Nutella Cafe
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On my second trip to Chicago, I finally made it to the Nutella store after missing out on it during my last visit! We came on a Sunday afternoon, and there was a long line for dine-in. However, when we asked if we could get our order to go, we were told there was no line for takeout and that we could just walk in and order at the kiosk. So that's exactly what we did! Honestly, everything on the menu looked amazing, but we settled on a Nutella iced latte and a regular hot latte for drinks. For food, we got warmed-up banana bread with banana toppings, a Nutella crepe with hazelnut toppings, and a croissant with raspberry toppings. The croissant was clearly the winner for me! The staff were absolutely sweet and friendly, which made the experience even better. We walked over to Millennium Park and enjoyed our treats with the Cloud Gate (the Bean) as our view. What a perfect way to spend a Sunday afternoon in Chicago! Can't wait to come back and try more of the menu!
I was really looking forward to this experience. I love Nutella and this was something different. We came there around 9:15pm and there was a line - no problem. They close at 10pm and let the line know that they will not be offering dining in after 9:30pm. So if you are in the line, you will need to do a to-go. This also was not a problem with me. I understand they want to go home and I came late. I finally got in and we did the ordering on the kiosk. They were out of a lot of things but again, it was the end of the night so that was to be expected. They didn't have anything posted - as far as I could see - or giving any menus BEFORE ordering at a table or to-go which would have made the experience quicker. What I really had a problem with was the orders. I ordered a fruit plate with Nutella and my husband ordered a scoop of ice cream with Nutella. They literally gave him the tiniest scoop of ice cream I ever saw, with barely any Nutella. This tiny cup was over $8. You could have ate it in 1 spoonful - not even kidding. The fruit plate itself was a decent size with very fresh fruit but again, barely any Nutella. I believe the fruit plate was $12 or $13. The whole purpose of the cafe is NUTELLA, yet they barely give you any. Overall, it was alright. You could make any of these items at home with a jar of Nutella. I wouldn't recommend or go back - just do it yourself.
The Nutella Cafe seemed like a great place to grab some breakfast. Unfortunately the place was a bit outdated and small (they weren't letting many people in even though there were many tables and an outdoor area?) We ordered the crepe with strawberries and Nutella whipped cream, a mocha, and the panzanella salad. The menus was not updated, the coffee was pretty acidic, and the food was very basic and overall a bit too sweet for the price. Unfortunately it had so much potential but I wouldn't go out of my way to come again.
The highlight of Nutella Cafe Chicago is definitely that you can personalize the Nutella label with your name! Such a fun and unique touch, especially if you're visiting Chicago and want a little souvenir. I ordered the iced mocha latte with Nutella, and it was really good, but it took about 15 minutes to prepare even though it wasn't busy. I actually tried to visit the day before in the afternoon, and although the line wasn't crazy, it barely moved, so I decided to come back the next morning. My advice: go early in the morning if you want to avoid long waits. Overall, it's a fun stop for Nutella fans, especially for the personalized jar!
I was really excited to visit the Nutella Café, but unfortunately it was one of the most disappointing experiences of our Chicago trip. From the moment we walked in, the café was extremely disorganized. There were long lines that barely moved, yet it wasn't clear why. There was no visible menu, making it difficult to decide what to order while waiting. The staff appeared overwhelmed and worked at a very slow pace. Even more concerning, the employees who appeared to be supervisors (wearing black shirts) were nowhere to be found. The manager was sitting on a laptop and seemed completely unaware of the chaos unfolding around him. We waited over 20 minutes for just three items. When I finally approached the manager, he explained that every order goes through a single system or ticket, which is why everything takes so long. After walking over to the kitchen, he looked at the pile of orders with an expression that clearly said, "Wow, they're backed up," and only then decided to jump in and help. Unfortunately, the food didn't make up for the wait. * The cold hot chocolate was bland, not sweet, and had very little chocolate flavor. * The raspberry Danish was cold, dry, and tasted stale. * The banana bread was actually good, but it was served cold instead of warm. To make matters worse, the café was uncomfortably hot, with little to no air conditioning, and we couldn't find a single trash can in the dining area. Overall, this location suffers from poor leadership, a lack of organization, and disappointing food quality. A café carrying the Nutella name should provide a much better experience than this. I left feeling frustrated and would not recommend it unless significant improvements are made. Pros: * Banana bread had good flavor (although it should have been served warm). Cons: * Extremely long wait * Poor organization * No visible menu * Weak management and leadership * Slow, unprofessional service * Bland hot chocolate * Dry, stale pastry * Hot dining area with no noticeable A/C * No visible trash cans I expected a fun, memorable experience. Instead, it was one of the most poorly managed cafés I've visited.
Nutella flavored coffee A bit crowded and wait time can be long. Have many other nutella flavored dishes
Very cute and clean location on Michigan Ave! Had no idea Nutella Cafe existed so this was a great after dinner treat! We had the hot cocoa which was rich, decadent and delicious! It's really nice because you get a cute Nutella biscuit cookie on top of your drink! We shared the grilled banana bread and a croissant, of course infused with Nutella! Both were delightful! The staff were great and friendly. They were working hard to keep the dining area spotless! It was nice to see! You can get a custom jar of Nutella with your name on it. That's cool! A great gift idea. Duly noted for the future!
I had to try out the famous Nutella cafe. Since it's the only one in the whole wide world it was like a no brainer. We walked there and it was really empty. We ordered the crepe with bananas. The flavor and taste was just like it's suppose to be Nutella and banana. You first start by choosing your base of crepe, waffle or pancake. And then each topping you add will be an additional cost. For a banana crepe it was about $12. Which is not bad. But compared to genki in San Francisco I feel like with that price it came with ice cream and fruits.
Super fun and a must-stop if you're a nutella fan!! Walking distance from The Bean and right on the Riverwalk. If anything, go for the hot chocolate (tastes like liquid Nutella its amazing) and the mixed fruits w Nutella as well! It gets a bit busy so keep an eye our for people leaving their tables (theres 2 sections) and grab a seat! It has a very Times Square cafe feel when you're in it. Would definitely go again!
July 22, we arrived around 9:30 and placed our order, only to be informed about 15 minutes later that they were out of pretty much everything we had ordered. Since we were a party of four, we decided to cancel our order and request a refund. The manager told us that we had to wait 15 minutes for someone to come and process the refund. We were then informed that this location does not issue refunds directly. We waited another 15 minutes, and after about half an hour, they still couldn't figure out how to process the refund. They eventually sent us home and told us they would take care of it. We have called several times since then, and every time we're given the same response that the refund will be processed. It has now been almost 3 months and we still have not received our money. This has been a very disappointing experience, especially because of the lack of communication and follow-through. If you take someone's money, you should make sure their refund is processed in a timely manner.
My friends and I stopped here on a cold December evening as we were walking back to our hotel from Millennium Park. It was nice to be able to warm up for a few minutes. We ordered the Nutella Banana Bread and the Nutella Fruit Bowl along with some hot chocolate. It was all excellent. If you are looking for a little sweet fix at night, this is a great option.
Very cool cafe! Line could get long, but it does go by pretty quickly. we waited for about 15 minutes before getting seated by the host. We ordered the Nutella Gelato and Liege Waffle. They were super sweet but really delicious. I think this cafe was more for the experience than really trying out the food. The food wasn't anything surprising as they are somewhat simple dishes. Overall, the experience was still very pleasant but I don't see this as a reoccurring cafe to go to when you're in Chicago.
I wanted to try this place mostly out of curiosity. It definitely felt more like a tourist trap. There was a really long line to get in and order, and the inside was super crowded, and we were lucky to be able to find a seat. Overall, it was alright and nothing particularly exceptional. A lot of the menu felt like things you could make at home with a jar of Nutella and some basic ingredients. We got the Nutella waffle with bananas and blackberries, and it honestly just tasted like a normal waffle with fruit and a drizzle of Nutella. The Nutella hot chocolate was okay too - basically a standard hot chocolate with some Nutella mixed in. The standout for me was the Nutella gelato. It was actually shockingly good. The Nutella flavor was much stronger and more pronounced, and it felt more unique compared to everything else we tried. Might be a cool place if you're from out of town, but I probably wouldn't make a special trip for it.
The Nutella cafe was amazing!!! I really enjoyed it! The crepe was Nutella and berries was divine. The espresso with Nutella and chopped hazelnuts with delicious experience. The grilled banana bread with Nutella also so good. A must try when visiting Chicago. read more
1 year ago
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3 years ago
Finally tried the famous Nutella Cafe! I remember when this cafe first came to Chicago - there would be a line a mile long down the block. Fast forward years later, I'm able to walk right in and order within 5 minutes (thank gawd). If you love Nutella, you'll like this cafe. Is it a tad overrated? A little bit, but they still have some pretty sweet desserts. It's not super cheap but not super expensive; pricing is standard I'd say. The seating inside is pretty close together and people are constantly going in and out. It's located on Michigan Ave so it's a very popular and busy street with scarce parking (located a short straight walk from The Bean). It doesn't get more touristy than this place. We got the Nutella hot cocoa which I thought was delicious, I'd totally get it again. There was some Nutella at the bottom too which I was literally scraping to get because it was so good (lol). We also had a plain Nutella crepe which was alright - the Nutella is obviously the best part, but I feel like I could make it at home or get something like this at other places. It really was a simple crepe with Nutella inside and on top. The employees here were pretty nice too. I wouldn't necessarily go out of my way to come back, but if I'm in the area and want a sweet treat I would! I definitely recommend the Nutella hot cocoa. read more
This place was such a treat for me to visit. That had such of variety of things to try and not to mention the personalized nutella jars you can get as a gift. I got 2 for my kids which they were excited to see their own names on their jars of nutella. Staff were super friendly and answered my questions. When I entered it was super busy but the staff knew how to handle the "rush" the place was nice and clean and such fun nutella decorations and if they were flustered they definitely hid it well. I bought for myself some of their cookies filled with nutella that I munched on as I explored the city and they were delicious. read more
3 months ago
I have always loved Nutella since I was young, so a Nutella cafe is like a dream come true. Walking in there are already so many options to choose from and you see all the models of different things you can get. I ordered the Nutella crepe and the Creme brûlée and I loved it. The only reason why it was not 5 stars is because sadly it was kind of cold. Sort of disappointed but either way, really cool place. read more
3 months ago
Let me preface by saying, you WILL be waiting to get in to the cafe. In my experience we have been able to walk in with no wait one time. Every other occasion we have visited has required anywhere from a 20 minute to hour wait. The staff do move as quickly as they can, and I appreciate the fact that they do not make guests feel rushed when they are inside. There is plenty of seating and the atmosphere is clean and bright. We personally come here solely for the Nutella gelato. It is a must any time we visit Chicago. The cafe does offer a wide range of foods and well as personalized jars of Nutella. read more
My daughter is a huge Nutella fan so it was a given that this would be one of our stops. It's a cute little shop with a big personality. If you like/love Nutella, you have to make a stop. They have merchandise for sale in addition to all the yumminess they offer. The staff was friendly and efficient. I strongly suggest the Nutella covered strawberries, and their hot chocolate. Also, make sure to get your very own personalized jar of Nutella. read more
3 years ago
I think this is the only Nutella Cafe in the US which makes for a special visit. With tax, it's $9.36 for a personalized Nutella jar. You'll order and then scooch over to where the laptop and printer is and tell the employee the 10 characters you'd like printed out and they'll place it over the original label. Great souvenir, just make sure you have a check in luggage if you plan on bringing it on a flight. It comes in a cute Nutella bag. My friend tried their Mocha Latte which came with a biscuit that I got to try and it was so good! I don't normally drink coffee, so I thought the chocolate in the coffee overpowered the coffee in a good way. (I'm not a fan of coffee lol) There's also a giant Nutella jar inside the cafe that is a great spot for photos. I was surprised to see no line out the door on a Thursday around 2:50p as the day before, it was packed! read more
I was so excited when I found out there's a Nutella Cafe in Chicago! There was a long line when we went, and there's a worker controlling how many people are allowed inside. There was some merch inside, including cups and personalized Nutella jars. There's also a photo station with a huge Nutella jar. There wasn't that much seating inside, but it's enough for the pace the line moves at. There was also seating outside, but it's right on the sidewalk with a lot of people walking by. They definitely could have been more efficient, but I guess people are willing to wait. I got the grilled banana bread. I've only had warmed banana bread, but it being grilled was such a nice touch. The Nutella hot cocoa was cocoa and didn't have much Nutella flavor. It came with a Nutella cookie that was good, but I'm pretty sure you can buy these at the grocery store. I'm glad I got to experience this place! I probably wouldn't come back again if there's a long wait but definitely good to try once! read more
It was my first time in Chicago & I'd 100% recommend! The cutest place ever! It was walking distance from my hotel and a must visit when coming to the city! I got the nutella crepes, nutella biscuits, and bought some souvenirs. tbh i've had better crepes before but it's about the experience for me! But my favorite thing was the personalized nutella jars! It was surprisingly inexpensive! I prob only waited like 15-20 min in line & found seating fast (I went at at noon/1pm). they have a huge nutella jar you can take selfies & pix with its so cute. Please you have to go!! read more
3 years ago
My fiancé and I just happen to be walking around and saw this really cool place. Nutella is absolutely one of my guilty pleasures so I couldn't resist but go in. I decided to just get a Nutella gelato push pop to be easier for the walking and it actually came with one of their Nutella biscuits. I thought the push pop was OK, I've had much better Nutella gelato elsewhere. The biscuit itself was really tasty, I enjoyed it more than the gelato. Definitely a cute stop for people who love Nutella read more
As a die hard Nutella fan I just had to stop by this place in my tour of Chicago. Needless to say I was not disappointed. Walking in, you're greeted by the largest jar of Nutella ever! The pancaked were delicious, and my latte was rich and decadent. The cafe is quite busy due to it being a pretty popular tourist spot, so seating may occasionally be a little hard to find during busy hours. Of course, if you're not all that crazy about Nutella, or if you have nut allergies, you may not find this cafe as enticing. Nevertheless I quite enjoyed my stop here! read more
This place is a must stop if you like Nutella! The store has a large selection of items and the Nutella displays were great. The highlight for me was being able to put my son's name on the Nutella label. I gave it to him as a gift and he absolutely loved it! Recommend stopping by if you're in the area. read more
A rare 4-star review for a somewhat gimmicky Cafe. But this place is anything but gimmicky. I like nutella, but I don't absolutely love it. But this is a very nice cafe. The grilled banana bread was quite tasty. Only problem, it wasn't hot, it was just grilled. And the pieces were extremely thin, so he gave this sensation of slightly stale banana bread. Coffee was perfect, and they had nonfat milk. Service was fast and very friendly, and there was someone ready to clear my table the minute I was done. read more
2 years ago
It was walking distance from our hotel stay. This is definitely a popular place to visit when you are in Chicago. Service: It was cold and had to wait in line outside the cafe for about 10 minutes. The staff did everything possible to keep the line moving. The staff were welcoming, patient and friendly. Waited about 15 minutes to get our food. Food: We ordered a crepe with Nutella, strawberries and bananas, Nutella whip cream and a scoop of vanilla ice cream. I give this a 10 out of 10. The crepes and fruit were fresh. I really enjoyed the Nutella whip cream, it was light and just perfect with each bite of crepe. The serving size is decent. It was so good I wish I would've ordered 2 for myself but did not want to wait in line again. Prices are okay, it's a popular place so expect higher prices. Ambiance: it's definitely a busy place. Expect a crowd, may be hard to find an available table if it's a bigger group (you may have to split). It's trendy and casual place to eat. If you eat at the cafe, they take your food to your table. Recommendations 1. Look at the menu online while you're waiting in line. This helps expedite the ordering process. 2. If it's more than one person, one of you look for a table while the other one is ordering. 3. Order Nutella whip cream, it's delicious and a must! read more
Depending on the day and time you visit expect a wait. We visited on a Friday morning and were able to walk right up and order but the following day we saw a massive line. While the coffee and pastry was good, I recommend visiting for the novelty but it's probably not something I would wait a long time for. read more
Prepare to wait in line, outside, directly in the sun. The prices are a little crazy but they don't even offer a simple t shirt. You can personalize a jar of Nutella with your name but beware if you're flying, it's considered a liquid so if you've only got a carry on, like me! You can get ice cream, milkshakes, cookies, etc. We were only standing on about line about ten minutes before we were invited inside. You go straight to another line where you order, get a number and they bring it to your table. I ordered a panzanella which was Greek Yogurt topped with pound cake, strawberries and mixed berries, Nutella and basil... They could've kept the basil and threw some granola on or in it. That was $12 and I wish I'd gotten the waffle instead. Since there was a line to get in, it's safe to say the place was packed, I found a seat in the front window and by the time I was done and I was the only person in the area. It wasn't loud though. read more
2 years ago
Nutella Cafe is a popular cafe close to Millennium Park at Michigan Ave. We went to the cafe on a day when it was snowing. The moment we stepped inside, we were overwhelmed by the delicious smell of hot chocolate and Nutella. We had ordered coffee, Nutella crepe with strawberry and banana and a croissant. You get a complimentary biscuit with the coffee. The food was lovely. Service was quick. We unfortunately could not get the custom Nutella bottle since the printer was broken. But overall a good experience. read more
9 months ago
2 years ago
THE CREPE was everything i wanted, expected, and needed. Perfect amount of nutella and strawberries, could've done without the $1.00 addition of whipped cream. The iced nutella cocoa was really really bad, i hope the hot version is better. The little biscuit cookies it came with was good and cute. Loved the decor and the setting, right on the corner. It was packeddd, but they served us fast and convenient. Great menu, and offers the cutest little personalized nutella jars. Will definitely be coming back for that crepe. read more
We got a crepe and pancakes with fruit. They were really good! I liked the crepe best. Service was fast and nice enough. The seating area is small for how busy it gets. The menu is diverse for the fact that everything is mainly Nutella. Why the 3 stars- they do personalized Nutella jars. The printer was broken for all 3 days of my trip. I wanted to bring one back for a gift. I do understand that's not directly the employee's fault, but that product is the main grab of this touristy place. read more
This place is always so busy whenever I'd pass by it but luck would have it that it wasn't busy as my friend and I passed by. There's quite the variety of sweets to order and I ended up getting a Nutella gelato. So the gelato was delicious and tasted just like if you were eating Nutella out of the jar and honesty if you can eat the entire scoop of Nutella gelato I'm impressed. There's limited seating, hence why it's always so busy because there's staff monitoring how many seats are available and letting people in as allowed in the store. So back to the gelato - it was $6.13 after tax so I thought that's pretty cheap for downtown Chicago. Funny enough the cashier told me $6 after she hit cancel on the card terminal when I held some bills, so I gave her $6 thinking it's that cash discount that some places have, but then she realized she told me wrong and that it is $6.13. I didn't have change, so I handed the cashier another dollar and she seemed confused about how much change to give back to me which I eventually had to tell her I need 87¢ back and she still only managed to give me 85¢... not sure what she saw on her end but the receipt does say 87¢ change. Anyways, overall it was alright and a cute place to visit and get a sweet treat that's not too expensive, but I don't think it's worth the wait that some people have waited to get into the cafe. I've seen the line go down the street and turn the corner. I only waited behind one party of 6-7 people. read more
1 year ago
They are so great here- specifically JILL- she went out of her way to make sure we were happy and it was so appreciated! The crème brûlée here is perfect. No notes. read more
8 months ago
1 year ago
Worst service EVER. Do not come here. They have decent food that you can get elsewhere. Waited over an hour and once we got into the building, the staff looked to be doing absolutely nothing. They purposefully do everything slow to get the line out of the door. The drink tasted like milk and was not flavorful. I asked for light ice but instead got a cup full of ice. read more
1 year ago
I had a nice experience in there, clean. Service: It was very fast. Tasty, I had the iced latte and I had the crêpe covered in banana bananas and strawberries 10 out of 10 would come back.peace read more
2 years ago
Excellent experience we had with family. Service was good. Food was super delicious. Waffles were so fluffy, crispy & light. we had to stand in line in coldest rainy weather possible but it was worth it. read more
1 year ago
I had really high expectations for this cafe but I left a bit disappointed in the food. The banana bread was pretty good but the crapes and latte were lacking in flavor. The service was very friendly but it was very busy when I visited and there's in not ample seating. It seems like most people there were tourists (myself included). I would skip out on this one and try a local cafe instead! read more
So nice we went twice! This place was right by our hotel and a friend recommended it before our trip. We didn't think much at first but decided to go since it was so close. If there is a line outside, which is likely on the weekends, it goes fairly quickly. The first time I went I got the croissant french toast with marshmallow creme and nutella whipped cream. I also got an iced hot cocoa. Everything was delicious and my friend enjoyed their hot chocolate and chocolate croissant. The second time I got the pancakes with the same toppings. Great place and honestly, reasonable prices for what it is. read more
10 months ago
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Ask the Community - Nutella Cafe
Do they accept reservations?
Hi. No there no reservations, you B have to make a line if there's a lot of people the line starts on the street until there's capacity, but the line moves pretty fast!
When will there be a Nutella Cafe in Los Angeles, CA? Please have one soon!!
Will this place be open on December 31st 2018 and the 1st Jan 2019? As we are going there for some family shopping in Chicago!. Anyone knows? Thank
No signs on the door saying they would be closed, and Dec 31st is a Monday...my guess is yes
Is it pet friendly?
I did not see any pets inside, Lots of people inside the store on the weekends.
Does the menu include items that are nut-free for those with allergies?
No, of course. It's Nutella made with hazelnut son.
Apparently they don't know how to answer the phone. Can someone tell me if they have a ramp for a wheelchair to get inside? Thanks?
Hi Tammy, the cafe is wheelchair accessible from the E Lake Street entrance.
Will there be a Nutella Gift Shop inside the Cafe`?
Yes, there are now gifts inside. Coffee mugs, tumblers, tiny jars of Nutella, thumb drives made to look like tiny jars of Nutella, large tins shaped like a Nutella jar with spreading accessories inside, custom jar labels, etc.
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