This pharmacy is the WORST! Today they said my antibiotic was out of stock but it would be in soon. Called, will be in soon. Called, out of stock. I went to the store. Girl found it and others never processed. I asked the pharmacist if she thought it was right to wait 8 hours to start an antibiotic! No answer or eye contact. I told her I would be telling my doctor the antibiotic was delayed 8 hours! Shameful, but par for the course! read more

There's always a long wait at the pharmacy. They often open the pharmacy late after their lunch break. Store not particularly clean. Service is variable, with some helpful & friendly and some not. And today I was refused a refund on a prescription that contains an ingredient I'm severely allergic to. I returned it to the store completely unopened within hours of picking it up as soon ad I noticed the ingredient list. I have an Epipen prescription from this pharmacy for this allergy. Yet now I'm on the hook for something that would actively harm me if I used it. A pharmacy us supposed to help your health not harm it. CVS totally fails at its job. read more

This used to be a well run pharmacy & sm touristy CVS. It now is a sh#t show. Trying to pick up drugs after a week needed,vyou arrive only to find CVS computers all down & no charge cards can be used!!! Who keeps $10 bucks in wallet anymore? The pkg lot even off season is packed by 5:00 p.m. Weve decided, no more. Ill stay at CVS but move scrips to bigger more predictable Groton location on Poquonnack Rd. Theres a big USPS office too conveniently so if you need to mail bills, you dont need to cross fingers for Mystic street pkg and try to dodge motorists. read more

I don't usually have good experiences at CVS but this was surprisingly successful. Pretty friendly/professional cashiers. We came in for several CVS needs: 1) organic whole milk (Horizon, $5) 2) gum (2 packs/$1.50... I remember when gum was a quarter) 3) allergy meds (store brand, ~$19) This location had everything we needed, which I appreciated! This location also had computers to upload and print photographs from your mobile device if you're looking to take home some hard copy memories. read more

This CVS Pharmacy location has, by far, some of the friendliest technicians around this area including Groton. For those people that are complaining about bathrooms, it is not this specific store's fault that they do not have a public bathroom that anyone else can use. As they are short staffed because CVS corporate wants to cut down their hours just so the higher ups that don't actually work inside a CVS store (but just "manage" them) can get their incentives when they are well within their budget, they do not have the time and employee to bring you back into the employees only area where all their inventory are located. They sometimes do not even have a bathroom to use themselves sometimes because I have seen a portable potty a few times and have inquired about it and they said that the one bathroom that they all share is not working again. For those who are complaining about long lines, have you ever thought that the technicians would really want to help you out as soon as they can but they just cant because they have the other million things that they would need to do like actually type your prescriptions, fill your prescriptions, fight with your insurance just so they would cover your prescriptions, pick up the phone so that they could answer your questions, get the person in the drive through and a bunch of other stuff that they have to do while working inside the pharmacy. These people do all these work for minimum wage because CVS corporate (not the store/pharmacy managers themselves just to clarify for those people who do not know how things actually work) does not want to pay them what they actually deserve. For those who complained/complains about their computers being down, or their registers not working, have you even stopped to think that these technicians/pharmacists would rather have their equipment working properly, or faster than they do, or even at least working at all? It does not help them in any way, shape, or form in those aren't working properly. They would just have to work twice as hard, even though they're already working a job that 3 people are supposed to do. And what do these underpaid, understaffed, overworked pharmacy staff get? Complaints about how the lines are long, the bathrooms are not as accessible, rude and unkind words from the people that they are trying to help. Do you think that they want the medications to be on backorder? They would rather have all your prescriptions filled if they can because it's one less thing that they would be yelled at for. They try to order all your medications every single day but they can only give to you what they can get from their warehouse and distributor because just in case you forgot or do not know, the technicians, nor the Pharmacist inside that store, DO NOT personally make your Adderalls, or your Vyvanse, or your Ozempic or Mounjaro, or any other med that is on backorder, at the back of their pharmacy. So please, instead of leaving these unkind and harsh reviews or comments about stuff that these hardworking people cannot control, give them words of kindness and appreciation. read more

I found a better place about a decade ago but sadly my insurance changed and had to come back. My complaint (which is one of the reason I left besides the fact the quantity was less than was written on the bottle) is that they lie. Sometimes there is a back order on important prescriptions and they have little to no regard to understand their obligation to notify the client and make arrangements as other local pharmacies do have the medication in stock. My recent experience was the lying. They told me that yes the prescription is in and being processed. The next day I go for pick up and heard there was never a delivery and try again tomorrow. I don't trust liars. read more

This CVS is by far the BEST!!! EXCEPTIONAL customer service !!! Always very clean!!! I understand many are leaving negative comments do to the bathroom. This seems to be a personal matter and should not reflect in the rating of this CVS. This CVS does have bathroom issues do to the numerous people who ask to use it. It's not a public restroom it's behind a door with a code etc. when the bathroom is non working the CVS employees suffer while they call maintenance. Maybe use the restroom before running errands. Or there's a gas station not far in emergency. read more

I burned my leg pretty bad and couldn't find what I needed. The 2 girls who were working were very nice and helpful (around 10pm, girl with short blue hair and the other had long darker hair). They got me a chair to sit while they found everything I needed. Was a very good experience and much appreciated :) only putting 4 out of 5 stars because the pharmacy line is always crazy long and takes forever. Not anyone's fault nesscarily just a bummer. Thanks! read more

After purchasing some items from this store my wife decided she needed the restroom. She was unsure if she could make it back to our hotel "in time" and asked to use the store's. She was told no. Thank you for making us rush back to hotel so she wouldn't have to be embarrassed. read more

When I asked if we could use their bathroom they said they would get someone to take me back but then all of a sudden "it's out of order," thanks for the great customer service. read more

If I could give ZERO stars I would. I have never in my life heard of a CVS not allowing a patron to use the restroom! Shame on you horrible people! We bought something. Every other place in this country would allow bathroom use with purchase. There was a group of women outside the bathroom having a similar issue. UNACCEPTABLE. read more

The manager asked me if I needed help. I was about to tell her "no, thank you" but she just ignored me and walked away! I would have given this store a higher rating because of the friendly cashiers. I guess it takes one person to ruin your experience! read more

Great experience! Everyone was kind and friendly, yes no public restroom but one employee kindly informed me that it was because they had an older store and only had the one in the back warehouse where they would have to wait everytime a customer needed to use it, not ideal but understandable. read more

The entire staff at CVS is welcoming and helpful. If you look even slightly confused as to where things are there is always a smiling,service person to help you out, even walk you to the item you're looking for. Excellent pharmacy. Again, helpful cheery people and the wait time to fill a prescription is very short. The pharmacy calls you when a prescription needs filling ,something that's very helpful to me. I take many meds and I depend on the CvS pharmacy to keep me informed and up to date.as to when I need my meds refilled. read more