I really like the storage units, but some of the front desk people are incredibly rude. I called to…read moreask a question about my payment and the lady was very dismissive and had a very rude tone. As soon as my question was answered, she hung up the phone. I never write reviews but this felt necessary considering the amount of money I pay for a storage unit. I shouldn't call and feel like I'm bothering someone, this is literally your job. Customer service needs a revamp ASAP.

I have been a customer for 3 years and would not go anywhere else! I have stored my high end cars…read morehere and I know they are safe and secure.love the management!

Great storage facility. I have been a customer for several years and need regular access to my…read moreequipment. It is always clean and very accessible. People are nice too.

From the owner: We have a Special for you! Our 10 X 20, 10 X 35 and 20 X 35…read moreStorage Units are 1/2 Off for the First Months Rent. Until Sold Out! Tenant Access Open daily 7AM-7PM.

Traveling across the country and had a problem with running lights not working on my Chevy…read moreSilverado trailer harness.. Stopped in and the staff there ran thru a check list of things with no luck. The next thing you know they are under the truck tracing wires and found a damaged factory pin in the connectors. Fixed in 15 minutes and got me on my way!! Friendly, understanding and concerned!! Everyone should run their business like this! Thanks to everyone at U haul .

Customer service skills lacking. The little skinny guy with the black nail polish is extremely…read morerude. Very disrespectful- rolls his eyes at customers and severely lacks in patience.

when my son was moving out of his dorm and needed a storage unit this place was the best! joe…read moreanswered all my questions and it was quick, easy and affordable!

Nora, in the office is a gem! Everyone on staff is great to do business with. I am terrible with…read morenames; the man who care takes the place is always helpful and very professional. I am 100% secure in knowing that my storage items are safe. And my unit is so affordable!

Great Customer service! I don't live in Flagstaff, but I needed a unit for my daughter at NAU for…read morethe summer. Leslie was a huge help with answering all my questions over the phone and via email. Very helpful staff and great communication. Easy access and great hours.

It would be nice if they maintained the rollers on the doors. Mine are extremely tough to open…read more Definitely do not buy their packing tape. Very thin and low grade. Very clean and up to date facility.

Brian was GREAT to work with regarding brush Wacker rental. Returning it was easy, the staff are so…read morepolite, friendly and knowledgeable. Great job guys!!

I had a very poor experience with Total Grand Rental. They rented me a broken woodchipper, and then…read morerefused to provide a refund They charged me a $350 rental fee for broken equipment, which I had returned within an hour. I had been a loyal customer for nearly nine years. Over this time, I have rented various pieces of equipment, such as floor sanders and excavators, and purchased tools including axes and a chainsaw. On this occasion, I rented a six-inch wood chipper. The chipper was unable to grind even small branches under two inches in diameter, which indicates significant mechanical issues. Upon discovering this problem, I immediately contacted their staff. I was instructed to return the equipment and assured that I would be "taken care of." Upon returning the chipper within an hour of receiving it, I was informed that the only other chipper available was also inoperable, making it impossible for me to complete the work as planned. The next day, I spoke with Brian, the owner. He informed me that he would not provide a refund for the rental. The fine print on their contract indemnified them from any liability. Equipment issues may occur from time to time, but a reputable business takes accountability and seeks to make things right for its customers. This business is happy to take your money, but will not be there for you when something goes wrong. I paid for a service that was not provided.