Martin is such a good person. He went above and beyond to help me with my lease and get me settled into the apartment. Very friendly and attentive, and always willing to support me with anything I need. Thanks so much! read more

Highly recommend Angelica B to all of my fellow Brooklyn girlies. Angelica helped me and my partner get into our dream apartment in Brooklyn for a very fair monthly rent price. For context, I HATE brokers, especially New York brokers, they are always unorganized, anxious, and often don't listen to anything I say. Angelica was the exact OPPOSITE of a typical NYC broker - she is organized, calm, listens, and is very quick in helping you to get the apartment you want. I highly recommend hitting her up if you are looking for an apartment in Brooklyn - truly the best. Hope to stay in my current apartment for a decade and then reach back out to Angelica in 2035 for a new one. read more

Agent Danielle was truly a gem in getting this property sold and closed. She remained in constant communication with me, the coop board, the sellers attorney all the way to the closing. read more

Overall unprofessionalism and poor communication and service across multiple agents at this brokerage. Emails not answered, calls not returned, and when it came time to apply and move forward on an apartment the process was unncessarily stressful and mismanaged. I absolutely would NOT recommend using this brokerage if I had a choice. read more

My husband and I started our search in 2020 (aka the best time to start looking), and it took us 2.5 arduous years, (and more than 40 houses and 7 outbid offers) and our realtor Michael Caviness stuck with us the entire time. We found the most amazing home in Peekskill with him and he helped us through the entire process of bidding, the application, the inspection and the final contracts. He has experience with renovation work and was very knowledgable about spotting problems in homes- especially old homes (mildew, mold, water leakage, boiler rooms issues, etc). He also is just a really funny and charismatic guy and made the hard process of home buying that much better. Really appreciate all the time and energy he put in with us to help us find our forever home!! read more

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Update from my previous review: Brick & Mortar owner, Peter L, sends me a message with a "gentle" explanation about the situation. He says his employee, Justin actually passed me off to another broker who wasn't even affiliated with Brick & Mortar. I signed a contract with Justin/B&M. Instead of rectifying the problem by finding me an apartment and apologizing for his employee not doing his job, the owner asks me to remove my review! Incredible lack of customer service! "Your support means a lot to us." Where was the support??!! read more

Brick & Mortar - A screenshot of a Yelp conversation with Brick & Mortar, a real estate agency in Brooklyn, NY, showing a response to a negative review. - Real Estate Services Near Me - Brooklyn, New York

I had the pleasure of working with Martin. He communicated quick and efficiently to secure the apartment I wanted in my dream location! Overall a great experience. read more

Rolan did an exemplary job in helping my girlfriend and I find a beautiful hard-to-find home in Williamsburg! He was very detailed, clear, and did an overall great job. Would 10/10 refer him and his group to anyone looking for a home in NYC! read more

Martin was one of the most professional and communicative agents I've worked with in NYC. Response times were always fast and felt he went above and beyond when something was asked. Wouldn't hesitate to recommend him in any capacity. read more

A+++ Experience, end to end! I worked with Jennifer and Joy to secure a lease for my young family, and they really went above and BEYOND (really...Well beyond the call of duty! ) From scheduling a viewing day of (even with existing tenants still in unit), holding my hand thru the application process, answering all my questions about the lease, a walk thru pre-move in and helping with key handoff, Jennifer was there every step of the way. Could not recommend working with them any more. read more

I worked with Rolan Sereny and had an amazing experience. NYC apartment hunting is tough and I highly recommend working with Rolan. He is very responsive and works with you to get it done. I love the rental unit that rolan helped me secure and am very happy with the experience. Rolan is wonderful, he will help you find a great spot. read more

Martin was great to work with--prompt at scheduling as well as following up on everything. He took care of coordinating everything needed for move in well. Would highly recommend! read more

I had the pleasure of working with Phoenix Anderson on finding an apartment. I truly have never worked with a realtor that gave me so much time and attention. She always followed up on requests, kept us updated on new market finds and was very easy to schedule visits with. I was most impressed with her follow up after we signed a lease. She wanted to make sure everything went smoothly with the management company. Truly went above and beyond. Couldn't recommend her more! read more

In an unbelievably challenging housing market, Brick & Mortar LLC was a Godsend. After wasting several months with Redfin, we felt hopeless! Through this dark time, David Soltero reached out to me. Since I had become cynical of all real estate agents, believing they are all disingenuous and unproductive, I did not respond to his first attempt at teaming up with us. Eventually though his tenacity persevered. Our meet up with David and Rolan restored our faith in getting our house sold. We could immediately see that they were very genuine "salt of the earth" guys. They did not tell us what we wanted to hear but rather were extremely honest and realistic. Had we teamed up with David and Rolan sooner we are CERTAIN that we would have sold for substantially more than what we did. We know though that it was because of Redfin that we didn't get quite what we wanted, but it was because of David and Rolan that we still got a fair amount and were able to avoid financial disaster! There is no way to put into words all the work they did. They managed to strike the perfect balance of professionalism and human decency. Professionalism is always a priority, but when it's devoid of kindness and empathy it's not very helpful. David and Rolan clearly get that. We never had to wonder if they were working hard enough and it always felt like dealing with long time friends when we did interact with them. They put in hours upon hours staging the house both physically and virtually, showing the house, consulting with and advising us, in addition to making sure that everyone, from investors to personal buyers, were aware that our house was on the market. They were prompt in responding to us anytime we had any questions or concerns. Simply advertising on a website is one thing; David and Rolan went above and beyond to put in the personal footwork in order to ensure the sale of our house. Despite how badly the market continued to fare, they never let up and finally achieved the results we were hoping for. There were quite a few hiccups involving the house itself and opened permits that could have easily thwarted the sale. Never did David or Rolan dismiss our feelings or express irritation towards how difficult things were at times. They always kept a level head, reassured us and took decisive actions to mitigate any loss. Including researching, investigating other options and reaching out to other experts in the field, often things that were the responsibility of our attorneys. They never defaulted to "that's not my job" but always rolled up their sleeves and did what needed to be done! Their empathy went a long way in keeping us calm through a very very stressful time. They also did an excellent job mediating and communicating with the buyers in a way that would not disrupt the sale. They often diffused very volatile situations in a way many would not have been able to do. This is why I cannot emphasize enough that THIS IS NO LONGER A MARKET WHERE A HOME SELLS ITSELF,THIS IS NO LONGER A MARKET WHERE JUST ANYBODY CAN SELL YOUR HOUSE,THIS IS NO LONGER A MARKET WHERE YOU CAN CASUALLY CHOSE A REAL ESTATE AGENT! It's understandable at times to feel more drawn to a bigger corporation, who will have you believe that they are the only ones who can get it done. At this point in time though, that's not what is needed. What made the difference with Brick and Mortar was the fact that this is a private owned company with regular down to earth guys who ACTUALLY CARE about people and your best interest. A lot was at stake for everyone involved. David and Rolan were truly invested and it reflected in the way they operated. Though, as I mentioned previously, I had become a tad cynical after dealing with Redfin, I am so glad that I didn't let this prevent me from eventually teaming up with David and Rolan. David's tenacity won out where we were concerned and it was ultimately that same tenacity that got our house sold. The ONLY regret my husband and I have in dealing with them is not using their services MUCH earlier in the game. While there is no turning back time, we are peacefully living in our quiet home upstate without the expense or hassle associated with owning our house in the city, thanks to David and Rolan!!! We could not be more appreciative of their patience, hard work, diligence and expertise. We hope that others learn from our mistake and opt to go with Brick and Mortar from the get-go instead of waiting until they've dealt with the headache of a big corporation, who truly couldn't care less. We couldn't recommend Brick and Mortar- David and Rolan- enough, and are confident that they will continue to thrive in this ever challenging market because of the excellent approach that they take in navigating their clients through it! read more

Martin was incredible to work with in renting my current apartment. Absolutely recommend their services.

Martin was very responsive, professional, and helpful. The whole process was made as swift and easy as possible.

If you are looking to work with a broker, look no further than Brick & Mortar. Martin has been a pleasure to work with from day one - he has gone above and beyond for my girlfriend and me throughout the signing and well past the signing process. B&M are transparent, responsive, and are incredibly helpful - it is one of the rare brokerages that care for and about their customers, a rare commodity in this space in New York City. I cannot recommend them enough! read more

Joy Wang at Brick & Mortar made my transition back home from a few states away so much easier. After 3 full days of seeing apartments on my own, I knew I needed a trusted second opinion. Im so grateful to have met someone in the NYC RE business that was responsive, curious about my home life to match me with a great apartment, and invested in helping me find my next Brooklyn nest (after a few busts that would not even return followup calls). I cannot thank you enough for being accessible, professional & super down to earth. Highly recommend Joy Wang for your home hunting adventure. read more

Charged more than the allowed application fee back in 2019, and our agent kept trying to enroll us in dumbass "renter benefits" programs. One benefit being laundry credits -- when our apartment building had free laundry service (which he said it didn't). Oh, and the apartment itself had mice in the walls. Fun! They also ask for positive reviews after working with you, btw. read more

Angelica Blotkevich at Brick & Mortar helped us get situated in our new apartment and was helpful every step of the way! She made sure to answer all questions, even helped us get measurements and saw us through to move-in day and beyond. Would highly recommend working with her! read more

Michael was invaluable with my house hunting. He was committed to finding the home that fit my criteria and made the search fun. He was with me every step of the way. Def recommend his services! read more

Martin is so fantastic to deal with. He really helped us so much and was so knowledgeable about the rental properties in the area. He led my daughter in the right direction and if we ever need another place will contact him immediately. Thanks. read more

We had the pleasure of working with Megan Eisenberg at Brick&Mortar. We cannot sing her praises enough. She was patient with us, first-time home buyers who were very inquisitive. She was able to answer all our questions and then some. She made it fun and easy to see new apts. She was also a force for us when we found "the one". She fought for us every step of the way, was real with us, and supported us in our decisions. She provided us a list of lawyers, inspectors and bankers that were all very impressive, helpful and easy to work with. She was in close connection with her colleagues as well and they were also knowledgeable and helpful. We cannot thank her enough for all her help. We love our new home and it would not have been ours if it wasn't for Megan! Thank you!! read more

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I met Michael from Brick & Mortar while he was helping a friend with their house hunt. After witnessing how he went above and beyond with their search and eventual purchase with both creativity and professionalism, I was more than confident that I could trust him with our search to buy a home. He listened to all our preferences and most importantly, would answer all our questions promptly and without judgement. Though our search was long and we had several disappointments with potential purchases (none of them his fault), his advice and insight brought us to find the perfect place. Thanks for everything, Mike! read more

It was an amazing experience! Michael went above and beyond to help our family. My parents and I were moving into a new house therefore looked to rent out two apartments in Brooklyn. This whole process was very smooth as Michael was always on top of his game. He was very communicative, readily available and was easy to reach. We found amazing tenants within a month for both apartments thanks to all the efforts on constant viewings. I would say he definitely knew what was expected and got the job done as fast and efficient as possible. Will def look for him again for my future rentals. Thank you brick and mortar! read more

I had the absolute pleasure of working with this lady named Angelica Blotkevich from Brick&Mortar. I appreciate honesty and feel like many brokers lie when viewing apartments but Angelica wasn't. She had clear communication, patience and made my partner and I feel very comfortable in selecting our new home. I would highly recommend her to anyone in search of their new space. Thank you again for all your help!!! read more

We can't say enough about Suki, David, Rolan, and the entire Sereny & Soltero team. Selling our penthouse condo with them was 100% the right decision. Their eye for detail, unique marketing materials, and deep knowledge of the market led to amazing results -- selling our home well over the list price ($165k higher!), and for a record in our building. They promised to deliver white glove service and followed through, even exceeding our expectations. We had to move out of state before our home came to the market and they handled everything, from cleaning and prepping our unit, to staging and even taking care of our plants! They went as far as shooting a video tour and advertising it to tens of thousands of buyers. The constant communication throughout the process was excellent. We highly recommend checking out the Sereny & Soltero team if you are thinking about selling your home. read more

I had an outstanding experience with Michael Caviness from Brick & Mortar. Working with New York realtors can be quite unpleasant, and you often don't feel like they are acting in your best interest. Not with Michael. He was exceptionally professional and empathetic throughout the process, and went out of his way to mediate between the owner and me, including successfully advocating for several of my special requests. Thanks to Michael, I now have a lovely apartment in an amazing part of Brooklyn. To top it off, Michael swung by on move-in day to drop off a housewarming gift! I cannot recommend Michael enough, and he'll be the first person I contact next time I'm looking for an apartment in Brooklyn. read more

I worked with Martin Olsen on a co-broke rental and I have nothing but positive things to say about Martin. My client did not have a typical application and Martin spoke to the landlord to make him understand the situation so that we could all have a positive outcome. Not only did the landlord accept the application but he was excited to have this new tenant. Martin was pleasant to work with, he was extremely communicative and transparent throughout the process. I look forward to working with Martin again! read more

I'm just updating my review to give light to the agent who give me piss poor service. His name was Moin and he basically scheduled to show me an apartment and never showed up. Instead of just admitting that he forgot, he instead lied and said I was late and that he left, when I was in front of the apartment unit in my car for 15 min. I can't speak for the rest of that business but I'm not interested in using them ever again based on my experience. *UPDATE* The owner asks me to update my review and asks me what agent me and my friends dealt with. I share with him a screenshot of text message thread (this was in May by the way). And now the agent wants to email me back and accuse me of not telling the truth. When I show him the screenshots of the text convo of what he sent me and my roommate, he wants to act like it doesn't add up. News flash!! We contacted you from two different numbers! You were dealing with 2 roommates!! Stay away from these people. Incredibly unprofessional, and not once did they ever take fault for their mistakes. read more

We had an amazing experience with Michael Caviness at Brick & Mortar! We found out we had to leave our apartment of 16 years unexpectedly and felt very unmoored but he had the perfect place for our family. He was so responsive and knowledgeable and gave us a great tour of our now new home. The application process was so easy and he walked us through every step of the way. Can't recommend Brick & Mortar enough! read more

Navigating the New York real estate market is stressful. It should be right? You start off with your dream - to own a piece of this rock in the greatest city in the world! Cute. You work your butt off, and throwing rent down the drain (paying off your landlord's mortgage) isn't what I'd call an investment. So, you check out the market. It's ridiculous. The prices? Scary. The terrain? Uncertain. Brooklyn, Queens, Manhattan? Schools? Subway lines? What park? Nice view? You're searching for the needle in the haystack and soon, you're dodging the very places you thought were perfect. Why? Because you just can't trust your judgement. Something's off and maybe this whole process of a dream is actually a bad idea. Literally, enter David Soltero of the Sereny & Soltero team. Hero. Got the referral through a friend and we're off to the races. It's a different ballgame. We're finding the right spots in numerous neighborhoods. Get this, in our budget! He's following up. He's face to face. He's going to bat for us. Makin' a list... checkin' it twice. And it's not just him. The Sereny & Soltero team AND Brick & Mortar all know what's going on. They're an incredible team and they have our back! That ease of communication built an incredible level of trust and an even stronger bond. If we get married again, we're inviting Dave f'sho. He made the process stress free. He has a keen knowledge of the NY market and interfaces with the majority of the brokers on the seller side. He single handedly demystified everything from neighborhoods to interest rates - mortgage brokers to lawyers - apples to oranges. He was our guy (we have a guy now)! We could not have done it without our guy! Yeah he'd take a bullet for us and raise our future children, but he also found and delivered us a home. He then went a step further and working with his team, found us a much better interest rate than what we initially worked out with a large bank. His contacts saved us and were all cut from the same cloth. Again, trust worthy and on point. The whole nine yards. And it's not over yet. We know who we're calling if and when we sell. Praise be. We are the happiest homeowners in Brooklyn thanks to David Soltero of Sereny & Soltero. 100% recommend that you make the call and set up a meeting. It will change your life for the better. Thank you David! read more

I typically try to avoid brokers at all costs because they are the scum of the earth but dealing with Michael from Brick&Mortar was a whole new experience.  He didn't try to bullshit me likey they typically do. He was an honest, no nonsense straight shooter. I'm super happy with the deal he brokered and I'll be sharing his contact info with my influential friends and business associates from now on. Why this guy isn't running his own real estate company is beyond me. read more

Me & my boyfriend worked with Martin to find a place and we could not have asked for a better agent! Martin was always honest and direct with us (a rarity with many agents we have dealt with in the past) and went above and beyond to accommodate some of our pre-move in needs. He was incredibly responsive to our emails, texts, and phone calls, and even helped us move some furniture himself! Cannot say enough good things about Brick & Mortar, we had a wonderful experience in the chaotic world of NYC apartment hunting. read more

David and Rolan of the Sereny&Soltero Team were phenomenal to work with. They helped us find our dream apartment in Brooklyn and secured a deal below ask that closed in record time to meet our deadline, and 5 years later they helped us sell our apartment over ask for a record price per square foot in Williamsburg. Both Rolan and David truly go above and beyond for each client. They helped us a a stressful time in the pandemic with a newborn to coordinate staging, moving furniture, and showing our apartment. They were understanding to always work around what we were comfortable with and answer all our questions thoroughly. read more

Martin was a extremely professional and accommodating agent. He made everything very seamless! I would recommend him to anyone looking for leasing/buying in the city. read more

My experience with Brick&Mortar was so smooth and professional from the first instant. I specifically worked with Jason - he was beyond helpful, timely, responsive, and overall just genuine. It felt extra special to be in the hands of someone who was caring and who took the time to let me know about every little detail along the way, from the first email to actually signing the lease and getting the keys. Jason made this whole process about 50% smoother for me, and that peace of mind is greatly appreciated. I would highly refer Brick&Mortar to anyone looking for rentals in NYC and if you do, ask for Jason because he will likely make your experience painless like mine. read more

Working with Michael Caviness of Brick&Mortar was a wonderful experience! Finding an apartment from out of state was slightly unnerving, however, Michael made the process easy and stress free. His communication is prompt and thorough, and always with a professional demeanor. Excited about my new place, and owe a huge thanks to Michael and the team at Brick&Mortar! read more

I worked with Moin and Shalom to find my current apartment a little less than a year ago. It was a nightmare then, and the nightmare continues due to a careless mistake on the lease created by the agency. The saga started when my roommates and I were looking to fill the 4th bedroom in an apartment after we had lost a roommate due to strange clauses in the lease that was provided by the landlord. At that point, I had not even seen the lease as Moin and Shalom kept telling me they had already emailed it to me (they never did). My roommates and I patiently waited for them to fill the room, it took them until almost the last day of the month to find someone. That was when we finally got to see the landlords lease, which requested crazy things. we refused to sign it. Moin and Shalom both agreed that the lease was not standard and had strange clauses attached to it so they were able to get the landlord to agree to use the agency's standard lease. The standard lease they provided us with had the wrong Terms on it. The term was a 12-month lease, which was correct, but the beginning date was June 1st 2019 with an end date of July 31st 2020. That is CLEARLY not 12 months. We brought this to the agent's attention and they told us not to worry it would be fixed and they instructed us to sign the lease. Almost 12 months later here we are. My roommates and I are now stuck in a 14-month lease we did not sign up for due to the carelessness of the agents at Brick & Mortar. My roommates and I were all planning to move out at the end of May but now we are stuck paying for two extra months at our current apartment as the landlord is fighting us on the terms of the lease. I am overwhelmingly disappointed with my experience with the agents at this firm. I do not see Moin and Shalom listed as agents on the website anymore, however, if they still work for the agency I urge you to avoid working with them at all costs. In addition to their carelessness throughout the process, they acted inappropriately towards one of my roommates. read more

Angelica Blotkevich at Brick&Mortar was great! She was responsive, accommodating, and overall really kind and helpful during the process of viewing the apartment, signing the lease, and moving into my apartment. Highly recommend her!! read more