WTF? Where's Anthony? Why does nobody in designer purses know anything now? Also, just b/c I stroll in in a hoodie, chucks and Levis -- I do not appreciate the up/down/lookover. I know more about these handbags than your department. Two stars, all for Valerie. The best handbag person w/ knowledge of designer handbags who is not in the designer handbag department. Sick irony. read more

I generally love Nordstrom and the people who work there but my recent experience with the cosmetics depart bumped my opinion of them waaaaay down. If I could, I would give separate ratings for the shoe department (five stars) and the cosmetics department (no stars!!). I bought makeup at the Chanel counter and got mediocre service. She was polite to help me but did a poor job of actually applying it to my face to test out the shade. She also didn't try to sell me more but shouldn't they ask if I needed anything else? Aren't they on commission? All in all, it was an okay experience. The worst part of my shopping was purchasing a foundation brush. Everyone at the MAC counter ignored me so I decided to go to the Bobbi Brown counter. There I was ignored as well. I stood in front of the two women having a personal conversation. If I could have grabbed the brush myself and checked out at a register, I would have, but that wasn't an option. I should have interrupted their conversation sooner. "Excuse me miss. Your co-worker is right. If you can't share a bed with your boyfriend, you need to use two blankets instead one. Also, I don't know what he gave you but you should get that thing with your ear checked out." Yes, yes, I should have spoken up but I wasn't in the mood and I also wanted to see how long it would take them to notice me. Finally, they finished but even then, the woman seemed confused that I would even be asking her for something behind the counter. Ugh. Shopping for makeup is suppose to be fun but I left Nordstrom with a little bit of bitterness. Maybe I should stick to Sephora. read more

This review is only for Vanessa in customer service. How she landed a job in customer service is beyond me. Less than helpful, condescending, and rude. If you need help with an order you're better off calling the 1-800# read more

5 stars for comfortable bench seats out of of their front door facing the mall side. I also love their coffee shop. My wife comes here to shop and pretty much the only store that I would tell her to take her time. I don't shop here but I would come here with my wife just to wait for her. read more

This review is strictly for the Clarins Spa on the Nordstrom premises: I went in one afternoon with my mother to have facial treatments done. I chose to add on the extra neck/hand package for my mother. Later, I find out not only did the aesthetician not give my mother the hand/neck package, but the same aesthetician attempted to go on with my own facial without removing my makeup first--step one in any facial experience. It wasn't until I said something did the aesthetician remove my eye makeup, saying something about not knowing whether or not I'd be "out and about" afterward. I'm not the complaining type (nor am I really the negative Yelp review type), but these two major mistakes on top of each other just didn't settle well with me. After sending an email to Clarins corporate, I received a bizarre phone call from a manager at the Clarins Nordstrom counter: She offered me a refund (totally not necessary) and there was no apology. I asked for the aesthetician's explanation as to what happened and she claimed she did give my mother her extra features. Was my mother lying then? But here's the really strange part: When I asked why the aesthetician did not bother removing my makeup first, she first told her manager that she did not know I was wearing any. (Never mind the fact that I had on thick, jet black eyeliner.) When pressed about how odd of an excuse this was, the manager responded that the aesthetician had remarked that "Asian women wear false eyelashes" that can't be mixed with oils--not really sure what my ethnic background (or, uh, an entire continent of women) has to do with my makeup choices here. I asked if I had not been of Asian-American descent that I would've received a better facial experience--and, at the very least, couldn't she have asked if I was indeed wearing false lashes? (I definitely wasn't, and barely have any eyelashes to begin with.) The manager was flustered but there was nary an apology. A major disappointment considering how long I've been patronizing Clarins and Clarins spas all across the country. Won't be returning. Clarins corporate still has not bothered to respond to my second complaint regarding the Asian remark as well. read more

Very disappointed. Few things in life are as iron-clad as the Nordstrom return policy but I guess all good things must come to an end. I bought a pair of Converse shoes 7 months ago and wore them about twice a week. A few months ago the rubber started separating from the shoe and the inside heel was coming off. I tried to exchange for a new pair today, explaining this should not be happening to shoes that are only worn a couple of times a week. All I got from them, especially the manager was "It is normal wear and tear, sorry!". Totally bogus. I can't believe they would so blatantly turn me down and I think this is a sad commentary on the state of the retail industry. read more

I came into this store today with my fiancé.... let me start with the fact that I hate shopping and I am a very picky shopper. Today's shopping experience was beyond excellent and above any service we've received and it was all due to Mr Joel in the men's suit/ clothing area. His attention to us and what I was looking for reflected in his suggestions to me and ultimately the clothes I walked out with. Thank you Joel for your service today and a job well done. read more

My review is for Mary S that just "helped" me find makeup at the Nars counter. I'm getting married this weekend and wanted to pick up a few treats for my bridal look. I came in asking if Nars had a waterproof mascara, to which she replied "I don't know" but she was able to steer me to one of the most expensive mascaras on the market... I asked if Bobbi Brown perhaps had one, to which I was met with the same response. She took me over and was reading the mascaras and said there wasn't one- until I pointed it out to her. I asked for her opinion on a nice everyday lip color that would match my natural lip color, again she replied, "I don't know what colors do you like?" I would like a color like I described, thank you. I left frustrated with no lip color because I was apparently under the crazy impression that the makeup artists are licensed, know their product, and can help me with suggestions. Update, took away a star because I checked my receipt and I have the wrong products. read more

I've been coming to this Nordstrom for years now to shop and haven't had many bad encounters until today. My friend and I came to look for dress pants we found online that were on sale and asked Mai, the sales associate, to help us find it. We had already tried to look for the pants in the reduced section which only had a couple pants on the rack. When I asked her to help me find the pants, she just points to the reduced section and tells me with and attitude that's where everything is. She was also chewing her gum obnoxiously loud and talking to me in a rude tone through the whole process. I then find the pants I was looking for but in a different color that weren't on sale which was perfectly fine and she takes me to the fitting room.Throughout the entire time she was helping me out, she was treating my friend and I as we were inferior to other customers. My friend or I would have to get her attention while I was in the fitting room since she was never attentive. I needed my pants to get tailored and was trying to get the tailor to come measure my pants but she was just talking to another guest while I was clearly in her sight waiting for her to help me. In the end, when I was paying, she finds out that the pants were on sale and charges me a "fee" since they were on sale without telling me how much it actually was until I myself find out it was $31. Overall, very frustrating and annoying experience with Mai S. read more

I'm usually a really nice person but I am pretty upset at how BAD the customer service is at this mall. It doesn't seem like I am the only one thinking this too after reading some other reviews. read more

This ND can suck it. I went to the La Mer counter tonight to get me a lip balm. The lady was waiting on this affluent-LOOKING person who was shopping around for skincare items. I was not greeted. I was not smiled at. Then another lady came over and didnt say hello but she also talked to this lady instead. And I asked a question about the lipbalm I wanted and she said "no" and kept looking at the lady. Kinda like Milhouse and the swimming pool. I am super tempted to call and complain. I am a regular Nordy's La Mer shopper and this was a kick in the shins. I think I'll stick with *gasp* Glendale. read more

This is a great store like most Nordstroms, they carry everything and what is not to like about all the great high end label brands in every department you can think of. From all the different designers i could spend the entire day there and never get tired, and they have something for everyone from men, boys, women, teens, girls, infants: shoes, make-up, purses, lingerie, coats,jewelry, accessories, suits, ....i could go on and on and if they don't have it they will tell you where you can find it. They have amazing customer service and if it's not on sale you can always find it at their clearance centers: Nordstrom Rack stores which are also located in Pasadena or other general areas nearby. read more

This past weekend was my first time at a Nordstrom, and I purchased a high-end ($600+) Victorinox watch. The watch and the service in that department was no problem, but afterwards, since I have a couple out of town weddings this summer, I figured I'd go get my measurements at the suit department within the store. The employee in the suit department gave me a dirty look when I asked him about my measurements, saying that Nordstrom "doesn't do measurements," and then proceeded to look for other customers to help. Of course, his statement was completely false as they must do measurements since they sell suits! So either this was the rudest employee I've ever encountered at a department store, who outright lied to me, or Nordstrom apparently only sells off-the-rack suits with no option of tailoring, and no potential for the employees to help you determine your size and needs. read more

Three stars because they have a limited selection and you can find most of the clothes online for much cheaper prices.

Chris from the Mac counter is absolutely wonderful! He was so attentive and nice, a big plus for someone who is working during the biggest holiday season! I would recommend anyone to him. His eyeliner look kind of reminded me of Jack Sparrow or Captain Hook from Once Upon a Time. Very cool guy! read more

I hope the shoe department does not reflect the quality of customer service of the entire store because it is horrible. WARNING: THIS IS A SHORT STORY It took me over an hour, yes, over an hour to get shoes that I already had my sights set on BEFORE I even walked in. There was no browsing. No looking around. This hour was the single most saddest moment in my shopping ventures, ever. Nordstrom, in my understanding, a more high tier department store. Correct? So, in a higher tier store, one would expect service to be more of better quality. Correct? WRONG. The sales representative ignored me for a good twenty minutes, walking around as he had something more of importance to attend to. When I finally seemed to have gotten his attention, he slowly made his way to me and asked how he could help. In my opinion, I'm a pretty patient person. So, I just waved it off and told him that I needed a size 10.5 for a specific creative recs trim. He nodded then disappeared in the inventory room.........for 30 minutes. When he finally came out, he handed me the box. As soon as he gave me that box, he hurriedly walked away. I opened the box and inside was what started to trigger my annoyance sensors. A pair of shoes that looked like it was on the display rack and had been worn multiple times. I was like OKAY, I HOPE this is just to try on and I would ask for a newer pair if it does fit well. Tried it on. Cool it fits. Tried to get the guy's attention AGAIN (at this point, I realized that this guy was incompetent. That or blind.) Another 8 minutes. Tick tick. He comes over and ask if everything was fine. I ask him if he had a more newer pair and he immediately said that he was unsure. Okay, check. Slightly annoyed, he trotted off back to the inventory room and again disappeared. Twenty minutes pasted and he walked out empty-handed. The funny thing is that he didn't even tell me if they possessed another or not; he just went off to another customer. At this point, I was pissed. I went up to the manager and told him that I have asked for help and was not recieving any. He told me to HOLD ON. I honestly don't like give people attitude, as it saves me and the target person embarassment, but at this point I was very angry. I, again, approached the manager and demanded that I just wanted my shoes and that the other sales associate should be fired. He, finally realizing that a customer was unsatisfied, immediately attended to my needs. New pair of shoes at a slightly reduced price (I'm a sucker for "recompensation") then I stormed out. Happy Ending (for me at the least). If there is one thing this Nordstrom is good at. Its apologies. read more

I purchased a pair of YSL heels on March 9 at a Nordstrom in OC but decided to **exchange** them for a shorter Valentino heel at this Arcadia Nordstrom the next day. When I went to the register the employee, Cynthia D., charged me for the Valentino pair before making the return or exchange to my debit card. Before swiping for the new purchase, I asked her to first return the 1st pair and get credit from the original purchase and she denied my request and said "no it needs to be done this way". I still don't see the pending credit due to me on my chase app and will probably have to keep checking. It's a huge inconvenience, and someone trying to be slick for some commission is so annoying. What if I didn't have the extra thousand for a second pair and got charged an overdraft fee. Or what if I needed money now and not a week from now. The only additional charge to my card should have been the difference. read more

Very rude staff. Asked for a simple bag at the cash register and the lady sent me to customer service where I was rudely talked to. store is very messy. the girls working in the womens section were too busy talking to acknowledge customers. store does not have a good selection. couldn't find anything i liked in my size (small/medium) steer clear from this location. read more

What happen to this place?! The idea of them placing a sticker on your tag is in the event the receipt is not present at the point of exchange or return. It's useless, I came in to return an item which I paid cash for and they would not give me my money back it had to be placed on a gift card. It does not make any sense if they can pull up the transaction from the sticker the place at point of sale. The manager helping the associate was not friendly and spoke to the associate as if I was not standing in front of them. I do not think I can continue to shop at a place like this anymore. read more

I recently went to this location because I was in desperate need of new bras. It had been several years since I had last been fitted. I have been fitted previously at another Nordstrom and specialty bra stores. I have always had good service at Nordstrom but was still hesitant. At all other bra stores i.e . Victoria's Secret, I have always been measured inaccurately. I feel like they measure you to fit their items and make a sale. I'm an uncommon size so I can't buy an average bra and feel comfortable in it for very long. Nordstrom has a much better size range then most stores. At this particular store I went in close to closing and Christina B. assisted me. She was knowledgeable, very accurate and above all very patient. She fitted me, showed me all my options available in store and wrote down sizes I could order online from other brands. I was stuck on a particular style that wasn't available in my size. I suggested an alteration to the band to make it fit. Christina called over Aida (from alterations) and we brainstormed for a few minutes about how it could be altered to work for me. I just picked up the bra a week later and sure enough, it fits great. I am very happy with the service I received from both of these ladies and will try to have them assist me from now on. read more

I hate going to the shoe department at this Nordstrom every time I go into this store to get new shoes I can't find anyone to help me. I end up having to walk up to a group of nice dressed people and asking if anyone works here... Surprise surprise they all do but they huddle in groups talking and fixing their suits in the mirrors on the sales floor. The man I was handed off to was very nice and helpful but the lady I ask for help from never explained why she couldn't help me and why I was being handed off. read more

This review is specifically for Chanel make up sale associate service. The first time I purchased Tan De Soleil, the sale associate (white girl), was alright since I walked in knowing what I wanted. She didnt offer any sample and I didnt bother to ask. The second time I purchased lipstick, I asked the sale associate (old Asian lady) if there were any samples available. She said "no sample for foundation, lipstick, only has fragrant". But she was not offering me any. After the payment, she proceeded to tell me to put the lipstick into my mini handbag. I'm was really disappointed that I'm spending close to $45 on lipstick to be told to put it in my handbag and not even bagged it properly. I said it would be nice to be bagged up so she gave me a paper bag. I'm so embarrassed that I came back 15 minutes later to return the product n asked for refund. Stay away from this Chanel make up counter. read more

It was a hot Friday afternoon. Decided to visit this Nordstrom and see what they had to offer. Evidently, their anniversary sale was on full display and I thought this could be a good day, perhaps picking up a few items and a pair of shoes. As I was strolling along, making my way over to men's furnishings and men's shoes, I noticed there were plenty of sales associates roaming around the floor but looking incredibly hostile. It could have been the heat or the busy foot traffic that could have had ruffled their feathers, but as an associate representing such a well-established brand and heritage, I would imagine their attitude would exude the type of energy that is friendly, courteous and personable. I made my round and must have encountered at least 5 different associates and none of them wanted to greet nor offer any type of assistance. Men's shoes was no exception. The entire experience was off-putting and distracting. As I started to walk away from the negative energy, I began to wonder if this location was worthy of a second chance... No it isn't. read more

I love this store the manager is on hand all the time if there is a problem. The customer service is great all the sale persons are very knowledgeable about there departments . read more

This review is for women's dress department. I'm so disappointed that Nordstrom standard has gone down. I'm also in the retail industry and there no way you treat a buying customer like that. Shame on Nordstrom Santa Anita. read more

The customer service here is so bad, it's a joke. I literally bee-line to the side of the counter with the register so I can get the hell out of there. Every time I've been here, the sales consultants have shooed me off by throwing a million samples of things I didn't ask for instead of explaining the benefits of the product. The sales people here seem like they truly hate their job! Other occasions I've been here, I've had sales consultants either ignore me while they stare at another consultation & talk amongst themselves. They saw me trying on product, trying to squeeze in between the consultation & counter. The salesperson leading that consultation refused to move and didn't tell their client to make way either so I had to reach over behind them! I was looking at the MB exfoliant when FINALLY one of the chatty sales people come up to me and literally just says "what do you want?" I respond with "hi, I just wanted to know what skin type this exfoliant is for? And what's in it?" She takes a hard long look at the back of the bottle, gives up and hands me a bunch of samples! And I politely say no, repeat my question. She decides to sign me up for a consultation for later in the week. She said she would call to remind me. She never did. Just yesterday, I went in because I was running low. I wanted to pick up the usual cleanser & look at two toners. Some sales woman saw me looking at fragrances with my partner & decided to interrupt our conversation to say hi. Uh, ok. Then as I looked at MB product, she stared at us very closely. It made me uncomfortable, even I know within skincare salesmanship--you don't watch them closely or at least don't make it so noticeable that you're literally standing right in front of them inches away saying nothing! What do you think I'm going to do? Steal something?? Why don't you find out by asking some qualifying questions about my current skincare regimen??? Or I don't know...ask what my skin type is?! Anything! I finally approach her and ask her if they had the special "o" toner, she says no. She makes no attempt to offer other complementary product or find something else for me to purchase. I already had my cleanser in hand so it's not like purchasing wasn't an idea already on the table. I ask the difference between the special "o" toner & the special "c" toner. She doesn't know. She starts reading the description on the back of the bottle! It's embarrassing !!! I just give up so she'll stop. She goes to ring me up and I ask about the GlamGlow, I tell her I have used the "super mud" and the exfoliating one. Both broke me out because of my severe talc allergy. I inquire about the newer mask with green packaging. She says nothing. I ask "I just want to know what ingredients in it make it different from the other two"... She then responds with "I don't know" and attempts to read the description on the back, she pronounced frankincense as "FRANKENSTEIN" I kid you not! Even my partner who doesn't really care for skincare nor does he know what essential oils are--knew that she was being lazy. It was so embarrassing, I quickly thanked her and left. Upon leaving I see the Sisley counter, foolishly I approach it hoping that maybe someone somewhere behind it will blow me away with their customer service skills & my view of this place will change for the better. NOPE! A male sales consultant pops up from the counter, his pupils are dilated, I'm pretty sure he's high on something. He starts to fumble with his words to describe the brand. At least he asked if I've used the products before right? But the qualifying questions stop there! He then passes me two exfoliating gel sachets and tells me "because you're oily". Without asking me what my skin needs are! Doesn't he know you should never assume a client's skin type or run the risk of offending them? Now, I know I'm oily. But I was offended he didn't want to take the time to give me a real consultation & cater sample sachets to my skincare needs! If he did, he would find out that I have peripheral dermatitis so I shouldn't be exfoliating. He also handed me sample sachets of an anti-aging product to which I respond "I don't think I'll be using it, seeing as I'm only 25". It was a joke. Truly embarrassing to be purchasing from this Nordstrom skincare counter. NEVER AGAIN! I think the problem here is that the staff needs to be completely re-trained. Or at least the older generation staff needs to be fired because they seem to run under the outdated method of selling which means stand off-ish, judgmental and pushing product that isn't necessarily right for the client's skin type just to meet goal for the day. DON'T WASTE YOUR TIME HERE, NORDSTROM IS GOING OUT OF BUSINESS FOR A GOOD REASON! read more

I go to the cdp shoppe today，and I want exchange the color of the liquid foundation. A Asia woman check and say no more i10 color. At 15 minute later，I came back again，another woman say they have. Im very angry for the first woman bad service. read more

i tend to not like sales people. they annoy me and i don't like to be bothered when i'm shopping, however, this nordstrom didn't suffocate me like most other nordstrom's do. they just remodeled and i love it and they don't have their sales people creepily follow you around. i was in the savvy section and the girl asked if i needed help, i said i was good and just went back to doing her things. later on when i was walking to the fitting room she came over and said she could get a room for me. didn't hover over me or anything. when i eventually did ask for some help she was really good. she noticed i liked alot of free people clothing and told me there was a bunch of new free people clothes on the sales rack and showed me. which i kind of wish she hadnt... because i spent about 300 dollars there.. haha really friendly, eventually just started making small talk with her. i hope she made some good commision off of me! read more

Nodstoms is great, but sometimes their employees are not welcoming. For example an employee named Linda .B who works for the FRAGRANCE department. When u are there asking her about colognes, she rudely makes you feel like you don't deserve a sample. She has the nerve to pressure you to purchase $400 bottles without sampling them, saying "I dont know why you dont just buy it now"... and if you dare ask for a sample, she goes on about how she has given samples away in the past and never sees the person again. How rude! As if you are now beholden to come back and purchase if you took a sample. Now, I usually buy many expensive colognes but never will I buy from her! Why buy from someone who tries to guilt trip a customer into purchasing?! Finally she gave me a couple of samples and limits it to 3!! Literally saying I could have no more! And of the tiny little sample bottles she gave me, she took precautions to fill it up only about 1/4 of the way. I'M LIKE ARE YOU KIDDING ME LADY?!?! You would think she is giving a sample right from her personal collection at home! It's ridiculous! NODSTROMS, Please retrain this employee. It's not YOUR job LINDA .B to police the tester bottles and regulate the samples given out. What's wrong with you?! You are offending AND driving away customers! Mind you, not every fragrance sales rep is as rude. For example Veronica DelaTore from the Jo Malone counter or Christine from the Tom Ford counter are completely welcoming and make you desire to purchase from them just based off of how sweet they are. They takes their time explaining every scent and offers you as many samples as you need to feel comfortable AND they fill the small sample bottles up so you can make an informed decision. I will purchase so much from those 2, simply based on their good customer service! But this Linda lady has got some nerve!!! read more

Nordstrom is by far my favorite department store they always have great customer service. I don't know what's going on in this Santa Anita Mall location they seem to be very rude and are not very attentive to their customers needs. This review is mainly for the Mac Cosmetic Store, their employees are just very rude. I tried to return a foundation that broke me out and the sales rep basically said they can't take it back due to the fact that the bottle is more than half way used and she said her manager even said I can't return it but for some reason I call Glendale location and they said just bring it in without any questions asked and that they'd take care of it. I mean... Cmon now you guys are the same store why should I get the run around? I then went to Nordstroms customer service and surely they were able to take care of it. This location has really bad customer service and I will NEVER return to this location. The Glendale location has the best customer service. Sad to say even the Mac manager was rude. Nordstrom needs to check their employees in this location because this isn't the first time I had this experience here. read more

somebody go and give olivia from womens intimates a raise! i came in a few days to do some exchanges, and i was worried that itll be difficult or a drag. however olivia helped me through the process. she made sure i was well accommodated and helped explain the whole fitting process. there were times when she couldnt answer all my questions and when she wasnt too sure herself, but instead of giving me half-tried answers or giving me bad advice, she told me she straight out told me she wasnt too sure, so she wanted to get the manager to confirm. that there was true customer service. im sure everyone experienced times when the sales associates dont know what the hell theyre doing but act and speak as if they do, and ends up screwing you over. which is why i had to do the exchange... i did walk around the store, but i didnt get any great service aside from that area. everyone else seemed to be snobby. and just in case you didnt know, this place has a great return policy anyways. so shop with confidence. read more

I'm very upset and disappointed with Nordstrom's alteration department. I was referred to have my prom dressed altered at Nordstrom. At the alteration, they trimmed the bottom and took some material from the strap. The total cost of the alteration was around $85. When I picked up the dress it was too tight around the area because the strap was pulled too high. Proceeding this situation I went back to alterations to see if they could do anything about the mistake. They wanted to charge me $20 extra to fix it on top of the $85 I had already paid for the alteration. I truly don't think it is fair that they wanted to charge me more on top of what I had already paid. I highly DO NOT recommend alterations from here because they only care if the dress was purchased at Nordstrom and if it was not they will charge you to make more money. read more

Troy in men's department. Super helpful

Have been a Nordstrom Icon member for a couple of years, this location just keeps disappointing me again and again. The service in this location just getting worse. I went today to use my $50 gift card (it's a kind of icon member benefit and will be expired after 12/31) from Nordstrom, and I was planning to buy new shoes or some skincare products. I stood there for at least 20 minutes without any service, the store did not crow. I started in the shoe department, workers there were busy talking to their co-workers or busy with their phones, and when I finally found someone to help me, they did not have my size, just like usual, they always do not have it. Then I had to go cosmetic department, and even though there were not many customers, I still got no service. I wasted my time in this location for almost 1.5 hours for nothing, I ended up buying a skincare product I did not even like so I don't waste my benefit. After today's experience, I will never come to this location to buy any shoes or skincare products. I will go to Brea mall or South Coast Plaza's Nordstrom, the worst service ever! read more

Doing some last minute Christmas shopping, Adrianna, downstairs at one of the watch/ jewelry counters totally took care of me. She offered to watch my bags of already purchased gifts while I shopped around Nordstrom for a while longer and offered wrapping service. Happy Holidays and thank you, Adrianna! read more

One of the best Nordstrom's that I've been to which is why I keep coming back. The associates are super attentive and welcoming. I went to purchase a bottle of channel 5 for the madre. I was in and out within five minutes. I can definitely tell the associates love working at Nordstrom's because they're always cheery! I recommend others come to the Nordstrom location for great speedy service! read more

Love love Nordstrom, best cust service. Look for Christian i banez at woman's shoe dept. he is so accommodating and he will gives you his personal attention. My Onex shoe came in the wrong size in the mail when I ordered in store, he did a speedy overnight shipping for free for the correct size, now that's service!! read more

This Nordstrom is nice given that it's located at the Santa Anita Mall. I was really surprised to see a Fendi and a YSL section in the purse area. Extra brownie points for the YSL. I was up at Savvy and it seemed to me that they were low on staff. This poor girl was trying to help me, another lady, and some dressing room chick. Even though she was being pulled in all directions she was very helpful and courteous. This Nordstrom was well maintained and very tidy. The bathroom also had that automatic hygienic hand blowing thingy that dries your hands w/o having to push that big metal button looking thing. Pretty sweet. read more

I have made an online purchase for store pick up. I was supposed to get my goods today 12/04/19. I Went to store half of what I ordered were available The customer service associate could not find my order. I had to wait for half an hour. I told them about my disappointment about not having my order delivered as promised. The customer service associate by the Nordstrom cafe, rudely turned around :( could never imagine that in Nordstrom's read more

Most of the selection I found was for 35+, which is fine...but I was looking for something younger. I did find a dress on sale - a cute little black number that was asymmetrical - was $150 but got it for $102. I wish there was more dresses I wanted... I would have given a better rating if I wanted to take the entire store with me... then we're talkin! read more