multi-year experiment in moss accumulation - a veritable jungle of moss tribbles. NW Moss Removal does not use pressure washing or chemicals - instead they use brushes applied with generous amounts of elbow grease. So our roof was definitely a challenge - a more involved job than they typically do. Still, they insisted on honoring their original quote. They did a beautiful job. The roof now looks as good as it did when it was new, and maybe better. They also cleaned up nicely and got rid of all those damn tribbles (maybe they transported them to a Klingon ship). They advised getting the roof cleaned about every 2 years, so they can expect a call from us in 2023. We would definitely recommend them! read more

The did a wonderful job and were professional and keep the Covid guidelines etc. So happy with them would recommend them over and over again. Leslie W. read more

They showed up on time and completed the job to my satisfaction. There was no face to face contact, but Connie was a pleasure to commutate with. It was a good experience and will call them back in 6 months help me clean the gutters. read more

Wow! I'm impressed. Our roof is big, steep, and had 10 years of moss buildup. The two gentlemen arrived right on time and were ready to start. Immediately. They collected the debris and the area is spotless. I would recommend this company to anyone and request Dylan Maeding and Gerry Hernandez. They were very professional, experienced, hard working, and always pleasant. read more

They were great to work with and the roof looks brand new again. They were quick to respond and get me a quote. They did the work exactly as described and even removed the moss under our solar panels. The clean roof and bleached gutters look amazing. They were in and out exactly like they said and did a great job cleaning up before they left. The price was very competitive. Because of the good price and using brushes instead of a power washer I went with them and would do it again. read more