I just transferred my family's prescriptions to stop n shop. I actually felt horrible because it's…read morea lot of work on their part. We require prior authorization for a few meds. I've dealt with a Pharmacist I believe her name is Erica. She was so professional, patient, knowledgeable and compassionate. I wish I came here long before now. I just hope we don't become the customers they would rather avoid due to all the work involved with our prescriptions. Looking forward to a long healthy relationship with all of the associates here. It's been a pleasure thus far. JM

The experience I have had at this pharmacy has been atrocious. There is one pharmacist who I…read morealways seem to get that has a horrendous attitude. I'm tired of it. I waited 30 minutes while she was making a call to see if I could get a refill. The 16 year old intern did a way better job than her. The intern told me I could have one pill to last me until tomorrow when I could pick up my entire prescription since I needed to go to work. Why make me wait 30 minutes only to tell me I can't give you one pill. I have to bring in the prescription. Then she walked away and helped the next customer. I HAD BEEN WAITING 30 MINUTES!!! Unreal. No one cares. This pharmacy is a joke and I will be removing all of my prescriptions from Stop and Shop.

Efficient, fast and usually very friendly. One pharmacist is…read morea lot friendlier and more personable than the other but both are efficient. The only problem I have is they can't always contact my doctor but neither can I and I know they try.

I have very very happy I moved over to the Rocky Hill Pharmacy. I've been using Walgreens for many…read moreyears. Unfortunately Walgreen's seems to be very very under staffed. Major issues getting my prescriptions filled. I visiting nurse recommended The Rocky Hill Pharmacy. Outstanding service , very professional and a very clean and professional store/office. A big change have one on one service . I'm very happy I switched over to The Rocky Hill Pharmacy. 5 stars.

Always a great experience here. Any issues get dealt with promptly and any questions about…read moreinteractions have always been answered in a thoughtful way.

THEY LEFT MY PILLS IN MY MAILBOX OVERNIGHT. I ordered a delivery of stomach and diahrea meds bc I…read morewas ill and couldn't drive. I pre paid and no one ever came. I left a voicemail no one called so I called the pharmacy the next day, it ended up the driver claimed he pounded on my door then shoved them in the mailbox and didn't tell anyone to alert me. I was suffering all night and little did I know the flipping pills were outside and one of them is a controlled substance if someone stole it I prob couldn't get replacement. Someone called blubbering and defending the delivery guy I just hung up after a while . Needless to say I'm finding a new pharmacy.

I will drive past 100 CVS's, Walgreens, and Rite Aids to go back to this local Pharmacy. The…read morePharmacists: Ryan and Rachel are fantastic! Super helpful, knowledgeable, they get to know their patients / customers, take time to call Insurance and the Doctors. Ok, so they can't compete with the hours of the Big Box Pharmacies. So Pay for your Rx online and they'll overnight ship it to you. Problem solved. So many advantages to working with a local Pharmacy! Next time you're at CVS, pull up to their drive thru window only to find out it's broken and go inside. Then wait in their germ-infested line wrapped around two aisles only to get to the counter 25 min later and find out CVS: (a) only filled one of your two Rx's despite their App saying it's ready, (b) charge you out of pocket cost bc they never answered your insurance company's calls, or (c) CVS never filled your life-saving cancer med bc they just well forgot. All True! Check out West Hartford Apothecary or at the very least go to a local Pharmacy!

great small pharmacy!! they are very personable and are much better than a big pharmacy. I left CVS…read morefor them and I've been extremely satisfied over the past 3 years

I mainly use them for the medical/pharmacy part of the business. They are amazing when it comes to…read morecustomer relations. When I call the pharmacy, there is no wait time no hold music. It is quick and simple to speak directly with the pharmacist. I can't say enough about the delivery service. They are prompt trustworthy and pleasant. I would be lost without having them as part of my Healthcare team.

The first time I ever used Westown was this year. I previously used Walgreens, CVS, Walmart and…read moreKinny's drug in Vermont. The service provided by Jessica and the entire Pharmacy team has been absolutely awesome. Never late on my scripts, they are always ready when I go to pick them up. Manchester should be grateful to have such a wonderful Pharmacy.

On September 26th I had an outpatient surgery at the hospital which called in two different…read morepainkillers to this pharmacy to be used if needed for pain after the surgery. On September 28th I received notification that the status of one of them was as of yet unknown and the other one would not be ready until September 30th. It's a good thing I have a high pain tolerance. I called the pharmacy to cancel the prescriptions being filled and to obtain the numbers of three previous prescriptions which I had transferred there recently due to a current move and they only had a record of one of them even though I had confirmed them with the pharmacist at another time. They offered no apology nor were they concerned that I am taking my business elsewhere. I consider that they are totally incompetent, unprofessional and an example of the worst form of customer service. I would tell anyone to avoid them.

Best pharmacy around never ever have to wait it is always ready they notify you with a text I just…read morelove this place

This pharmacy is a breath of fresh air after dealing with the typical modern pharmacy. In today's…read moresociety club memberships, gimmicks and all kinds of other complex schemes to attract business are the norm for a company. Those who run this pharmacy, however, seem to have rediscovered that you can gain customers simply by doing your job, doing it well, and treating the customer with courtesy and compassion! When you call this pharmacy, the phone is promptly answered by a human being. You don't have to sit though tons of advertisements / being put on hold for a long time. The staff are friendly, courteous, and helpful. Most importantly, though, they operate well when filling a prescription. With my previous pharmacy I'd worry whenever a refill was coming up, since there would almost always be some kind of a problem that the staff would do the minimum of work to solve. When you called the pharmacy, after a long wait, you'd be responded to by someone who seemed to find your call a nuisance (Not every person in the pharmacy was like this, but it was common). I only wish I'd known how great Nutmeg Pharmacy is earlier, since it saves me so much hassle and stress. Half the time when you call them to fill a prescription, they've already done it! I hadn't known that pharmacies like this still existed. Overall, Nutmeg Pharmacy is a wonderful small business that can still give that personal touch to their work. Because the pharmacy is a small business, though, I'm hoping that it will survive this difficult economy. I would instantly recommend Nutmeg Pharmacy to anyone!

Everyone at Nutmeg Pharmacy has gone out of their way to provide the medication my son needs. He is…read morea transplant patient and has specialized medical needs. They have been like family to us, making sure he has everything he needs. We have relocated to another state and there are no pharmacies that offer the amazing care that Nutmeg Pharmacy has. They deliver, which is an added bonus. I have recommended them to many people I know that also love them.

I have found Arch street Pharmacy to always be responsive to customer needs. If I had an issue with…read morereceipt of a prescription, they put in the extra effort to obtain resolution. The staff are always pleasant. Free delivery is a bonus.

Had a package dropped off since this location is a UPS access point. Hours are listed as closing at…read more6 pm on weekdays. I arrived at 450 pm on Friday to pick up my package and was told that they are closed. The employees were standing around already with coats on waiting for 5 pm to close the store. They shut off the lights as I was walking in which had me confused since it's supposed to close at 6. They said that they were closed and I asked what time they close and they said 5. I said it's 450 and hours are listed as closing at 6 not 5. They said that they close at 5 and to come Saturday after 9 am. As I was walking out one of the employees mumbled something and the 3 of them laughed. Very unprofessional location and if they close at 5 then why were they already closed at 450 with coats on waiting for 5. Which imo means that they closed at 430 due to having worked in retail myself and knowing that the register has to be balanced and counted before leaving store. So they closed way before I arrived to have everything done and already with coats on and purses in hand 10 min prior to 5.