I am disgusted with how I was treated at this pharmacy.
I was acknowledged by a round male with a clip on tie. Upon giving him my name for a pickup, it was obvious the effort to check the knee high bin was too great. Minutes later he returns, sliding me a number on a piece of paper like some bizarre negotiation, "That's what this is going to cost you". the number was about 10 times higher than the generic, so I inquired about that, seeing as how I received a call from that very pharmacy telling me my generic prescription was partially filled and will be ready the next day. "we don't get that" he replied. "you don't get that now, or wont be getting that again?" I asked. His response obviously annoyed "we don't get that". Even though the person who called told me they did, and the pharmacist I spoke with previously told me they could get it with a days notice. I inquired about the partial fill the other pharmacist offered. Clip on said, "its going to take at least 10 minutes" . Sure, Ill wait. You better believe i stared at him the entire time.
Upon his return with my partial fill, I asked him what I can do differently to better prepare before arrival to pick up my prescription. "nothing" he stated, "there is nothing you can do", "People chase this (eyeing me with a disgusted look)" He was implying that I was somehow abusing my prescription and he was on to me. "you can call and we'll have it and some other person chasing this will take it before you can get it".
I let him know it was a pleasure speaking with him, he didn't feel the same.
Previously I've struggled with this Pharmacy filling prescriptions where they've blamed my carrier (who had the error log and it was in fact on Nutmeg's side) and provided me false information "your insurance will not cover generic, only name brand" all due to high staff turn over and improper supervision and training.
It's unfortunate, as in my household there are (sadly) 3 people requiring medications both regularly and ad-hoc. We would much rather support a smaller business than throw money at CVS but with this treatment, why would I return? Hell, I can fill this at Costco , munch on a $1.50 hotdog and pick up a new flatscreen.
Do better Nutmeg, your clientele is aging out and you should be kind and unassuming to all your customers.
To Clip-on, I hope you cry into the day old lo-mien you eat for dinner. Other people aren't the reason you are lonely. read more