Nordys is a lovely store and we've always gotten great service there. It's really too bad that our dim witted President has chosen to put them in a negative light, but this will only deepen our affection for the brand. Welcome to the resistance, Nordstrom. read more

Nordstrom's has the hands down best return policy. They take anything back no matter how long it's been. This alone keeps me shopping here. Also they quit selling Ivanka Trumps whole line of clothing and accessories recently which i was very happy about. If i am looking for a great gift or just something nice for myself this is always my first stop! read more

I shop here often and always get excellent customer service. Cosmetic and shoe staff are always friendly and helpful. And the cosmetic staff is always happy to ship me what is not in stock or an item from a line that is not carried in the the store. I also like that I can get properly fitted for a bra in the intimate apparel department. It makes getting new under garments so much easier. read more

I went in here to get a estimate for some alterations and tailoring and Emily is the rudest person I have ever met . She seemed extremely hostile , was so rude and judge mental I will never go back . The rest of the staff who helped me was also extremely disrectful. They were Laughing with her when she was making fun of me and body shaming me and my clothing . They all should be reviewed and Reprimanded by cooperate office for being so rude to a long time customer who has a Nordstrom card . read more

Oh Lord has the Nordstrom's lingerie department lost their way. I went today looking for a Fantasie bra and not only did the staff confuse Simone LeP and Fantasie, they also thought I was talking about Freya. All completely different brands. Hello? Aren't y'all around these damn things all the time? I shouldn't be surprised, the women working looked they they'd never need the reliable support of the Fantasie 4510 but it was still super annoying that that trip to Nordstrom was a total bust. read more

Excellent, excellent! service and products. The staff aren't pushy at all and they help you regardless of how you dress (I went a couple times straight from the gym), which speaks for a lot in my books. If they carry a certain item and don't have it in store, they can get it for you. Their stuff aren't cheap, but you get what you pay for. Good quality stuff! The ladies in The Rail section are awesome! read more

Poor customer service. Employees would rather talk to each other or do what they want than help you. My cashier (Lyndsey) saw another customer she recognized and just walked off to help him in the middle of my transaction. Came back with a snooty attitude - knowing what she did. No apology. No thank you at the end if my transaction. Nothing but attitude. I used to come here and pay thier prices for the experience and good customer service. Now I'll just pay less for the same fashions elsewhere. Nordstrom service is not the experience it once was. read more

Check out the clearance racks! You can score big there! I got a Gucci wallet for only $25! Originally $425!

I'm going to split this up into two sections, because it's the only fair way I can figure to do it. The store itself: 5 stars I've always had great experiences here; the clothes are fabulous, the employees are helpful and knowledgable and although they're expensive, everything I've bought here is still hanging in my closet years later. My personal shopper experience: 1 star I decided to treat myself to a personal shopper after getting a Christmas bonus. I was really excited and looking forward to improving my wardrobe. I called and made an appointment, and received an email asking for all kinds of information; my size, what kinds of activities I like, my age, job, marital status, kids or no kids, budget, favorite colors, and on and on. This was a great sign of things to come, and I gave as much detail as possible. On the day of my appointment, I arrived and was shown into a dressing room with many items waiting for me. Imagine my surprise when the clothes pulled for me were not even close to what I was looking for, and WAY out of my price range. I know the personal shoppers work on commission, but if she had brought me 10 items for $60-$100 each, I would have been much more likely to buy something as opposed to bringing me one $1,200 dress. Or a t-shirt for $85. I also said I HATE "trendy" clothes, so it made me really angry when over half the stuff she had me try on was super trendy, and when I put them on she was fawning over me, saying how "cute" everything looked on me. None of it looked "cute" or even slightly attractive. I was uncomfortable and told her so many times, but she just kept saying, "No, you should get that, it's super cute!" In my email I said I was NOT looking for jeans, and she had pulled about 20 pairs of jeans. Also, I told her I have a hard time wearing heels and if I do wear them they have to be wedges or something with support, and she brought me 10 pairs of stiletto heels and a bunch of ballet flats with no support. I felt like all my efforts to make my shopper well informed were completely wasted, and my time was wasted as well. I left with one pair of pants, and as I was walking out I saw a bunch of things I really liked and would have tried on if I wasn't so exhausted and annoyed. I'll be back, but I'll be my own personal shopper next time. Not worth the aggravation. read more

Ladies, here's another reason to shop at Nordstrom: Lynne Wheeler. She's considered a personal stylist, or something like that, meaning she can take you all over the store to find just the right clothes, shoes, jewelry, makeup, whatever you need. I recently came to her in a panic, trying to decide what to wear for my wedding (not the traditional white dress, please!). Long story short, we had a ball trying on different ideas, all which were suitable, until we found what suited my personality, type of wedding, and (um, too much foodie) figure the best. She made the experience fun, not stressful, and since I waited until the week of the wedding to shop...amazing. I highly recommend her services if you are like me, just a grown up tomboy whose sisters live in different cities (meaning I have a hard time putting outfits together). read more

I went to this store to purchase a men's cologne I had in mind. I was immediately greeted by Tina and she was very nice. Unfortunately, I was stuck between two colognes so she had me spray both options, one on each hand. I stated I would walk around to let the scents settle. I came back an hour later and was greeted by another rep Christina B.; Tina was on lunch. Here is where my bad review starts. Since I came in knowing which cologne I wanted, I felt like Christina was just making the sale and not providing me any customer service experience. She didn't even wish me a good day or thank me for shopping. When I tested and asked which of the two she would like, she responded "I have 7," and then proceeded on bragging which colognes smelled good on her. I had to redirect the conversation and clarify which she would recommend on a man since my question got to her head. I will not be coming back nor recommending anyone to purchase expensive items here because I am a strong believer in exceptional customer service when shopping at high end stores. I will continue my expensive cologne shopping at Neiman Marcus and drive the extra 20 miles. By the way, two of the complementary gifts were filled halfway by her which is ridiculous. I'd rather not have the gift at all if your employees are that stingy with Tester quality gifts. Trans# 7308 Store 731 5/22/2016 Raul read more

I'm writing this strictly for the Men's Shoe Dept. I noticed this store has mostly female reviewers, but we men also need clothing and accessories, and we can't rely on gifts for the best kicks. I wear a size 14 shoe (not bragging)... It SUCKS to go shoe shopping because I almost never find the best shoes in my size! Usually I just say "what do you have in a 14?" The clerk will make a quick trip to the back and reappear with a 2 or 3 pair stack, consisting of an all white Reebok cross-trainer style from the late-80's to early-90's, all black waiter's shoes, and maybe the ugliest sandal you've ever seen. ..Until I went to Nordstrom.. (choir sings, clouds break, sun shines down on my feet) They seem to specialize in shoes for the big and tall man. I've purchased 3 or 4 pair there now and I'll be back I'm sure. They don't always have what I'm looking for, but they will give great service with a smile and that's worth the few extra dollars you'll spend there. Definitely a fan. The women's shoe dept. is always bustling when I pass by, so ladies, I'm sure they have great shoes for you too. read more

I have a strange fascination with Nordstrom. In reality it's probably my favorite department store EVER. Why? Depending on the location it can carry everything from my beloved Chanel pumps to the jean shorts I like to wear on lazy summer days. The short of it is that it carries a mix of high end luxury items and everyday necessities all without the hassle of jumping between stores. Why 4 and not 5 stars? This particular Nordstrom doesn't carry all of the Prestige brands that the Dallas and Houston locations do carry. With that said, it is a nice store to have in the Austin area. I like that I can buy the luxury items I want online and return them in store if they don't quite work out the way I expect them to. The reason I love this location is mainly because of Paul and Francisco in women's fragrances. I've recently tumbled helplessly into a raging obsession with Tom Ford fragrances and Paul has helped steer me in the correct direction. I don't believe in buying a variety of generic and "trendy" scents. I'm a signature scent kind of person and in reality the more expensive and hard to obtain something is, the less people will be able to have access to it. Hence my aggressive journey into finding a "sophisticated woman's" perfume. I have a signature scent that I like to wear every day for work and school. It smells wonderful and is complimented everywhere I go. However the reason it's so appropriate is because it's unoffensive and non-cloying but it is distinctive. I wanted something a bit more grown up. I wanted something that clung a bit closer to the skin that was meant only for people in your immediate vicinity to be able to smell when they leaned in. At the end of the day, it is true, smell is the strongest sense tied to memory. In this busy world I'd rather be admired for smelling heavenly than just blending into the crowd. So why not take a trip to Nordstrom and let those two wonderful gentleman help you on your journey to smelling wonderful? read more

Update: Went in again tonight and no improvement. Also, your staff is dressed like they work at Forever 21. Come on, try to look somewhat professional. read more

I recently visited and worked with Haley in the Topshop section. She knew I was arriving on a specific day and already had a selection of outfits out together for me. I felt like a priority when shopping with her and she made my experience amazing. I will keep returning for her guidance and fashion advice! Thank you Haley A! read more

You people are obnoxious. You abuse a return policy designed to give you the benefit of the doubt. You constantly reference sales people as "commission hungry" and over attentive. Get a clue, most department stores pay commission and God forbid someone try to greet you and make sure you are being assisted. I owned a boutique in Austin for years and always looked to Nordstrom to set the service standard, though we couldn't afford to accept every return. It is the only department store I will shop in. read more

Nordstrom, as they will say in their publications, has the best customer service of any high end department store. I have definitely been treated like royalty nearly every time I step foot in the store, whether I'm wearing sweatpants and a big T-shirt or a nice dress. Every salesperson is helpful without being too pushy, and they are willing to help you find more items that you would like, instead of just trying to pass you off to the dressing room as quickly as possible. As previously mentioned, their return policy is spectacular. I owned a pair of Chip and Pepper jeans (if the material seems too thin on this brand, watch out...) that one day, without warning, ripped all the way from the inner thigh to the knee. I took them to Nordstrom and without question, they took them back and let me pick out a new pair of any brand of jean of about equal value. Their alterations are also great, free for jeans and pants hemming, and you pick them up in the store after they call you. They say it takes a week, but in my experience it usually is only 5 days, and if you need the item sooner, they will be happy to have it ready by the time you've requested it. The atmosphere is great, with the grand piano playing favorite songs, and a well lit, airy feeling store. You know how you feel trapped inside some department stores and you feel like you can't see over any of the racks? That never happens at Nordstrom. Overall, best department store to shop in Austin. You can find reasonable prices, and if you can't, someone will help you get exactly what you want. read more

Love this store, they are TOP NOTCH! Too bad all retailers don't run their stores as Nordstroms does! Happy employees make HAPPY customers. Clean store, and piano music are nice touches to the shopping experience. If you haven't shopped here, take time to pop in and check them out; just be ready for fork out a few bones for that look! Oh, dont' miss the cafe for lunch either, very delish! read more

I was here during a very busy time (Week before Mother's day) buying a gift for my mom. I was looking at the Kendra Scott jewelry, which was very busy by the way. And The sales man I had was great! He helped me check out quickly when I found what I was looking for. I have also been to the M.A.C counter in this Nordstrom and had great customer service! Love this Nordstrom. read more

I LOVE Nordstroms! I had a pair of shoes that I had for a while and they gave me blisters, so I returned them, no box or receipt and they took them back. The store is a little more expensive for clothes, but the shoes and perfume/make-up are comparable and the service you get with and after the sale cannot be beat. It's nice when there is a person playing a piano. It is unlike any other department store in the mall. I think one of these days, I'll be approached with a complimentary glass of champagne! Go, see, shop, buy and return if needed. read more

I went to get my daughter's foot sized for the first time, as she is 1. The children's department was wonderful, Liliana was beyond helpful. She was genuine and kind, and you could tell that all she wanted was for everyone to be happy. She is a gem and Nordstrom is lucky to have her. read more

I hate the fact that I love this place. I work at Barton Creek Mall and I see the older ladies with their 10 carat rings and their 20 bags of Nordstroms and it makes me sick. That's my problem though, not yours. I buy spanx. There, I said it. Not only do I buy spanx but I've also RETURNED some used spanx (come on! i washed them..geez!) to Nordstrom after I lost some of the baby weight and exchanged them for a smaller size. Yes, they do that. Not only that but I didn't have a receipt with me when I returned them. I had a basic idea of when I purchased them but not an exact date and I handed them 3 possible cards that i might have used to purchase the item. I figured the girl who was doing my return would blankly stare at me and throw it back in my face but to much my surprise she didn't. She said, "No problem" and found my receipt in a few minutes. She returned my spanx (even with a missing strap) and exchanged them out for me. I love this store!! On one other occasion I was looking for a dress for a special occasion on their website. As i was looking I started wondering if they had my size in their store. There was a very convenient little chat box that you could click on that immediately connected you with one of their customer service reps. The person assisting me was able to look up the inventory at Barton Creek and see if they had my size. She was also able to hold the dress for me so that I didn't have to go find it in the women's department. Not only that but during the chat with the customer service person I was still able to browse their website and chat all at the same time. Super convenient! HIGHLY RECOMMENDED! read more

Too pricey for me on a regular basis, but the customer service is amazing. I have been helped by several women here that were professional, and went above and beyond. Plus they have a very generous return policy. I recommend it if you buy very few items a year, or if you have money to burn. read more

Definitely my favorite place to shop! Nordy town or Nordy's as I like to call it, makes the shopping experience a delight! I went in on Sunday to 'look' for some new fall fashions. A wonderful sales woman, Jo Ann, came over and asked if I needed any help. So, I gave her a few of the jeans I was planning on trying on and she started a dressing room for me. She also suggested a few pairs to try. Her suggestions were great! I ended up buying a pair of jeans that she recommended. Of course, they were too long, but the great thing is that Nordy's does FREE alterations! I was so happy when I found out that I wouldn't have to spend an extra $20-$30 on the already expensive pair of fabulous jeans. I ended up finding some great tops on the sale rack and a super cute fall sweater. Oh Nordy town you are my favorite clothing store! read more

I lived in Chicago for years, and now that Marshall Field's is no more (*tear*), Nordstrom takes its place as my favorite high-quality, reasonably priced department store. I don't know when I became such a shopping snob, but I just can't shop at Macy's anymore. Nordstrom is cleaner and much more organized, and all the Nordstrom branded clothing seems to be higher quality than the Macy's brands. I was at Nordstrom recently for its half-yearly sale, and even though I'm not a rich older lady with yooge jewelry, their associates were super sweet and nice to me. They set up a dressing room for me and periodically found me wherever I happened to be (even if it was all the way in another department), taking my armfuls of clothes and stashing them away in my dressing room. I'm the type of person who normally can't handle salesperson hovering, but they were just so very helpful. I spent way too much money that day, but hey, the half-yearly sale is a special occasion for me and my wardrobe. I'm only deducting one star because the shoe selection is so pitiful at the Austin Nordstrom. Shoe junkies should check out the Nordstroms at the Galleria in Houston and at Old Orchard Mall in Skokie, IL. It's seriously like dying and going to shoe heaven. read more

Drove down here braving traffic for my perfume and holiday dress --- they closed at six -- guess ill get the perfume online and the dress from a different store. read more

This is about the lingerie section and fitting for bras, in particular. I went to Nordstrom today and Yolanda helped me get correctly fitted. I can't say enough about how professional and helpful she was. I should add that had I not gone in, I'd have been surprisingly "off" on my size. Mwah mwah mwah to Yolanda and Nordstrom! read more

Over the past two weeks, I've called several times looking for a special item before I make the drive. Every single time, either no one picks up the phone or I'm put on hold so long that I have to hang up. I'm now so aggravated with their lack of phone adequate that I'm taking my business elsewhere, since I'm sure their in-store customer service probably isn't any better. Just answer the phones next time!!! read more

Went twice to this Nordstrom in search of a foundation. Walked into the Georgio Armani makeup section in which there were 3 employees. On the first occasion, I was looking around and not one employee greeted me nor asked me if I needed help. I asked for a sample and they didn't even give me the shade name of the foundation ( I like Sephora in which right away they right down the shade name). On the second occasion I went back to Georgio Armani makeup section and again I looked around for about 10 minutes and now one employee greeted me nor helped me. I am a woman of color and I know if I was of white complexion I would have received help right away. This is why I am now going to avoid this store read more

I am a Nordstrom Whore. I love the customer service. I drool over the clothes and shoes. Even though I'm not a big spender, there's a sales lady who knows me and helps me find stuff. The lingerie and petite departments are really good. The cafe is really pretty tasty, and you can avoid the rest of the mall altogether as its an anchor store. My one complaint is the salespeople in the makeup department (who are actually not Nordstrom employees) are big with the hard-sell, which I do not enjoy. read more

Don't deal with the men's department or service bar people they are unprofessional and do not listen. To their customers. If you need to purchase men's clothing take it to the Northside domain location read more

Purchased some mens shirts here recently and ordered them online. I was in a hurry and texted the department when I arrived and they brought them out to my car! Excellent customer service. Excellent quality of shirts. Will use this service again. read more

I hate this location. Customer service is either absolutely non existent OR extremely pushy, like follow you around to other sections and make jokes about commission pushy. The shoe guy literally watched me try on and buy foundation to make sure he got a shoe sale. Also, small sizes are really rare to find. It seems there isn't a point of coming to Nordstrom. read more

I really don't enjoy shopping much so I finally broke down and did the personal stylist thing at Nordstrom's. It was a great experience and I wish I'd done it 10 years ago. While Nordstrom's IS very expensive, I found I loved the stylist I worked with (Lucy! She is awesome) and she was able to help me work within my budget. First, she had coffee there waiting for me when I arrived at store opening on a Thursday morning. Holy freaking awesomeness! She started with about 50 items in my room and quickly pulled about half on seeing my personal style ( I tried to dress in things I liked to give her an idea). We went through the remainder to determine my best fit for different brands, and unlike other store employees, when I told her something didn't work, she didn't press me on it. Rather, quickly pulled it and used it to help inform her choices about what she picked for me next. She was a good second eye on how a fit worked. She even helped me pick some shoes that would work with the pieces we'd chosen, and would be comfortable for me with my arthritic toe (this is not easy). I pretty much just sat down and let her do all the work. In the end, I decided to get a Nordstrom's card for the benefits it provided (free tailoring! $$ back!), and Lucy was even kind enough to do all the processing while I went and grabbed lunch at the bistro. I did experience some sticker shock at some price tags. When I finally broke down and looked at price tags, I had to break it to her that $100 was my top end on any single piece (which I should have done at the outset). She didn't bat an eye and helped me pull out the pieces that wouldn't work. One thing to note...there is almost ALWAYS a matching "Nordstrom" brand for every high end cut (Pliostecene and Halogen were two I really liked) , except the quality and cut of the "knock offs" are comparable with the original, and about 1/2-1/3 the price (i found the average price for the really beautiful pieces ran around 175-350...way more than I would ever spend on a single piece, while the average for the Nordstrom brand was between 50-100. MUCH more doable). I found working with a shopper was also a good way to get an "eye" for what I would like in other stores, so I was able to use the knowledge I gained working with Lucy to go buy a few more pieces in other (less expensive stores). All in all, 150% worth it. read more

Every time I get shoes for my daughter from Nordstroms. Jenny is always there. N every time she goes above n beyond when it comes to her service! She always remembers me and my daughters specific shoe needs. When I leave. I feel super satisfied with my purchase. She has excellent sales skills. Thanks Jenny! read more

Nordstrom is an excellent department store. They strive to provide the best customer service. I did some Christmas shopping last Sunday and of course as expected, it was very busy. I was impressed with this lady, Sylvia, in the upstairs juniors department. She was super friendly and helpful. She went out of her way to find me a gift box with the ribbon and everything else. She could've easily say that she didn't have anymore. She didn't have any there with her but walked a few steps to another register to get it. This is a great example of a caring associate that has the customer experience as a priority. This is why I shop there. read more

The least snobby of Austin's high-end department stores. You can find $5 jewelry in the juniors department or $500 pumps in shoes. There is something for every price range, and you can shop inconspicuously in sweats and flip flops (don't even try it at Saks or Neiman's). The beauty section stocks a great range of brands and a huge selection of fragrances. The men's department has a nice, if small, selection. But every girl knows why Nordstrom rocks - the shoes! A wide range to suit even the pickiest shopper, from filp flops to sneakers to designer heels. Unless you love fighting other women for shoes, avoid the department during their sales. read more

It pains me to write this. The stars are for the merchandise alone. Even still- the selection is smaller than other stores. I have been a "Nordie" for years. Even gone as far to use the store as a case study in business school to examine their stellar customer service philosophy and the way they compensate employees. The customer service (you can't even call it that bc it does not exist) at Nordstrom in Barton Square Mall, is appalling and shameful to the Nordstom's brand. The sales associates here have nothing on the ones in Houston. When shopping in Nords, I expect to be greeted and helped. Too many times not one person had said a damn word to me. The associates just stand there and do nothing. 1. Went there ready to buy, shopping for an outfit for an important presentation- the girls actually convinced me NOT to buy there bc I "probably already had something in my closet" 2. Went with my bf at the time to get him clothes for a business trip. Walked up to the associates at the men's counter. One lady had her arms crossed and a scowl, and was glaring and bitching about how she was upset about something. Upon approaching them- they looked at us like we were inconveniencing them! I told her and the guy there what we were looking for... And they said "ok. Go look over there" (and pointed). Um... Why did I have to explain to them that "I tell you what I need, and now is the part where you take me to it and help me shop for it..." Wtf? Again, walked in ready to buy-- and the guy basically said any other store would be better... 3. I'm in shoe dept, I heard another lady talking about how horrible the service was there and I had to agree with her! That time I was looking at buying some boots and was pleased when the associate told me I could get the boots I had on shined too. After I had tried on several pairs, I was like "so I can really get these boots shined? I have another pair in my car as well." He goes "I already told you that you could." Ok... It doesn't matter if I ask you 50 freaking times. Then, when he saw that I wasn't going to buy, he immediately snatched up all the shoes and walked away. He was "done." I really wish this place had good service. I miss Houston Nordstrom's read more

A little background info... I am a born and raised Seattlite. Before moving to TX, I was used to living within a 15 mile radius of 3 different Nordstrom stores (I know, I had it made in the shade..). Nordstrom is my go-to store; It's my sanctuary...my safe place...my happy place. Even some of my earliest childhood memories involve shopping with my mom at Nordstrom! Nordstrom is more than a store, it's a lifestyle ;) HA! Alright, onto the review... Maybe my expectations for this location were a little too high when I moved here (ya know, coming from the area where Nordstrom originated and all..) but I can't help but be a bit disappointed whenever I visit this store. It's literally half (if not less than half) the size of any other Nordstrom I've been to, which in turn makes there product options much more limited. I've only encountered TWO employees that were awesome enough to be memorable (Steven in Women's shoes and Nicole in TBD). I don't get what is up with the beauty department at this location, but every single time I've gone there to get my beauty fix, it's a madhouse. Which also reminds me, I asked for a sample of makeup a few days ago when I was there last, and received the tiniest, literally smallest-amount-possible sample I've ever seen. When I got home and opened the jar to try it, I was shocked. I actually thought the jar was empty. After a serious "WTF moment", I was about to throw it in the trash, but then I saw where the minuscule amount was scraped on the corner of the jar. There wasn't enough product to cover both of my eyes. So basically this sales associate gave me a sample of only ONE eye(s) worth of under eye concealer...yay (said no one ever). I wasn't sure if I should laugh or be offended, lol...? Anyway, I feel that there maybe a light at the end of this long, dark tunnel of sadz... Rumor has it, that Nordstrom is planning to build a location at The Domain. OMGGG HALLE-FREAKIN-LUJAH U GAIZ!!! Downside is it won't be open for like another 2 years...boo... Until then, Barton Creek will still have my business until that magical grand-opening day. Lets just hope The Domain location will be 2 (or 3) times the size of this location... After submitting my review, I realized I got Nicole in TBD's name wrong...sorry Nicole!! read more

I've been a loyal devotee to Nordstrom since it opened. I purchase most of my shoes there because the staff goes above and beyond to get you what you need. My shoe guy (Andrew) has been helping me out for a few years now, and always knows what will work for me. The entire staff is knowledgable and friendly and the customer service is incredible. I also frequent the Encore department (women's plus size) and Julia is an angel. She always finds great stuff for me and really knows my style. I love that they staff goes above and beyond for their customers. I will keep going back because I know that I will get a great product and amazing service. read more