1. Norton Environmental

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    Flagstaff, AZ

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    Norton Environmental

    2.3 (12 reviews)
    Closed • 9:00 am - 3:00 pm

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    15 years ago

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    11 years ago

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    12 years ago

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    11 years ago

    shockingly rude! terrible customer service

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    10 years ago

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    Flagstaff City Hall - Blood drive at National Night Out Event!

    Flagstaff City Hall

    (5 reviews)

    So I have lived in Flag for more than a decade. Moved numerous times and have dealt with utility…read morecompanies such as APS, UES, Suddenlink, etc. All have been fine, until I had to deal with the City of Flagstaff Water/Trash utilities. I called in person to try and transfer from my old place to the new place. Doing this with other utility companies was quite easy and could be done online with no problems. City of Flagstaff on the other had, was a bit more cumbersome. I checked the website and wasn't quite sure so I decided to call. When I finally got a ahold of someone the clerk/person working the phone line was very curt and kept cutting me off by telling me, 'yOu nEEd to AcTIVate a NEw aCCounT!!!!' I even tried to get in a question about not having to pay start up fees since I have never missed a payment ever and always pay on time. More curtness from the person. So, a month and a half later it seems all is well, until I get a bill from them from my old place. I call and let them know that I activated a new account and the person over the phone was again, not very helpful nor understanding. 'We're sorry, but there is nothing we can do about it; we don't do transfers and you should talk to your old landlord to pay it. Sorry that the person was curt to you, but we can't do anything about it.' (They really emphasized that they couldn't do anything about it.) It's one thing if I was being a jerk about it or if I dropped the ball with other utility companies and had a history of being delinquent with my payments, but to be told it was my fault when people were rude and unhelpful is just plain frustrating. Especially at a time when money is tight and I live in Flagstaff AZ. City of Flagstaff needs to work on customer service and a more transparent way of transferring services/utilities in town.

    We visited City Hall to check on the status of a business license. I believe the older woman in the…read moreadministrative clerk window was Carol. I could be wrong. Anywho, she was amazing. Very helpful, kind, and informative. Thank you for giving us all the information.

    Flagstaff Police Department - Statue honoring fallen law enforcement...

    Flagstaff Police Department

    (15 reviews)

    Officer Kim was a complete joke. He was assigned to my call of a complaint of road rage and. a man…read morein a camper throwing windshield fluid all over my car. the man was having a temper tantrum because he couldn't move forward until I left. Officer Kim's first question was, "did you tell the man you would pray for him?!?" No mention of throwing objects at my car or this man's road rage. I can only assume this is the beginning of Christian persecution and Officer Kim has a front seat pass to the beginning of the end against Christianity. officer Kim obviously subscribes to the "not my circus, not my elephants" regime.

    Could actually follow up on investigations and at least try to do their job, visited flagstaff for…read more1 day and got jumped by 5 or 6 guys police department failed to show up on scene, completely failed to get any camera footage from any of the bars nearby when it was in the MIDDLE OF DOWNTOWN. Detective seems lazy and the actual officers on the case seem brain dead and Intellectually gone, eventually they didn't even answer my calls or texts anymore. Highly recommend if you have an emergency just handling it yourself!!! These people caused me THOUSANDS in hospital bills and I got literally no justice out of it, when it was the easiest lob of a case ever. They were probably NAU students and now get to roam around campus home free, COMPLETE BS. Lived here for 4 years and all I got out of this department is they train a bunch of 18 year olds to follow you around town for multiple miles until you make 1 tiny traffic violation.

    Norton Environmental - utilities - Updated October 2026

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