This pharmacy is the WORST! Today they said my antibiotic was out of stock but it would be in soon…read more Called, will be in soon. Called, out of stock. I went to the store. Girl found it and others never processed. I asked the pharmacist if she thought it was right to wait 8 hours to start an antibiotic! No answer or eye contact. I told her I would be telling my doctor the antibiotic was delayed 8 hours! Shameful, but par for the course!

There's always a long wait at the pharmacy. They often open the pharmacy late after their lunch…read morebreak. Store not particularly clean. Service is variable, with some helpful & friendly and some not. And today I was refused a refund on a prescription that contains an ingredient I'm severely allergic to. I returned it to the store completely unopened within hours of picking it up as soon ad I noticed the ingredient list. I have an Epipen prescription from this pharmacy for this allergy. Yet now I'm on the hook for something that would actively harm me if I used it. A pharmacy us supposed to help your health not harm it. CVS totally fails at its job.

This is a great pharmacy, AND the only place to buy souvenirs from Shelter Harbour. I loved coming…read morein here when my grandparents lived over on Wagener. The service from a family owned pharmacy can't be beat, and the prices are great!

Wonderful little gem! Great service and it had everything I needed! Location was easy to find!read more

Came in for a couple seasonal shots. Appointment made online was quick and easy. Checked in and…read morewaited. Got the shots and receipt. One complaint I had, if you can call it that was I would get email reminders every day about the appointment. Which was a little annoying.

One of your employee, as I remember her name is Rebecca is so unprofessional and rude to her…read morecustomers. She is the type of person who should not be in front of the customers!

Being a pharmacist and knowledgeable of the importance of individual human contact/customer…read moreservice, I had a similar experience in just calling in a simple refill. I was IMEDIATELY given a BOT to handle my human need. I also had to call back repeatedly, after not getting a human response, finally GIVING UP! Obviously, CVS Corporate has chosen to attract new business by streamlining its path to profit!(How terribly shortsighted!!!) Having a few more unpleasant experiences like I had a few days ago, will send me to a local independent, taking my Rx's and other business with me RBB, RPh

HORRIBLE TELEPHONE REFILL communication!!! 3 attempts…read moretalking to an AI BOT who cannot understand much of anything!!!! Hung up on once, kept repeating the wrong birthday date! Unable to complete order! Enough faI lure to change pharmacy SHAME ON CVS for such a poor JOB!!!!!!! Q

The Pharmaceutical Care Team @ This Poquonnock Bridge location are AllStars‼ I got quite sick while…read moreout of town (Chattanooga) went to the Urgent care there, received an inappropriate prescription. Six days later upon arrival home, here, I received an urgent call telling me to STOP that medication and go to the CVS back there in Chattanooga a pick up the called In new medication. By then I was super sick. Calling the CVS near Big Y and leaving a message-I fell too ill to keep chasing down my necessary medication. After a long nap and feeling tiny bits better- I checked my phone for messages-and my prescription was actually READY for pick up at my location‼. The Pharmacy personnel were very kind and informative. They even helped me negotiate using my iPhone to access the APP and find my health records, discounts and store sales. Speaking to their outstanding customer service. Thanks to their going out of their way, I am happy to report that I'm feeling so much better already-and very grateful for the tech SAAVY folks who negotiated on line and VIA numerous time consuming telephone calls on my behalf. Many Thanks, to MY new Pharmacy....CVS on Poquonnock Road‼

My normal pharmacy didn't have my prescription available for 24 hours, so I called this pharmacy…read moreand the pharmacist was helpful and had the prescription I needed. I had my prescription within an hour. Glad I made the call. They have a seating area as well, so you can relax while you wait for your prescription to get ready.

Incompetent. Have had repeated problems filling prescriptions at this location. Was told to drive…read moreto another state to pickup vital script, but they failed to transfer the script.

This is a review of the MinuteClinic inside the pharmacy. The MinuteClinic describes itself on…read moretheir website as a walk-in clinic so I showed up a little after 10 a.m. on Friday. The area of the store is well marked, easy to find and nicely designed. Unfortunately, nice design can't make up for the impersonal tech and rude personnel. You check in on a kiosk, and the kiosk only allows you to make an appointment for later in the day, not check-in as "waiting for an appointment/walk-in." There was only one person waiting for an appointment in the waiting area, but the first appointment the kiosk offered me was for 5:40 p.m., 7.5 hours later. Seven-plus hours is not a reasonable walk-in clinic wait time, so I figured there might be a problem with the kiosk, or maybe I had selected a wrong setting. I had to go over to the pharmacy counter to ask how to speak with someone from the MinuteClinic to confirm the wait time/get help with the kiosk. The tech told me there's no one to speak with there except the providers who do your exams. I figured with someone else waiting I might see one of the providers soon, so I sat down and waited patiently for a staff member to come out so I could ask about the wait time. When a 30-something blonde in a white lab coat (she didn't identify herself and didn't appear to be wearing any sort of badge/nametag) came out within a few minutes to call the only other person in the waiting area in for his appointment, she was rude to me about not having checked in before sitting down in the waiting area, even when I explained that I just wanted to know about the wait time, and if the seven-hour timeframe between now and the appointment time offered was accurate. Instead of offering to help me with the kiosk to confirm that I was doing it right, she was sarcastic and mocked me for having thought I could go to the walk-in clinic without an appointment and be seen within a couple of hours -- even though that's exactly the business model of walk-ins, which is (again) how Minuteclinic advertises itself. I was very embarrassed and ended up leaving. This could have been avoided with honest advertising and actual human staff rather than automated systems. If the Minuteclinic cannot accommodate walk-in patients and only takes patients by appointment, they should say so on their website or post it somewhere in the store. If there had been someone at the store's MinuteClinic area to help customers, they could have confirmed wait times, helped me with the kiosk or suggested a time when walk-ins are actually seen within a reasonable timeframe (Anything under two hours, really). I'm sure CVS is saving money through automation and barebones staffing, but there's no substitute for a knowledgeable person, especially in customer service and healthcare.

personal- private- efficient. the pharmacies and staff are amazing. always helpful, knowledgeable…read moreand genuinely concerned. i would go to no other pharmacy

Halloween candy is here ! If you have a 20-30-40% off coupon, it might be a good deal to get some…read moreitems like expensive Halloween candy at CVS. Being a 24-hour CVS, it's easy for anyone to come and get their items whenever is convenient for them. I found the staff overall friendly. I used the self checkout, which was also very efficient and quick.

Pharmacy is rude and all products in store are over priced as with every cvs. Lame call to talk to…read morepharmacy and let them know you have questions about a couple things just to be hung up on before the first thing is even figured out. Happened multiple times and I know I'm not the only one. Also rude at three drive thru and drive thru takes forever. Hope you're not in any kind of a hurry.