CVS has now made it impossible to speak with a pharmacist by phone. Their phone tree change is…read moreinfuriating. It is a terrible lack of customer service to prevent a customer to have to leave a voice mail to try to reach a pharmacy staffer. I think I will switch back to mail order for my Rx's.

Have always used this pharmacy and the longterm staff there are always super helpful and efficientread more

Unfortunately after the unprofessional and inappropriate behavior by the pharmacy staff at this…read moreparticular location. It really leaves me no choice but to leave a very bad review, with hopes that change with come out of all this. On Wednesday 10/1/25 a relative of mine was simply just trying to get a flu vaccination. Three of the pharmacy staffs took a look at the insurance card and could not figure out if they accepted it or not. This relative of mine had been coming to this pharmacy for over one year already and had picked up many prescriptions using this one insurance card for coverage. The pharmacy staff decided that they needed a different card "prescription card" for one entire year that has passed not once was this ever asked before. My relatives information has been in the system for one year already. The young woman with very short-haired and glasses with black scrubs who seemed to have more seniority. Would not help the young man at the cash register who also had short hair and black scrubs. The young man seemed to be very frustrated and nervous. So he provided me with some information for my relatives insurance comp. My mentally disabled relative could not receive her flu shot due to the fact of the pharmacy staff stating the insurance card is has expired and is not in the system. My family and I left the pharmacy and went over to cvs in the same town since my relative has also used them over the years as well. The experience at cvs was so phenomenal. Not only was my relative greeted and treated so kindly, but was also given the flu vaccination using the same exact and only insurance card. This Walgreens Pharmacy really should be ashamed of themselves for the behavior me and my family witnessed and how my relative fell of victim to. A formal phone call complaint was made within the same hour and reported to the shift manager named Chris (female) who apologized on behalf of the pharmacy staff. Chris also stated that due to her position she didn't have the authority to oversee the pharmacy customer service.Chris also stated she will hand over the information to her overseeing manger Christina. Unfortunately Christina the main manager had just left for the day. Chris assured that a phone call back with an update would take place the following day. CHRISTINA THE MANAGER may have never received the information. My relative called back the next day,and received alot of hang ups, excuses for call backs. It became very unprofessional and distasteful and represents a big stain on the store. No accountability was taken and that is unacceptable. Today is October 5, 2025. It's in the hands of corporate management now. This absolutely needed to be spoken on the inappropriate, disregarded,discriminatory acts of customer service given by walgreens Pharmacy staff and store managers. I really hope this doesn't continue and a lesson is taught in how it's effortless to be kind to one another. Best regards.

I found everything I needed and then some at this neighborhood Walgreens in Wallingford! I popped…read morein for a travel hair dryer because I forgot to pack one! There was one left and it was on sale! Score! I was then taken in by all of the seasonal displays and the massive holiday aisle. Thankfully, along several aisles, there are baskets stacked for your convenience. Because if you're like me, you come in for a couple things, and soon your hands are full! Story of my life. So I grabbed a basket and it didn't take me long to fill it with candies, gifts, cookies, stuffed toys, makeup and accessories. I also stocked up on travel items from the great inventory on the travel section on the back wall of the store. I picked up some magazines too! I saw some Pez dispensers, and it was tempting to add them to my basket as I was an avid Pez collector but I used my will power to leave them for another PEZhead! This store is well stocked, clean, organized, and the sections as clearly marked making it a breeze to navigate along the aisles. Check out was seamless and the employees were pleasant. What's not to like about this corner convenient pit stop and pharmacy? (The parking lot and front could use a tidy, but other than that, it's a easy quick stop for your seasonal, office, grocery, office, photo, household, & health and beauty needs).

Stopped by before work to grab some snacks this morning and had a great shopping experience! Lots…read moreof different products in stock looking presentable. There is a lot of foot traffic and they do very well in maintaining the store and its cleanliness. Associate who assisted us at the register was great, manager helped when line got long.

So many errors. Worst, my med given to someone else, when notified NEVER backed it out. Tried to…read morefill it told I already signed and picked up. Nope. Another client signed and picked it up. Long fight ensued. I transferred my profile to smaller pharmacy WHO DELIVERS, CVS does not and said I would still be using them for 24 hour, emergency etc. Critical care pulmonology called script to CVS, my new smaller pharm not open. I was never notified CVS received it. 24 hours later and an ER visit later CVS pharmacy said you moved to another pharmacy. Neglect, negligence and retaliation. Then I get message, to save their asses, there is an order issue. Mind you now 26 hours later told by another pharmacist insurance issue Dr contacted. Can they say lawsuit? Doh reports, licensing complaints? CVS played a very dangerous game and now they will pay for it.

This is a great pharmacy. Tried of the big chains treating you like a number. I was. One too many…read morescrew ups sent me screaming. These people really care and get ready for this.... THEY DELIVER no extra charge. I swear. I was home sick, the doctor called something in, I called to see if it was ready and they said they would deliver. That was great. They are nice to boot.

So, my friend got COVID. Well, her entire family did. So they're quarantining. She's fine, but has…read moresome pretty bad symptoms. So she asked me to help her out, get some prescriptions and OTC stuff at this Walgreens, right near both our houses and drop it off on her porch. Sure, is Sunday afternoon, I'm not doing anything else. Go to the pharmacy, easy as pie. Bam, get the Rx. Time to get the OTC stuff via curbside to go and this whole trip will be 15 minutes. Park in the curbside to go parking spot, call the store, tell them who I'm picking up for, "OK we'll be right out." 10 minutes later, nothing. I text her, she says she'll call. 5 minutes later, "OK, they said they'll be right out." Another 5-10 minutes go by, I call again, and then they tell me I need to come in to present my ID. This isn't ideal, because I have a toddler, who hasn't mastered wearing a mask yet, but I could have made it work, if I had just known right away that I needed to go in (like if the guy on the phone had just told me the first time I called?). Also, why can't they just check my ID in the car. Also, if they didn't realize that they needed ID prior to hanging up the first time and didn't have my number to call back, just walk out to my car and tell me. And then, why lie/withold this information from her when she called too?? I finally went inside, and they didn't even care about the inconvenience. Would have easily been a 5 star review for the pharmacy, but the curbside fiasco, waiting almost a half an hour drove that way down. I understand everyone is under a lot of stress/inconvenience with COVID, but like, use common sense/decency.

Worst service ever. I went there to pick up a medication. The cost was over a $100. I asked if…read morethere was a cheaper alternative. I was no, take it or leave it. I couldn't afford it. I left. I went to a near by Stop and Shop pharmacy. I asked them the same thing regarding the cost of the drug. The attendant went to a computer came back in about 5-7 minutes. I ended up paying about $10.00. She made an effort to help me. I will never go to a Walgreens pharmacy again.

I've been a lifelong patient/customer of Hancock's, both at the Meriden location as well as Long…read moreWharf in New Haven. They always go the extra mile for their patients and treat them like family. Hancock's excels at advocating/communicating with doctors offices to ensure their patients get the correct medication. They also deliver prescriptions to your home free of charge! I cannot tell you how much I appreciate that service! Especially when I was recovering from major surgery and unable to get out of my house. I made one call, and within hours all of my medications were delivered right to my door! I highly recommend this Pharmacy!

I love this place never had a problem with anything very nice people always on time and will call…read moreto remind me

I would NOT recommend such a disorganized, unreliable pharmacy to do business with. Seldom were our…read moredeliveries made on time and without some kind of issue. My only bright side to doing business with them was the proximity to our house. If the delivery man couldn't get to our house when needed, I would simply drive 10 minutes to the next town and pick up the formula myself. For that, I was grateful.

I finally gave up and ordered the prescription on Amazon and paid to get it instead of dealing with…read morethem anymore. Over a month and they just never sent it after calling six times.

this store has everything I need. I've purchased geriatric supplies for my elderly relatives. You…read morecan find every kind of candy that are hard to find in other places as well as handmade candies from local small business companies. I get my 1000 piece White Mountain puzzles there regularly which they keep in stock. I am able to to purchase my husband his favorite brand of DADS root beer, which is an older, hard to find elsewhere, but not here. I could purchase baby gifts, jewelry, outerwear, and holiday gifts. Basically this place has everything I need. The outstanding help every time I go there comes from Debbie behind the counter who is friendly knowledgeable, and always there to help. I highly recommend Apex for all your one stop shopping needs.

I'm being generous by giving a 2 rating. The facility (structure) is modern and clean, but the…read morestaff and their reliability are horrible. If you are price conscious, RUN from this price gouging pen.

Made a vaccine appointment filled the form out when I arrived they said they didn't have it. Waste…read moremy time.

What a ghetto-trash dump. Maybe I'm biased because the Walgreens I frequent in Torrington is so…read morenice, but I stopped here once and never again. Rude customers, rude employees...both with that ghetto attitude like "yo white bitch gtfo". Try again Walgreens.

Today our trip here was for donations to the Friendly Hands Food Bank in Torrington! This store in…read moreparticular has a large variety of various food items so we were able to grab a good amount of non perishable items. The store is put together very well and organized. It was easy to navigate and the red box at the front was easy to use to check what the sale is on my items! Gio, the shift supervisor, assisted us at checkout and took care of everything smoothly. Our checkout was lengthy so he was able to assist other guests at self checkout and coordinated other associates to help guests in line. Great leadership and teamwork thank you for a good experience!

The pharmacy is extremely busy, understaffed, prescriptions are never ready on time---- so pleased…read moremy new insurance does not make me use CVS.... I have switched!