Rude customer service! I e-mailed and called the number given to me. After calling to inquire about selling property, the individual on the phone gave me an attitude problem after providing the address of the property. After she could not locate the property, she just said she will ask her manager and hung up on me without getting any contact information or follow up steps. read more

I had a mixed experience with Nooklyn... On the positive side, Vanner, the agent who showed us our apartment was absolutely amazing. He was knowledgable, friendly, prompt and considerate. Super helpful and he made finding our apartment hassle free. Vanner was great!! As soon as we picked the place though, things started to fall apart. We were only given 2 days to gather all of our materials to apply for the apartment and the agents were pretty aggressive in rushing us to get our documents in and pay the fees. We met all deadlines and got our information submitted, but once we gave them the documents they asked for and our money, communication was minimal. Then, when we actually came in to sign the lease, the agents had the wrong names on the lease (twice), they had the wrong amount of rent on the documents, and they had no answers to any of the questions we asked. It felt incredibly unprofessional and disorganized. All-in-all, the viewing and choosing part of the process was pleasant but as soon as we got past that, things were chaotic. When Nooklyn needed something from us, they were ALL over us, but when we needed something from them, it was radio silent. I'd recommend using their services as we are happy with the end result, but don't expect a lot of communication or flexibility on their part. read more

After searching for WAY too long on Streeteasy, my husband and I met Ying and found our next home. Ying was amazingly helpful from start to finish. She was professional and kept us calm through the approval and negotiation process. The Nooklyn website for applying was easy to use and made submitting all of our paperwork a breeze. read more

My wife and I have been landlords now for 13 years. We've been blessed to have many good tenants over that time. One very important lesson we learned in that time, is that good energy draws good energy. Good people draw good people. Nooklyn for us proved to be a real estate firm with good creative energy. In particular the agent we worked closely with Shane Firek, was cool, responsive, and made my whole family feel at ease. The tenants he got us came with the same energy. So if you are looking for a firm and an agent you can work with, I recommend you seek out Shane Firek at Nooklyn. For my wife and I the ultimate test is when we can come by a place, with our 3 kids, and get a feel for it. Nooklyn past that test. Be Well The Guzman's Bushwick Landlords read more

Nooklyn is a very convenient way to search for apartments, they also have pretty good services when you are just looking for a room instead of an entire apartment. The only reason this review gets 4/5 stars is because the app and website can be really finicky to work with sometimes. The app will crash when you're in the middle of liking apartments and then when you go back nothing you "liked" has been saved. Same with the website. BUT I would like to 5/5 stars to a broker named Armando, he is a doll. He is so helpful and willing to go the extra mile for the people he is working with. He is also HONEST, which unfortunately is a quality you don't always see in brokers. He told me about a few apartment situations that I should avoid (beyond messy potential roommates, landlords who are not responsive or very hard to work with). I would absolutely work with him again, he deserves all the praise! read more

Terrible. They took our deposit and did not get us the apartment. They have not returned it and we can not reach anyone from Nooklyn that cares. My agent has ghosted us. If you thinking of using them don't. read more

I moved to New York from California with only a oneway ticket freaking out that i wouldn't find a place. We began looking for a place but had bad credit so we had a hard time. Then a friend who used Nooklyn recommended me to Anthony! He was amazing and very helpful! He showed us apartments the next day after telling him our criteria and with "No Fee" and applied that night! The process was so easy, quick, and he simplified a lot of legal jargon for my roomie and I. We now have a home that's beyond perfect for us all thanks to Anthony Bennett and Nooklyn! Anthony even gave us a list of amazing restaurants for us newbies to the city. They say people in New York are mean but the people at Nooklyn are the coolest and most efficient Real Estate Agents ever! PS: If you sign a lease they give you amazing goodies just for letting them help you find a place. Yes, it includes candy! :D read more

Nooklyn - Nooklyn Swag and Goodies! - Real Estate Services Near Me - Brooklyn, New York

Zachary Barden was an incredible realtor to work with. He was amazingly considerate, thoughtful, punctual, and on top of the entire process. Zach responded immediately to all of our questions, and walked all four roommates and guarantors through every step of the process. Brooklyn real estate and apartment hunting is normally such an burdensome and anxiety ridden task, but Zach made the process so much easier. He's been a joy to work with! Really can't recommend him enough! read more

I'm giving Nooklyn 5 stars SOLELY off the strength of my Broker, Zach B. He was AMAZING! He was the only person who showed me a place (that I ended up not liking as much as I thought) and then provided us with more options! He was extremely responsive, accommodating, and friendly! He was so helpful and even aiding us during negotiations. Talk about a gem! If I decide to move again in the city, I'm reaching out to him first. Thank you Zach for helping us find our beautiful new apartment. read more

I worked with Ying Lo. She was incredibly helpful from beginning to end. I had my heart set on a tricky apartment, and she was able to broaden my horizons a bit and showed me atleast half a dozen apartments in person (while maintaining social distance), and kept providing me with updates on new apartments as they became available that were in my budget and my style/wanted layout in my neighborhood of choice. We worked together for almost 3 weeks, and she was a delight. I never once felt pressured to apply for any apartment and she was always available for any questions I had. She did everything in her power to find me the right apartment, which she did. Would totally work with her again in the future and I highly and wholeheartedly recommend working with Ying, if you're going to be getting any apartments in Brooklyn/NYC or if you'll be working with Nooklyn at all. read more

Ben wasted 2 hours of my life. After reaching out to me a second time I came to view an apartment. He was 20 minutes late and then magically the apartment I wanted which had a terrace was rented but of course he had others to show me. What a scam artist. Be careful dealing with him. read more

Unprofessional company. They took my deposit of $2500 out of my account before my application was even approved. (Another tenant with another broker & company was accepted before mine) Despite taking the money I still have not been able to process a full return. Their site also states that if you paid via Bank you will have to wait 5-10 days to recieve a check after your payment was processed when the payment should have never been processed at all. To make matters worse, I was NEVER informed of this EVER. Why would a rental company take money out of an account for a deposit if the tenant's application hasn't even been viewed yet? Seems like malpractice to me. read more

I am so disappointed by my interaction with this business. The person responsible for the listing we were interested in could not answer a simple question about the size of an apartment unless we saw it in person? That is not something I have ever encountered when searching for an apartment before. read more

No service! Closed at 1 PM on a weekday. I guess it's customary to not work in a weekday, when your hours says your suppose to be open. I'll look for a new place to rent an apartment. read more

I recently signed a lease for an apartment in Bushwick and I assumed the entire process would be smooth since I was working with Nooklyn. I heard great things about them but was extremely disappointed with my Real Estate Salesperson, Kate Quintard. I work in Advertising/Media and know what it means to respect a relationship with clients. I originally contacted Mike Weinstock about an apartment listing and he went above and beyond and connected me with my new roommate! I guess he works under Kate which is unfortunate. She did not loop him into any of the conversations we had with her via text/email. Kate went on vacation during our lease signing process and Mike wasn't privy to a lot of details (i.e. guarantor's info, getting keys, etc.). I need it to be noted that if you're going to be out of office, the professional thing to do is to update the person taking over your responsibilities. I had to ask Kate several times when she was available so that I could drop off my security deposit in person and when the June rent was due. She claimed that she made an "exception" with not sending in my paystubs which was very confusing since I sent all the documents she asked for in a zipped file via email. Attention to detail is key, no? Also, writing professional emails is a skill to learn. There is a difference in texting versus emailing. I also made it very clear that having a legit mailbox at the new apartment was a priority of mine. Identity theft is a major issue and that should be acknowledge. It was clear she did not care and sent me a picture of the crappy mailbox that was installed. There was no actual email, no words, just a picture. I spoke with one of the Property Managers and he said it would be ok to move in the day before June 1st and Kate emailed me that she was arranging to get the keys for me. I went into the Nooklyn office to sign the lease and give in my deposit but was given a hard time with getting the keys. Mike had to text Kate back and forth regarding that. She had the nerve to say it was presumptuous of me to think I could move in the day before. I spoke to the Property Manager, how is that presumptuous? How is that even professional? Mike eventually resolved all of the issues and I have to say he was very patient and understanding! It was a pleasure to work with him. Nooklyn, do your due diligence with your employees. read more

Nooklyn - That's professionalism these days ... - Real Estate Services Near Me - Brooklyn, New York

Was apartment hunting for 6 months in Brooklyn and decided to use Nooklyn. We signed with them for an apartment in Bedstuy, which we thought was just dirty and would be cleaned- as we were told but it turns out it was actually black mold. Once we decided to pull from that, our realtor, Mike Weinstock or something like that, tried to talk us into staying. Gross. Then we continued looking at other places with Mike and his wife Trish, were Mike really didn't listen to what we wanted and wasn't trying at all to help us find places. Trish was sweet. Ended up signing through MySpace NYC which asked for way less info to sign opposed to Nooklyn which pretty much wanted my 3rd grade report cards. I'm giving it 3 stars because we did work with other realtors through Nooklyn that were great such as Jake but I'm so happy I didn't go through them read more

I want to note that I have never left a review (bad or good), but my experience was so bad, I created an account just to make everyone else aware. The Agents at 28 Scott Ave working with this company are absolutely horrible, customer service included. They only want your money and if the Appartment process falls through, they will take your money unless you're in constant contact demanding for it back. My girlfriend and I are recent college graduates and have been apartment searching since July. We got in contact with Nooklyn, about late July and at first the agent we spoke to, Mike Weinstock, was really adamant in helping us and actually seemed like he cared about helping us find a place. He showed us a few places and although they were nice, we knew we could get better apartments for the same price we were going to pay. Mike, instead, kept trying to push the apartments we'd looked at on us. When I told him I thought we could do better, he got disinterested and no longer suggested apartments for us or reached out again with suggestions. A week later, I myself found a better Appartment on the Nooklyn app and sent it to him. He would just tell us why we couldn't have the apartment and offered no further help. For a week he claimed he was waiting to hear back from tenants to help us tour, but when i called the building directly, i was able to do tours that very same day. Another week later I got back in touch and he only started helping me again after I told him I was willing to increase my budget. My budget at the beginning of the search at $2000 and by the end it was $2650. And then STILL I found the apartment by myself and he offered to help out and sent over his assistant Brandon Parker to do the tour. On that Wednesday we finally found an apartment that we liked with them. My girlfriend submitted her deposit for the place via credit card, and mine by bank transfer. The money processed and left my account by Friday and coincidentally, our other roomate who was going to live with us backed out, so I requested a refund that same Friday. The following Tuesday, I get in touch with Mike, asking if my refund was being processed. He threw me back to Brandon, who replied to my "Is my refund being processed?" with "Yeah sure" Wednesday: After I filed a complaint, he quickly got intouch with me saying that the refund was on its way but it took a while for the bank to physically send them the money, even after it was processed, and I should have it back by check in 5-10 business days. And that my girlfriend should have already had the money in her account since the day before, because she paid by credit card Friday morning: My girlfriend got her money back to her account after the agent told her she'd get it back Tuesday. Wednesday the support team saying she'd have it that night. As of today (Friday) I have just received my check. The agents assigned to us haven't responded since. The support team is as equally unreliable as the agents. My bank said all the money was processed and paid to a Nooklyn that very Friday. Which means the agent lied and made up the payment processing excuse when I asked about my refund. Let alone my girlfriends which she should've got back that Friday. Don't go with Nooklyn, they don't really care about you, just your money. They are eager at first, but if you don't sign immediately, they don't care about you or actually helping you get a good apartment for your money. Save all of your messages to them if you decide to do business. read more

My roommate and I worked with Brooke, who was incredibly helpful at every step along the way. We had a lot of issues regarding documents but she helped us and was so readily available. As a first time renter and college student, I really appreciated her help. We love our apartment-it's even better than we thought it would be. Definitely recommend! read more

We were shown only apartments we found because they claimed to be too busy to come up with any suggestions. After putting a deposit on an apartment and submitting our application, one week later we were informed that someone else had offered the building more money for the apartment and we didn't have the option of matching the offer. In that wasted time, apartment prices went up by $300 leaving us to scramble to find a new place to live. We moved our deposit to another one Nooklyn had shown us, only to be told that the new apartment we put a deposit was also taken and that we could take one in the next building over that was similar but we had never actually seen. Luckily by this point we had put a deposit down on an apartment with a much better realtor who actually responded to our concerns. My advice is use anyone else. read more

Overall horrible experience. Mike and Trish Weinstock 'worked' with us to apply for the listing and then passed us onto James Watson for signing and inquiries thereafter. Mike and Trish were the least responsive, least professional, least pleasant agents I could imagine working with and stopped responding completely after our application went through. James was entirely unreachable and unaccountable for so far the entirety of our 1 year lease (going on last month) even though he was the only point of contact we were given for complaints/requests to building management (which was a nightmare, 6 months in we found out our landlord is routinely listed in the top 20 worst landlords in NY and known as a Brooklyn slumlord, so those are the real estate companies Nooklyn is trying to sell you on with zero warning - beware of an owner/super who goes by "Rupert"). They were misleading and uncommunicative about the application and hurt our guarantor's credit with an unauthorized hard inquiry. None of the simple repairs we were told would be taken care of by our official start date were ever done, we were never given a copy of our signed lease despite multiple requests, James refused to communicate by email and lied to our building management about his attempts to reach us, and Mike only just reached out at the end of the lease to request that we refer our friends to them as 'referrals are the highest complement.' I can only assume from the different tone of other reviews that your income needs to be a few figures larger than mine for them to act remotely human. In no way are they here to serve the whole community, if you have the right income you can prepare for some serious ass-kissing and if not you will be dismissed out of hand and likely condescended to in the process. Stupid move for a salesperson. This is my very first yelp review and I'm literally just doing it so they can know there is some consequence for being total dicks. I read it in other reviews and I'll echo it here - Nooklyn makes you want to leave New York. Not exactly a winning slogan. read more

My roommate and I worked with Ying to find an apartment in Brooklyn. Ying was absolutely amazing and went beyond helping us and showing us apartments. She understood very quickly exactly what we were looking for and gave us some great recommendations! I strongly recommend her for whoever wants a friendly, efficient and professional agent. read more

:: My wife & I are over the moon w/ Nooklyn & broker ALEX STEPHENS. Being free-lancers our application was "unorthodox" putting it mildly. We've been thru enough to not be very confident... but even tho it was the holidays & Alex was suffering a life threatening health emergency, he managed to get our application thru & convince the landlord to meet w/ us. In the end, WE GOT OUR DREAM LOFT. The guy is casual & friendly & doesn't waste your time. HIGHLY recommend Nooklyn & Alex Stephens. Sincerely, Peter & Meredith read more

Hello Kia Eli (kia@nooklynrealty.com) Office 347-318-3595 Cell 646-627-7800 of Nooklyn Realty LLC along with Steve Matthew (drstmatthew2@gmail.com) Cell 917-908-1135 defrauded me out of money for an apartment they advertised at 2101 Cedar Ave, Bronx, NY, (Unit #310) for $850.00. Total amount I was swindled out of was $4,000.00. Once they got my money, they disconnected all communications. I have texted and called repeatedly; but my calls go unanswered. I have all phone recordings of all our conversations, text messages, emails, and zelle payments. I have sent text message demanding my money be refunded; to date no reply. I have called the office several times and no one reply. I will continue to seek ways to contact and expose them as well as get my money back. read more

After a lot of hustle form breaking lease from a bad apartment situation to finally found the best apartment we currently live in, our broker Zachary Barden from Nooklyn is our hero! You guys should find him if you ever need to find an apt. He is very helpful!!!! read more

Very honest review here. This was my first time using Nooklyn and I was skeptical. I was not sure about how commissions were divvied up amongst all of the agents as there was so many listings for different apartments around Brooklyn I was hoping to view. After a few different agents not being helpful, I wanted to give up and continue the search on my own. LUCKILY, by the good graces of the universe, Mike Weinstock came into my life unexpectedly stepping in for another agent and I can't begin to explain how much of a pleasure it was working with Mike. He's kind, he's patient, and he is honest. All attributes hard to find in an agent just looking to make a buck or two these days. Thanks to him and his wife Trish, I have a beautiful apartment that I plan on staying in for a few years. Or until Brooklyn landlords do as they do and raise the rent to astronomical fees. Mike and Trish both come highly recommended by me. Seriously, I can call them friends. Nooklyn is lucky to have them as agents. read more

Agents double rents on commercial spaces and re-post tons of ads, hoping for a big commission or more 'haggle' room. Nooklyn does more to interfere with the commercial lease ecosphere in NYC than any other brokerage company, driving up prices to impossible levels. NYC and the world would be a better place if Nooklyn, as a hipster boutique realty, did not exist at all. Never broker with Nooklyn, unless you want to pay more than necessary. They are secondary market resellers, essentially, and know almost nothing about actual NYC commercial leases. read more

The only thing potentially more annoying/unpleasant/and time consuming than moving is the act of looking for an apartment in New York. I've had some terrible experiences in the past with pushy brokers from other agencies who weren't listening to what my needs were and thereby wasting both of our time. Our experience with NOOKLYN was AWESOME! It was painless and easy-going and not at all what I was expecting in Brooklyn. Christopher was beyond helpful and honest about everything, every step of the way. We were looking for a three bedroom in Bushwick on a budget and wanted to keep our search within a very small radius of Bushwick, since we were only interested in (and familiar with) living off of certain train stops. We were surprised by the amount of apartments that we were shown that met our specific criteria. Dealing with a group of three can be challenging when each of us had different things that were important to us. Christopher (who looks/acts more like a bartender than a broker) remembered all of our criteria (even tiny things) and was able to help us narrow down our options. While we never felt pushed, he did mention that one apartment we were considering would most likely go very fast. After viewing about 8 apartments we needed a day to discuss everything. The next day, the apartment that he said might go was taken by someone else and unfortunately it was one of the top two that we were considering. C'est la vie! The apartment we DID end up taking is beautiful! Each one of us has a good sized room with good natural light, we are only a 5 minute walk to the L and M trains and most importantly,our living room is bigger than just about any of our fieinds. (We have exposed brick which to me is whatever but my roommate apparently needs in order to breath or something because she kept shooting down any apartment that didn't have it) Choosing the apartment was only the first part of our journey however because we still needed to get approved. Alex & everyone in the office were so friendly and helpful and even though one of my roommates is a musician with no credit or W2s or anything, they helped us get approved and dealt with our parents and everything. I came to Nooklyn on a referral and I plan to refer my friends in the future! read more

Moving is quite literally the WORST, as you probably already know. After apartment hunting on CL and finding only the most crap-tacular living spots, we were super lucky to have found Steve. He asked us a few questions about our budget and ideal locations, and brought us to a place that perfectly matched all of our needs. Steve is an awesome, chill guy to talk with, but most importantly, he can find exactly what you need in Bushwick / Willy / E Willy. Within two days we found our spot, had our paperwork approved, and signed our lease. Spare yourself the headache, and just start your search with Nooklyn. read more

Man oh man. My apartment search this summer was like a breathe of fresh air, and that was in no small part because of the people over at Nooklyn. I feel like with such a competitive market like NYC, it can be so difficult to find realtors/brokers that have patience for prospective renters, which just makes the apartment search that much more difficult. I had the opportunity to view a few different listings with a few different agents from Nooklyn, and most of them were incredibly friendly and willing to help. I had the pleasure of working with Isaac for my current apartment. He was incredibly communicative and checked in on every question that we had about the apartment (because I had A LOT!). He even provided us numerous check-ins to ensure our lease signing and move in process went seamlessly. It's that level of professionalism that really just alleviates the headache of apartment searching. I'll definitely be looking to use Nooklyn again in the future. read more

Annie spent so much time and energy looking for the perfect apartment for me. I have to admit I am extremely picky so for her to be so patient and helpful to me was amazing.Not only was she helpful and patient but she was very kind and made the process very comfortable. My apartment is not only beautiful and dog friendly but its affordable in the neighborhood I wanted to be in. I've had really bad experiences in the past with realtors ( citi-habitats ) So this was an amazing change of pace. Thanks so much! read more

Worked with Jesse Manning, and he was inceredibly helpfull and was willing to go the extra mile for me and my roomates in terms of customer service. He really knows the market and listens well to your needs as a client. he will make finding an apartment easy! But getting paper work done sucked. Terrible with timing and getting what he promised. read more

Ying Lo was so tremendously helpful during our search. We were new to the area and she took so much time to show us around and meaningfully guide us to our new spot. We are so in love with our apartment and are grateful to Ying for her responsiveness, consistent guidance, and transparency during this process. Thanks so much Ying, we are so glad we got to work with you during this experience! read more

First, I would like to start with a positive. My roommate and I ended up working with Manny and he was very supportive in helping us find a home. We ended up taking the first place he showed us, though he took the time to show us multiple places in the style we were looking for. Was very aware of the area and knew what was available. We also ended up working with Matthew Giannone from nooklyn and the experience with him was unpleasant. Meeting with my roommate earlier in the day, he was a half hour late to the appointment. My roommate had liked the place she seen with him and wanted me to check it out so I set up an appointment as well. I told him anytime in the evening that week worked, but he said to come at 8pm to view it that day. Even though it was after hours, he made it seem as if it was not a problem. I ended up seeing the place that evening and went back to my roommate to discuss it as a potential home. The next day, I texted him in the morning and told him we wouldn't be moving forward with the place. His response to this was rude and nasty. He starts berating me saying he went out of his way to show me the apt (though the only reason we met at that time is because he suggested too) and that he only did it because he thought we were seriously interested and that we wasted his time. I told him we were however, the apt doesn't fit some of our needs and I wasn't aware of a broker fee. He then replies "sorry to hear the small broker fee was a deal breaker" in a very sarcastic tone. The Broker fee was 1000 dollars and regardless of how "small" or big something is, I have the right to spend my money the way I see fit, and that wasn't where I wanted to put it. Attempting to belittle somebody whose financial background you are completely unaware of is distasteful and shows that you are only in this for the money and not to find people homes. Eventually, I had to block his number because he would not stop ranting and harassing me. If you work with nooklyn, avoid him at all cost. He is someone of little principal and is quick to throw a tantrum when he doesn't get what he wants. read more

Nooklyn is full of sweet people who work hard for their clients. I've watched the company grow from their beginnings to where they are now, and have a lot of respect for the team. This time around, I put down a partial deposit on a unit in a building that I was not able to see, but was assured that it was identical to another unit which we were able to see. Unfortunately, we didn't feel the unit we put our deposit down was similar enough, and asked for our deposit back. This would probably have been a bigger problem with a lot of other agencies, but the folks at Nooklyn returned our deposit on the spot. Hassle free. Though we didn't end up renting through them, we really appreciate broker Mike's hustle and kind demeanor. We'll definitely be in touch with Nooklyn next time we move. read more

Had a bit of a mixed experience using Nooklyn. The first girl who showed us several properties was extremely disorganized and unprofessional. She couldn't get the door open for one of the apartments and tried for about 25 minutes. For the second apartment, she forgot the key completely and had to wait for a coworker to drop it off. When we actually found a place we liked, she gave us conflicting information on the day of the lease signing, causing us to panic. When we pointed out the mix-up she did a complete 180. Her once friendly and approachable attitude quickly turned rude and discourteous. I don't appreciate dealing with this kind of attitude when it was her own incompetence that caused the confusion in the first place. Her disheveled way of conducting the apartment viewings wasn't helpful either. A different girl, Hayley, helped us go over the lease and finalize the paperwork. She was great, and I wish she was the one who showed us the apartments previously. read more

Very disappointed- my partner and I took off work and traveled to another boro to see apartments today and our agent didn't show. I had to contact them, and they said they scheduled it in their calendar for the wrong date. Super unprofessional. Do not waste your time or PTO working with this company like we did. read more

The world is a funny place... The morning after writing my last review (you should see it below if you need to understand the context of this follow up), the owner of Nooklyn (Harley Courts) reached out to me through Yelp. He sent me his number and asked me to give him a call... Considering everything that had happened I didn't have much hope for this conversation and thought this may be my chance to "Let 'Im 'Ave it!" as we say back home. Before calling, I got down, banged out a couple of push ups, looked at myself in the mirror, flexed and prepared for battle. But then, something really strange happened. I found a person at the end of the phone that was genuinely sad and upset at our experience with his company. "This can't be right" I thought, "he's the enemy!", as he listened to the whole story, apologized profusely and then decided to offer some possible resolutions... This is where S**T GOT REAL!... First off, he immediately said he would refund the brokers fee we paid last year (and true to his word he sent it to me within 10 mins of having ended the phone call). $1200. BOOM!! I was silent high-fiving my room mate while on the phone like I'd just won a small victory for the every poor bastid screwed over by the NYC moving experience. MISSION ACCOMPLISHED!!! But then, he kept on talking... He insisted that if we were still looking for a place to live he would like to provide us with a broker and waive all fees for the apartment if we found one we liked.No application fees. Nothing... "Uhhhh ok?" I said dumbfounded. I had to sit down. This could be the break we needed. Looking for an apartment sucks in this city, if I could get FREE help, that would make it so much less stressful. No trawling through fake Craigslist ads. No "15% of the years rent broker bulls**t" (Nooklyn usually charge a month or half a months rent FYI). This was too good to be true! Like a warm NY winter. But he just kept on talking, and with it came the icing... Once we found something we liked, if the landlord was paying Nooklyn to find a tenant, he would CREDIT us that amount to make up for the terrible time we had and help with any moving costs, AND if the apartment wasn't clean, he would send his own cleaning staff to make sure it was spotless before we moved in... Please read the above sentence again. You didn't read wrong. I was genuinely shocked. It was all so unexpected. All I did was write a Yelp review! I couldn't believe the turnaround. I said I would take him up on all his offers, and would like to start looking as soon as tmrw. He asked what I was looking for, what my budget was and he would get someone awesome to call me back with rental options and viewing times. The next day we went to Nooklyn greeted by both Harley and Wesleigh Singleton (who was to be our broker). Harley told me that since our conversation he'd made sure not to work with the previous landlord we were unfortunately paired with and would not list any of his properties again. He again apologized and wished us luck on our search. Obviously hearing our previous horror story Harley and staff wanted to make everything as easy/simple as possible. Wesleigh got a feel for what we wanted to look at, which locations interested us, what our budget was, and then off we went... In her BADASS JEEP! No walking in the cold for these guys! It was emotional. As traumatized as we were from the previous experience, we laughed, we joked, it was like going out with a friend to look for apartments. Wesleigh was straight up, honest & customer focused (much like my previous broker Christopher Grande). We found a place we liked (4th spot we looked at). Wesleigh and Justin (the listing agent) haggled with the landlord and dropped the advertised rent by $200, & got us a free month. Let's not forget we would be credited some cash too as the landlord was paying Nooklyn a fee... After a week of waiting for the landlord to make a decision on our application we finally signed the lease today!!! Following momentous occasion Wesleigh took us out to a local spot to celebrate. These days it says a lot about the integrity of a person and I guess a company to admit they made a mistake, got it wrong, essentially effed it up. Harley, Wesleigh and the Nooklyn staff did whatever they could do after the fact to help. I gave up all hope of recovering anything from that genuinely crap time we had last year, but ALL these guys really helped to turn it around. Thnx Nooklyn, (Special) Thnx to Harley and Wesleigh. You're all AWESOME (and invited to the housewarming)! read more

My roommate and I signed our first lease with Nooklyn & Agent Jonathan Q, for our first BK apartment. It took some time to find a space that both my roommate and I were comfortable with and for the amount of rent that was being asked. Jonathan sent listings regualrly and I believe that because all parties were transparent, in different regards, the moment we walked into our current apartment, the process to apply and secure it went smoothly (despite some ridiculous questions from the management company of our building. There are some apartments that weren't listed on Nooklyn's app --StreetEasy or another app -- but we were able to send them to Jonathan. At that point he was able to find the listing agent and schedule a viewing if we were truly intrested. Jonathan Q. is a dope agent. If you are able to secure him -- you won't be disappointed. Regardless of it's your first rodeo or not for apartmemt searching, be strategic and know the hiearcy of your priorities. That way, the agent you work with will know what you will not give up and what you may possibly give up. In the end, never be intimiated by the process, the listing agent nor the management company. FOR THE SAKE OF ALL RENTERS -- NEVER AGREE TO GIVING UP 12 MONTHS WORTH OF CHECKS JUST TO SECURE A PROPERTY. How can management ask for 12 months without any guarentee they won't deposit the checks before the 1st of each month (I didn't experience this through Nooklyn). read more

My husband and I had a great experience renting an apartment with Jesse. He was incredibly flexible with his schedule, responded to all questions quickly, was patient in showing us all available apartments that met our criteria, and open to multiple viewings. He gave honest, no bullshit advice and didn't pressure us to make a decision quickly. He has connections with a lot of owners in the area and ultimately we were able to view and apply for an amazing apartment before it had even been listed. Jesse was able to negotiate a great price and even got the owner to paint the apartment for us in the color of our choice. After we moved in he even followed up to see how it was going and if we had any questions or needed any help. read more

I saw the ad on Craiglist for a gorgeous 3 bedroom in Bushwick and after seeing the place in person, I fell in Love. Jonathan from Nooklyn was my agent and literally was so great at helping me find 2 more roommates. We were approved super fast, and had 0 issues with the whole process. Over the few weeks I was interviewing roommates, Jonathan was always available to answer any and all questions I had about the apartment, the process of going through Nooklyn, as well as anything about the neighborhood. I had A LOT of questions, he always answered, and never got annoyed. He was awesome! Just signed the lease a few days ago, and we move in this weekend. Thank you so much Jonathan and Nooklyn!!! read more