I knew from reading reviews that my vacuum would be in good hands at this store but I had no idea that I as the customer would be treated so well. I've never had a car living in the city but thank you Covid- car time in the city. I knew that parking on Austin would be a nightmare so I called the store ahead of time to ask Steve to help me out since i could not park. I went to drop off my Dyson handheld. Steve was meeting me out front. As soon as I turned my back to grab the unit, a police officer quietly approached from behind to write me a ticket. Steve stepped in like such a good human being. He fought for me to which the lovely nypd could not have cared less but Steve continued by saying that he would take care of me and not to worry about anything. I knew what that meant but was mortified because I was having such an awful day. Suffice to say, nothing could be done about nypd- as a woman living in nyc, when I need them, they're absolutely useless but when a person (me) tries to do things right by not double parking, as soon as my back is literally turned, for like, a millisecond, they show up to place a ticket in my windshield. All this to say, when I called today, a few days later to pick up that unit, after my ego healed a bit, Steve did not charge me for my repair which was so unnecessary and also, a good reminder that this is why I choose independently owned stores and that good people are still around. Do not ever hesitate- go to this store for all your needs. Even if it's to say hi. read more

North Shore Vacuum is a wonderful family run business, so nice to see in this day. They are helpful, knowledgeable, friendly and happy to answer any and all questions. We bought a Miele vacuum and they demonstrated every feature and spent a lot of time. Very competive pricing, and even offered to carry it to the car for us! We cant recommend them enough. As I said, its nice to see a business like this with all the big box stores and online retailers. They are in business close to 50 years, and I can see why. I wish them another 50! read more

They were able to fix my vacuum -actually the hose needed to be replaced. I am so happy they were able to find the problem, and I don't need a new one. I highly recommend them. They also rewire lamps. read more

Steve and David were awesome. Highly professional and friendly. Bought in a vacuum for a repair and they had it done real quick. Amazing job and I'd highly recommend taking care of your vacuum needs here! read more

After an endless search for a new vacuum cleaner I found this place thinking we would just give up and repair our 20 yr old electrolux.I was looking at repairs and decided to take one more look at new vacuums since I saw them on their website, checking also found great service reviews.I was not disappointed ,this has been one of the most pleasant,fair ,professional experience for a purchase.The owner Steve answered my questions,guided my requirements.Steve went out of his way to make sure my new vacuum was delivered convienently with out a long wait.,respecting all my specific concerns. You will never find a better place for friendly service,fair prices and professionalism.We are very happy with our new vacuum and would not hesitate doing business with Northhshore Vac again. read more

The proprietor was wonderful and fixed my vacuum while I was there! Super cool and nice!!! Great work too!!! read more

An outstanding local business. I needed a new vacuum for the basement floor and North Shore recommended an entry level canister model that works great and should be reliable. It's also admirably quiet and the sales person demonstrated all the features and answered all questions that I had. I returned to North Shore a day later with two other vacuums that I have; a hand vacuum that had stopped working and an upright that had a burning smell. North Shore offered free no obligation estimates. The upright just needed a belt and the hand vac needed it's motor repaired. Both were taken care of the same day at a VERY reasonable price. Yes, North Shore actually repaired the motor. It's rare to find places like this anymore. As I said, outstanding! read more

Vacuum repair. The good folks at that vacuum repair shop on austin street in forrest hills qns rescued my Old vacuum that i thought was unfixable. Good service. And 20 year old vacuum that works better than when it was new. . read more

These are decent, honest people. When my mom, Ida, told me about her experience, I was touched and had to write a review. (Vacuum repair).

Twenty five years as a customer and Steve is still the man to go to for any and all vacuum cleaner needs. My Oreck finally died and went with Steve's suggestion for a Fresh Era upright. Always great to deal with someone face to face!!! You can't do that with Amazon!! Support your local businesses!! read more

I am so glad I found Steve and his repair shop before chucking my beloved Shark freestyle vacuum. Something was wrong with the rotating brush and intake area and my messing around with it only made it worse! I got nowhere with Shark customer service so I turned to North Shore Vacuum and the problem was resolved in 48 hours. The owner, Steve, was very responsive and efficient, and I enjoyed chatting with him. I dropped off my vac on Monday afternoon and he had it ready good to go the next day. He clearly loves what he does, is honest, and cares about his customers. I'll definitely visit his business again for my future vacuum needs! Thanks Steve! read more

Steve was super helpful. Why you go to a small business. Highly recommend - great service. Swapped out my Electrolux for another used Electrolux. Felt like everyone got a good deal. read more

Great Service ! Brought my Kenmore vacuum to Northshore in the morning, they had it repaired and back to me the same afternoon and the cost was fair and reasonable. Originally, I intended on having Sears service the vacuum. After waiting in endless phone queues, I was unable to set an appointment and out of frustration looked for a local repair shop. I am glad that I found Northshore. We're fortunate to have this business in our neighborhood. read more

This is our go-to place for vacuum cleaner bags and repairs. Yes, one can buy bags almost anywhere nowadays but Mister is v-e-r-y partial to his 1982 Eureka Roto-matic vacuum, so we shop here, where they have an exhaustive selection of supplies. North Shore also stocks Miele, Electrolux and Oreck vacuums so we can buy a model made in this century once 'Ol' Red' "bites the dust." A girl can dream, can't she? read more

"Your vacuum cleaner is ready. You can pick it up this afternoon," said Steve on the phone. Within a day he had returned our 6 year-old upright vacuum to perfect condition. The price was extremely reasonable. I'd almost forgotten how well this cleaner had worked when it was new. There were a number of good, solid-looking new vacuums on display. If you are looking for a vacuum and you're in NYC, it would be worth taking the E or F trains to purchase from here. From my experience I have every confidence that the owner of this local store will take good care of you. Thanks North Shore Vacuum. read more

Great service, and reasonably priced to make two vintage Electrolux vacuums work like new. Steve, the owner, was nice, helpful, and quick with an estimate. No work was done until I gave him the OK. Would much rather pay to extend the life on well made machines than spend much more $ to buy new machines that just aren't made to last. read more

This 'is' the place to take your Vacuum for a 'Free Estimate' if like mine, decided to bite the Dust. They've been in Business for over 30 years and KNOW their Stuff. He has a great selection, Miele (which I am partial to myself).. a little more costly, German made but you pay for what you get. Quality. You can buy a refurbished cleaner as well as a new one, if on hand and in general he will work with you on Pricing. He carries other Brands as well. Plus + you'll get a Warranty of a referb'd Cleaner... Give him a shot, you won't be dis-satisified. Darell ~ Forest Hills read more

Our vacuum cleaner seemed for a long time like it was getting ready to join one of the weekly processions of other has-been appliances that line the streets on garbage day. It had lost its appetite, had a burnt smell when plugged in, and was considered generally a sad waste of precious space toward the end. I didn't feel quite so bad as I would have were this an appliance we had purchased. Instead, it was one of the more fortunate vacuums which had been rescued from the weekly scrapping by a resourceful do-gooder who happened to be our neighbor and made a gift of it to us due to his surplus and our lack. After a few more weary years in servitude, the inevitable was right around the corner, but fortunately for us (and for the vacuum) so is North Shore Vacuum Corp. Ahhhh, blessed North Shore Vacuum Corp, one of the many unassuming little storefronts only the intrepid or un-self-conscious venture to enter, for who but the lowly among us have nothing better to accomplish with their time but to wearily escort worn-down appliances to such a dreary looking little shop? Yet it is in just such a shop that miracles are performed! And I dare suggest they may be performed here quite regularly! What else could it be than a miracle that our poor wretched vacuum has been given new life? Not just a second chance, either, for it had had that already, mind you. No, this vacuum had been restored to well beyond its youthful vigor! Our vacuum now has an insatiable appetite! See how it growls with ravenous passion as it wolfs down its meals! It is a Franken-vacuum now! It LIVES!!! And the humble fella behind the counter charged us such a trifle of a sum for the privilege of renewing our hope for the future of all our portable appliances be they sewing machines, vacuums or typewriters! Too bad I can't use it on our sidewalks in winter. I only wonder can North Shore Vacuum Corp fix our snowblower, too??? read more

I did not have an issue with this vendor's work. It was good. He serviced our vacuum, which burnt out because it needed a new filter. So, he ordered the parts and we got the vacuum cleaner back a few days later. However, we were missing essential parts to our vacuum and then some. One of the extensions were not the same extension we had on the vacuum. Apparently, it was replaced with a newer model's extension and two of our parts were missing. Mystery? Two parts that I totally use all the time. When asked what happened, CLUELESS! So, now I have to go and order new parts for my vacuum. So, a word to the wise, if you leave your vacuum at this store to be serviced, leave the parts at home!! You live and learn!! read more

OMG! I can't believe our old panasonic vacuum came back with the strongest suction power I have ever felt!!! It seems even better than a Dyson one that I tried lately... The repair was quick (only a half day) and the price was reasonable. I highly recommend this place! read more

North Shore Vacuum is the best! The owner Steve is super nice and very knowledgeable, he stands behind everything he sells. Forget going to the big corporate stores for your vacuum, go to Steve at North Shore Vacuum and support small biz & real people. Steve will sell you a vacuum that really sucks (in the best way possible). read more

My wife and I have a Hoover Platinum Express upright vacuum (great machine!) that needed servicing. The Hoover was not picking up as well as it used to and developed a musty smell that would come from it when used, even with a new, empty bag installed. I live in Rego Park, NY for over 40 years and had passed the North Shore Vacuum Cleaner store at 73-03 Austin St. many times, but never had a reason to go in before now. About 2 weeks ago I went into the store. Steve was at the counter and I asked him if he could clean and service our vacuum and if so, how much would it cost? Steve said it would be about $70-$75 dollars, gave me a card and said I should bring the unit in. Last Saturday afternoon 10/31 I did just that. Steve asked me what was wrong with the unit, took my contact information and gave me a claim check. He told me to call him on Monday. Work got in the way Monday and I didn't have a chance to call, so I called Steve late Tuesday morning and asked for an update. Steve told me to come in after 3:30 or so and that the Hoover would be ready. Well, to make a long story a little longer - Steve was done with our vacuum in less than 2 business days, he gave me a small jar of vanilla-scented potpourri (at no charge!) to sprinkle into the new bags when we change them, charged me $60 + tax (less than his estimate - I love it!) and sent me home with a good-as-new machine. I want to tell you - Steve was as good as his word on everything he said and his service and work were impeccable. In this day and age of throwaway, mass marketed and sub-standard products it is a pleasure to go into a small, family owned store where the owner's honesty is evident and the quality of his work shines through. I hope Steve and North Shore Vacuum stay around for a long, long time to come. Steve's shop is precisely the type that makes a neighborhood just that - and not another cold, corporate showcase mall where everyone you meet is nameless and interchangeable. Thank you Steve and North Shore Vacuum! read more

I have been in North Shore Vacuum Repair a handful of times over the last 10 years. Steve is always friendly and manages to fix whatever needs fixing at a reasonable price and in a short amout of time. He is an asset to the neighborhood. If my current vacuum cleaner is ever beyond repair I will only purchase a new one from him! read more

North Shore Vacuum is a great little store. Steve will give you a good deal and great service. You should definitely check it out. read more

Really nice and helpful guys. I went in looking to buy a vacuum with a bag that I was confident I could clean the inside of because I got fleas in my house. They were very helpful and understood exactly what I was concerned about and showed me how the machine worked and how I could clean it and keep the vacuumed fleas from getting into the machine itself or getting back out into my house. 15 minutes after I came in I was walking out the door with one and it works fantastic! It has better suction than my Dyson and the Dyson is impossible to clean the inside of. Now that I really understand how the vacuum works I think it is disgusting to use most other vacuums because the dirt is not highly filtered so all the fine particles of dirt come out the exhaust. The filtration on the Miele is impeccable. Get a Miele everything else is hype and gimmick. read more

My vacuum died while in use due to overheating...it went "pop" in the outlet. I called and Steve said he could fix it. I thought I'd be waiting a week because I'd be at work in the city and not able to pick it up. When I got there, Steve said he'd replace the cord and filter and it would be ready in 20 minutes! I did some errands and picked it up within the hour. I just used it and it works great. And the new plug doesn't get hot as Hades while in use. (Steve's advice: Change that filter more often to prevent overheating.) This is real old-school neighborhood service...the kind that's disappearing. The price on this repair was completely reasonable for parts and service. I had already started looking for a new vacuum online when I thought to check with North Shore Vacuum. Glad I did! Easy peasy. read more

I bought my Miele vacuum from Steve at North Shore Vacuum Cleaner 12 years ago and bring it in every year for a check and to change the filer and buy new bags. Steve is the best - great service and prices. I only shop here for my Vacuum supplies and I come in from Manhattan for the service. Very Very Trustworthy and honest!!!! read more

My 10-year old Miele vacuum cleaner died, or so I thought, a few weeks ago. When I called the owner Steve, he indicated he'd be willing to check to see if it could be repaired. Not only did he give me free estimate for the repair, but the cost savings was substantial over purchase of replacement. He even picked up the machine and dropped it off the next day after repairing it, which was god-send, since I'm pushing 70 and not in the best of shape. It works better than ever. Neighborhood shops like this are a vanishing breed. This one is really worth supporting read more

Went into North Shore Vacuum with my Miele Vacuum and it needed to be serviced. I brought it in around 11am and he called me by 1pm with an estimate for how much it was going to cost. Steve's prices are very reasonable and are much cheaper than other vacuum stores in queens. Steve told me by 5pm I could pick it up. Great service and very trustworthy. Would highly recommend using North Shore Vacuum if you ever have a problem with your vacuum or need any bags or parts. read more

I have known the proprietor Steve for many years in Forest Hills. He will help you find the vacuum you need and even deliver it right to your home. He services old vacuums with precision. Always find him to be A soft spoken helpful person . I am up to my 4th vacuum Cleaner and fully satisfied with his Service. Highly recommend this business if you need to purchase or service A vacuum cleaner. read more

What a great experience! We got a quarter stuck in the tube of our Sanitaire vacuum and couldn't get it out after an hour of trying. I called a place in Queens a bit more convenient for us and they said the repair would "take less than 10 minutes" but set us back $39.95. That sounded steep. I called North Shore and Steve said on the phone that it would cost $15-25 depending on how bad the clog was. I went in there with my two kids this afternoon and Steve took about 30 seconds to get the offending quarter out of the vacuum. Happy to pay him for his expertise, I asked how much it would cost. He said he only asked that I take my kids out for ice cream because they "seemed like good kids" and it was a nice day. We chatted for a few more minutes about Queens and raising families, I convinced him to let me buy a package of vacuum bags, and left the store beaming ear to ear. Haven't had such an affirming small-town-feeling retail experience in years. I will definitely go back next time I need a repair or new vacuum cleaner. read more