Store is very organized, friendly staff, and great parking. I was amazed with you can buy s candle, shoes, sunglasses, luggage, and bath oil all here! read more

Lame absolutely lame! What's the Point of charging items to my Nordstrom Card )which all associates push) if they can never find my purchases?! I can still hear her screeching voice saying " I can't find it" I ended up having to find my email receipt to show her the purchase. It took 30 minutes to process a return. Really?! So much for Nordstrom level service. I get this is what you deal with when you outlet shop. Sorry Nordies, you disappointed me today read more

Good stuff and it's well organized , hate that they don't honor mark downs for imperfect merchandise , last pair of scuffed dress shoes and they wouldn't budge...it's going to affect the Nordstrom brand of being excellent with customer service. read more

I love Nordstrom Rack, but this location hasn't really lived up to my expectations. I've never been able to find anything here, sometimes there are interesting shoes, but none that I would actually bring home. I feel bad giving it 2 stars, but there are other locations I would much rather go to. read more

Off the rack shopping is hard. I am not a big fan but this is where I find the best things. I have been currently shopping for things to make my wardrobe older and more sophisticated. I found a ton of great things. Organized wonderfully. This particular off the rack store is organized with a purpose. I can always find exactly what I want. I don't mind asking for help but when I can find it myself its event better. The attendant for the fitting room was so nice and she helped me narrow down some of my wardrobe choices. I'm an impulsive buyer so for an employee to help me pick out the ones I really didn't want is amazing. read more

I would love to be able to shop here for hours but I hate being in here and anytime I tell my husband no thank you to a trip to the store you know someth is wrong...and it is...THE MUSIC!!! ITS LOUD AND HORRIBLE read more

Always great staff, that has never been a problem for me. The problem for me is the lack of selection here. It seems like this store is mainly geared toward middle aged women so I really have trouble finding things I like. The shoe section is ok too but rarely do I find something I like in my size (10). I wish they would bring in more stuff for younger women and expand their active section. Also, the racks are SO DISORGANIZED. It's really annoying to sort through racks stuffed with a hodgepodge of things. I've been to other racks that keep it together way better. read more

Terrible customer service. Used to shop there since it was open. Today I was refused to return shoes I bought a day ago and came with original receipt. Rude and disrespectful manager Mckayla Manning claimed that I was wearing it because the bottom of the white shoe wasn't looking like new for her. Even though I took her to the shelves and proofed all of this particular shoe looks the same or worse she didn't make a return, because I removed the sticker from the bottom and brought it with me. She was laughing me on me all the time I tried talking, not sure what was so funny for her, maybe my accent or my look. When I asked who else I can complain to return it, I was told she is the only manager here and in Canada so no one to complain. Iv already made a complaint claim to the main office and hopefully she will be taken care of. It's not acceptable to receive this attitude as a customer at the store. read more

A decent store. Walked in during the Black Friday & a 'lil messy, but you could still find the stuffs you need. They have some nice designer shoes & clothes! I just loved their BCBG collection :) Bought a pair of bear paw boots and it wasn't on sale, but material wise..it's worth it ! read more

I've always enjoyed shopping at Nordstrom Rack. Really happy that there is one closer to home now and the location is great! The staff here are very helpful especially this woman named Mary Pauline. She helped me find what I needed, was patient with me, and was really friendly. She really understood what quality customer service is and it made my first time visit at the new location a great one so im for sure coming back. read more

I've had the worst experience ever with Ontrac and I didn't even intentionally do business with them. I ordered product from nordstroms rack 4 pair of pants to be exact. I had a concert to go to last Fri and intractable guaranteed my shipment by end of day Wednesday. The package never came I spent hrs on the phone in a panic on hold by myself because they leave you on hold forever before you can speak with someone. I was told they were having a hard time locating my package but packages don't just disappear so they would notify me when found the package they were going to start an "investigation" no one called in the 2 he time frame they position I found myself calling them over and over to inquire on the situation. I was told the result of their investigation was my package was lost and sometimes that happens. This was my first experience online shopping thanks ontrac! Great news is it didn't end there those pants were the last of their kind so I could simply reorder I had to wait a week to get my money back. Nordstroms gave me 35 dollars credit for my 11 hrs of time trying to hunt my package down so that I can reorder. It was too late for my event that I ended up missing due to this situation so I ordered some other pants for an even tomorrow from nordstroms utilizing the credit as well. I asked nordstroms more like begged them not to use ontrac again. They had one job which was to deliver my package they didn't do that. Yesterday my 2nd order my replacement order was supposed to be delivered by ontrac smh I waited at home all day again for my package scheduling my off day so that I would be home. I waited by the door like a puppy only to have ontrac change the status of my delivery from out for delivery to undeliverable. I was home!waiting by the door. I live in a good neighborhood I don't understand what was undeliverable about my package. Ontrac should be put out of business by the better business bureau I can't speak to anyone from ontrac prior to engaging in. A typical 40 minute wait just to be hung up on repeatedly. Ontrac hate is a strong word. I get that! I hate Ontrac with a passion. Bring my package by tomorrow since you promised it would be here yesterday. I would appreciate you doing that. Your job the one thing you're here for delivering packages. read more

Love Nordstrom Rack - where else can you buy really good quality items for much less damage to your bank accounts? So I try to come as often as possible, but I think there are too many around lately...so naturally, some are way better than others. The Lakewood location is one of those that don't entirely thrill me; either to me it's too small or they just don't seem to have as many items as the other ones I go to have. It's not the worst, but I don't particularly find many things I really want to purchase here, then again it might just be my timing. read more

Don't be FOOLED by the name Nordstrom in front of Rack. Nothing like a Nordstrom store. Return policy worse than any retailer. Bought mens shorts and they were defective, Dye came off shorts after wash. Terrible fade. Now they look like 5 years old because of the fading. Washed them by themselves just like I wash other shorts when new. Rack refused to take them back because they were washed. I just wasted $62.00 on Wallin Bros blue shorts. Rack does not care about a defect. Even the store clerk said this should not happen. But they still would NOT take a return. BUYER BEWARE read more

The over all customer service at this Rack is better than Nordstrom in Cerritos. I really don't wanna compare but it's really sole based on my personal experiences. The associate named Amanda went above and beyond in helping me choose my merchandise last Sunday (Nov 30, 2013) and on top of that, also gave me the the tip about my $100 free alteration/tailoring benefit. Say whattttt? $100? Yes!!! Since I am a Nordstrom credit cardholder I am eligible to have that. I did not know that! Now depending on what level you are as a cardholder you can even have up to unlimited tailoring benefits (u know if you're unlimited if you're one of those high rollers)! Anyhow, another great experience I have was with Eddie! He's one of the tailors here. Usually, Nordstrom's promise time to get your tailored clothing is 1 week and that's for ALL Nordstroms. Over the phone when I was inquiring about it with Eddie, he could've denied service since I need it in 4 days but instead he asked me to bring it in and see what he can do! I really appreciate that he did that for me! Saving money is great. Being helped by awesome people like Amanda and Eddie just made the shopping experience even better!!! read more

Thank you, AJ When I walked into the store he greeted me with a big smile and a friendly hello. I was going to do a return and I asked him if I needed to do that first before I did my shopping? He said no and told me that I could go ahead and go shopping and we would do the exchange at the end. I also wanted to let you know that I just came from the gym and had my backpack. There were no worries about me having my backpack. I wanted to say that I love shopping here. It's very clean here and a very nice atmosphere. I have grandbabies and one thing I really like about this store is that they always wipe down the shopping carts. Thank you, so much for the great shopping experience and your help with choosing items as well. LOL See you soon. read more

I love Nordstrom! Just not their prices :-/ This place gets me my Nordstrom fix but with a much cheaper bill. I love that they opened this place up so close to my home. Definitely get their early as the place can become complete shambles by the end of the day due to everyone rifling through the racks and shelves. Long lines on weekends....fitting rooms lines included... read more

Clean and organized. I don't usually buy clothing here, just shoes. There's always shoes on sale, and cute ones too! I bought a pair of Steve Madden heels for only $20 when it was originially priced $80 :) Maybe I'll come back here when I'm bored & have some $$ to spend. read more

Loved this store!! They had so many great deals and a great variety of clothes, purses and accessories.. They could use a more diverse choice of employees. All Caucasian woman ringing you up. One or two Hispanic woman in the dressing room... Could the person in charge of the hiring be a bit racist?? Besides that.. Loved the store nice and clean good customer service. read more

Only three stars because of the not so good shoe selection for size 9.5. The kids selections were definitely far better than many of the other Rack's. Great kids shoe section! read more

PROS : lots of sale racks friendly employees great location large parking lot free wifi CONS : smaller store/limited selections somewhat disorganized (the kids' shoe section was a little crazy) small Free People section (just one rack - boo!) OVERALL : I haven't been to a Nordstrom Rack in ages. Was pleasantly surprised to find one near us. As with most discount stores, you will need to be in the right 'bargain hunting' mood to peruse through the items. Meaning, go by yourself and take your time. The store is smaller than the usual Nordstrom Racks I've been to, so it's quite manageable (especially if you have a chatty almost 4 year old in tow). They have a nice selection of items, though their home decor was kind of lacking. We stopped by this location because the Husband wanted a new watch he can wear to work (i.e. one that can take a beating). He ended up finding a nice one and a new bottle of cologne. Me? I picked up a cute new shirt and the little monster chose new Nike shoes for himself. All in all, a successful shopping excursion! The associates we encountered were very helpful. As such they were able to convince us to sign up for the Nordstrom Debit rewards program. (This can be a good thing or a very, very bad thing heh). Anyway, service was great and the line moved quickly. I'll definitely come back when I have an odd day to myself to browse. read more

This has become my new favorite Rack location! Everything is so organized and neat, the store is clean, and I've had great experience with the staff. I went in the other day on the hunt for a new pair of jeans (I am a terrible shopper so I wouldn't have been surprised if I walked out with nothing), but I left with 3 pairs! The denim has its own section (which I love) and everything else, like I said, is in its proper place, which made my shopping experience so much easier and more enjoyable. Thank you to the staff for putting such great effort into keeping this store organized and tidy for the guests! Keep up the good work! read more

As a man of pretty lax style, dress shoes have never been much of a concern until recently, when I wanted to look less like a hobo. Thankfully, when this interest arose, I also discovered this Nordstrom Rack, tucked into the same island as the Lakewood Mall. They've got a fantastic selection of classy shoes and if you invest the time, you might even find a weird little gem of a footcover in the sea of stuffy (but respectable!) oxfords. read more

Conveniently located within the new Long Beach Exchange Center next to Ulta. Our first visit resulted in some great finds for our vacay!! We will definitely be frequenting this spot often. read more

This is not the best Nordstroms Rack, to be honest. It is the closest to my home, so I go there quite a bit but it's not very big and the inventory isn't that great. They have a great selection of ties and accessories (like cuff links and tie bars) but their shoe selection is terrible and their men's dress shirt selection isn't much better. That being said, the staff is very helpful and nice, even after closing time. read more

Good selection ... line is not that long compared to Nordstrom in torrance but its slow as hell only 4 cashiers here nordstromrack torrance has 13 cashiers... read more

Angeline (hope I'm spelling her name correctly) went above and beyond to resolve an issue that has been ongoing with my Nordstrom Rewards points. Apparently, when I first signed up the employee must of inputted my number incorrectly so every time I would provide them my number my profile wouldn't pop up. Many lost opportunities for points...but no one would offer to help or suggested any solution to fix it. However, Angeline did! Thanks for taking care of that for me and being so sweet. P.S. I found a nice pleather jacket I've been on the search for at this location... read more

i was driving by and had a gift card so i stopped in. what are the odds that they would have black converse size 8 in stock? hummm. it must have been my lucky day because they had it!!! i was so happy and surprised. my other black converse took a dive so i needed another pair for work. lucky me. the line to check out was insane but still. i found what i needed. i'll probably be back. read more

Decided to do some window shopping over the week, but did not expect to wait in a line at 11 in the morning! It look like they had a line all day long as after I was done for lunch, it was still wrapped around the building. People are really itching to be out to do any thing! Experience with good considering the position. read more

LOVE IT here!! It's not as nice as a real Nordstrom by any means - - it's like Marshalls with more designer labels - lol The dressing rooms are OK, the deals are great (especially if you shop on clearance!!), the bathrooms are only decent, but you will be happy when you leave. I love the huge selection of accessories and bags that they have. They even carry makeup and a limited amount of skin care items. Sometimes I get discourage that all the clothes that are available here seem to look about the same, but I think that the whole store is basically the clearance section of Nordstroms. That being said, if you can find something you like, the deals are killer. AND - they have this thing where if you are paying by credit card instead of waiting in line (which is almost always impossibly long), you can go up to someone in a green shirt, they will take you to a little table somewhere in the store and check you out on.the.spot. Now that's what I call service!!! Overall: You know I am coming back!!! ;) read more

I absolutely love shopping at NR, but this location is one of my least favorite. I have found very good deals here, but shopping here is more stressful than anything. The parking is terrible and they ALWAYS have extremely long slow moving lines. Their shoe department is pretty basic, the store is kinda messy sometimes, and there is never enough people on the floor to assist you. I have tried to come during the week and even still it is too crowded. I do not think I will be returning to this location, but I will say the cashiers are always very friendly when I come here. read more

I think I had to high of an expectation for this place kinda seemed like a nordstrom and ross combined... Un organized and messy..

This is a review for the men's section, which is a complete afterthought, even more so than the Long Beach location. A bunch of calvin klein shirts and dad jeans. The only Rack I've been to that has had a decent men's section is Costa Mesa. I used my groupon here and split. Too bad, I was hoping they would add some better stock at this location. read more

Terrible customer service. If your store's beat up old card readers can't read my credit card, you do what you can to enter my payment info manually, as I've done countless times via the Nordstrom website. If instead would rather I leave a heap of merchandise on the counter and not take my money, you're doing clothing sales all wrong. read more

If u like shopping at Ross come to this rack, otherwise drive a lil further to a better one. read more

Nordstrom Rack - Department Stores Near Me - Long Beach, California

The prices are okay some stuff is priced to sell and other items you'll probably could find a better deal somewhere else. The customer service on the floor? umm...well I've actually never had anyone walk up to me asking me do I need help :-/ The customer service at the counter is pretty good the line setup is a bit confusing though. read more

Great new location! Very spacious and very clean! I feel totally comfortable shopping here and the employees are helpful. They have amazing dressing rooms! The other location in Cerritos has very small dressing rooms with terrible lighting and the mirrors are places badly, but not this locations. I overheard one of the employees at the dressing room helping a customer who needed an opinion on a shirt she tried on. She had come out in the shirt and the young woman working in the area told the customer she looked great in it and even told her how to style it. She was very genuine with it and not just trying to get her to buy the item. Think the employee has long brown hair, she looked really young, thin. That's excellent customer service and it made me smile that she seemed to actually care. read more

Nordstrom Racks are always hit or miss. Usually at this one is always a hit for me. The store is always clean with hardly any people (I usually go after work during the week, not sure how the crowd is during the weekends). I like that it is tuck away from the rest of the shopping center. read more

Great selection, spent $200 on a jacket, sandals and a pair of shoes, but the security guy wearing the jacket can tell you all about it since he kept following me around the store making me feel very uncomfortable while shopping. read more

Great store. But if you buy a suit here take it to a tailor that deals with suits. The tailor there over sewed my cuff and sewed a wrinkle in my jacket. And try to explain it away. I got it fixed by someone else. My mistake. I've should have known better read more

This place is so messy, you have to look at every tag because they are not in the right sizes, the hangers are not labled correctly ugh!!! I didn't even stay and look I was getting so frustrated. read more