I've been getting my prescriptions from Pioneer Health Compounding Pharmacy since 2017, and they've…read morealways been professional, friendly, and easy to work with. Just a heads-up for anyone new: prescriptions here take a couple of days because it's not like CVS or Walgreens -- they actually custom-make your medication. And that's what I love most. Everything is tailored to your specific needs, not a one-size-fits-all approach. I highly recommend them.

I have been using Pioneer for many years and they are the best. Very kind and patient staff but…read moremore importantly, super well educated, knowledgable pharmacists who have done advanced training in Functional Medicine and more. Highly reccomend them.

Once you meet Helen, and she remembers your name, you are a friend and customer for life…read more Excellent customer service from everybody employed here, including Bob the owner-pharmacist. His dry sense of humor makes me laugh every time I visit. Now, if only they had a lunch counter......

What a cool place! It's like a throwback to the old neighborhood pharmacy instead of the ones you…read morefind inside a supermarket or the corporate cloned spawns that are dropped around the state like globules of cookie batter on a baking sheet. This is the real deal, a friendly pharmacist that knows everyone's name and gives personal attention to his customers. I saw him spend nearly ten minutes giving some poor soul with a hacking cough incredibly detailed instructions on when to take her two prescriptions. It's a pretty good sized store that also sells toys, greetings cards, and even beer, wine, and liquor! Something for everyone!

Communication is lacking here. They never called when a loved ones prescription was sent over. I…read morewent in to see what was going on and to pick up. I was told they needed 15 minutes to get everything ready. I told her I'll be back soon for it. I came back two hours later, was acknowledged and told it would be a few minutes later. Five minutes later, someone else calls me, asks for the insurance information again which I had already given and said it would be an additional 10 minutes. I was told they only fill prescriptions while patient is waiting... which I was never told. It's a waste of time for busy individuals such as myself. Mind you, I was picking up a small device, not medication. To top off my annoyance, a staff member was rudely speaking in Spanish about another customer. Very unprofessional. First time here and I'll be avoiding coming back!

I needed some replacement tubing for my nebulizer. My insurance will cover it, but requires a…read moreprescription from the doctor. After playing phone-tag for a week with my doctor's office, I finally got them to send the prescription for the masks and tubing to my local CVS...only for them to call me and tell me they cannot fill that type of prescription there or bill it through my insurance (which is total BS-they could special order and then bill it but they don't want to because it's a longer process, so they tried to pull the wool over my eyes. Nice try.) I didn't want to deal with any more headaches, however, so I scouted around on the internet for local medical supply pharmacies and found Arrow. I asked CVS to transfer my prescription to Arrow and then went there. I walked in and went to drop-off and was helped by a friendly pharmacist almost immediately. I explained my situation to her and she kindly informed me that CVS would not be able to transfer the prescription, that I had to have it in hard copy form or have them e-script it directly to Arrow. She then told me that they carry the supplies I need there, and could save the receipt so I could be reimbursed later. She walked me to the section with the masks and tubing and picked some out for me, then got me a price. I went to grab a couple more sets and thanked her. The other pharmacist who rang me up was not only also incredibly kind, but he gave me a steep discount-the entire purchase came to $16, when it should have been at least $25. I was truly touched and awed at the level of service and care I received here. Truth be told; I'm not used to this; I've been going to the big chain pharmacies almost my entire life. I don't think I'm going to bother fighting with my doctor's office and insurance to try and get reimbursed, at least not this time. Next time, I'll have my office send the prescriptions directly to Arrow; in fact, I think I'll have ALL my prescriptions from here on out filled at Arrow. There really are pharmacies where you are greeted promptly and given a high level of care and service, and Arrow is one of them! Thank you, Arrow!

They have everything you need and more. They are very nice and prices are very fair. First time…read moreshopping in there and I would go again and recommend this place.

This company is absolutely deplorable! The have an online store which had a lot of products that…read morewere running out of stock at highly discounted prices. Placed 4 large orders as I was stocking up supplies to provide a day of pampering for chronic kidney disease patients and their caregivers at our dialysis treatment center my husband is a patient at for the holidays. Paid and even paid for expedited shipping on 2 of the orders. We were very excited for this miracle as I was beginning to think I wouldn't be able to get enough supplies to make it a reality. Well after 24 hours of not getting a tracking number for any of the orders I reached out to the company. They were extremely rude claim. Ingredients that they had no online store and that I was lying. Even after sending them screenshots of my confirmation of successful order with their online address and store name on it I was told I was a liar and told to leave them alone they had no online store. Even after I showed my bank statement I was called a liar and to leave them alone they had no online store. But immediately after sendin g my order documents AGAIN and being called a liar again I received a text from their online store that they said didn't exist saying I received a partial refund for my orders. And quickly changed their site to under construction. Ever received any items or the remainder of refund. They did all this because they didn't want to honor my large orders at the prices they had advertised and allowed me to purchase. So now I have had to postpone the day of pampering I wanted to give to these people who are already going through so much in their illness a day of health and beauty for Christmas.. Even with them knowing what the items were for they didn't care and continued to refuse me service or proper treatment!!!! I wish I didn't have to even put 1 star! m

I'm so pleased to see that this pharmacy is still in business and family owned. I knew Carl, Mike,…read moreand had seen all his kids grow up. So pleased to see they went into the medical field. Carl and Mike were always there to help in anyway possible including delivering prescriptions to people who needed the help. I no longer live in Granby but would use them in a second if I did!

This is the best pharmacy! Family owned and operated. Good service and personal attention.read more

I had to come to CT to help my elderly parents obtain some medical supplies for their home care…read more Upon entering Charm Medical, my daughter and I were greeted by a friendly and receptive associate (Deanna). Deanna showed us the products that she had to offer and was very knowledgeable regarding them. She made our purchasing and ordering very easy and efficient! Kuddos to great customer service!!!

Sue is the bomb!! She made me feel so comfortable from the time I walked (hopped) in the door (due…read moreto having tendon surgery on my foot.) She gave me the best of what my money could buy and was more concerned about me than anything else!!! We need more Sue's in this world. Thanks so much Sue u took my tears away and replaced them with smiles thanks so much.

I love this pharmacy. It has the neighborhood feel with small essentials if you live nearby and all…read moreyour pharmacy needs. I tend to stop here while at the nearby park for quick snacks. They have nostalgic candies that are priced as low as 10 cents. My one negative is they do not accept Apple Pay. So you have to remember to bring a credit card or cash.

always responsive to people's needs. Great employee's who always put the customer first. I am…read morelucky to have a neighborhood pharmacist rather than dealing with chain pharmacies.