I had a problem with an FTD order which was 100% my fault which we found out together. Peter the…read moreowner called me directly and fixed everything. He was incredibly nice and helped me with the issue. For the future we will be using The Flower Box directly and skipping the FTD thing. Excellent customer service and incredible leadership. Kudos guys!

Great florist -- always very professional and provides great customer service as well.read more

The Flower District is the finest florist in the area. Not only creative, accommodating, and…read morehighly skilled, they create arrangements that are not only beautiful but balanced. Look at them from any angle and behold a masterpiece. Unique choices in flowers used, each of their creations has incredible WOW factor. Would not consider buying flowers anywhere else. The Flower District will also insure your masterpiece arrives intact with an awesome delivery process insuring the flowers are not left outside at the mercy of the weather. They contact the recipient before delivery and give a reasonable window which they adhere to. There are many places to buy flowers and put a smile on her/his face (yes, many men including me absolutely love when someone sends flowers) but if you want something as truly special and unique as the person you are sending flowers to there is really only one choice, The Flower District.

Updated Review: I contacted the Flower District about the issue, and they made it right by remaking…read morethe arrangement. The new arrangement was fabulous. I am pleased with their responsiveness. I understand that when you purchase flowers the arrangement isn't going to be an exact match for what is shown on the website. But the difference between what was delivered on Saturday and what was delivered on Tuesday is night and day. I just wish that they had gotten it right the first time.

The arrangement I ordered was beautiful and delivered on time, and the owner was very prompt in…read moreresponding to my inquiry. However, for a $260 premium luxury price point, I felt the value didn't quite match the final product. While the owner explained that wholesale flower costs (especially orchids) dictate the price, the arrangement contained very few orchids and a lot of filler. It's a lovely shop with a talented designer, but I wanted to share an honest note on the value for the price tier.

Sent flowers to a dear friend 1300 miles away. Not only was communication excellent but the flowers…read morewere beautiful. She text me a photo of them to let me know they had been delivered. Our friend was delighted with the arrangement and truffles.

Amazing florist shop. Peter (the owner) guided us through…read morethe whole process in selecting flowers and boutonierre's for our upcoming wedding. I will use Flowers etc. for all my future floral needs. Eric M

Always fabulous flowers/product and service. I will not use another florist in the Hartford area!…read more Beautiful orchids were delivered today as a gift from my husband and I am thrilled by them and the presentation in the glass cylinder vase.

They have a lot of plants from Puerto Rico you can barely find anywhere like Cilantro, Recao, Ají…read moreDulce etc. Great prices too. Friendly speaks both English and Spanish and very helpful and knowledgeable about the plants he sells. Enjoyed my visit & shooing experience. He also sell's compact lemon trees.

Highly recommend this family-owned business! We were walk in customers in need of a bouquet for a…read morebirthday. I called ahead and asked about a premade bouquet, which they had a few left. They were super busy that day, but when I arrived, the owners were friendly and courteous. I was shown also various colors of roses available so I asked they prepare an arrangement with pink roses and lavender wax flowers which came out beautifully! I really appreciated Tracy's suggestions to add white lisianthus to the mix, which really enhanced the bouquet. Overall, it was a wonderful experience and would totally go back for future special occasions. Thank you House of Flora!

Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

Everything is expensive these days but it was worth the smile and joy that it brought to a good…read morefriend.

Kim was so accommodating in putting together flower arrangements for my Fathers Celebration of Life…read moreService. I really enjoyed talking with her and having her help me get the flowers, especially one that was a little challenging to get. The flowers were beautiful and everyone loved them! Thank you again for everything! Christine Royce

This is was one of the saddest weeks of my life. My best friend of 50 years beautiful 30 old son…read moredied of cancer. To says she is heart broken doesn't even begin to describe it. I called Kim on Tuesday morning as soon as I found out he passed. I was crying so much, trying to gain my composure to figure out an order. Kim was beyond kind and compassionate. She didn't have a delivery person, but somehow or another ,managed to get the flowers out in a couple of hours, and also find the correct house when in my sorrow, gave her the wrong house number. On top of that, she took the time to call me back and tell me the correct number in case I needed it for something else. There is service, then there is SERVICE. Kim's was exceptional! And as you can see, so was the beautiful arrangement . I had another friend contact me about sending flowers and I immediately recommended Kim's ! The second arrangement was unique and equally as lovely. I absolutely love to support small town female run businesses and I am so glad, on one of the saddest days of my life.,I chose to use Kim.'s Thank you, Kim!

STAY AWAY - Worst Customer Service I've Ever Experienced…read more I ordered flowers for my mother's 70th birthday because I couldn't be there to celebrate with her. Since she's currently battling cancer, I specifically chose the Gordon Bonetti's "Pretty Please" Deluxe Bouquet because of its beautiful pink flowers and large pink bow. I wanted something special to brighten her day and support a local business. Unfortunately, what arrived looked nothing like the arrangement I ordered. There was no bow, very few pink flowers, and the balloon was simply tied around the vase. It honestly looked like someone grabbed a handful of flowers from a discount grocery store and dropped them into a vase. I called several times and left messages but received no response. When I finally reached someone on Tuesday, Mary was extremely rude and showed no empathy whatsoever. She told me someone would call me back, but no one did. The following day, I called again and asked to speak with a manager. Mary said no one was available. When I mentioned that I would leave a negative review due to the lack of communication, she suddenly put me on hold and transferred me to a gentleman who apologized and assured me that the flowers would be replaced and that I would receive a credit. At that point, I thought the situation had been resolved. The replacement flowers arrived and looked much closer to what I originally ordered. A credit also appeared on my account. However, the very next day, my account was charged again for the arrangement. I called once more. When Mary answered, I politely asked who I was speaking with, and she hung up on me. When I called back and explained that I was a customer and that the call had been disconnected, she responded by saying I hadn't identified myself as a customer when she answered. I was then transferred to Jennifer, who was the only person throughout this entire experience who seemed professional and reasonable. She apologized, told me the issue would be corrected, and said Brett would call me. Once again, no one called. When I followed up again, I spoke with John. Unfortunately, his attitude was even worse. He repeatedly interrupted me, called me a liar, and denied that I had ever been promised a credit. Rather than listening to my concerns, he repeatedly asked, "Do you want to pay for the flowers, yes or no?" This was never about getting free flowers. It was about understanding why my account had been charged again without any explanation, communication, or courtesy. Instead of addressing the issue, I was treated with disrespect and hostility. Eventually, I told John to keep the money and that I would be reporting the business to the Better Business Bureau. His response was, "Good luck, I'm on the board." This entire experience was disappointing from start to finish. As a small local business owner, I would expect John to understand the importance of customer service and communication. Instead, I encountered rudeness, poor follow-up, and a complete lack of accountability. Jennifer was the only employee who demonstrated professionalism throughout this ordeal. I wanted to support a local business. Looking back, I wish I had gone with 1 800 flowers

These people are wretched. I ordered flowers to be delivered to my sister for her birthday. On the…read moreday of her birthday they never delivered the flowers. The next day I called and they told the biggest lie and said that they had left them on the stops of her house. It is important to understand hat she is handicapped and sits by the window most of the day and can see who comes and goes. Likewise, there are cameras all around the perimeter of the house that would have caught someone coming. No one came and they lied. When I called they said they would upgrade the order and deliver it "again". That afternoon someone came to visit my sister and found a small bouquet of flowers in her mailbox! The flowers weren't even placed in a vase. These people are the worst. Use anyone else and for that matter given the crap they delivered you could o to your local supermarket and get the same thing for less.

Stopped in today for an impromptu flower arrangement and the staff was welcoming, accommodating,…read morehad beautiful flower options and created a stunning arrangement on the spot for a very reasonable price. They're now called "TK & Co. Atelier" and they not only offer flowers, they also have the ability to include bottles of wine, champagne, etc. with purchase or delivery, which is a unique service based on what I've seen in the area. Definitely worth a visit.

I stopped in quick for a gift for family they had just lost their dog and the woman working (I'm…read moreassuming the owner) went above and beyond! I really liked the little gifts they had in there. She wrapped up the flower free of charge and put it in a box so it wouldn't fall over in the car. I would definitely come back here in the future!