This review goes out to Liz in the women's intimates department! I hate shopping for new bras, as I can never find the perfect size or shape. Like many women, I dread having to try on two dozen different bras, only to leave with one or two "that will do." I was spared this fate, however, when I ran into Liz. This fabulous, fashionable and super sweet gal made me feel right at ease. She offered to take my measurements, which I had resisted ever actually doing. But it changed my life! Not only did we figure out my exact size, but she quickly and effortlessly found me two bras that she thought I would like. They were pretty but functional, and gave me shape while not being too heavily padded. And it looked great under my blouse. Hallelujah! Thanks to Liz, I now have a new found confidence that I, too, can find pretty and comfy bras...something I thought was possible only for Victoria's Secret models. I hope Liz gets a raise or promotion, or both! read more

Love this Nordstrom! I rarely drive all the way to Arcadia but if it's for something specific I know this Nordstrom has it! I've gotten my Burberry handbag from here and Chloe cross body that I love! The workers are always kind and very helpful. Love love love this store! The shoe department is another favorite as well. Their customer service is always great and dependable. read more

Love the entire store. If you are unable to find something the fashion sales people will help and find it for you. Any size you want they will either look for it in the backstock room or order. :) read more

This place has VERY deceptive salespeople, which is a shame because my kids love the clothes here. Today I went in to buy dresses for my kids. While checking out the saleswoman invited them to be in the spring "fashion show". For participating they would get a free treat and I would get a coupon to use. She scheduled us for a "fitting" where outfits were vetted for the show. After the fitting this evening we filled out a photography waiver, and paperwok. Only after all of that did she tell me that I had to purchase the outfits right then in order for them to participate. That was never mentioned prior to this, even after she and I had a conversation away from the children. I said no and walked out on principle. Shame on them for trying to trick people into sales and for playing on children's emotions. read more

The worst customer service ever. I sent my new UGGs for cleaning, they gave me someone else's shoes that smell terrible and try to convince me that they are my shoes. How can a size 9 become a size 8 after cleaning? The Dept of Health should hear about this. I'm going to call them and tell them them what's going on there. I would expect poor customer service from other stores but from Nordstrom's I didn't. I always thought that they had a better customer service. Nope, I was wrong. Maybe it is their new general manager's influence "ms marcei" aka "ms rudeness". But I am totally disappointed over this. It is Very sad what happened to that store under her management. Now I have to throw away this pair and buy another one, not from Nordstrom's. They lost my business for sure. read more

My first purchase ever at a Nordstrom. I may want to return my purchase purely based on the lack of service. I walked the entire length of store trying to find jewelry. Finally I find it and I walked around 3 times the entire counters. I finally said outloud is there anyone who works here!? Total of ten minutes and not one hello. The person who rung me up took a total of 2 minutes and that was it. I didn't even get to ask for ribbon for the gift purchased because as soon as she handed my receipt she turned away. I guess talking to her coworker was a lot more important. I have her name on the receipt I might as well walk back there and formally complain. Bad first experience at nords. Never again, at least at this location. Work on your greeting Santa Anita. read more

I'm not sure if I'm giving this Nordstrom a mediocre rating because I've worked here in the past and expect a certain level of customer service that my manager had taught me should be good customer service, but unfortunately I do not see it consistent here. I definitely see it in the Customer Service upstairs. It takes a long time to be acknowledged in the Accessories department and I am usually the one trying to find someone to help ring me up. Women's Shoes usually have salespeople standing in the front of the for near the main aisle chatting with each other, without bothering to turn their heads to greet me as I am perusing through the tables. Isn't there still a 3 second rule to greet customers? Their selection of clothes has improved but because the Arcadia Nordstrom is small, they don't have as much inventory as The Grove. I do liked that they revamped and remodeled it so it looks nicer than the Glendale Nordstrom. read more

I LOVE HELIA from handbags. She is amazing and patient when I'm indecisive about bags and colors. She also goes above and beyond finding specific bags and colors for me when I know exactly what I want. She's so patient and genuinely wants you to be happy with purchases. She's completely honest about what looks good on you and what doesn't, and doesn't ever try to push anything on you. If you need handbags, see Helia. Such an amazing woman! My mom and I love her! read more

I was really disappointed with my last experience. First, I took my son to the restroom and it was disgusting! Trash all over, no toilet paper, filth all over. Second... I have always shopped at Nordstrom because of their incredible customer service and no hassle return policy. Today they refused to accept a return because they said the shoes looked too worn. I was honest and let them know the shoes had indeed been worn for 3 months in hopes I would get used to them however they are just too heavy. They said the shoes looked like they had been worn longer than that and there was nothing they could do. I'm on my feet a lot and I walk a lot for work, I've returned shoes before and never had an issue. I guess I should shop somewhere else and save my money if they can't offer better service than any other place read more

I went to the store to get a price adjustment on a pair of sandals that I had purchased online and the day after I purchased them, the price dropped. So I went to get a price adjustment within 5 days of placing the order and the store refused to do it. I thought this was ridiculous. I even spoke to a "manager". Same answer. I DO NOT recommend this Nordstrom. Don't waste your time or money there. They do not value their customers. read more

I wish this site had a rating for the different people that helped me, but because of my experience I had to give it a two. I was told by my friend that Nordstrom had a very awesome return policy and that it doesn't matter when I bought my item as long as the tag is still attached and that the there is nothing wrong with the item they will take it back. She said she bought a pair of shoe that after wearing it for one day it hurt her feet and they still took it back. So I decided well let me see if I can return this $180 dollar dress I bought a while back and was never able to wear because it needed alterations. I went to the dress department yesterday and I saw the dress that I was trying to return so I figure hey they still sell it and my price tag has the Nordstrom return sticker on it, I think I can return this. I went up to the counter and the two girls behind the counter just stared at me and my friend one of them was on the phone she was short with glasses I really wish I would have gotten the names of these two girls, because after I stood there for a minute staring at them the girl with the long hair that was dyed blonde ashy color finally asked if I needed help and I told her I was trying to return my dress and she started the process and she when she couldn't scan the barcode she asked when did I purchase the dress and I said I don't remember it was a really long time ago. She has was it last month was it the month before was it in April and I said I don't remember it was a really long time ago I can only tell you that it was around the winter time. She then asked if I had the credit card I used to purchase the dress, I was pretty sure that it was my Nordstrom card, so she tried looking by using my card and when she was unable to I decided to look through my email and I showed her my receipt, she tried looking with the receipt number but was still unsuccessful so she asked the other girl wearing glasses and that girl looked at the receipt and said oh your purchased this more than two years ago, our system only keeps records for up to two years, then she looked at me and said sorry and then just kept staring at me until I walked away. I went and told my friend what happened and as we left Nordstrom she kept telling me that the staff there is usually really friendly those girls did not seem friendly at all, but I had thought that was normal and she said that they don't have a return policy so I went and looked up the return policy and I did not find anything on their return policy except that they deal with each return based on the situation. Then I decided I was going to just return the dress online and when I realized that online they were going to allow me to return it I decided to go back and talk to someone else. So while I was standing in line I was greeted by Celeste Bell, immediately she asked if I had been helped and when I told her I just had a question regarding your return policy and I told her what had happened right away she apologized for the way I was treated she took my dress and tried to look it up and when she couldn't get the system to do the return she called someone from Nordstrom online and she kept apologizing for the wait even though it was not her fault and I could hear everything she was trying to do to help me return my item. And when she was only able to get me the amount of the item she called customer service to make sure the system paid me back the tax that I paid on it as well. And when I realized that I did not used my Nordstrom card to pay for the item and I didn't bring the card I used, she immediately asked if I wanted the money on a gift card instead and again she apologized for the wait. Celeste Bell made my experience so much better yesterday and I hope she gets recognized for her awesome customer service and her awesome effort to go the extra mile for a customer that was making a return and not a sale someone she wasn't going to make any commission on. The next time I go to Nordstrom and look for a dress, I'm going to Celeste. I also want to thank Anna A. from where the Marc Jacob and Tory Burch purse section is because she made my purchase that day an easy one. Her system didn't take the Nordstrom note, but she turn it into a gift card and ordered the purse I wanted in the color I wanted and was friendly the entire time. Thank you Celeste Bell and Anna A. for making my trip there better after it was ruined earlier by the other two employees. read more

Danielle at the Giorgio Armani counter was SO helpful and knowledgable. I left a very happy customer!

It's a shame because I love Nordstrom but do NOT go to the Chanel makeup counter here! They were extremely rude. My sister was trying to decide between two foundation colors and asked for a sample. The sales woman looked inconvenienced and annoyed and had such a terrible attitude. Won't be going back to that Chanel counter again. Thank god they have an online store. read more

We always park on this side of the Westfield Mall, and enter the mall through Nordstrom. Displays are clean and well lit. Staff is super helpful and eager. As with many Nordstroms, the prices are a bit higher than my budget. This location is 2 stories and features a Cafe. The only complaint I would make about this location is that the Men's section is not quite as diverse as the womens. read more

Bad attitude from a guy working in designer boutique. No pic ! Are you kidding. I just wanna post a pic of my dream handbag on Instagram ..... read more

Don't know why they only have 3.5 stars. I always have great experience with the vendors and they are all nice and sweet. Especially Clarins Kat and the people in handbag session! The only drawback is sometimes you feel pushy some sales want you to buy from them but it is the nature of the business. Over all I love nordstrom in Arcadia. read more

One of the lady workers there was all over me and my personal space thinking I was shop lifting for going to the fitting room and then I bought the shirt I was trying on and she looked very stupid so whoever that lady with the brown hair is I hope you lose your job and I'll find her name and report her to her boss. read more

Justin was an amazing help while picking out Tommy John underwear for a gift! He found sales and assisted in all ways! He is amazing and knows the merchandise! Thanks for making shopping fun today!! read more

I don't come to this store often, actually I never do because it's too pricey for me. Well anyway, I did stop in this past weekend because I was looking for a gift for my bf. In every department I paused at- cologne, men's, women's, and purses, I was greeted and helped. Yeah, it's pricey but I guess you get some of what you pay for in the customer service. On top of that, I found my gift and was talking to the sales guy about an issue I had with another store and he actually gave it some thought and gave me advice on how to deal with it. His advice worked, so even better! His service helped me with this store and another store. read more

What a rude terrible experience. Nordstroms is supposed to be known for their fabulous customer service... I did not have this pleasure. The staff was rather rude to me. And while waiting for the cash register, the cashier ignored me while she socialized with someone that was not purchasing anything. The person waved me ahead and said , "Oh, she and I are just talking she'll check you out while we chat.". Cashier didn't even greet me and it took literally about 10min of her gaping at her friends story to check out my ONE article of clothing. I am unhappy!!! read more

Such catty bitchiness at the makeup counter. YSL, MAC, and Estee Lauder. They should be selling cosmetics not gossiping with their friends and ignoring me. I walked over to Sephora and found what I needed with ease. The Arcadia Nordstrom employees are out of control. read more

I love Nordstrom for their variety of brands and the values. What I don't love about this particular branch is the fact that their non-Asian sale associates tend to be quite prejudiced. I went shopping here one day without make up, in flip flops so I looked 15.. and of course I had to stand there waiting to catch someone's eyes just so I can buy a Burberry bag. Next time I went fully dressed and made up and got offered help from 3 different people. You're located in the heart of Arcadia so your clientele are bound to look younger than their age, so get with it Nordstrom! read more

A great place to go shopping. The store has nice stuff. I prefer to shop online but coming here is nice too. Bf found a pair of nikes and it was on sale. Stellar deal! I like to buy shoes and gifts from here. read more

I came in looking for a suit for a wedding. Joel was very helpful and amiable as he showed me what was available. I will definitely come back when I am ready to purchase. Thank you Joel! read more

Everyone that works here is nice, professional, and friendly. They great you with a smile, try their best to assist you, and offer free consultations. There is a great variety of fragrances, beauty products, shoes, accessories, and other products to choose from. Chinh and Nessa are very nice and can help you in the fragrance department. Ana is a nice lady that works for Shiseido. I sample products from La Mer as well. The security is friendly and even the people in the shoe department remember my name. Today I lost my wallet and I let customer service know that it was missing. They called me back within an hour to let me know they found it. I was super worried and stressed but they took care of me. I would like to say that this is my favorite Nordstrom location in California and that they have great customer service and great attitudes. They deal with many people daily and give each person a great shopping experience. Thank you for saving me and for the great shopping experiences!! read more

This review is for Briana in Children's Shoes. Last Friday (5/3/2019), I purchased a pair of Stan Smith Adidas that I had been looking for everywhere! Briana was so helpful. While she was assisting me with the purchase, we had lost sight of my elderly mother. When Briana noticed my concern, she immediately came from around the register and offered to help find her. And she did Her kind and helpful demeanor is hard to come by nowadays. What an asset you have on your team. A gem she is! read more

I would put no stars if I could (Men Shoes department) , came on the 18th to order some shoes .. ordered a pair of comme de garçon all white converse . Size 9.5 . (Which was the pair I tried on that was their display) I order them , paid , and also got a receipt and he even told me I would receive them before Christmas . I come in today and they check if my shoes were there. Before I get the bad news Christopher N the employee who helped me previously said he called us to say our Order was here before knowing it wasn't , after he changed his statement and said not that they were here that my order got canceled . Got no phone call or email , nothing but he said he called and he didn't get through and couldn't leave a voicemail . Very strange because My phone works my voicemail is connected . Obviously was a lie. Then says they don't come in half sizes.. which was funny because I remembered trying a 9.5 and even saying to my gf why couldn't they give me the display pair , weird but funny thing he said nothing about them not coming in half sizes when I first ordered them . Obviously he forgot to call us ,or forgot to order them , he said because other nordstroms don't want to give up this product . Wow no comment there. So I guess no shoes for Christmas . Probably the worst customer service I had to deal with . A lot of lies , a lot of trying to cover his own ass for his mistake. Even said he would next day air them to me by Monday . Which was funny because they are suppose to be sold out . Question mark I know . I work in luxury retail. I know when an employee is trying to cover their ass. As if I'm clueless and don't see what is going on . Very sad and disappointed. Long time customer is not going to be shopping here anymore. read more

Today I went into Nordstrom Santa Anita to pick up a few items in the lingerie department. I had a little bit of time this afternoon, but not much and made my way over to the Individualist/Designer department. There are a couple of men that work there that are fantastic with CS. This afternoon was no exception, however when I was ready to depart, my sales associate had a line up at the register. I needed to get to my Mother's assisted care living in Pasadena and realized that I had spent a little to much time in the dressing room. I was in-between two Farm Rio tops. Since I was short on time I walked over to the next Designer register. Where a woman was just standing there doing absolutely nothing. I asked her if she minded to hold the two items until the next day. She 'quipped' ..."We don't hold anything. We don't have enough stock and it is limited." She literally 'barked' this at me. I was holding a Nordstrom bag from my previous purchase. I understand there is limted stock - I agree. But she could have been more sales proactive and at least tried to close the sale or ask why on hold. I didn't need to explain to her I was now late for a scheduled visit with my Mother at her CareHome. So I said, oh.... ok ... handed her the two garments and nicely walked away. After visiting my Mother, I was able to log on line, find this blouse at Neiman Marcus for $111 vs $185 at Nordstrom easily. Although I would not have looked around and happily gone back tomorrow to Nordstrom after I'd had time to consider which top I really wanted to purchase. So - she lost the sale. Nordstrom lost the sale to be accurate. Maybe an $185 blouse just doesn't cut it anymore in the Designer Department. Bah hum bug to a store that used to pride itself on Customer Service. But mostly to this woman who was totally unhelpful. read more

I love this Nordstrom, if you are going to buy a Handbag have Miel take care of you she is sweet as pie!!

I would give this place zero stars if I could. I had a suit jacket that I bought at Nordstrom that needed repairs. The lining was starting to come apart at the seams so I took it in to have it repaired. No problem, they took it, called me a week later to notify me it was ready to pick up. I take a look at the suit jacket, try it on, and the lining is still falling apart exactly like I brought it in. They had not touched it! They tried to make it seem like they repaired the jacket, but in reality they did nothing to it. So I brought it back to them again. This is the first time I've seen such a glaring oversight with a Nordstrom. Been shopping with them for years so that makes me think it's just this location that doesn't have it together. read more

The younger staff are extremely nice. Jesus and Shalom? assited me on my purchases and went above and beyond! That being said, the older employees tend to age discriminate. When my girlfriend and I entered the store, we were not welcomed. An older gentleman who worked there looked in confusion as he saw us pass by. We felt uncomfortable but I was determined on finding a suit and dress shoes. When we arrived at the kids section to find a pair of shoes, the younger female employee did a fabulous job getting the sizes I requested. The older woman told the employee to stop helping me because she insisted the other customers were more valuable than me. She screamed at her while the worker was getting my shoes in the stock room. As stated, "Get out of there and help the other customers!" Thankfully she ignored the rude employee and continued to assist me. I ended up purchasing the shoes and a suit. read more

Came today to the mall because I wanted to buy a couple of shoes and apparel. I was very surprised that this location have more variety of high end sneakers like Gucci Aces. However, I am very disappointed with my visit. LITERALLY THERE WERE ABOUT 6 EMPLOYEES IN THE SHOE SECTION(or maybe more) and nobody asked me if I needed help or something. Some of them just talk to each other or stared at you and walk away. I was the ONLY person in the shoe section and not even a simple word. I am not sure if they were sales associates or security guards because they were starring at me and others just ignoring me. There was another employee seating in the chairs!!! I walked away because I felt ignored and and uncomfortable by the associates starring at me. I don't know if Nordstrom needs to hire employees with better customer service or I just have to dress nicer next time so they don't judge. Maybe I will just keep shopping at Barney's or Bloomingdales! read more

I recently went into the Nordstrom store on Santa Anita to purchase a coat. I did my homework online and was pleased to see several coats in the $250. to $350. price range. (For me this is a lot.) I went in with my daughter to shop. It was her birthday, yet she was excited to help me pick out a coat. I asked one salesperson, and she said she would hook me up with the coat expert. I told the "coat expert" that I was looking for a semi-fitted trench coat in the $300. price range. She gave me a look as though I'd come in with a corn cob pipe asking where the bib overalls were. She motioned with her hand and told me, "There are some sale coats you could look at." She also asked me what I meant by"semi-fitted." ----- We left. I ordered a coat from Nordstrom online. It arrived and is too big. I called to return it for a smaller size. I was on the phone with a representative for about 15 minutes. She said I had not received a coat. I gave her the order number. She said they don't carry that coat. I got the feeling that her skills and level of English language kept her from helping me. (Not her fault) Eventually, she let me know that she could not help me and suggested I return it at the store, which I am going to do. That said, I do not think I am going to order the smaller size. I do not like the way I was treated. (SHOE DEPARTMENT PEOPLE ARE NICE AND HELPFUL) read more

Usual Nordy display of products, but if you need service, you might need to hunt someone down, like I did... good service..once you do find someone read more

Came in to pick up a baby carrier I asked to be put on hold... the girls working in the children's dept were fantastic amazing I loved them they interacted with my 3 year old gave her a balloon made her day I will be coming back to this Nordstrom for this dept read more

Nordstrom really emphasize on customer service which I appreciate. This location doesn't really offer a huge selection for men and that is why I am taking off 1 star. read more

This Nordstrom is AH-MAZING. :D FIrst off, they totally remodeled everything inside: floors, the layout, walls, new cafe inside, etc.. It's FANFREAKINGTASTIC. It's the most beautiful department store I've been in to date. :) It's true that they don't mark the prices on their shoes. But what I've noticed is the higher-end designer shoes don't really have labels or tags. It depends on how frequently that style is bought. Also, the people in the shoe department may be nice, but NOT to teenagers. My mom was looking to buy a new pair of leather sandals and I went with her to help her out since she's not the best English-speaker. So we walk onto the shoe floor and we're looking at this table full of sandals, this really creepy looking guy (i.e. sales associate) walks up to us and greets and asks us if we need anything blah, blah, blah. So naturally, I answer "no." for my mom. The sales guy gives me this weird not-quite-evil-eye look and walks away. My mom decides to go to another table and I sit down in a chair to wait. WHAT DO YOU KNOW. Same guy comes up to me and starts making me feel uncomfortable. -.-x Long story short: Mom bought shoes at Macy's. :) Where the sales people treat EVERYONE equally on the shoe floor. But really, I do like this Nordstrom's a LOT. It's got tons of shoes, clothes, accessories, makeup, and bags. I bought a nice wallet for one of my teachers, and the lady behind the counter was super friendly. :) I was having a hard time choosing and she was so eager to pull out all the wallets and purses so I could get a closer look. :D Plus, free gift wrapping. :D And the people they hire to play the piano on the second floor are SERIOUSLY the nicest people ever. This little baby was so taken by the piano player, that the piano player even took requests from the baby! :D CUTE. :D DO shop here for the awesome clothes. :) Wish I could afford them though. :( TIP: The people behind the St. John's counter stare at you. O.O watch out. O.O I stare at chu. O.O read more

This location is by far the best Nordstrom I have been to. The sales associates are plentiful and always willing to answer any question you have. I like the array of brands that they carry and the knowledge that the associates have about the products that they carry. Another plus is the way they offer to wrap whatever you buy so that's its ready for gift giving! read more

Nordstrom is my absolute favorite store at the Santa Anita Westfield! Between their selection of absolutely amazing products and fantastic customer service, you can't go wrong! I've been coming here for years and I can say that their customer service is still as amazing as ever (can't say the same about a lot of other department stores these days). I'll do a review on my latest trip... I left with some gorgeous earrings and a beautiful Burberry watch. Everyone was wonderfully attentive with out being overbearing, which is actually hard to get right. A lot of sales associates are either, not attentive enough, or they hover, I always get a great balance at Nordstrom. My mother, who often labels herself as a "plain person" loves the Westfield Nordstrom. She sometimes feels that sales associates at nicer retail stores give off a pretentious aura and bypass her for a sale because she doesn't tend to dress the part of looking like she could afford to shop at nicer department stores. She commented on how she never gets that feeling here, which makes me happy, because I'd hate for her to feel uncomfortable while shopping with me. My mother and I have complete different tastes in styles, but we can both agree that Nordstrom deserves a 5 star rating :) read more

This is for the girl with the pixie haircut and the hat working at the sunglass station. I came in to exchange a pair of glasses I had bought two weeks ago. From the time I began looking at glasses to see if I liked any, I was ignored. Then after she finished talking to her friend she attended me and asked what I needed. After having been ignored I decided to just return the shades. She made me feel like I was returning worn down, broken, and scratched glasses and made me feel like I was doing something wrong by returning a product I no longer liked. Well, I walked myself out of there and over to Sunglass Hut and purchased two $300 pair of sunglasses where I was treated with proper customer service and kindness. You could have gotten that commission but you decided to make me feel like returning a product is a bad thing. You're at work. Do your job even if it doesn't end in a sale. read more