If you have to use this CVS. It's not bad. I came in to pick up prescription almost an hour ago. He…read moresaid it would take 15-20 minutes, it's been that x2 at least. While in prescription purgatory I literally hear an employee tell an older (80s) man who asked if they carried shoelaces, "no dude we don't". Didn't realize dude was an acceptable way to address a customer. I came in to get the prescription- he said 15 minutes, it's been well over an hour. I get that you're busy, but I'm COVERED in hives and really need that medication. The reason it wasn't ready "computer glitch" ... just own it!

If every CVS pharmacy would operate like the Newington location, they would be highly regarded…read more This is the few CVS store and pharmacy that I have ever been in that the staff was courteous, friendly, competent and efficient. You never wait for hours or even days like some CVS's for a prescription. CVS needs to use this as a model store and train all their employees here! Orders filled on time and they really work to get you the best value. Informative team will always go the extra mile to help you.

I am writing to review a frustrating experience at the Newington location. My goal is to ensure…read morethat other customers don't face the same lack of professionalism and conflicting information that I encountered today. This morning, I proactively called the store to confirm if I could bring my children in for passport photos. Wanting to be mindful of the staff's workload, I asked what time would be most convenient. The employee I spoke with confirmed that the passport photo department was open until 9:00 PM and agreed that arriving between 6:00 PM and 7:00 PM was perfectly fine. When I arrived with my children during that agreed-upon window, the experience was significantly different: *Wait Time: We were made to wait for several minutes before being acknowledged. *Refusal of Service: When the employee in charge of photos finally approached, she abruptly stated, "I don't do passport photos." with no other context. I had to probe to find out why and she just stated that she doesn't not do passports past 6pm. *Contradictory Policy: When I explained my morning phone call she was incredibly rude - accusing me of lying and online says passport photo is open until 9pm. As a customer, I did my due diligence by calling ahead to avoid any inconvenience. Being turned away - especially after being told "See you then" by your staff - is unacceptable, as was the dismissive attitude I received upon arrival.

We have been periodic customers of this Walgreens for sometime. This year, we've had some negative…read moreexperiences. In recent months, they have not been able to fill time sensitive family prescriptions more than once. They haven't told us what other area Walgreens can timely fill the prescriptions. Once, that led me to call three different Walgreens and none of them had the medication. I then called a nearby CVS, and they had the medication. It's not a great customer experience to call a bunch of Walgreens. This seems like a solvable computer system issue. My wife recently requested that other time sensitive prescriptions be sent to this Walgreens. The provider said that they would immediately send the prescription. When I reached the front of the Walgreens line about 25 minutes after we left the provider, I was told that they hadn't received the prescriptions. I was prepared for this answer, because I've heard this particular Walgreens say this on multiple prior occasions. I normally don't press, but I explained the time sensitivity on this occasion and the fact that the provider indicated they were sending the prescription immediately. Walgreens said they couldn't do anything because they didn't have the prescription. Since they were clearly not going to call the provider, I called the provider from the pharmacy area. The provider confirmed, as I believed, that they had submitted the prescriptions through the system and suggested the pharmacy was making a mistake on their end. The person who originally helped me said she could still not find the prescription. I stated they needed to do something more under the circumstances. A second person then started communicating with me. She said they couldn't fill a prescription that they didn't have, and she told me to "Have a nice day", but she did so in a tone to make clear that she meant something else. At this point, I had decided that we would move the prescriptions to the CVS I had previously used. But our provider's office asked for an opportunity to talk with the Walgreen's pharmacist since their system showed that Walgreens should have the prescriptions. The provider called back in a few minutes. She was able to talk to a different pharmacist at that Walgreens, who confirmed that the prescriptions were in the system and the person who helped me hadn't looked in the right place. I certainly understand mistakes like that can happen. What I don't understand, is why employees would choose to disbelieve a customer who is telling them that such a mistake is being made and then rudely and vocally decide to do nothing about it. When I returned to Walgreens, a pharmacist I hadn't spoken to was apologetic and helpful. The original employee I spoke with also apologized. I didn't see the employee who told me to "HAVE A NICE DAY!" That was probably for the best. Two Stars based upon these recent experiences.

this review is for the CVS at 344 North Main St, West Hartford, CT…read more ALWAYS " too busy" or " VERY understaffed". Never answer their phone. Always in a horrible mood . Curt, surly and condescending. Very poor people skills.

Your (all of CVS) automated system FUCKING SUCKS! Do bette. There is no need to know my birthday to…read morespeak with someone. They've screwed up the pickup location multiple times

Walked in to this CVS to get some cold meds. Huge parking lot. Overall a nice organized store. Has…read moreall the services including pharmacy, photo printing, passport photos and self checkout kiosks. Saw lots of deals on many items. But one eye sore was a pipe sticking out of the ceiling to collect leaking rain water from the roof.

Wendy was great taking care of our order! Clean store, venders do need to do better when checking…read moretheir products.

Sana, the Pharmacy Tech, went above and beyond following through for a prescription. My dog has…read moreepilepsy, and it was very difficult to get a refill from The specialist - she persevered. This pharmacy is always VERY busy. Staff are professional and patient. Could use more staff esp during vaccines.

By Faith and her spouse:…read more As a young child, Larry's family used a neighborhood pharmacy that was owned by a family friend. He and his staff knew every regular customer by name and service was always great and personal. Fast forward about 70 years and both of us have used numerous pharmacies over the years. The people and the service at this Stop 'n' Shop are as close as we've come to that old neighborhood pharmacy experience. Everyone at this pharmacy is always personable, pleasant and very helpful.

Everyone at this pharmacy has always been so pleasant. When I needed not only a vacation override…read morefor a prescription, but also a different generic (because my insurance suddenly stopped covering my reoccurring prescription - ugh!) they were nothing short of attentive, cordial, and helpful. My grandmother visited this pharmacy for decades and when she passed this last Spring, the pharmacist expressed his genuine condolences to my family. You don't often get to experience this level of service and support.

First, and last time here. There are no self check outs and the check out line was almost to the…read moreback of the store. One poor cashier was going back and forth between the two registers on a Saturday afternoon. Sign of poor management.

If I could give a Zero rating I would. Been using CVS because of the location for 4 years…read more Absolutely the most miserable staff ever encountered anywhere. Slow service love to let you stand without acknowledging your existence. Act like they are doing you a favor. I'm done trying another 5 star rated one on Berlin Turnpike, not a Chain!

There is no way to get a human on the phone. The best you can do is leave a message for call back.read more

Just look at these reviews and ratings. They are sorry saps who can't get their job done. Its been…read moreFIVE days without my blood pressure medication because they don't listen to what needs to be done and follow thru. FIVE days! They don't even comprehend the importance of high blood pressure. Where's management? Not there when I call. They are failures. I'm thinking big fat LAW SUIT.

Went for a flu shot. Made the appointment online and the check in was easy. Pharmacist did a…read moregreat job and had a friendly demeanor. The only reason I didn't give 5 star is because the area where you get the shots needs a refurbish - the carpet is bad the walls are dirty, etc.

Thank you so much to the outstanding pharmacist who was able to help with an RX pick up. My father…read morewas discharged from the hospital and needed a specific medication. The hospital is a hour from our hometown. The pharmacy would be closed by the time we would get home. I called the Silas Dean pharmacy. They found the prescription in the database and filled it within minutes. Amazing and stress free. I appreciate this so much. Sincere thanks to that team!

Use the pharmacy with caution and as a last resort. They have put me in withdrawal multiple times!…read morehave a notice that my refill was delayed "no action needed" AGAIN. So unless I take action it will not be ready after the half-hour+ wait. I'm currently on the phone waiting to be told they have "no clue" what happened that made it not get filled. This place is straight up dangerous, and if you have another option please take it. They are understaffed and poorly managed. I'm using the now 15 minutes I've been on hold to write this and there have been "more than 3 caller ahead" the whole time. I could have completed a college class in the amount of my time they have spent.

Visited twice for my COVID vaccines. This place is highly unorganized. No clear signage directing…read moreyou to the separate vaccine check-in area. The one person manning the vaccine area is also running back and forth to the prescription section. I'd brought in my paperwork but was asked to fill it out again for some reason. Waited almost 30 minutes past my appointment time. They misspelled my name on my CDC card and then put the wrong date on my vaccine record. After vaccination, the pharmacist doesn't seem to care if you wait the 15 minutes or not.