If you have unlimited time and money, and don't mind being lied to, this is the company for your project. These folks will lie to get your business, then take their sweet time about completing the project. IN this case, the project was a multi-phased one, involving windows, bathroom remodeling, and painting, accruing a cost exceeding $40,000. The site was in San Pedro, but judging from the slowness of the contractors doing the work, could have been in Milwaukee! Less than a year after this project ended, a huge crack appeared in the new sink that had just been installed. Would they replace it? OH No! That could never have been their fault! Poor quality sink? They'd never install such a thing! I am amazed that this company does not stand behind the products they sell. Novel did offer to install a new sink, but I'd have to buy the replacement sink, of course! Most likely, if Novel installed it, it would probably soon crack again. read more

Ventura, CA We bought a home recently in Ventura and the worst part of the home was the bathroom. We needed to gut the entire bathroom and decided to go with Novel Remodeling. Overall we were very satisfied with the end results. The crews were professional and clean. Our project manager John took the time to listen to us and was friendly. Answered our questions and addressed our concerns. The best part of the processes was that I felt listened to. Cannot imagine how many contractors fail to listen to homeowners and horror stories. We got lucky with Novel Remodeling, and would recommend them to friends and family. read more

Now I am glad I didn't hire this company. The estimator called me to threaten retaliation on Yelp by writing a bad review against me on my company's Yelp page. I had no idea if this company would do a go job or not but now I know what character they have and I would never use them. read more

Warning! This company answered an Fixr on-line inquiry I made for Hme Improvement. I made the appt. for 1P today. They called me at Noon, I was at b'fast. (Holiday) Returned home to the message; I called them back and they wanted all my info again. They asked me...Are we meeting? Well, Yes I made a special time allotment to meet with these people. gave all my info to them on Friday. I asked for Contractors name. Said they will give you all of that information when they get there. B E W A R E. Any company who will not give you the contractors name or company address is fishy. Rene actually cancelled the appointment with me. She hung up on me; Because I said I need the info. before I will let someone into my home. read more

Where can I start -- they were friendly and charming when pitching the job to me. I had purchased Ikea cabinets and provided all appliances for the kitchen remodel. They damaged by new GE profile range, and failed to modify the gas line, so the range stuck out beyond the cabinets. Installed the cabinets round my frig too low, and then shoved the frig under it, distorting the upper cabinet. Installed 12 volt wiring so they could not use the under-cabinet lights that came with my cabinets. Installed the kitchen motion sensor switch in the dining room! Had to redo all ceiling light cans when they installed them crooked and out of line (after arguing that the issue was the fact that I had beams). Washed paint and plaster tools in my jacuzzi. Removed supports from pre-made under sink cabinet, causing it to distort and doors unable to close. I bought a replacement cabinet. Installed backsplash tiles crooked, and redid them - I had to purchase more! Cleaned tools in my bathtub leaving debris. Failed to identify a bearing wall, resulting in my paying for reinforcing the foundation. Worker(s) stole two AllClad saucepans. And much, much more. I eventually fired them after 6 months and hired a carpenter and an electrician to make corrections and finish the job. After seeing no workers for weeks at a time, they scheduled work, several guys would show up in my kitchen, discuss in Hebrew for a half hour or so, then leave having done no work. This happened on several occasions. It was a $37,000 nightmare. read more

Disappointing. Great on the phone but no follow through. Novel responded to an inquirey on homeadvisor.com. Their phone representative was professional and friendly, though a bit more salesy than I would prefer. He set up a meeting to bid on my project. I received a call from the person who was supposed to come the night before, confirming the time and location. Result? No show. No call. If they can't show up to even quote on a job, how can I trust them to show and do the job? They will not get my business. UPDATE Someone finally showed up about 4.5 hours late. The person had a time two hours later than had been agreed (I write this in my calendar), but even then it was 2.5 hours late. read more

We had a really positive experience with these guys. We had to upgrade our kitchen so we had David start with our cabinets. Loved how detail oriented he was and overall was just very professional and clean the entire time. We also spent a long time deciding on the right paint colors but he was super patient during that as well. Ultimately, we decided to keep all the cabinet boxes but we replaced the doors with a white shaker style. David custom built the ends of the kitchen and the posts which was such an important design element for the overall look of the kitchen. Looks amazing with white quartz counter tops and light grey subway tile backsplash. At some point, I will probably have david work on my bathroom cabinets. Thanks again read more

This company met every expectation! They were always on time, the project manager answered every question, fulfilled every request, and always responded quickly. I loved that they cleaned up their work areas every day before leaving. They also offered financing. We are very satisfied with the quality of the siding repairs/replacement and with the new windows they ordered & installed. Everyone on the crew was efficient, polite, and skilled at their jobs. If you want to get a bid from Novel Remodeling, ask for David. He knows his company and your house! read more

When my husband discovered the leak in our bathroom room, we were unsure of how to find a qualified contractor to help us repair the damages. It was a big mess. After my neighbor referred me to megaremodeling.com we decided to give them a try. We had a few contractors contact us and arranged interviews. Novel Remodeling stood out the most. They were professional, and quickly went to work by measuring, showing me the samples for tile, sinks, vanities, and fixtures. The repairs were well within our budget and my bathroom came out looking exactly as my project manager showed me. Did I mention how amazing my project manager was? He showed up every morning, assigned tasks, followed up with me and the crew, and made sure we were on schedule. I appreciate everything that Novel Remodeling had done for us. Hardworking group of guys! read more

We were looking for backyard construction of a patio and patio cover. Novel Remodeling bid on the job and We chose them. Their customer service and help in design was invaluable. I also appreciated the lengths they went to to keep us in budget and make the best choies for our home. Eli Azizi was our project manager and it was his help that made the project a pleasure rather than a problem. We would definitely use this company again. read more

Novel Remodeling - Papers in the side yard with gate. - General Contractors Near Me - Burbank, California

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We have all heard that remodeling can make you crazy between the choices and the home invasion. I had a great experience with Novel Remodeling and my contact Jonathan. He kept in close touch, really sought to take care of me even after he had my cash, and the work is beautiful. Their plumber went out of his way to get my water filter hooked up. He did an excellent job. It has been a few weeks now and everything is functioning perfectly. The installers knew their stuff and were in and out. I had new kitchen counters put in which required and new sink and faucet, and without doing anything else, the kitchen is transformed. read more

Even amateurs don't call on the appointment day and say "Sorry, we couldn't reach you and our guy left the area. Would you like to re-schedule next week?" I had already been kept waiting for 4 days for my backyard concrete project and nobody called me the appointment according to my Iphone! Then, I asked them to give me at least a rough estimation. He said he can't do that. Then why have you been holding me for 4 days? read more

Make sure to get at least 3 different estimates. Tried to charge double the price and be warned, they will try to pressure you into signing the contract. read more

Needed termite inspection and assistance. Eric Harley from Novel Remodeling came out promptly. A very helpful, friendly parson. He was very thorough in assessing the problem and made some useful comments and ideas. I would recommend him for a heavy duty job. Mine will probably be handled by myself and a friend since it appears to be a small area of concern. I can't say enough that Eric was friendly, knowledgeable, and helpful. If I were to do some heavy duty work, I'd be most happy to engage Eric and his company, Novel Remodeling, to handle the job. read more

R.M Lenon Norwalk Ca My home was infested with termites and they got to the foundation of the home a few other companys came out to give me an estimate and it was over 80,000 in both case's i thought i was going to have to sale my home. I had lost hope as the 3rd company arrive it was Jon with Novel he was very nice and assured that n matter hiw bad it looks they would help with payment options that i could afford that was in 2009. In 2013 the Jon did my kitchen remodel and as long as there ariund i be customer. Reliable and great craftsmanship and really do care about what the customer wants love them! read more

John, our estimator for a HVAC QUOTE, was very good. What impressed us most, was his professionalism he was the third of 3 quotes that we received and while he was not the least expensive, he was the most thorough. He asked questions and checked things that the other 2 estimators, did not. He made recommendations that will save us money over the long term. When his crew arrived, they were great. The job was done in a timely manner and they cleaned up the work areas. I will definitely use them again for other projects and highly recommend them for all your remodeling needs.. Very impressive. We are now looking into getting our windows replaced with Novel read more

First of all this company has been to my house several times with people claiming to be project managers hmmm!!! So ask yourself what customer house have we been over more than 5 times to resolve this issue. You will be hearing from me again and I bet it will be the same BS!! This company has tests my patience to long now.. All I want is my counter top FIX!! As far as warranty that was not in a conversation when I hired this company and plus it's your mess up not mind so why would I pay for something that is a labor mess up ... read more

This is a very overdue review. We got our roof, kitchen and master bedroom & bathroom done in early January in 2014. We were referred to Novel Remodeling through one of acquaintances. When we looked it up on yelp at that time, there were few reviews but they had were all 5 stars. As some people seemed to be happy with the result, we decided to try out. These were some of examples of our experiences. When we met with them to discuss and to sign the contract, they estimated that all of the work will be done by end of February. They started with roof, which they finish in 3 days but they did not pass the inspection twice. Our payment was scheduled as job progressed, and for us, the job was not done if the inspection did not pass, but they asked for the roof payment which we had to tell them several times that we will pay when they pass the inspection. These payment issue went on throughout the process. We were living in the house while the project was going on. Therefore, we were originally going to do the bathroom and kitchen one by one, but in order to shorten the duration, we asked them to work on them at the same time. Demolition went okay. They found this plumbing issue at our bathroom. We understood that it was an unpredictable issue that they only found out after demolition. We appreciated the fact that they wanted to weigh every solutions in order to minimize the damage and cost. However, one day, they specifically told us that they couldn't drill through one of the beams as it might weaken our house structure as a city inspector said during his inspection. 2-3 weeks went by without them doing any work in both kitchen and the bathroom since they had to "find the best solutions" and when we came home one day, they drilled the holes through the beam. We immediately called our contact, and he had no idea the hole was even drilled and he had to contact his crew to let us know what was going on. We do not expect the main guy to be on our site every day, but we believe that it was his responsibilities to know what his crew did on each site every day. He continuously not knowing what happened on the job throughout the whole process. Also, after they had an electrician came out, our house lights started flickering. We asked them to do something about it as we were worried about the electricity problems which can be dangerous. We even specially mentioned that we want the lights fixed as a priority, but it also took them another 2-3 weeks doing nothing. Similar things kept going on. The most frustrating thing to work with Novel Remodeling was communication. Every time we came home from work and had questions on things that we saw, he never gave the correct answer. We did not expect the guy to know answers to every questions that we ask even though they were basic questions that he should know. However, we would rather want him to say "I will look into it and get back to you" than saying something that is not correct and have his crew tell us something different. Every time we had any questions or requests, he always said "no problem, I will take care of it" but nothing got done. At some point, we were not sure if he is even listening to any of our conversation. Also, they did not communicate with us on whether his crew would be in on weekends or not, so one day, his crew just came inside of our house while we were sleeping upstairs. At the end, the whole job were finished in mid May which is already 3 months behind of the estimated schedule. We were happy with the fact that the job was finally done but it was really frustrating process. While the job was going on, we were too frustrated, and if we could give zero star, we probably did that. However, once the job was done, we requested to talk to his supervisor to share our experience for them to improve for future customers. The supervisor met with us and we had good and long conversation. He understood our frustration and he also apologized that there were some things that they could have gone better. At the end, we were compensated with some discount. We do appreciate him coming out and spend time with us to really listen to us and make an effort to make up. I am not sure if we would have a better experience if we had someone else to oversee the project as some people we met during the job seemed to know what they were doing. It has been over a year since the project was done and we had some minor issues. Since they guaranteed 10 year labor warranty, we contacted them. I have to say that it takes some time for them to come out. However, they did show up and took care of the issues. Even though it was frustrating during the project, but we give them 2 stars with the manager's efforts to make things right and the after project service to fix some of the minor issues with our house. read more

Getting ready to remodel our backyard and looking for estimates. I don't know what century this company thinks we are in, but they would not meet with me without my husband present. What?!? Whoever called me, I found you incredibly disrespectful. As a woman, I am capable of making decisions with and without husband. My husband is busy on the weekends with his job so he can't meet then and because he trusts me, I've been able to handle all of our big indoor remodel projects. In the last year, dealing with different contractors, electricians, plumbers, etc, I have NEVER been second-guessed because my husband was not there. Welcome to 2016. read more

Called to get a quote to get our windows fixed as well as a couple of other minor repairs including installing a light fixture in the house. Was given a time when they would come and give us a quote. Was rescheduled with a 24 hour notice. We called and rescheduled again for Monday morning. Come Monday morning, again no show, no call this time. We had taken time off work to wait for them so this was extremely disappointing. We were offered another visit the next day in the morning which would have warranted another day off work, but we declined. We've now joined Angie's list to try to find someone else. read more

promises, promises, promises. had our lawn removed and gravel zen garden installed. project manager sean disappeared. i had to find the gravel that he promised he would locate. the work crew had no idea what they were to do until i explained the project. rebate for water never materialized. every time i called novel i got a different story. be smart. stay away. read more

They showed up, did measurement, and promised to give a quote at the end of the day. It has been five days and no quote.

It is like a dream to wake up each morning to what looks like a new home. We have received many compliments from neighbors and friends. The Project Manager took the lead from day one and assured the job was done in excellence and met customer expectations. His main focus was assuring we were satisfied with the work being done. My husband and I rate Novel Remodeling with 5 stars *****. Their work crew worked tediously and were precise in completing their work tasks. Our experience with all the workers was very positive. What an excellent work team your company has indeed. We would highly recommend your company based on our experience. read more

When I visited the website, the "About Novel Remodeling" section made reference to the idea of how " quality cannot be compromised" and "adding value work." Well, it definitely didn't apply to how my property was left after I dished out over $28k. Much to my demise, when I saw the artificial turf being installed, I noticed a huge gap between the level it was placed and the level of the pavers. I should have put a halt on the work and DEMANDED that it be done correctly. I iterated that it should have been at the height of the pavers, but John Partiel and his partner insisted that this was fine and how it was supposed to be. Well, it's not fine. My front yard looks pathetic. The gap is atrocious and the pavers began shifting not too long after the work was completed. In addition, no protective covering was placed in between the ground and the wood chips, which caused a ton of a weed growth. In late September of 2016, just shy of two years after the project's completion, I contacted Novel with my concerns over the loosening pavers on my walkway and driveway. My driveway was no longer level. They sent someone out to fix the pavers and it was obvious that they were instructed to patch up certain areas with complete disregard for the other areas where it would soon happen again. Not to mention that they didn't even work on the driveway. When I asked the gentleman when he was going to take care of the driveway, he said that he was only instructed to the walkway. I was in disbelief. My driveway was the main concern! Another person also came to take pictures of the driveway (name not captured) prior to the walkway work. It was looking as if the work to be done was only going to be "patch work" again. It's now February of 2017 and I find myself with the same issues as before (the pavers sinking and causing uneven pavement) and I've reached out to Novel for a second time. It appears that they will just continue to send out people for small repairs, instead of doing quality work to begin with. It seems that every few months I'll need to call someone out for the same repairs. Very amateur work, indeed. read more

I live in a 70 year old house that was just waiting for someone to open Pandora's box. When I realized that I had a termite problem I interviewed 3 companies (including my own pest maintenance). I was highly impressed when Sean came and called in his termite team - they were extremely thorough - from inside, under, the attic, garage and patio beams - everything was looked at, and my home was half eaten away. While under the house, it was discovered that my foundation had slipped by 3 inches and that a leak had caused a mold problem. My house was quickly bolted down, and a specialized team came in and after testing, my bathroom was quickly demolished and the problem taken care of immediately - within the same day - and I ended up with a new bathroom. Next - hot water heater - when they kindly went to replace my old hot water heater on a new box (the old one eaten away) - it was discovered by all that the water heater was burned out on the bottom and the gas line behind it was dripping gas, with areas of smoldered joints as well - a big shock as we were in immediate danger of blowing up the neighborhood. By now I was in shell shock, but Sean who was there and his team were caring and after some discussion we agreed to go ahead and put in a tank less water heater which required digging out with a pick an 18 inch by about 20 foot long ditch to replace the gas line from the house to the garage. Back to the patio, Sean called in an engineer to see how the beams could be replaced at the least cost to me, but it was decided that it just needed to come down - it was becoming dangerous and the main beams were eaten up. Sean offered a new option - a new aluminum patio cover complete with fan and lights. It took a long time to get the permits from our County, but Novell did all of the leg work to get the engineering specs, etc to them -it was a lot of hard work on their part, and it is really lovely now that it is up. From a cosmetic point, we sanded and clear coated my old original wood floors, painted the entire inside of the house, put up crown molding, new doors, new matching fans and added recessed lighting to all rooms. Sean even added in an attic fan with a dormer which is wonderful, and fixed some air vent ducts that needed attention - all above the call of duty. I can truly say that my team, headed by Sean was remarkable in being thorough and great clean up follow through. Each individual who came to work on my house was polite, helpful and professional. Sean or Jack were personally on top of everything and not a day went by with out a drop by to check the job or phone call/text message. They were so kind and helpful, always trying to do the best for me whether it be work or looking for financing - in many ways it was like having friends working not for me but with me - I cannot recommend them highly enough. read more

I am glad I decided to bring my business to Novel Remodeling, Inc. -- a company that employs very hard-working, professional and honest individuals. I love my hardwood floors!! The guys did an amazing job. I do have other remodeling projects I want to get done around the house and when I'm ready to get started, my first and only call will be to Sean Partiel. I trust him, and I know he and his team will do everything they can to not only get the job done right; but to make sure I am 100% satisfied. I highly recommend them without hesitation. I recently bought my first home and while in escrow; I decided I wanted to take out the carpet and existing tile floors and replace them with hardwood. I did my research and had quotes from a handful of places. One of the places I visited online was Thumbtack and that's how I was introduced to Novel Remodeling. Shortly after I put my project up for bids, I was contacted via email by Harry Griffen. I called the office to schedule an appointment, and spoke with Harry's brother, who answered the phone. He was very friendly, attentive, listened to my needs and the uncertainty of my closing date/time but throughout the call I felt that not only my business was important to them but it felt like I was talking to a friend. The appointment was schedule for that evening. Sean Partiel is the Project Manager that came out to my place for the initial visit and from the moment he walked in, I knew it was going to be a whole different experience. Up to that point, I had been dealing with vendors that would always start by asking me, "will the decision maker be joining us?" or a variation of the same. One of the vendors that got there after Sean arrived; completely ignored me and just addressed Sean directly!! Sean, without me having to say a word, saw my frustration and managed the whole situation brilliantly. Needless to say, he immediately put me at ease and really made me feel comfortable. Once we really discussed the project and, most importantly, my timeline, he drafted out a contract outlining all of the deliverables of the project, timeline and cost. His quote was competitive and without any hesitation I signed the contract right there and then to start on the project immediately the next day. I do have to admit I had my panic moment the night I signed the contract... I sent an email to Harry Griffen through the Thumbtack website around 3AM as I figured it wasn't appropriate to text or call Sean on his cell at the time - Harry responded first thing that morning and Sean was at my home to personally address my concerns later that morning as well. His crew started the project as planned. My project wasn't without its surprises but the guys that were working at my home constantly went over and beyond the call of duty. I never felt uncomfortable or concerned with the crew and Sean always kept me informed of what was going on with my project. When the Harwood floors were 99% complete and I finally moved in to my home; the very next morning I found out there was a leak in one of the upstairs bathrooms as it started raining in my living room, right on top of my brand new floors! This was over the 4th of July weekend. In a panic, my first call was to Sean even though the leak had nothing to do with the work that his crew had done but at that moment I couldn't think of anyone else to call for help. He wasn't in the area, but he called one of his colleagues, John, who showed up at my place within the hour. He addressed the immediate concern and in the process found out that the leak was an existing issue with the house and that black mold was now growing in my living room ceiling. John probably saw me at my worse as I was pretty overwhelmed when he got to my place and when I heard about the mold issue -- well, that just put me over the edge. John was very professional, polite and very sympathetic to my situation. He assured me that he was going to take care of everything and went on to explain what needed to happen step by step. He drafted the addendum to my original contract and listed the cost breakdown for this new project. He had the remediation team at my home within a couple of hours. He also kept Sean in the loop as to what was going on in my home. Sean checked in with me regularly and kept me up to date on the project and always informed me if anyone new was going to be in my home. Angel was leading the remediation crew that came to my home on the 4th of July. He was there at the beginning of the work and then came back that evening to inspect the job after his guys were done. I have nothing but great things to say about Angel and his crew. Honest, professional, very client-focused and also going over and beyond to make sure my needs were being met. read more

We had a new laminate floor installed and tile installed on our lower level. Sam and Daniel did a great job of checking in with us to make sure everything was going smoothly. The install team was prompt, hardworking, detail oriented and professional. The final job turned out better than we had hoped. We have already signed on for the next job to paint, remove the popcorn ceiling and SS recessed lights. read more

I hired Novel Remodeling to do my roof . I meet with Kobbi and Manny project supervisors . We discussed everything that needed to be replace full demo of the roof ,replace all damaged wood. Replace damage facial boards as need it. Replace termite eaten wood paint and do gutters . I even paid $3000,00 for a orange spray treatment for termites. They promise me to paint all ivys and facial boards I would pick the color. They up sold me on underlayment Shark skin and s 40 years warranty. I was so happy that a company could offer me s full package to do the job. Too my surprise the whole job was a complete mess from the start . It took them a month to do the job . I didn't get the color roof I picked . They butchered my ivys and face boards . They painted everything the wrong color. I was threatened by Kobbi the project manager so scary I was afraid for my family. I called the owner he did nothing about It. They had come back multiple times to correct the issues. I have 196 pictures of my experience. To top my experience they started sending me e-mails threatening to put a lien on my house for default of payment when they hadn't completed the projects. read more

I have gave this company plenty of time to fix a problem and their procrastinating ..They did do a good job at that time and we did have some bumps on the project. I should have known better I'm receiving bad Bad customer service after I've payed them thousands of dollars BEWARE!!! read more

I had Novel remodeling come and re do my roof and to do my solar system. I have was pleased from the beginning to the end. Their team was extremely professional and they did a clean job. They have answered all of my questions and concerns i have had. i would definitely recommend them. read more

Beware of these guys and the fake reviews. They will milk you dry and try to collect on work not performed.

our house is kinda old and not in the best state. people are saying that there's an earthquake coming up and what not. so we said that we have to do some foundation enforcement before it comes.we found novel online and they have some nice reviews so we said we'll give them a ring. long story short, they came in to give us a quote in 2 days time. they're weren't the only ones but they seem to be the most reliable ones with a license and all. long story short, I'm really happy from their work and I feel secure before the coming earthquake read more

remove my phone number from all call lists. i will never buy anything from any of your companies. your salesmen are liars. stop all tele-marketing calls. this number has been on the do-not-call registry for years. if you ever again call me, i will set up a phony appointment and then waste everybody's time when i cancel it. do you agree it makes good business sense to delete me from all calling lists? i regret the necessity of doing this. read more