I needed some replacement tubing for my nebulizer. My insurance will cover it, but requires a prescription from the doctor. After playing phone-tag for a week with my doctor's office, I finally got them to send the prescription for the masks and tubing to my local CVS...only for them to call me and tell me they cannot fill that type of prescription there or bill it through my insurance (which is total BS-they could special order and then bill it but they don't want to because it's a longer process, so they tried to pull the wool over my eyes. Nice try.)
I didn't want to deal with any more headaches, however, so I scouted around on the internet for local medical supply pharmacies and found Arrow. I asked CVS to transfer my prescription to Arrow and then went there. I walked in and went to drop-off and was helped by a friendly pharmacist almost immediately. I explained my situation to her and she kindly informed me that CVS would not be able to transfer the prescription, that I had to have it in hard copy form or have them e-script it directly to Arrow. She then told me that they carry the supplies I need there, and could save the receipt so I could be reimbursed later.
She walked me to the section with the masks and tubing and picked some out for me, then got me a price. I went to grab a couple more sets and thanked her. The other pharmacist who rang me up was not only also incredibly kind, but he gave me a steep discount-the entire purchase came to $16, when it should have been at least $25. I was truly touched and awed at the level of service and care I received here. Truth be told; I'm not used to this; I've been going to the big chain pharmacies almost my entire life.
I don't think I'm going to bother fighting with my doctor's office and insurance to try and get reimbursed, at least not this time. Next time, I'll have my office send the prescriptions directly to Arrow; in fact, I think I'll have ALL my prescriptions from here on out filled at Arrow. There really are pharmacies where you are greeted promptly and given a high level of care and service, and Arrow is one of them! Thank you, Arrow! read more