My water heater was only giving warm water. We thought there could have been a problem with the thermostat. I called Stellar on Labor Day and made an appointment for the next. Brandon was our tech, a very respectful young man. He explained what was wrong with the heater and it needed to be replaced. We were hesitant to do anything at first. But we found that the water heater could not be repaired and had to be replaced. We made an appointment and Brandon returned ready to work. He was punctual and very professional. My husband was happy with the services he provided. We would highly recommend this company. P Royster read more

Took 2 weeks to fix our garage door.. the tech billed for an initial trip charge that HE DIDNT MAKE a trip too. He had me take a photo of our front door and send it to him so he could say he came to our home and looked at the garage to order the part... so now theres a part ordered, but he's never even been to our home... now he's missed the last THREE appointments and just not showed up... the only work this company gets is from property management companies. Because Noone in there right mind would give this sorry company any business.. read more

Shelby came out to service my slow draining kitchen sink. After 15 minutes he told me that he tried to drill but recommended hydrojetting but it would need approval from my home warranty. I asked if my sink was still usable and he stated "yes, but it would just drain slowly". The sink is completely non functioning. It doesn't drain at all. They wanted to charge $650 for the hydrojetting. I called and spoke with Paul, more or less because his plumber lied and left me with an unusable sink. He told me what was recommended and stopped replying. read more

IF YOU NEED A NEW WATER HEATER and you have a water pressure valve, MAKE SURE THIS COMPANY INSTALLS AN EXPANSION TANK!!!! This is CODE per City of Phoenix. Stellar came out and installed a new water heater but DID NOT KNOW THAT AN EXPANSION TANK WAS CODE. Consequently, the new water heater they installed failed a couple years later and Stellar REFUSED TO TAKE RESPONSIBILITY. They are not honest and not educated on what is code and what is not. Please be careful when using them. If you use them, call the City of Phoenix BEFORE they do any work. Mike Lugo with the City is the one that helped me with these guys. Stellar ghosted me and would not fix their mistake...NOT HONEST, NOT EDUCATED AND THEY DONT BACK THEIR WORK! read more

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Stellar Home Services was sent out for a leaking water heater via my home warranty. The guy showed up up at 10:30 am; almost immediately after my water heater started leaking. Great. The guy took pictures, said yeah, once a tank starts leaking there is no fixing it, the tank is 14 years old, and I will be back at 12 pm to finish the job/replace your water heater. Within 10 minutes of him leaving his buddy from Drylux Restoration showed up to verify water damage. I said there is none, it just happened, nonetheless he came in, looked around, opened a door, took the gauge off my tank and said he is going to get one from his car to check the water pressure. Handed me his card, said water pressure is within normal range, no damage, call if I need to. It's now 3:45 and the guy from Stellar Home Services never showed up, never called, nothing. I called the number he originally called me on and left a message saying ' You were here this morning, said you'd be back by 12, it's 3:30, I have to leave at 4:30, we will probably need to reschedule'. Within 40 minutes of me leaving him a message, my home warranty called to say that Stellar Home Services said it was not normal wear and tear, it was because of my water pressure. I have no idea what that guy was doing all day after leaving my house at 10:30 am, but this company is a totally unethical, shady, and down right unprofessional. USE SOMEONE ELSE. I am getting a second opinion and told my home warranty company this entire story. I hope they never get one more business call from my home warranty. Or any. I hope this helps you in making a decision on who to use for your home. 602.818.0269 Stellar Home Services. read more

Alonzo and his team were killer and fast. We had a hot water heater with a bad valve and they replaced the valve quickly and efficiently. Realy appreciate the quick service and knowledge. read more

Stellar Home Services - Plumbing Near Me

This company was sent out by my One Guard Home Warranty. Original company never called even when the warranty company checked on them since had never reached out, still haven't. The warranty company reassigned me Stellar Homes who called me within hours. I let them know we had leak under kitchen sink wasn't sure if pipe or garbage disposal. Branden came out next morning and had the problem diagnosed (garbage disposal) and replaced within about 30 minutes. Branden was very professional. I would highly recommend Stellar Home Services of Phoenix AZ and Branden. read more

I am totally impressed, the company had competitive pricing, Art,and Joseph came in 2 hrs. Did a through diagnostic, gave me 2 options. I chose new water heater. It was installed so quickly, those men work very hard, clean and the job looks great. Young men represented their company very well. So friendly and kind. I recommend them as A+ 100% John read more

My previously installed hot water heater (manufacturer date was 2020 on the unit) it went out as it was leaking all over my garage. I called Stellar Home Services (the phone number on the unit & the company who installed it originally) and they informed me that it was under warranty and he proceeded to walk me through turning the water off, also had me text a few current pictures of the unit and advised me that they would get a crew over the following day to install a new hot water unit for me. The following morning I sent a text asking if we had a time frame for the new unit to be installed. I received a text back advising that the crew would be there around 11:00 a.m. 3 guys showed up with the new water heater and advised me it would take about 40 minutes to install. When they were done they knocked on my garage door and advised me that it would be $650. My jaw dropped and I asked for what It was under warranty. (Stupid me believe that under warranty meant it was covered) No mention of any costs at all over the phone to me when I called the previous day. They inform me it's a $150 exchange unit fee for the hot water heater and $500 for labor. They did take $100 off, but I was so dumbfounded as to why I was not informed up front. THIS IS NOT GOOD SERVICE AT ALL! I WILL NEVER USE THIS COMPANY AGAIN, JUST FOR THE REASON THAT THEY DECEIVED ME AND TOOK ADVANTAGE OF ME. read more

Run away from this company! If you let them into your house, they will lie and they will bring water restoration company without telling you to try scam you thousands of dollars for unnecessary "water damage restoration". My tenant happens to be a general contractor who told me there is no water damage restoration needs to be done. They told my home warranty company (Oneguard) that a 13 year old water heater broke "due to high water pressure, not normal wear and tear", resulting in the denial of my claim for water heater replacement. They lied in their report to the home warranty company that my rental house does not have a pressure reducing valve (A plumber went to my rental house today told me there is a 1' pressure reducing valve). They then tried to lure me to use them to replace the water heater and install a pressure reducing valve. When I asked Paul what is the evidence to say the 13 year old water heater leaking is due to higher water pressure, he denied saying that but refused to call OneGuard to clarify. Extremely unethical company and will do anything to get your money! read more

One Guard contracted Stellar to come out and fix our soft water. Grant was outstanding. Not only did he quickly diagnose and fix the issue, but he took the time to explain how everything is supposed to work and what to look out for in the future. Thanks Grant! read more

This is the kind of service industry company you want coming to your house. Great service and friendly techs. We have used them twice always happy to come out and always on time. Prices can't be beat. read more

Had my water Heater go out ... and they (Paul Eastman) came out early the next day . They were fast , had a replacement done in less than an hour .. very impressed with their work and cleanup . Pat Gleason read more

Our disposal was not working, I called Paul and he sent a tech out the same day. Brandon was very professional and kind, he took care of the issue right away, this is the second time I have used this company and would highly recommend them to anyone. Dave Vandever read more

We had an old water heater go bad and flood the garage. I called Stellar Home Services that night. They were at my house the next day with a new water heater! Saved me money annually by converting to gas from electric. Professional soldering, clean install, great price! Staff was very kind with my family and friendly. Hauled off the old unit and left the work area trash free. Highly recommended. 10/10 read more

Stellar Home Services - Water Heater - Plumbing Near Me

I was lied to by their representatives. I was told that I would be charged $150 up front for installation of a faucet, but would be reimbursed by my home warranty company because it was a warranty claim. That turned out not to be true. I called the main office and not only was I not offered a refund, a partial credit, an apology, but I didn't even get acknowledgement of misinformation. All any of their representatives did was blame someone else. The installer blamed the initial claim inspector, the operator blamed the warranty company. I do not recommend this company. read more

I do not recommend Stellar for any services. My home warranty company sent them out to replace a hot water heater. My home warranty doesn't cover the new pipe fitting or the plastic pan that sits under the water tank. Stellar charge me $400 for these parts and stated they wont install the tank unless I also do new fittings/valves. $120 of that amount was for a plastic pan that I could have purchased for $20 at Home Depot. Exorbitant markups. They were on site for only 40 minutes. I was charged $400 for pipe fittings, $75 service call fee, my home warranty covered the other $600 for the tank itself. They packed up to leave and I noticed they neglected to install one of the PCV pipe fittings. I pointed this error out and he sloppily installed it. read more

Paul is awesome and we have been calling him for plumbing issues for years. He and his team are quick to respond and do great work.

This review is based on Matthew Eager's skills and great work . This young man , worked very hard to find and correct the problems we had . Paul , who is the directing manager I think is as helpful and on it as anyone we have worked with . Based on these two men , I suggest this company eSpecially with you warranty , as we all know oNe Guard is touch warranty company to work with , stellar has found a way to make it work for us the consumer . read more

These guys are great. Needed a new water heater (they installed the old one in 2009). Called them and they came out and installed a new 50 gal electric including new hookups and a drip pan ... read more

I had a leak in my tub and kitchen sink. The service man was polite & did amazing job. They were timely & I would highly recommend them to friends & family. read more

STELLAR Home Services has been my go to for all my In home service needs. This family owned business is located in North Jersey and really is a Hidden Gem of a company. Thank you Chris for always going above and Beyond with the great quality work for a Great Value. Remodeled my kitchen and we couldn't be happier with the results and it was all done within the estimated time and cost qoute. HIGHLY Recommend this company!! read more

My home warranty company sent Stellar out to repair a broken shower valve. Caleb was the tech assigned to our job and he was awesome in working around our schedule to come out. The valve was really corroded in there, he worked so hard at it and eventually got it out. Super nice kid. Thanks Caleb for your diligence on our job! read more

I requested service from Stellar. There was a mix up on the service day , with timing and parts. I spoke with Paul, he went out his way to help me. He did not need to do that, but I am deeply grateful! I would highly recommend this company as a reliable, go the extra mile kind of company! Thank you STELLAR! Lisa S read more

I have had Stellar Services out multiple times through my home warranty. For things like my toilet or sinks. They have been friendly, reliable and down good work every time. I have used them outside of the warranty service as well to install a new toilet in my home. Next up- new faucets. What's great is the Plummer is always willing to guide me on what I will need and makes sure you are satisfied with their work. I have found my go-to for anything plumbing and plan on seeing what else they can do in the future for me. read more

Stellar Home Services - New toilet they installed.... - Plumbing Near Me

Recently One Guard Warranty referred Stellar after I opened a claim for water heater, the tech, Shelby, showed up for less than 5 mins without performing a thorough diagnostic and said my PSI was too high and left in a hurry. What the heck does this mean??? This was the worse $69 service fees I ever spent! Regardless to say, One guard had to send a second contractor out to my home, who took his time to review the issues. Although the problems were not solved but the customer management is worth noting for the next poor soul who need help resolving any issues when calling or contracting with Stellar. read more

Melissa and Billy were nice, quick and prompt They not only fixed my shower they recommended future services that might need to be checked out by property management Highly recommend for future services! read more

My rental company hired Stellar to come do a repair that another company failed to properly correct. Anthony F. was dispatched and he was amazing! Friendly and knowledgeable, he told me exactly what the issue was and what needed to be done to resolve it. Highly recommend and wish my company would use Stellar every time of all of their employees are like Anthony! read more

We used Stellar Home Services today to repair a running toilet and repair a faulty diverter in one of our showered. The two gentlemen showed up towards the earlier end of our 2-hour window. They were friendly, knowledgeable and curious to our needs. I recommend Stellar for your plumbing needs. Greg & Kimberly (Litchfield Park) read more

Stellar Home Services was contracted by Oneguard to remove and replace (R&R) a Moen 1222 valve cartridge that malfunctioned which did not allow the shutoff of water to our shower. We had to shut off the main valve that allowed the flow of water to the whole house. Removing the valve cartridge is a simple procedure but it was stuck in its housing and I did not want to risk damaging the pipes behind the wall by pulling too vigorously on it. There is a special tool to remove this cartridge and I didn't have it. I called Stellar and asked them if they could possibly come out and to R&R the valve and they responded within one hour! Juan and Mike arrived and were very professional and courteous. The job was completed within 15 minutes. When they were done, Juan asked if we had any other questions, even unrelated ones, on any issues we had relative to plumbing. They gave us some valuable advice. I want to thank Juan and Mike for an outstanding experience. I'm not sure why there have been other negative reviews pointed at Stellar but from my experience with them, they are top notch and deserve kudos for a job well done. read more

Beware! Stellar was sent to my home by my home warranty company OneGuard, for a leak in a pipe. When they showed up they did't have the proper equipment to complete the job leaving me to reschedule another 4 hour window out of my workday to wait for them. After the pipe was replaced, they damaged two valves in the process and now I have leaking in two additional areas that I am told will cost an additional $350 each to fix. I've made several attempts to contact them, texted Matt and asked him to have Paul call me. That was over a week ago and here I sit, with two leaks that I didn't have before they got here. Poor. Just bad business. read more

Stellar was assigned by one guard for a leaking pipe. Stellar informed one guard the job was complete, but Paul and his team never repaired/replaced it. All Paul did was destroy my bathroom. Paul is horrible. Stay away from stellar. read more

Brandon and Paul from Stellar HS were amazing to work with. They were able to come and replace water heaters from two of my residences on the same day that I called for each one. They were efficient and on-time. I would highly recommend this company for your plumbing needs. read more

This was a great experience from start to finish...Paul responded very quickly to my service request (initiated through my HW company) and got me scheduled the next morning. Brandon our Tech was on time, professional, knowledgeable, but most of all, patient and kind...that's real hard to find these days and I just want you to know it's appreciated by me! read more

I highly recommend Paul with Steller very efficient and friendly, quick response does great work reasonable priced. I refer him to family and friends and always get a good review. I continue to use his services and still seem to have a great experience. read more

I had a leak in my master shower and contacted One Guard Warranty to fixed the problem and they sent out Stellar Home Services. Stellar came out and said that they needed to turn off the water to the house. My son was taking a shower and I asked if they could wait 15 minutes, but they said they would not wait or reschedule. They said I need to pay and additional service fee to reschedule to fix the leak. Not what I consider good customer service. read more

Fran P. What a great service call. My technician, Andrew, was so courteous and knowledgeable. He arrived on time, in a mask, and carefully listened to me as I explained the stoppage in the kitchen. He worked on fixing it, and he did! He also spent time explaining to me what he did. Also explained if it happened again, what I should do. Great service from a very knowledgeable technician. read more

If you are a customer of One Guard Home Warranty do NOT let this company in your home. They will not fix what's wrong and they won't help you figure it out. read more

Unethical company! Brandon and Paul are pushing their own remediation company instead of providing plumbing services. We had the exact same experience as Lisa B. See her review. It could be insurance fraud scam. We submitted a service order with One Guard Home Warranty for a leaky 13 years old water heater. They sent out Stellar Home Services. Brandon said that he can send his water remediation company right away to pull out the drywall. He said there is water everywhere, in the other room, in the bathroom. The drywall needs to be pulled put immediately. We could have the home insurance pay for the remediation. We advised him that we will do our own remediation, he should just remove the water heater first. He said OK. 1 hour later, Medina from One Guard Home Warranty called and said that she is not approving the water heater replacement. She says, it is not normal wear and tear on the 13 year old water heater, it is the high water pressure in the house. The pressure she says is 80 psi. We take a different plumber to the house 1 hour later. The pressure is 70 psi, according to the other plumber. read more

Stellar Home Services - Plumbing Near Me

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Oh I couldn't agree more with the last reviewer. I had similar experience. The same technician, Shelby, showed up and barely performed any diagnostic to the current issues. I knew right away that he was disinterested in the service or care about what's needed to be done. It was apparent that he just wanted to move on to the next call to collect another service charge. Maybe I'm old school, passionate and care about what I do which was not the case for this guy!!! Never got a follow up call from this company or this guy to see if I needed anything else while waiting for home warranty to approve. Folks looking for a good plumbing company- this is a NO GO!!! read more