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    Nutella Cafe

    3.3 (1.5k reviews)
    Closed 8:00 am - 10:00 pm
    Updated over 3 months ago

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    NUTELLA CAFE ATMOSPHERE

    What's the vibe?
    Touristy
    Trendy
    Classy
    Casual

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    Recommended Reviews - Nutella Cafe

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    Nabil I.

    Nutella flavored coffee A bit crowded and wait time can be long. Have many other nutella flavored dishes

    Grace C.

    I was really excited to visit the Nutella Café, but unfortunately it was one of the most disappointing experiences of our Chicago trip. From the moment we walked in, the café was extremely disorganized. There were long lines that barely moved, yet it wasn't clear why. There was no visible menu, making it difficult to decide what to order while waiting. The staff appeared overwhelmed and worked at a very slow pace. Even more concerning, the employees who appeared to be supervisors (wearing black shirts) were nowhere to be found. The manager was sitting on a laptop and seemed completely unaware of the chaos unfolding around him. We waited over 20 minutes for just three items. When I finally approached the manager, he explained that every order goes through a single system or ticket, which is why everything takes so long. After walking over to the kitchen, he looked at the pile of orders with an expression that clearly said, "Wow, they're backed up," and only then decided to jump in and help. Unfortunately, the food didn't make up for the wait. * The cold hot chocolate was bland, not sweet, and had very little chocolate flavor. * The raspberry Danish was cold, dry, and tasted stale. * The banana bread was actually good, but it was served cold instead of warm. To make matters worse, the café was uncomfortably hot, with little to no air conditioning, and we couldn't find a single trash can in the dining area. Overall, this location suffers from poor leadership, a lack of organization, and disappointing food quality. A café carrying the Nutella name should provide a much better experience than this. I left feeling frustrated and would not recommend it unless significant improvements are made. Pros: * Banana bread had good flavor (although it should have been served warm). Cons: * Extremely long wait * Poor organization * No visible menu * Weak management and leadership * Slow, unprofessional service * Bland hot chocolate * Dry, stale pastry * Hot dining area with no noticeable A/C * No visible trash cans I expected a fun, memorable experience. Instead, it was one of the most poorly managed cafés I've visited.

    Lorri P.

    Very cute and clean location on Michigan Ave! Had no idea Nutella Cafe existed so this was a great after dinner treat! We had the hot cocoa which was rich, decadent and delicious! It's really nice because you get a cute Nutella biscuit cookie on top of your drink! We shared the grilled banana bread and a croissant, of course infused with Nutella! Both were delightful! The staff were great and friendly. They were working hard to keep the dining area spotless! It was nice to see! You can get a custom jar of Nutella with your name on it. That's cool! A great gift idea. Duly noted for the future!

    Bonnie C.

    I had to try out the famous Nutella cafe. Since it's the only one in the whole wide world it was like a no brainer. We walked there and it was really empty. We ordered the crepe with bananas. The flavor and taste was just like it's suppose to be Nutella and banana. You first start by choosing your base of crepe, waffle or pancake. And then each topping you add will be an additional cost. For a banana crepe it was about $12. Which is not bad. But compared to genki in San Francisco I feel like with that price it came with ice cream and fruits.

    BBB complaint

    July 22, 2026 at 9:36 AM On July 22, we arrived around 9:30 and placed our order, only to be informed about 15 minutes later that they were out of pretty much everything we had ordered. Since we were a party of four, we decided to cancel our order and request a refund. The manager told us that we had to wait 15 minutes for someone to come and process the refund. We were then informed that this location does not issue refunds directly. We waited another 15 minutes, and after about half an hour, they still couldn't figure out how to process the refund. They eventually sent us home and told us they would take care of it. We have called several times since then, and every time we're given the same response that the refund will be processed. It has now been more than three weeks, and we still have not received our money. This has been a very disappointing experience, especially because of the lack of communication and follow-through. If you take someone's money, you should make sure their refund is processed in a timely manner.

    Andres D.

    Super fun and a must-stop if you're a nutella fan!! Walking distance from The Bean and right on the Riverwalk. If anything, go for the hot chocolate (tastes like liquid Nutella its amazing) and the mixed fruits w Nutella as well! It gets a bit busy so keep an eye our for people leaving their tables (theres 2 sections) and grab a seat! It has a very Times Square cafe feel when you're in it. Would definitely go again!

    Nutella Banana Bread
    Angela R.

    My friends and I stopped here on a cold December evening as we were walking back to our hotel from Millennium Park. It was nice to be able to warm up for a few minutes. We ordered the Nutella Banana Bread and the Nutella Fruit Bowl along with some hot chocolate. It was all excellent. If you are looking for a little sweet fix at night, this is a great option.

    Menu
    Regina C.

    Very cool cafe! Line could get long, but it does go by pretty quickly. we waited for about 15 minutes before getting seated by the host. We ordered the Nutella Gelato and Liege Waffle. They were super sweet but really delicious. I think this cafe was more for the experience than really trying out the food. The food wasn't anything surprising as they are somewhat simple dishes. Overall, the experience was still very pleasant but I don't see this as a reoccurring cafe to go to when you're in Chicago.

    Waffle
    Mark L.

    I wanted to try this place mostly out of curiosity. It definitely felt more like a tourist trap. There was a really long line to get in and order, and the inside was super crowded, and we were lucky to be able to find a seat. Overall, it was alright and nothing particularly exceptional. A lot of the menu felt like things you could make at home with a jar of Nutella and some basic ingredients. We got the Nutella waffle with bananas and blackberries, and it honestly just tasted like a normal waffle with fruit and a drizzle of Nutella. The Nutella hot chocolate was okay too - basically a standard hot chocolate with some Nutella mixed in. The standout for me was the Nutella gelato. It was actually shockingly good. The Nutella flavor was much stronger and more pronounced, and it felt more unique compared to everything else we tried. Might be a cool place if you're from out of town, but I probably wouldn't make a special trip for it.

    Sign

    About what I expected given the reviews. There was a long line and a wait, but if you were just getting it to go you could skip the line. I got the iced Nutella coco and it tasted like watered down and bland chocolate milk. The only good pet was the Nutella on the sides of the cup and the whipped cream.

    Nutella crepe with strawberries, Nutella whipped cream, and Nutella gelato.
    Maggie X.

    There seems to aaaalways be a line outside, and it always seems like it barely moves. Then you're finally beckoned inside, and there's another line that barely moves. Some of that is because customers sit down and hang out at tables for a while, but some of that seems to be the painstakingly slow ordering mechanism. There's one cashier for taking orders and making the customized Nutella sticker, which requires confirmation of the lettering and printing out the sticker. I didn't have super high expectations for the Nutella crepe, but I was pleasantly surprised. The toppings all incur an additional charge, and we opted for strawberries, Nutella whipped cream, and Nutella gelato. The crepe itself was nicely thin and elastic, quite well cooked. The strawberries were ripe and sweet, and though I wish there were more, the quality was quite nice. The Nutella gelato was super thick and creamy, and it was really a punch of Nutella flavor. The Nutella whipped cream was much lighter in comparison, but still tasted nicely of Nutella that thickened the whipped cream a bit. And of course, the Nutella sauce and drizzle completed the Nutella overload, lending waves of hazelnut and chocolate to every bite. Definitely a decadent treat I'd come back for, though the wait time is a serious deterrent.

    Fruit Platter, Panzanella, Waffles and Creme Brûlée.
    Irma C.

    Very cute cafe. The only Nutella cafe in the nation. It's a nice stop for dessert. Definitely a lot of sugar. It's a nice break when walking around in the city. They have two levels of sitting areas. We ordered and staff brought out dishes to the table.

    Nutella mocha latte
    Amber L.

    Where do we start? The line is mismanaged as all hell, you have people waiting for an indeterminate amount of time outside with no update as to when people will be allowed in. They have room inside, but won't let people in over what I'm assuming is an attempt to keep the indoors less crowded. Once you're finally in you realize how much the place is in disarray, more specifically the spacing of things inside. It is obviously gimmicky, in a way that's more disappointing than fun. The menu is super small, Nutella focused of course, but there's not really anything interesting on it. The workers look like they would rather be tortured than working there. Anyways, we ordered the Nutella crepe with strawberries and an Iced Nutella Mocha Latte. Crepe? Sucked. Latte? Sucked more than the crepe. The crepe was doughy to the point it didn't feel properly cooked. Coming from an avid mutella crepe connoisseur, it was disappointing that THE Nutella Cafe flopped in comparison to any other crepe place. The latte was like drinking tar that came out of a pipe a mile away from a Nutella factory. Skip this place, it is so obviously a poor cash grab capitalizing on European tourism to Chicago.

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    Nutella Cafe Reviews in Other Languages

    Ask the Community - Nutella Cafe

    Can I make a reservation?

    Hi Briana! Unfortunately, they don't take reservations.

    Do they accept reservations?

    Hi. No there no reservations, you B have to make a line if there's a lot of people the line starts on the street until there's capacity, but the line moves pretty fast!

    How much is it to customize the nutella jars?

    $8.49! With tax it's around $10

    Why no hazelnut/Nutella flavored coffee?

    They do have it

    When will there be a Nutella Cafe in Los Angeles, CA? Please have one soon!!

    Will this place be open on December 31st 2018 and the 1st Jan 2019? As we are going there for some family shopping in Chicago!. Anyone knows? Thank

    No signs on the door saying they would be closed, and Dec 31st is a Monday...my guess is yes

    Do their chocolate croissants sell out?

    Not that I've noticed!

    Is this US Nutella or European Nutella?

    US

    Is it pet friendly?

    I did not see any pets inside, Lots of people inside the store on the weekends.

    Does the menu include items that are nut-free for those with allergies?

    No, of course. It's Nutella made with hazelnut son.

    Apparently they don't know how to answer the phone. Can someone tell me if they have a ramp for a wheelchair to get inside? Thanks?

    Hi Tammy, the cafe is wheelchair accessible from the E Lake Street entrance.

    Will there be a Nutella Gift Shop inside the Cafe`?

    Yes, there are now gifts inside. Coffee mugs, tumblers, tiny jars of Nutella, thumb drives made to look like tiny jars of Nutella, large tins shaped like a Nutella jar with spreading accessories inside, custom jar labels, etc.

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    Dolce Arte ended up being a nice place to slow down for a bit. It's inside an art gallery, so it…read morehas this mix of rustic and industrial style that feels different from a regular coffee shop. They also have a patio, and with the weather being nice, it was easy to just sit outside and relax for a while. I was honestly too hungry to spend much time deciding, so I just ordered one of the sourdough donut ball. It was exactly what I was hoping for. The outside had a light coating of sugar that gave it just the right amount of sweetness without being too much. Once I bit into it, the inside was soft, airy, and slightly chewy from the sourdough, which made it different from a regular donut. There was a subtle tang from the sourdough that balanced the sweetness really well, so it never felt overly sugary. It had a light crispness on the outside, then a warm, pillowy center that practically melted away with each bite. I finished it way faster than I expected. The only thing I forgot was ordering something to drink with it. Looking back, a good coffee would've made it even better. Still, I'd definitely stop by again the next time I'm in the area.

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    Dolce Arte - Pastries

    Pastries

    Dolce Arte - Stockyard Skillet

    Stockyard Skillet

    Dolce Arte - I have had their pastries many times (the BEST in neighborhood), only  2nd time having reg food.

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    I have had their pastries many times (the BEST in neighborhood), only 2nd time having reg food.

    The Stockyard Coffeehouse - Horchata latte

    The Stockyard Coffeehouse

    4.6(149 reviews)
    4.1 miBridgeport
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    Wow I almost want to gatekeep this place bc it's nearly perfect - amazing extensive menu with yummy…read morespecialty drink options. I got a delicious coquito latte with lavender cold foam (coconut lavender combo!) and the rajas and cheese breakfast wrap really hit. Can't wait to return. Very cozy inside, not a ton of seating. Many regulars in the morning, I hope I get to be one of them!! Excellent service & nice baristas.

    I have been to this place three times. The coffee is amazing. I would definitely visit them even…read moremore frequently, but it is a bit of sensory nightmare inside. The coffee prep area is in the middle of an overall small room, and it stays pretty loud as they're continuously prepping drinks. There is some seating inside, but it's a bit limited. I got coffee flights the last two times I was there, and I was lucky to get a seat. On my last visit, I was there around 8:30 on a Sunday on a rainy, late summer day. I had wanted to order a flight, but every seat was taken, so I had resigned myself to ordering a single coffee. Luckily, a couple people left, so I was able to secure us a table. I would have been very disappointed if I hadn't been able to order the flight I came there to get! They have amazing flavors, I LOVE that they do flights, and their food has been decent. I only wish it was a little more spacious and quieter.

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    Selena themed coffee flight

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    Matcha flight

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    Chiu Quon Bakery & Dim Sum - Individual servings of cakes and desserts

    Chiu Quon Bakery & Dim Sum

    4.2(660 reviews)
    2.4 miChinatown
    $

    For a take out bakery style restaurant, this place has everything I need and it all tastes great…read more They open super early in the morning if you want that dim sum or bakery fix. There aren't tables so don't expect to sit down to enjoy your food. Service was friendly and prompt. I ordered sui mai, beef rice rolls, lotus leaf rice, zhongzi, and a pineapple bbq pork bun. Everything, and I mean everything, was delicious. This will be my new take out dim sum and bakery spot in Chicago now. Give it a shot, you won't regret it.

    This is the best bakery in Southside Chinatown, without a doubt, the line just never stops like…read morethey're handing free food but they're not. Although the prices are very reasonable, you could come here everyday...BTW, make sure to bring cash as it's cash only. I really love coming here after a meal because the buns are soft, light, airy, and sweet. Thus far, my favorites are: - egg custard topping with a red bean filling and - the coconut bun with whipped creme Wow, those are really good but do try their other offerings and determine your own favorite item. I have to try their Argyle location to see if they're consistently great!! Oh, one more thing, there is a ledge by the window where you can eat quickly whilst standing up but it can get very crowded in there. Xie xie Chiu Quon!!

    Photos
    Chiu Quon Bakery & Dim Sum - Custom order cakes

    Custom order cakes

    Chiu Quon Bakery & Dim Sum - Portuguese egg tarts with their tantalizing brulee tops and tasty BBQ pork bun filling

    Portuguese egg tarts with their tantalizing brulee tops and tasty BBQ pork bun filling

    Chiu Quon Bakery & Dim Sum - Portuguese egg tart, coconut bun & BBQ pork bun

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    Portuguese egg tart, coconut bun & BBQ pork bun

    Saint Anna Bakery & Cafe - Coconut bun

    Saint Anna Bakery & Cafe

    4.0(324 reviews)
    2.3 miChinatown
    $

    Recommendations: Breakfast Meal…read moreBBQ Pork Bun Pineapple Milk Custard Bun We went to st. Anna for breakfast on Labour Day morning. We ordered the breakfast meal sets, which came with two mini pineapple buns and spam macaroni. We also ordered a breakfast plate with scrambled eggs and fried spam. The breakfast meals come with hot drinks and are only around $9, which is a great value. There are only 5 tables for dine in, first come first serve! The bakery also offers a variety of freshly made pastries and buns. Our favorites were the BBQ pork bun and the pineapple milk custard bun. Both were flavorful and fresh. It is a great spot for an affordable breakfast and some fresh bakery items.

    Saint Anna is a traditional Hong Kong-style bakery and café offering authentic, high-quality…read moreproducts at very reasonable prices. Before the pandemic, we used to visit every weekend. Our family and extended family often ordered birthday cakes from them, and their mango cake was our favorite. When mangoes were in season, they used plenty of fresh mango in the cakes. Their cakes are always fresh, light, fluffy, and not too sweet. My daughter and I also love their individual cakes, especially the Black Pearl and Walnut Cake. Their pineapple buns and egg tarts are her favorites as well. Saint Anna has also been part of our daughter's childhood. When she was little, my husband used to bring her here before or after Chinese school in Chinatown on Sundays. Her go-to breakfast items were the Butter Bun, Ham and Macaroni in Soup, and Diced Ham and Corn in Cream Rice. As she got older, Curry Chicken with Potato became her favorite. She especially loved the potato cubes soaked in the delicious, mild curry sauce. She would always ask for more potatoes and less chicken, haha! Saint Anna is a family-run business, and Sara and Irene, the daughters-in-law, used to take care of the front of house. They were always so friendly and accommodating. After a 6-year hiatus, we finally returned one Friday recently when we happened to be in the area with a friend. Sara is now a co-owner, and it was wonderful to see her again. She immediately recognized us and was so warm and welcoming. She even asked me to relay her greetings to my sisters when she greeted us and again when we were leaving. Those little gestures made our return feel especially meaningful. We were still full from a big dim sum lunch, so my daughter picked up 2 Mini Pineapple Buns and 2 Paper-Wrapped Sponge Cakes, while I got a Red Bean Roll. Everything was fresh, soft, and delicious, and the total came to just under $8, really a great value. Our friend also purchased 2 Fried Sticky Rice Dumplings with Chicken. I had never really paid attention to their limited dim sum selection before, so that was a nice discovery. We love Saint Anna and will definitely be back whenever we're in the area.

    Photos
    Saint Anna Bakery & Cafe
    Saint Anna Bakery & Cafe - Red bean bun

    Red bean bun

    Saint Anna Bakery & Cafe - Hong Kong milk tea, egg tart

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    Hong Kong milk tea, egg tart

    Nutella Cafe - desserts - Updated September 2026

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