So I have lived in Flag for more than a decade. Moved numerous times and have dealt with utility companies such as APS, UES, Suddenlink, etc.
All have been fine, until I had to deal with the City of Flagstaff Water/Trash utilities.
I called in person to try and transfer from my old place to the new place. Doing this with other utility companies was quite easy and could be done online with no problems.
City of Flagstaff on the other had, was a bit more cumbersome. I checked the website and wasn't quite sure so I decided to call. When I finally got a ahold of someone the clerk/person working the phone line was very curt and kept cutting me off by telling me, 'yOu nEEd to AcTIVate a NEw aCCounT!!!!' I even tried to get in a question about not having to pay start up fees since I have never missed a payment ever and always pay on time. More curtness from the person.
So, a month and a half later it seems all is well, until I get a bill from them from my old place. I call and let them know that I activated a new account and the person over the phone was again, not very helpful nor understanding. 'We're sorry, but there is nothing we can do about it; we don't do transfers and you should talk to your old landlord to pay it. Sorry that the person was curt to you, but we can't do anything about it.'
(They really emphasized that they couldn't do anything about it.)
It's one thing if I was being a jerk about it or if I dropped the ball with other utility companies and had a history of being delinquent with my payments, but to be told it was my fault when people were rude and unhelpful is just plain frustrating.
Especially at a time when money is tight and I live in Flagstaff AZ.
City of Flagstaff needs to work on customer service and a more transparent way of transferring services/utilities in town. read more