We would highly recommend North Valley Mechanical. Our tech, Chris, came on time, was very professional, patiently answered our Qs, and most importantly - knew his stuff. He was able to de-bug our issue. And once he knew exactly what was wrong, went and got the needed replacement parts and finished the job. Our A/C unit is functional again and haven't had the intermittent stoppages that we did previously. Since we had warranty, I specifically requested NVM as the contractor through whom we wanted our repair work done - after reading the reviews on Yelp and Angies list. And we were very satisfied. read more

Mr Starks showed up on time was very professional finished the job in a half hour A great experience read more

Been a homeowner for 30+ years, and tried several A/C companies until I found North Valley Mechanical. I exclusively use this company because of their superb customer service. The office personnel and technicians are genuinely dedicated to customer satisfaction. I scheduled an appointment with my favorite technician, Lay, to perform preventative maintenance on my American Standard unit on March 8th, 2018. As usual, he was professional, efficient, personable, and patient with all my questions and concerns. I LOVE the peace of mind I have using North Valley Mechanical! read more

Made an appointment for service at 1pm today and was told I'd have a repair window of 5-7 ... I was then called at 4:29 pm to get notified that the technician took off the rest of the day and they can't help me until Tuesday. I have no heat. Understand it's the holidays but it's not a holiday today...Had I known I would have been able to call another provider earlier in the day when they are open... clearly not a company you can trust to repair expensive equipment or rely on service if they can't even commit to appointments. Very disappointed. read more

Kirk and his team recently replaced an air conditioner on my house. He was able to get it done quickly and professionally while I was out of town. I would recommend North Valley Mechanical to anyone. Thank you Kirk and team for the incredible service and price! read more

We LOVE North Valley Mechanical. The first time we needed work done on our AC we stupidly called another company, who did a shoddy job that North Valley had to fix. They are always prompt, polite and do great work. We recommend them to all our friends! read more

North Valley Mechanical is awesome! They have fixed and serviced my AC and I would highly recommend them. They are prompt, professional and knowledgeable. The tech cleaned up after his work and the price was right! read more

I'm currently under a yearly support contact which qualifies me for 24hr response. Called the office at 5:40 which is after hours, no operator answered, just a voice message to call another number which I called and got another voice message. Its now past 11pm, AC is broken and no one from N Valley Mech has called. So much for 24hr response! read more

I'm new to the Phoenix area and called North Valley Mechanical due to their proximity to me and their high yelp score. I'm very glad I did - they had Chris Haak out the next day who diagnosed and repaired the problem quickly and at a reasonable price. He also noticed one of our fans was mounted upside down and repaired that free of charge. Couldn't have asked for someone more honest and knowledgeable. Thanks! read more

From diagnosing our a/c problem (we need a new one) by Jared, to proposing a new one by Jim Reed, to the price (reasonable), to the installation, by Shawn and Matt; to the supervision of the whole project, by Jim Reed, we had an entirely positive experience. I would unreservedly use and recommend this team. I did my best to aggravate them, but they hung in -- they said because of my wife. What easily could have been a bummer, like going to the dentist, turned out to be a pleasure. Arthur Schiff & Ginny Sibbison read more

Just finished having our central air and forced air units checked by NVM. We were very pleased with the thoroughness of the technician, David. He did a great job at listening to our concerns and explaining his process and status. No bait and switch tactics here...just honest folks trying to exceed their customer's expectations. read more

They are prompt and efficient. North Valley was fair in service calls and eventual replacement of my very old AC. They helped me to squeeze 20 years out of a unit and then were very fair with the installation and cost of the replacement. I highly recommend them. read more

We couldn't be happier with the fast and professional service received . The day prior to NVM coming out, a different company came first to fix our AC. The technician said they needed to order a part that would take 3-5 business days. The technician wrote "NO ROOM" on the service ticket, whatever that meant/stupid! Needless to say NVM was called to come out the next day, and their technician Tim had our AC up and running in less than 2 hours. We are ecstatic with their service and highly recommend. read more

Had to call them out to the house several times (3-4) for the same problem. Was changed a callout fee + parts + labor to do the job- all times. The company would send a different tech each time and it would confuse the process, therefore, the diagnosis always changed. Not responsive to messages over the weekend. Would not recommend read more

Our A/C unit went out at 8:00PM. I got the number for North Valley Mechanical and called NVM immediately. Kirk took my call and said they would contact us the next day. Kyle at NVM called us the next day in the AM. Dave, the Tech, was at our house at 1:30 PM and completed the repair by 2:30PM. I consider that to be a great professional response and customer service. NVM is now our HVAC service company going forward. read more

We have been using this company for years and we think of them as extended family because they are always there for us when we need them! They are ethical and honest and have saved us money by finding out when our warranties are up on equipment and always conscious of our budget and our wallet! I would never hire another service EVER! They are the best!!!! read more

Be aware that their system of charging a "flat rate" for labor will likely not be in your favor since the billable hours are over estimated. At $125 per hour for labor, paying an extra hour or two for time not spent can be costly and is unnecessary. In my opinion this is an unethical business practice. When voicing concern about the practice, I was simply told to "look for someone else" if I was not satisfied. read more

Go with North Valley Mechanical! I have had old AC units serviced and new ones installed and have always had a stellar experience with NVM. My old units were on their last legs and my home warranty company sent out a few duds before they sent North Valley. They diagnosed and fixed the problem quickly and the experience was painless once they got involved. From then on I refused to get service from anyone but North Valley. It was an easy decision when I had to decide who to go to once I needed to replace the old units. The guys from North Valley Mechanical came buy, listened to what we were looking for, took measurements and gave their recommendation. The install was quick and easy and the workmanship was flawless. My house has never been more comfortable; I have NVM to thank! read more

I highly recommend North Valley Mechanical. My old AC stopped working and North Valley Mechanical got it running the same day with out over charging me. I got 5 quotes when my rental property needed a new AC. North Valley Mechanical gave us the best value by far. Kirk was professional and informative. After my experience, I suggested them to my sister and she was just as happy. I have used them for a few years now and have never had a bad experience. They went above and beyond at a low price for me and my family. read more

I was assigned North Valley Mechanical (NVM) from Oneguard warranty and was scheduled for them to come out 3 days after initial phone call request to warranty company. When the tech arrived (2 pm on a Friday), he spent 5 minutes looking at unit and then said he would have to order part and it would not be until late the following week until anyone could get back to repair. He said it would take so long because of how busy they are. He never gave me an invoice or any paperwork upon leaving but said pray it lasts until we can get back because it's not going to be until next week sometime! Within hours of this visit (3 am Saturday morning), the unit stopped working all together and I spent entire weekend trying them out but was told that they are working and very busy, but not to worry because the account has be noted and they would call me back that day. Well, I never received a phone call as promised and endured no A/C for the entire weekend! I left multiple messages, all of which were ignored. They clearly pick and choose who they service and since I was assigned to them through OneGuard, it was evident that we were not a priority. We thought we were stuck with them all weekend, and told we had to wait until Monday when they re-opened! After many phone calls to OneGuard, we got permission to go with another HVAC certified company that works all weekend, takes calls and fixes/repairs the same day!!!! R&R Refrigeration services the valley and took care of and from the start, it was clear they were genuinely concerned about our situation and assessed the problem which was completely different from what NVM said! R&R fixed it within an hour because they had all the parts on the truck unlike NVM, who didn't even order the part the same day but waited three days to do so!!!!! North Valley Mechanical claims to be extremely busy, but unfortunately they are too busy for all of their customers. Beware and expect to have to cater to their schedule! read more

I've been using North Valley Mechanical for the past four years for my air conditioner/heating unit maintenance. Well, my old AC unit finally died this year, and they came out to see if it could be repaired but the compressor was shot. They came out the next day and explained everything I needed to know about what type of unit my condo requires and everything that they'd be replacing with my new installation as well as the warranties that I'd get with my new unit. They had it done in no time and I was loving my comfortably cool (and much quieter) air conditioned home. Their service is impeccable and their techs are always reliable and very friendly. read more

I have been using this company for several years to maintain my AC and Heater. They consistently send out experienced honest techs. The prices are fair and they will do whatever they can to get you squeezed in quickly. Last night my air went out, I sent a facebook message and had a response within the hour. The tech came out this afternoon and my house is nice and cool! I highly recommed this company! read more

A few Months back, on a Monday morning and right in the middle of the hottest time of the year, our AC stopped working on us. This was not just a problem because of us getting hot but it was also a big problem for us because we run a small personal training business out of our house. However, Fortunately and thanks to the great social networking group I attend, I already knew about the highly recommended North Valley Mechanical company. Wow!!! .....in Less in a few hours our AC was repaired and up and running which means we didn't have to cancel any of our clients. Plus, our AC runs the best it ever has since the repair. Seriously, North Valley Mechanical is the real deal!! They are reliable, professional, and the best town!! read more

My ac unit unfortunately had had enough after 30 some odd years, and these guys were quick to find me a replacement and were very prompt and professional with their services. I definitely recommend them! read more

NVM = not very moral! Used them via assignment from our home warranty contract administrator. Their tech arrived to check out minor humming noise with a big hearty smile and told me that he would treat me and our furnaces as good as he treats his own father and his old man's equipment -- I should have smelled the rat right then. He proceeded to diagnose serious water leak potential from what he described as furnace condensate drain pipes that I subsequently learned from my regular HVAC service company were for air (like the vents above sink traps) -- not even for water -- and posed no threat of the dire consequences that the HVM guy forecasted if we didn't have him do major (read $$$) prevention projects to save us from the imminent flood. He even told me that his boss was a real stickler -- especially on home warranty contract work -- and that often meant that the warranty insured customer didn't get the repairs that the warranty contract promised unless the homeowner was lucky enough to get this guy to make the service call. Sounds like this company has real problems within itself and well as with potential customers. Conclusion: if it all sounds too good to be true, . . . well, you know the rest. read more

Very upset about this company. They came through fidelity national home warranty. My A.C. went out on Saturday the 23rd of July 2016. I called fidelity and they were able to send someone out wensday the 27. I live in az. It's well over 113 degrees. When the technician came out, he first mentioned to my wife that it was the control board not working and made a temporary fix. After an hour it broke again. By that time I left work early, called north valley mechanical to demand have it done right. Well technician came out 2 hours later and said it was the fan. And they have to order parts. Well now there saying there coming out until Friday the 29th. So yeah almost a week with no ac. This company was very unprofessional and rude when they had to come out the second time. I will never recommend this company or fidelity national home warranty. Stay away from them if you need the work done right the first time. read more

So I called OneGuard Home Warranty to have them send a contractor to conduct an A/C tune up on my house. Overall I am happy with NVM's services. Let me start off by saying I was a bit irritated at first because they scheduled an A/C tune up in the early morning (when temps are cool) and thus could not accurately check the refrigerant level in my A/C unit. The tech explained to me that the unit refrigerant levels could not be checked precisely because it was not Warm enough outside. So I called the Home Warranty company back and told them I paid for 100% service, I expect the services to be 100% completed. So I had to take an extra 4 hours off of work to accommodate another tech to come out to my house and complete the service. Julian was the second tech to arrive and finish up the services. He found one of my A/C units to be a little low on refrigerant so he added some. He also taught me some things about my A/C unit and was very insightful and helpful on this. So I give them 4 stars for completing the work under one work order (I didn't have to pay extra for the second visit--not that I should have) and also for Julian being super friendly, informative and insightful. If they would have done this all 100% on the first visit, I'd have given them 5 stars. Not sure why they schedule A/C tune ups in February bright and early in the Morning if they know going-in that they cannot get accurate readings on refrigerant level in cool morning temps. read more

NVM is the type of company that restores your faith in the service sector. Their staff is responsive, their technicians are adept, and their commitment and work is stellar and consistent. Moreover, there's a real family feel to the customer service they provide. NVM will go above and beyond. I would surmise they're the best A/C company in the Valley! read more

Just had my first experience with North Valley for a service call on my AC. All interactions were very high quality. Great communication and good use of technology - seamless and easy experience. The people were top notch and service oriented. read more

Don't use this company. They are rude and out for the money only. They showed up demanding money upfront and then leaving my air conditioner without a compressor when I did not get there fast enough from my work to pay them. They hung up on me multiple times and was rude to my daughter when she answered the door demanding money without even saying who they were! All around BAD experience!!!! read more

Excellent service from the start to the finish....the person answering the phone to the tech....cordial, professional and the willingness to answer all my questions!!! read more

The owner Kirk is awesome!! Very attentive and is available to make things right!! Came over to help me with my filter and program my AC System, would highly recommend him!! read more

Our home warranty company sent our NVM to check our HVAC system for us as we were told by another company that it was in bad shape and needed replacement. The NVM serviceman spent a lot of time going over the whole system, checked all the readings the other company did with vastly different results and spent time explaining to my husband that there was nothing wrong with our HVAC system. What a relief! THANK YOU for your thoroughness and honesty and not trying to sell us something that wasn't needed!! read more

You know how the story goes. A/C goes out & the search to find the right company starts. This is followed by frustration, missed appointments & an up selling tech. Skip all the drama and call NVM. These hardworking folks came out on a late Saturday & got us up & running. I can't say enough good things about them. read more

Highly Recommend- I had a maintenance agreement with another company but continued to have problems so I asked my friends and family who they would recommend. It turns out my parents had used North Valley Mechanical and suggested I give them a call. The lady who took my call was very nice and made sure I got to speak with the owner, Kirk. At the time I was mostly interested in getting general pricing for replacing my hvac. Kirk took the time to give me different options and offered to come by when it was convenient for me. Life got busy and I didn't follow up until 60 days later when my hvac broke again. By now it was over 100 degrees and they were very busy. Kirk told me he had appointments all day but would do his best to fit me in asap. He ended up coming over that same evening after he finished his other appointments and was probably exhausted. He wanted to make sure my family didn't have to go any longer than necessary without air conditioning. Kirk found problems that my other company had either caused or ignored. He did not disparage them, instead he quickly did what was need to get us cooled off and promised a return visit the following day to make sure we were happy and to give us a quote on a new unit just in case (my unit is 16 years old). I know there are some reviews from others that are less than 5 stars but I give you my word, this is a very good, highly reputable, and CARING company. I look forward to many more years of being a loyal customer of North Valley Mechanical. read more

I had Kirk and his team replace my two heat pumps in December 13. They are very knowledgeable. Worth any difference in cost. I had three proposals and only N Valley understood my needs and suggested the right units and ducting properly. We are saving 46% annually on our electric bills. Much more comfortable cooling/heat. Continue to get great customer service. Thank you team North Valley!! read more

I am not a Yelper, so what I am saying is coming from authentic enthusiasm for this business. Kirk and this entire company are first class. They are honorable, trustworthy and thorough. They go the extra mile for you, and back up their work, no matter what. I will NEVER use another company for AC needs. You shouldn't either. read more

Not a huge yelper and I hope my review makes it to the top! I'm so relieved to know I can trust a company, their techs and office staff. Companies like this kinda throw you for a loop as you don't expect such amazing service - having been used to the average service professional. My AC started blowing less cool for about a week, then finally was blowing room temp air. I panicked as I have a two story townhouse and nobody ever wants to use a 30ft ladder. Jared was awesome... can't say enough about how impressed I am with his professionalism and competency. Kylie in the office was GREAT also! She gave me the short time window of arrival. So impressed... This work was contracted through my home warranty Old Republic. read more

North Valley Mechanical was sent by my home warranty company. My heater was acting like a car and would not stop working when they were here. They must have come here about 4 or 5 times but never gave up. They came each time I called and after trial and error Zack finally figured out the problem. Now my dogs don't have to wear sweaters anymore. Thanks for never giving up. read more

Kirk the owner is a stand up guy and I would recommend his services to anyone. Kirk knows what he is doing and treats you with respect. He will not try to push any extras on you. You will get quality honest work from him. read more