Great store minus the snotty lady at Saint Laurent purse dept. I've been at least twice now everytime I'm here. Somehow we always end up parking here and walking though or end up shopping here. I love a good Nordstrom. They usually have the friendliest sales people and whenever I buy anything esp at the cosmetic department-they always throw in tons a free samples. I gotta admit. I'm a sucker for free samples beauty. We came here to check out some new Tom Ford perfume drops. https://www.tomfordbeauty.com/products/figue-erotique-eau-de-parfum The sales people here were very nice to give us samples and let us walk around a bit since perfume you have to have it on at least 30 minutes or longer to truly determine how it mixes with your own chemistry. We also always end up wondering into the purse department mainly Saint Laurent. I wanted to see their White Jamie bag in person. https://www.ysl.com/en-us/pr/small-jamie-shopping-in-lambskin-833948AAB329207.html It's a greyish white which I like since a bright white bag isn't really my thing. Although I think I could be talked into buying one but the sales woman here couldn't be bother with. She acted like we were going to steal them. Lady, I own 4 Saint Laurent purses! Give me a break! Overall it's a good store, there people are really nice and the service is always top notich minus the snotty woman as Saint Laurent. read more

NORDSTROM @ BELLEVUE SQUARE Parking is available in any of the parking garages, but I highly recommend parking near Nordstrom, on the side closest to QFC. There's plenty of parking available. While it can get busy on weekends, you should still be able to find a spot without too much trouble. I really like this Nordstrom overall. It has an incredible mix of different styles and brands, featuring both small businesses and well-known luxury companies. You'll find brands like Chanel, along with many others, all in one place. Nordstrom has three floors: the first floor is mainly shoes and makeup, the second floor focuses on women's clothing with several high-end stores, and the third floor is mostly for kids' clothing and shoes. I would definitely recommend stopping by. There are usually some great sales, especially around seasonal times. They also have a Nordstrom Café and their iconic Ebar, which offers Nordstrom's signature drinks. The staff here are very friendly, and the store offers a great balance of value and selection. I also love how beautifully they decorate the space, especially during the holidays. The reindeer, trees, and festive décor make it absolutely gorgeous. read more

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The employees in men's in the third floor left much to be desired...the first time I walked over to men's fragrances sebastian made eye contact with me but did not greet me. I walked over to men's semi annual sale and there was a lady folding sweaters who saw me but similarly did not greet me. I walked back over to mens fragrances because at this point I'm in disbelief that a Nordstrom in Bellevue square would provide such lacking customer service. I then walked back to mens fragrances to test out my theory and surely enough Sebastian ignored me again. I had to go up and ask him a question for him to finally engage with me. The whole time he had his arms folded across his chest and did not seem happy to have to talk to me at all. I decided that I would take my business elsewhere, if that was the case. Overall, Nordstrom management, if you read this, you need to seriously retrain these employees. Ugh. read more

I went in for a pair of pants to wear to my niece's wedding. The sales droid was useless and dismissive. Brought me one pair of pants and disappeared. This is on a Monday afternoon. Not busy. The pants were not what I wanted but who cares, I never saw the guy again. read more

Ok where do I start? I would like to start off by giving a HUGE shoutout to Bekah in the designer shoe department. She seriously went above and beyond the call of duty to make a first time purchase , of a gift of Louboutins for my mother in laws birthday, extremely memorable. I had been messaging Bekah back and forth because my husband and I wanted to get my mother in law her first pair of Christian Louboutin's (Loubisharks) , for my mother in laws birthday. Since she was coming to Seattle from out of town, we thought we could purchase the shoes ahead of time and have all that out of the way, so when my mother in law went to the store, we were just acting like she was just trying them on , because she liked my Loubisharks and she tried on a couple different sizes , just to make sure that she had the correct size. Bekah knew that this was a birthday gift surprise and was excited to be a part of this. Bekah was absolutely amazing, tears were flowing when my mother in law found the correct size for her, and we told her that we had already purchased them for her , for her birthday gift from us. (That pair that we purchased, well , not only did my husband purchased for pickup at a different Nordstrom location, but we also purchased the wrong size), so, without panic, the night before this was all going to happen, the person at the Nordstrom location where the purchased shoes were, had received a call from Bekah to see how we could get these shoes to Bellevue for us. The associate that Bekah had talked to actually lived in Bellevue and offered to bring them to the store for us. (That's some freakin amazing customer service right there). Bekah had came into work the following day, text me and made sure she had time to be with just us, for this. We were offered water, or something to drink, and it was extremely impressive to say the least. Bekah was extremely patient and after a size was chose , Bekah had done a quick exchange, that we needed to do, and went and got a red Christian Louboutin bag and tissue paper to put the Loubisharks in. Very classy and extremely bad-assy of Bekah to make this such a special experience And she didn't have to, but she did because that's the kind of amazing person she is. Another reason why we shop at Nordstrom, almost every weekend. So, without panic this review, I would highly recommend that you come to Nordstrom for your next pair of designer shoes, and ask for Bekah. I promise, you won't be disappointed. Thanks again Bekah, you're the BEST! read more

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Nordstrom Bellevue Square is always such a great shopping experience. The store is beautifully maintained, well-organized, and never feels chaotic, even during busy times. The staff are consistently professional and helpful--whether I'm looking for a gift, getting something altered, or just browsing, someone is always available without being pushy. The café area is a great spot to take a quick break, and I love that returns and pickups are handled so smoothly. As a life long Nordstrom shopper-it's the classic Nordstrom service sets them apart from everyone else. read more

Nordstrom at Bellevue Square has been one of my favorite stores for years, especially when it comes to shopping for my two daughters. During my pregnancies, I bought almost all of our baby gear here, including items from the Nonna brand, which is one of the highest-quality options for baby products. They also have an incredible selection of adorable baby clothes and kids' items. In my opinion, Nordstrom is the best place to shop for kids and baby products in general. While it's a bit pricey, the quality and variety make it totally worth it. The store has something for everyone such as kids, women, men, teenagers and offers a full shopping experience with its design section, multiple bathrooms, a mothers' lounge, and even two restaurants and a bar in the middle of the store. Shopping here is always a treat! read more

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Satin skirt completely ruined, they sew over the skirt multiple times leaving indentations. Do not go to this location if you want your items done correctly. They almost did my sleeves two different lengths too? What in the world. read more

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Visited Anastasia Brow Bar right inside Nordstrom yesterday afternoon. Jessica is fabulous! Just looking at her perfect brows I knew she would be. She offered professional tips to keep irritation down but never needed to use them. First time I have left a wax appointment with no redness or irritation! She did a lovely job. Will be back! Easy to make appointments inside Nordstroms app. I made mine in the middle of the night! The beauty area is beautiful and so is the beauty bar. Of course walking through beauty I met a lovely sales associate who helped me find exactly what I needed while waiting. She suggested and I went home with Dior lip balm and Anastasia brow products for my post visit. All in all a fun visit. I noticed they have a nail salon and Drybar blow out bar too. Look forward to making appointments there too! read more

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I enjoy coming to this Nordstrom because the staff are very friendly and nice. They have a great selection of beauty products and women's clothes/shoes. They also carry lots of great designer shoes and a Burberry store inside! They also have a yummy cafe upstairs to eat at after shopping read more

I hate shopping, but Nordstrom makes it easy and this one makes it super easy. Let me walk you through my last visit. I came to Nordstrom on a Saturday and had regrets because it was super busy. I wanted to retreat but the need for the immediate was pressing. I first went into the makeup section to pick up foundation. My preferred brand was swarming with people. I quickly find my liquid foundation because Nordstrom organizes their shelves but am lost on the powder foundation. A saleswoman from another nearby brand steps in and finds what I need and cashes me out. Fantastic customer service. Then it was to the men's shoe department because my best friend needed new shoes. He did not want to go, so I had to persuade him with lunch after. He took one look at the crowd there and wanted to go, but this needed done so I spy a salesman who had finished a transaction, caught his attention, told him what my friend was looking for. While this gentleman engaged me with humorous conversation he quickly deduced my friend was in a poor mood. He wasted no time and found the perfect pair of shoes. The whole experience was ten minutes, if that, and my friend left with the most comfortable shoes he's owned. And this is why I like Nordstrom. I hate shopping and Nordstrom makes it fast and easy. Oh, and they have restaurants and a bar inside whenever it gets too overwhelming. I like the ability to fall back without a full scale retreat. read more

Nice upscale dept store but very overpriced! Was looking at/for toddler winter jackets. Price were way out of my reach. 136+ for a clearance priced jacket that a toddler would probably only wear for one season! Must be nice if one could afford their prices. read more

We were completely overwhelmed by a cologne cloud before we made it to the kids' shoe section. Nasty! Why the heck is it in the kids' section? Daughter got a headache almost instantly. The entire floor reeked. We turned right around and left. The rest of the mall trip was postponed. Gross. read more

Had a pleasant visit at Nordstrom in Bellevue Square Mall while browsing kids' wear and shoes. The elevator made it easy to get to the third-floor kids section, which was helpful with little ones. As someone who doesn't enjoy shopping, I appreciated the few seats scattered around, though more would've been nice. Would've loved a water fountain inside, but thankfully there was one just outside the entrance. Overall, a smooth and family-friendly stop. JY review read more

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The two young gentlemen in Brunello and Burberry in Menswear were looking rather bored and uninterested being at work today so no, I didn't get to ask questions regarding tailoring of a Celine jacket I tried on. Negar at Chanel Cosmetics was helpful and friendly so I left with my usual Les Beige foundation. read more

First off, I really love this store! It's so fun and welcoming. The staff are super friendly and my salesperson, Drew in the men's suit department is a super friendly and helpful dude. Hit him up if you need some help putting together some outfits to up your style. He's good at what he does and makes you feel comfortable. I'm a good size guy and he got me in some really nice clothes for going out on the town with my wife and dressing nice for work. Thank you Drew and Nordstrom. read more

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Really mess shoe department and struggled to get decent help from the staff. One of the salespersons was rude and cold. Overall a very unpleasant shopping experience. read more

They have great customer service, exceptional return policy. I bought Gucci sunglasses 3 months ago and they broke in my bag while traveling, took it back to see if they could repair them. They could not repair but the sales lady checked to see if they were comparable glass and they replaced them! I was amazed because there iare very few places that take care of their customers at this level of excellence **** THANK YOU NORDSTROM for giving 101 % read more

I don't know why my reviews from Nordstrom always revolve around a Creed fragrance purchase, but this experience took place at the Bellevue Square location this time. Oftentimes, both customers and associates forget about how important customer service is to the experience and branding. Each time I find myself in Nordstrom, regardless of location, I have experienced consistent and welcoming customer service. I don't know if it's because of all the terrible experiences elsewhere I have encountered, or if I have just expected to not expect much here in Seattle. All I have to say is Teresa from the Creed fragrance department was an absolute, top notch, pleasure to work with. She was very knowledgeable and engaged on trying to figure out what best suited my needs. I am well familiar with the House of Creed and I could tell that Teresa had my best interests in mind. She was very kind in providing some samples for Erolfa and Jardin d'Almalfi as I was looking for something a little different than Aventus. The samples didn't quite last on my skin like I wanted, so I reached back out to Teresa to gather some batch number information on Aventus. She responded in a welcoming and helpful matter to help me make my decision. In the end, I ended up with a flacon of Aventus. I also was so grateful for the customer service, I endulged in Oribe Gold Lust shampoo and conditioner. If you don't know, trust me and try it. All in all, because of outstanding customer service, Nordstrom as a brand is definitely a dependable and rewarding store that I will keep coming back to. read more

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It was a very good experience. Stop by to check out their strollers and baby car seat. Fell in love with Bugaboo double stroller and Cybex infant/toddler car seat. read more

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The personnel were friendly but I was extremely disappointed in their new alterations policy and the new return policy (giving 30 days to return). We now pay for all alterations (disguised as a debit taken from a pre-authorized alteration credit on my card). Once that credit is used you are on your own. I can think of a myriad of reasons why that policy is discriminatory, especially to the tall or short. What are they thinking? After a $278 purchase for a pair of jeans (which in of itself is ridiculous), I had to "pay" for my alteration. Regarding the return policy, that makes it very difficult for those that live a distance from the store. This is not the Nordstroms I once knew!! read more

One of the favorite places to shop, but I am quite disappointed with the Nordstroms in Washington state. I have previously shopped at Nordstrom in Virginia and Florida, they were great!! The staff is nice, no complaints there but I don't see a variety in the clothing and shoes. Would recommend this place but one thing to keep in mind is that the collection is limited. read more

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I want to applaud Scott the cosmetic Manager in the Bellevue Nordstroms store I went in today to purchase what was advertised on their website And the salespeople hassled me - but Scott told them give her the price she wants! She is a good customer Thank you Scott read more

Longtime shopper and longtime fan of Nordstroms at Bellevue Square. Why you ask well I'll tell ya why it's location is the best. I get provided with free parking and an upper crust clientele. No worries on getting mugged trying to shop nor a police presence like the downtown location offers. When looking for a trendy pair of designer sneakers I know I'll find the latest in $1000 options. I've purchased a few Prada sneakers plus some dress shoes for hitting the town in. Clothing options may very depending on season yet I can locate something to make the ladies go wild. Now after I've blown up my AMEX card I can hit the bar on 2nd floor for a cocktail or have some lunch on 3rd floor. I'm sure you have your own various needs but Nordstroms provides a quality place to shop and dine for Frank. Check it out cause this is my review and you'll need to form an opinion on your own. read more

Do you have money? Do you like to spend it? Do you aspire to be fancy? Or at least give the appearance of being high-end? Well / you are in luck! Nordstrom is ready to take your money and while doing so make you feel like a king or queen. Come for fashion made for penny's that sells for Benjamin's! What's in today won't be tomorrow so you had better stock up as making impressions can be fleeting when it comes to fashion. Biggest bonus for husbands who don't like shopping - full bar on the second floor - cocktails can help take the hurt away from the final receipt. And who says alcohol isn't good! Actual quote overheard - "Give me a strong margarita - I'm shopping with a 7th grader and she is driving me crazy." read more

Nordstrom Bellevue Square - Old fashion makes day drinking fun. - Department Stores Near Me - Bellevue, Washington

Five stars for Nordstorms men and women shoes. Specifically shout outs to the two gentlemen that helped us. You will see them in the photos. I will update this review with their names. They were attentive kind efficient and you could really tell they were providing professional service without pushing the shoe. There truly is an art not just in sales But in authentically and professionally connecting with the customer. Both of these men did this effortlessly. You elt like they really enjoyed their work And certainly knew the products! We had walked in with a certain shoe in mind which they did not carry in store. We ended up walking out with two pairs of shoes and one on order to our home. We are pleased with all of them. They have a variety of lovely styles for a many budgets. If it weren't for the great staff, I don't think we would've walked away with any shoes let alone $600 of shoes. The only reason for four stars is because overall on the store- if this was a review just for the two shoe departments it would be five stars plus read more

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Bought a St John Skirt Suit on sale as a graduation gift for my daughter from college. Shortly after I gave it to her the price was reduced more. I ask for a price change and was refused. Seriously poor customer service. read more

Outstanding customer service has been a consistent experience every time I shop at Nordstrom. I was searching online for a specific luggage product and Nordstrom in the Bellevue Square just happen to have the last one. The product was the Rimowa Original Cabin S in silver. I decided to stop by to take a look. I have to say the staff were absolutely amazing. A random sales associate noticed I was lost, promptly offered to help, and pointed me to the right direction. The luggage area displays were neatly arranged. Nordstrom carries various sizes of Rimowa (now I know where to go to complete my collection). Sindy, a sales associate working in the luggage department was very attentive and answered all my questions. I definitely appreciated the consultative sales approach. After a few moments of deciding, I purchased my first Rimowa luggage. The transaction only took a few minutes. These types of experiences are what keeps me returning to Nordstrom. Big thank you to Sindy to helping me find my product. read more

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It totally depends on the dept you're in. The shoe dept leaves a lot to be desired. My husband and I have had several less the great experiences in that dept. I wouldn't recommend buying shoes there at all. I don't care what others experiences are. I'm speaking about mine ! read more

The Bellevue Square Nordstrom is the second largest Nordy in the area, after Seattle. It's in excellent condition and well maintained. The staff is very helpful, looking up prices, items, sizes, etc. If I'm looking for something specific and don't want to fuss about going to multiple stores, Nordstrom is where I go. Shoes department is my favorite, though in the Seattle store, I go for the luxury purses. One of my other favorite departments is cosmetics, especially the facial creams, etc. I buy my yearly or semiannual supply during their 10 points days. Nordstrom is famous for their generous return policy. This store is no different. In fact, you can return things in all departments. A bra can be returned at the men's, the shoes department will accept cosmetics. Having a receipt is nice, but the sticker is sufficient. There are also two areas that handle "services", while one place is for pickups. I sometimes do in store pickup for things that need alterations. Lastly, a very popular addition from a few years ago is their bar, called Habitat. Genius move! Men get a drink and watch sports while waiting for significant others to shop, or ladies rest up after some shopping. It's often filled with customers. read more

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I had a pretty bad experience this week returning a designer bag. The original bag that I ordered online was missing a strap. I took it in to the store and she was able to refund the bag and give me a new one with a strap the same day. Only issue: she attached a GIANT tag on the part of the bag which the strap goes that stated you had to leave the tags on to return the bag. Well I couldn't put the strap on unless I took off the tag. Once I put the bag on with the strap it was way too small and looked terrible. I called on the phone to ask if it would be ok if I returned it and the woman said no problem at all. When I went to return the bag for the last time unfortunately I got the rudest employee. She offered me a gift card instead of a refund... wtf?? I obviously wanted my $2000 back. Then she says she doesn't know which card I used and tries to tell me she "thinks" it was my Nordstrom card. Again... NO? It was my debit card. She was acting like I was a criminal or something. I felt extremely uncomfortable, especially as such a dedicated Nordstrom shopper! I hope the customer service can improve to what it used to be back in the day. read more

Holy moly. What an experience or perhaps lack there of. I am a longtime Nordstrom shopper, in fact I even worked for Nordstrom back in the mid 2000's, but this was my first time at the Bellevue location and it was a horrendous one. I had a good amount of gift cards and I was giving myself an additional large budget, but I can honestly say this location will never get my money. Not a single time was I approached by any type of sales associate. Even when one physically ran into me when I had about a dozen outfits in my arm looking for a size on a rack. Didn't say a word, just stared at me, then the pile of clothes in my arms and walked away. Made it to the fitting rooms, no one was there. Surprising. I stood for a while waiting for an associate to come in, stepped out, looked around to try to find one, but didn't have any luck. Finally one breezed pass me to let someone else in a room and I asked if I could have one. They let me in, nothing else was said. A bar for the hangers was broken, one of the dresses I had picked out was missing buttons, I would have liked different sizes, but again, no one was around. There was no where to put the clothing I didn't want, so I began the task of putting things back where I found them. Several associates saw me doing this, in fact three of them who had been huddled together since I went into that section glanced over and continued their chit chat fest. I walked around the shoe department with the shoe I wanted to try on, a Saint Laurent sandal to be exact, not a single person approached me and every time I finally would see one in the distance I would try to rush over they would turn the opposite way. I gave up on shoes because chasing people down to take my money isn't something I find enjoyable. The purses, my goodness, found the perfect one I didn't know I needed. Again, couldn't find anyone to check me out and by the time I did see someone, I had just set the purse back down because I was pretty disheartened and annoyed at this point. I thought, well I might as well have a quick look at the what David Yurman has going on these days, wasted all this time already, maybe the jewelry department will be better. Found it. This beautiful gold and pearl necklace. Stood there for a bit. Looked around to see if I could get someone's attention, but no cigar. It definitely made me question my loyalty to Nordstrom. It wasn't enjoyable, it was incredibly disheartening and irritating. I am not one to usually post a review, let alone a negative one because I generally find it unfair. This time though, I just can't let it go. It was fine dining prices with food truck service is the best way I can think to describe it. At least last time I was at the Tukwila and Pacific locations the experiences were still top notch. Bellevue though, trust me, don't go out of your way to go there unless you want to see associates walk away from you, huddle and gossip in small groups and chase down a fitting room with broken bars, gaps in the door and putting away the clothes for them. Too bad though, for me. Found some beautiful pieces that I wish I could have just asked someone to bring one size smaller, but I wasn't about to go and do that myself just to chase someone down to get into the fitting room again. Not when the top alone is $500. Stick to the other ones in the Seattle area or find a Saks, because this place is not it and kind of soured me on Nordstrom, despite what I thought was an undying love for them. However, apparently my love does have limitations when the basic thing I usually adore about Nordstrom (customer service) was nonexistent. Plus, I decided to not purchase from anyone there because they do make commission and not a single person there deserved it. While some follow the rules and not take a sale they didn't make, not all do and I wasn't about to give that opportunity. read more

Store is lacking service, selection, and style. Maybe will be better after renovation, but this store might as well be a Nordstrom Rack. Super disappointing. Lingerie department- no one offered help, when I tried to find someone they told me everyone was busy in the back and would come out soon. I gave up after waiting for too long. Shoe department- no selection. They used to be famous for their shoe department. Not anymore. Again couldn't find anyone to help find anything. Jewelry department- very small selection, a group of employees that ignored me, despite me obviously looking around, finally an older woman approached to help, but she wanted to push on me unstylish items that looked like they came out of a bargain bin. She suggested that I wouldn't want to spend too much on the designer stuff. Lol. As a side note, it's incredibly busy in here. And felt like I was at bargain store. read more

I bought my first item from the Yakima Nordstrom's as a pair of Birkenstocks in 1992, I spent months saving up my allowance to be able to pay a pair of Nordstrom's because their customer service was always so great. It would seem in the 25+ years that service has fallen to the point where the IT department is $#!7faced and cambucha drunk off thier @$$ producing garbage code that doesn't it take into account shipping or receiving or inventory. We are traveling tomorrow and we need a last minute items so we think let's go to Nordstrom's we go online we find the items we want we click buy and turns out they don't actually have what they say it is in inventory. Ps Michele deserves a raise and a promotion, perhaps a small parade for her heroic efforts to solve the issue when computers fail. Thank you for Making me love Nordstroms again Michel or is it Michelle? I do like Nordstroms chocolate peanut butter smoothies. read more

Fancy Nordstrom There we're at least two floors I was able to shop around . However, the first floor even have their own coffee shop called e-bar . Also, on the second floor they have their own bar called habitat. What can go wrong. I like it because whenever your friend is either shopping too much and need a break you can just either take a coffee break or grab something to eat or drink. On top of that it goes both ways, if you need more time they can find something to distract them self. The price is of course pricey, but then again it is Bellevue and higher end brand store. read more

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Great service and customer care! They call when necessary and communicate via text for each service.

Bellevue--you are SO lucky to have a Nordstrom. I have had no idea how special the store is until you move to a place that doesn't have one. There is absolutely no place with this quality and this big of a selection! During my visit in November 2022, I walked into the Bellevue Nordstrom and wandered around casually, picking up a pair of jeans that I was interested in trying on. Shortly after, an employee asked if I needed a fitting room, I said yes AND that I was looking for [description of the kind of dresses and jeans I wanted]. While I tried on the jeans I had picked out, she ran all over the store to grab me things to try on that fit my description. I needed different sizes and she happily ran to get them--never once did I feel hurried or like a pest. She found two items that I had to have. But here's where Nordstrom goes from amazing to out-of-this-world... within minutes after paying, the alterations person came and fitted my jeans for alterations, and because I don't live in the state anymore, they shipped the altered jeans to my house FOR FREE. No second trip to get alterations and one less thing for me to pack in my luggage. I really wish Charleston had a Nordstrom. It's a truly special place! read more

We went to Nordstrom at Bellevue Square today, looking for a festive holiday shopping experience, and were disappointed to walk into a chaotic, jumbled mess that looked even less inviting than the Rack. I will never understand why Nordstrom chose the winter holidays for a major remodel. The e-bar's temporary location outside in 20-degree weather is just downright unpleasant. I remember how sparkly and elegant Frederick & Nelson's used to be around this time of year. It makes me wistful, and I can't help but wonder why the Bellevue Nordstrom has allowed the Grinch to steal their Christmas. read more

Worst store ever! I wanted to return a shoe that is too big for me but won't let me and instead offered me a gift card instead of full refund. Shoe manager was not helpful either. I don't think I'll ever buy here again. read more

Horrendously sad version of a Nordstrom. The manager's clearly mistreat employees and as a customer having to witness it every time I'm there it makes me REALLY not want to shop there or be around that atmosphere. On top of it these same managers are rude to customers and unwilling to lift a finger for any assistance. If names were allowed several would come to mind INSTANTLY! To the store manager: Do better. This is not the first or even 100th complaint about these individuals and yet you still employ them and let them run what could be a great company into the ground. But maybe that's just the Nordstrom way now. read more