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    The Root System

    4.3 (23 reviews)
    PriceyFlorists
    Closed 8:30 am - 3:00 pm

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    Not. Great photo, but the bouquet was gorgeous!
    Sarah C.

    Love, love, love this florist!!! I stopped quickly to get a bouquet on my way to a retirement dinner, hoping that they would be able to put something together quickly. The woman working, who I think may have been the owner, said she efinitely help me. She asked if i had any color or flower preferences, I told her I didnt, and just wanted something pretty for about $50. A few minutes later, she had put together an enormous, beautiful bouquet. It was one of the nicest arrangments Ive ever seen. Great colors, superb flower quality. Then, she meticulously wrapped them, making sure they'd stay safe and have water for the car ride. Within the wrapping was a brightly colored piece of tissue paper accenting the bouquet color. She then used a contrating blue ribbon to tie everything up. I was really really happy with the purchase. The store is also really cute with lots of gift items. The flowers/plants/bushes out front looked great too, but i didnt have much time to browse. I highly recommend getting your flowers here!

    Centerpieces for our October Wedding

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    7 years ago

    Needed a last minute bouquet and Julie went above and beyond to create a truly beautiful, one-of-a-kind arrangement. Highly recommend.

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    Review Highlights - The Root System

    I called in a panic and Julie (owner) was calm, pleasant and made me feel she would take care of everything.

    Mentioned in 8 reviews

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    Connecticut Flower Shop - Mothers Day double orchid plant

    Connecticut Flower Shop

    (17 reviews)

    Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

    Everything is expensive these days but it was worth the smile and joy that it brought to a good…read morefriend.

    Kim's Flower Shop - Why would they put these flowers in a funeral arrangement like this.

    Kim's Flower Shop

    (17 reviews)

    This is was one of the saddest weeks of my life. My best friend of 50 years beautiful 30 old son…read moredied of cancer. To says she is heart broken doesn't even begin to describe it. I called Kim on Tuesday morning as soon as I found out he passed. I was crying so much, trying to gain my composure to figure out an order. Kim was beyond kind and compassionate. She didn't have a delivery person, but somehow or another ,managed to get the flowers out in a couple of hours, and also find the correct house when in my sorrow, gave her the wrong house number. On top of that, she took the time to call me back and tell me the correct number in case I needed it for something else. There is service, then there is SERVICE. Kim's was exceptional! And as you can see, so was the beautiful arrangement . I had another friend contact me about sending flowers and I immediately recommended Kim's ! The second arrangement was unique and equally as lovely. I absolutely love to support small town female run businesses and I am so glad, on one of the saddest days of my life.,I chose to use Kim.'s Thank you, Kim!

    Seriously? Embarrassing gift delivered for special occasion. Business stood by "not having flowers…read morein shop available ", sending MORE flowers in the arrangement than her photo( where are they-maybe they fell out during delivery?) and said also gave a much more expensive lily- ONE lily. Oh, and for the price you paid, cmon? Really? It should have been at least somewhat close to business website photo, or maybe expect even LESS?! Disappointing careless attitude and she doesn't know how to underpromise and overdeliver- business saavy 101. Too bad -Done with this place.

    The Root System - florists - Updated May 2026

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