Always a great experience here. Any issues get dealt with promptly and any questions about…read moreinteractions have always been answered in a thoughtful way.

THEY LEFT MY PILLS IN MY MAILBOX OVERNIGHT. I ordered a delivery of stomach and diahrea meds bc I…read morewas ill and couldn't drive. I pre paid and no one ever came. I left a voicemail no one called so I called the pharmacy the next day, it ended up the driver claimed he pounded on my door then shoved them in the mailbox and didn't tell anyone to alert me. I was suffering all night and little did I know the flipping pills were outside and one of them is a controlled substance if someone stole it I prob couldn't get replacement. Someone called blubbering and defending the delivery guy I just hung up after a while . Needless to say I'm finding a new pharmacy.

I mainly use them for the medical/pharmacy part of the business. They are amazing when it comes to…read morecustomer relations. When I call the pharmacy, there is no wait time no hold music. It is quick and simple to speak directly with the pharmacist. I can't say enough about the delivery service. They are prompt trustworthy and pleasant. I would be lost without having them as part of my Healthcare team.

The first time I ever used Westown was this year. I previously used Walgreens, CVS, Walmart and…read moreKinny's drug in Vermont. The service provided by Jessica and the entire Pharmacy team has been absolutely awesome. Never late on my scripts, they are always ready when I go to pick them up. Manchester should be grateful to have such a wonderful Pharmacy.

This pharmacy is one of the best I've ever used for my medical needs!!…read more The owners are not just entrepreneurs. They are community supporters, patient advocates, and would selflessly assist you with what benefits you most as a customer. I've been going to this pharmacy for over a year now and I never encountered any bit of a problem. I may have encountered dozens of problems with my Doctor's office or insurance but the owners are always ready to help and give advice of what you can do. I'm always busy and don't have time to usually post comments about a business entity but I can't help myself to give back to this pharmacy's unending support. They have the fastest service in getting your medications ready if there are no issues from the doctors office, insurance, etc. You go in and out quick since your needs are quickly met. Let us support our local pharmacies!! You can talk to the owners yourself. You will never see and voice out your concerns directly on the owners or big bosses of CVS, Walmart Pharmacy, Walgreens, etc.!

Efficient, fast and usually very friendly. One pharmacist is…read morea lot friendlier and more personable than the other but both are efficient. The only problem I have is they can't always contact my doctor but neither can I and I know they try.

Very nice professional Pharmacy would highly recommend, couldn't stand CVS most miserable staff…read moreI've ever encountered! Glad i left

This is my third time here, and I don't know why I didn't start coming here sooner for my…read moreprescriptions. My doctor is next door, and I think they own the whole building. The pharmacist is awesome! He is very helpful, and answers all of my questions. Friendly staff as well.

I will drive past 100 CVS's, Walgreens, and Rite Aids to go back to this local Pharmacy. The…read morePharmacists: Ryan and Rachel are fantastic! Super helpful, knowledgeable, they get to know their patients / customers, take time to call Insurance and the Doctors. Ok, so they can't compete with the hours of the Big Box Pharmacies. So Pay for your Rx online and they'll overnight ship it to you. Problem solved. So many advantages to working with a local Pharmacy! Next time you're at CVS, pull up to their drive thru window only to find out it's broken and go inside. Then wait in their germ-infested line wrapped around two aisles only to get to the counter 25 min later and find out CVS: (a) only filled one of your two Rx's despite their App saying it's ready, (b) charge you out of pocket cost bc they never answered your insurance company's calls, or (c) CVS never filled your life-saving cancer med bc they just well forgot. All True! Check out West Hartford Apothecary or at the very least go to a local Pharmacy!

great small pharmacy!! they are very personable and are much better than a big pharmacy. I left CVS…read morefor them and I've been extremely satisfied over the past 3 years

On September 26th I had an outpatient surgery at the hospital which called in two different…read morepainkillers to this pharmacy to be used if needed for pain after the surgery. On September 28th I received notification that the status of one of them was as of yet unknown and the other one would not be ready until September 30th. It's a good thing I have a high pain tolerance. I called the pharmacy to cancel the prescriptions being filled and to obtain the numbers of three previous prescriptions which I had transferred there recently due to a current move and they only had a record of one of them even though I had confirmed them with the pharmacist at another time. They offered no apology nor were they concerned that I am taking my business elsewhere. I consider that they are totally incompetent, unprofessional and an example of the worst form of customer service. I would tell anyone to avoid them.

Best pharmacy around never ever have to wait it is always ready they notify you with a text I just…read morelove this place

The pharmacy closes at 6:30pm, not 8pm as it lists here. Just adding more text, otherwise this…read morewon't post.

I am disgusted with how I was treated at this pharmacy…read more I was acknowledged by a round male with a clip on tie. Upon giving him my name for a pickup, it was obvious the effort to check the knee high bin was too great. Minutes later he returns, sliding me a number on a piece of paper like some bizarre negotiation, "That's what this is going to cost you". the number was about 10 times higher than the generic, so I inquired about that, seeing as how I received a call from that very pharmacy telling me my generic prescription was partially filled and will be ready the next day. "we don't get that" he replied. "you don't get that now, or wont be getting that again?" I asked. His response obviously annoyed "we don't get that". Even though the person who called told me they did, and the pharmacist I spoke with previously told me they could get it with a days notice. I inquired about the partial fill the other pharmacist offered. Clip on said, "its going to take at least 10 minutes" . Sure, Ill wait. You better believe i stared at him the entire time. Upon his return with my partial fill, I asked him what I can do differently to better prepare before arrival to pick up my prescription. "nothing" he stated, "there is nothing you can do", "People chase this (eyeing me with a disgusted look)" He was implying that I was somehow abusing my prescription and he was on to me. "you can call and we'll have it and some other person chasing this will take it before you can get it". I let him know it was a pleasure speaking with him, he didn't feel the same. Previously I've struggled with this Pharmacy filling prescriptions where they've blamed my carrier (who had the error log and it was in fact on Nutmeg's side) and provided me false information "your insurance will not cover generic, only name brand" all due to high staff turn over and improper supervision and training. It's unfortunate, as in my household there are (sadly) 3 people requiring medications both regularly and ad-hoc. We would much rather support a smaller business than throw money at CVS but with this treatment, why would I return? Hell, I can fill this at Costco , munch on a $1.50 hotdog and pick up a new flatscreen. Do better Nutmeg, your clientele is aging out and you should be kind and unassuming to all your customers. To Clip-on, I hope you cry into the day old lo-mien you eat for dinner. Other people aren't the reason you are lonely.

Dave and his team are caring and treats their customers on a personal level. I hope that Simply…read morePharmacy will be around for a long time.

David and the Team are Great! Prompt, thorough and polite! Including the delivery drivers, those…read moreanswering the phone as well as those serving customers at the counter. Always a pleasure to work with!