Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

Everything is expensive these days but it was worth the smile and joy that it brought to a good…read morefriend.

My sister-in-law got her wildflower bouquet and said it was the most beautiful arrangement she had…read moreever seen, and that it gave her joy during the grieving of her husband's passing. (And she is very hard to please!) Pleasant customer service when I went in. Thank you!

Keser's was wonderful. They made sure my best friend got her plant in a timely fashion even in…read moresnowy conditions. They checked to make sure she was home before delivery because it was too cold to leave outside. I appreciate the level of service and attention to detail. This establishment is a well-oiled floral machine.

We recently had the landscaping / trimming department come to our home. The team was knowledgeable…read moreabout the trees and shrubs that they trimmed and they listened to our requests of height and appearance. They did an amazing job!! Thank you!!

Starting planning this bouquet with Chris yesterday, and it was delivered today as a gift. The…read morearrangement is spectacular and my friends were delighted with their anniversary flowers. Thank you so much. Easy to order, fresh flowers and well designed.

Mary the owner of BellaFloraCt is a lovely person, She is kind and professional…read more Mary did my Mother's funeral flowers in 2019. She did a beautiful job and my family and I were all very pleased. I am back here to give another review of Bella Flora CT. The love of my life passed away recently I went right back to see Mary. Since the funeral was just on December 10, 2024 we went with using Christmas colors. The spray was simple and elegant with pine needles ,spruce,etc, White mums, holly sprigs and Red roses arranged throughout. I was glad we could use the Christmas colors because we were going to miss our next Christmas together. Mary's prices are very reasonable. I will always come back to Bella Flora Ct, Thank you Mary! Betty-Ann M Rocky Hill, Ct

I was in town for my grandmother's funeral and we needed to pick up some flowers for the wake. This…read morewas a last minute errand. After stopping at another shop that seemed befuddled at an on the spot floral request, we found this shop. They were just as nice as could be and made us up an arrangement while we waited. Her kind words also made us tear up. Really, what a great find on such short notice.

Stopped in today for an impromptu flower arrangement and the staff was welcoming, accommodating,…read morehad beautiful flower options and created a stunning arrangement on the spot for a very reasonable price. They're now called "TK & Co. Atelier" and they not only offer flowers, they also have the ability to include bottles of wine, champagne, etc. with purchase or delivery, which is a unique service based on what I've seen in the area. Definitely worth a visit.

I stopped in quick for a gift for family they had just lost their dog and the woman working (I'm…read moreassuming the owner) went above and beyond! I really liked the little gifts they had in there. She wrapped up the flower free of charge and put it in a box so it wouldn't fall over in the car. I would definitely come back here in the future!

It's hard calling from out of town to request something special, but Lagana was recommended so I…read moregave them a call. I didn't want just the usual bouquets that everyone does. My sister-in-law loves Bridgerton, hydrangeas and roses, I told them. When I saw a photo of the arrangement they created, I was thrilled! They are artists. : )

I ordered flowers for my grandmother's funeral. They were absolutely beautiful. Thank you so much!read more

Pentimento helped us set the stage for a beautiful wedding day for our daughter in September. They…read morewere the perfect team to help us create the warm, romantic and personal tone at our lovely historic venue. From the moment we met with Sara, we knew we had a partner who would help us make our vision come true. The flowers were abundant, fresh and gorgeous! The bouquets, alter arrangements, centerpieces, statement pieces were elegant and exactly what we'd hoped for! The pictures I have attached are just a sampling of the lovely work Sara and her team delivered! At every turn, Sara's instincts and creativity were spot on! We highly recommend Pentimento for creative and beautiful creations!! We can't wait for our next special event!

It was my first time ordering flowers from Pentimento for my mother 2 days before Mother's Day…read more They came through when another flower place in town did not (I sent a request first thing in the morning and didn't receive a reply until almost 5 pm saying they ran out of flowers!). Fortunately, I knew Pentimento also had lovely flowers, and after no reply for several hours, I went to Pentimento's site and easily ordered a bouquet right online (something the other shop does not allow you to do). It was simple and easy and the bouquet turned out even better than the photo they had shown on their site! My mother loved the flowers! They will have my business from now on for their prompt reply and ease ordering online. Thank you for a great service and product!

Updated Review: I contacted the Flower District about the issue, and they made it right by remaking…read morethe arrangement. The new arrangement was fabulous. I am pleased with their responsiveness. I understand that when you purchase flowers the arrangement isn't going to be an exact match for what is shown on the website. But the difference between what was delivered on Saturday and what was delivered on Tuesday is night and day. I just wish that they had gotten it right the first time.

The Flower District is the finest florist in the area. Not only creative, accommodating, and…read morehighly skilled, they create arrangements that are not only beautiful but balanced. Look at them from any angle and behold a masterpiece. Unique choices in flowers used, each of their creations has incredible WOW factor. Would not consider buying flowers anywhere else. The Flower District will also insure your masterpiece arrives intact with an awesome delivery process insuring the flowers are not left outside at the mercy of the weather. They contact the recipient before delivery and give a reasonable window which they adhere to. There are many places to buy flowers and put a smile on her/his face (yes, many men including me absolutely love when someone sends flowers) but if you want something as truly special and unique as the person you are sending flowers to there is really only one choice, The Flower District.