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    Nordstrom Barton Creek Square

    4.0 (210 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Tracey L.

    I have stopped by this location quite a bit throughout the years. In the first years I moved here, there was only one Nordstrom. I have since moved back, and there are more Nordstrom locations, but this is still my favorite. I stopped by yesterday to purchase a new foundation I have never tried. So I was going to try to match myself. But the sweetest soul with the sweetest voice appeared. Khalida asked if I would like her to color-match me. She suggested that we should do the whole thing, repeating that I don't have to purchase the add-ons. So she started from scratch, taking her time to find the perfect match and asking my opinion. She was color-matching so well that I told her we would go with all of her recommendations. She said I had more of a pinker tone in my skin. I always thought it was yellow, but she was right with the pink undertones and found the perfect foundation match. She was so great at what she does, I started asking her about eyeliners, translucent powder, toners, and more. I had so much fun and looked really pretty that I bought a few more things. It was the nicest experience, and I was very happy when she took down my contact information. So, if you are ever in this Nordstrom and looking to refresh your look, please ask for Khalida.

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    Laura P.

    I came to this Nordstrom for the first time to window shop for Christmas! Nordstrom is one of the best stores to go to when you have no idea what you want because they have the best of many things. They have top line perfume as well as beautiful classy clothes. This Nordstrom is at the Barton Creek. It has more than one level for shopping and for parking. Even on Black Friday rush, finding a parking space around Nordstrom's was a good idea because you always know where your car is. I also love the way this store smells. You have all the beautiful fragrances and fresh linen. The store was very clean and tidy. Nordstrom employees are always exceptional. Shopping at Nordstrom is always a good idea. I highly recommend you visit !

    A fitting room of clothing I pulled for a client in the personal stylist rooms
    Magan B.

    The staff her is excellent. For all of the work I have done with the staff at the Domain, never once I have been offered a glass of water. The staff here offers food, wine, and snacks to my clients and me because we spend hours working with them. They are nothing but kind and helpful! Jacob in the shoe department is fantastic! The shoe department is on the first floor and the women's department is on the second. He checks in, runs shoes up and down the escalators for me, and is extremely responsive. I've also worked with Christina and Wendy in the women's department and they've been so generous with their time and helping to grab alternate sizes when I need an extra hand. Though this Nordstrom overall feels darker and has less natural light, the staff more than makes up for that with their friendliness.

    Alyssa Marie H.

    No white glove service here... the bureaucracy and audacity. I came in to pick up an online order. Please note this is not the first time I've had an issue with them doing this. I've done a pre-order before with an associate who for an event. She made me go up and down the stairs to chase what I paid for. Marie didn't even remember my name the third time I approached her. I ended up with a wrong item. I let that go. However, today was the last straw. Other companies will have their online orders done within 2 hours, but usually within minutes. Nordstrom is against that apparently. I got bounced around from one associate to the next. Going to the other level of the store. Each party increasingly more rude than the last. I was given a long explanation on the process that felt defensive and hard to follow to be quite honest. I finally realized she wasn't going to help me in the middle of this saga. She just wanted to bore me to tears and have me leave. I redirected to a guy in customer service that simply told me, "There is no way." As if it was unreasonable? I tried to let him know online it says ready for pick up today. (Photo attached-Misleading is you ask me.) But he cut me off with his version of the long explanation as to why it was 'impossible'. I was so frustrated. I wanted to cancel the order because of this and past experiences. He claimed "Fair, but you have to wait till it comes in". All in a snarky smug voice that told me he does this a lot. He must enjoy messing with people. This has changed my opinion on Nordstrom's being the 1st rate in customer service. I felt judged, harassed, and taken advantage of!

    Return: Gorgeous TOMS booties that sadly didn't fit just right. :'(
    Dawn H.

    Bless its little heart. This is the one and ONLY Nordstrom (not NordstromS people) in all of Austin. Still offers the Nordstrom standard for some of the best customer service around, but laughably low on variety and stock. I guess I should consider myself lucky that there is at least one. Why developers didn't put a Nordstrom in The Domain close to Neiman Marcus and other high-end shops is beyond me. Surely there are enough people that have infiltrated and are now residing in the once small town of ATX to have more than one N. Hmm...I dunno. I guess being a Dallas girl and having the option of a handful of Nordstrom locales to choose from in a 10 mile radius has spoiled me. Luckily I go back to BigD frequently enough to get my favorite store for clothes, accessories, and cosmetics fix (second to Ross & TJMaxx when I have more time to "treasure hunt")...but during those instances when I just "must have" while in Austin, I simply order online (always free shipping and returns!). This store is great if you don't want to return via post because it gives a reason to stop by and peruse for some other goodies you (or at least I) can probably live without. ;) Happy shopping! [182 in 2015]

    Dior, Chanel, Nars & Charlotte Tilbury

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    2 years ago

    Found a lot of good finds here. It's clean and organized. Easy parking and easy check out.

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    5 years ago

    Lucita is the best! Store selections? Ehhh lack luster. Her customer service went a looong way! Have her train, promote and give a raise

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    Ask the Community - Nordstrom Barton Creek Square

    Review Highlights - Nordstrom Barton Creek Square

    Topped with some gloss, and I'm cozied up with Charlotte Tilbury for an upgraded 2-for-1.

    Mentioned in 3 reviews

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    My mother gifted me a shirt from here and I drove 45 minutes to exchange it because it didn't fit…read more(I was told there is not a return policy at all so I went in anticipating the bare minimum of an exchange). She originally said the shirt was outside of the 2 week exchange window and refused to exchange it and said "guess you'll have to regift it haha". Then I proceeded to get into my car about to leave then noticed on the receipt the shirt was purchased less than 2 weeks ago so I went back in to let her know then she changed the story and said that the shirt was purchased on clearance so it wouldn't be able to be exchanged. For a small business it's insane to have such strict policies that leave customers with clothes they hate or that don't fit. Their sub par Yelp rating is spot on with how they run their business. Way too much shopping in Westlake to deal with this kind of tomfoolery.

    They sell really cheap fast-fashion -- don't be fooled. I bought a dress from them on a Friday and…read moreupon further inspection, found that its seams were fraying like crazy. I brought it in the next Tuesday, unworn, with tags on, in the original bag, and with a receipt. The manager refused to give me a refund. Apparently, they have an exchange-only policy, but they won't tell you about it. They have a small sign posted by their cash register, but it's easy to miss. The manager wouldn't budge and didn't seem concerned about working with me. If they sold quality goods, I would have accepted the exchange, but I'm not in the market for a different piece of clothing that would fall apart in a month or two. Buyer beware.

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    Nordstrom Barton Creek Square - deptstores - Updated May 2026

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