TLDR: Given the 50% first pass success rate on two jobs, delayed completion, unauthorized diagnosis fee, and the labor cost I'd have been better off taking my car anywhere else. Won't be back.
I requested a seat cover replacement and rear passenger window regulator be replaced on my 2013 sedan. Nonstop Auto gave reasonable quotes and noted they hadn't done the seat cover placement but the window regulator job would be no problem. I relayed that I appreciated the transparency and made an appointment a week or two out. I had my car to them before the shop opened on the day of the appointment and was again told it would take 2-4 hours to complete. During drop off I told one of the technicians a door panel anchor would need to be replaced as it was stripped. I showed the tech a duplicate part on the door for reference and asked he pass this information along. I mentioned this part needing replaced again to the secretary later that morning on the phone when she confirmed they were starting on my car. I think I mentioned this to a third individual before drop but don't remember who I spoke with. Sounded like one of their service writers or technicians. I had called several times to line up parts and scheduling.
I got a call ~4:30 that my car wouldn't be ready by close of business but they'd stay late to complete. Cool as long as the work is done properly. I rearranged my evening to allow them extra time. On the same call I was told I'd have a code provided after payment to retrieve my key and the vehicle would be ready in their lot. Without verifying work was complete I paid in full through their online portal.
I did not receive the key box code that evening so I had to bring an extra key (had planned to anyways). Upon arrival my car was left unlocked with my credit card visible on the passenger seat. The seat cover was done properly but the window wasn't working properly before I left the parking lot.
Received a call the next day where they said they figured out the machine that sent the key box codes upon payment was broken. I asked if the window regulator was tested and the secretary without consulting anyone said yes. Hard to reconcile with how the window didn't roll up or down for me before I even drove off their lot some 12 hours ago. When I asked if I needed to pay for the door panel anchor (~$7 list price) they said they forgot to replace that part. Great one of two anchors that holds the door panel to the door isn't in place. I provided the OEM part number and a local store that had one stock. They properly offered to schedule once they had the part and get the window working at no cost to me.
Over the next few weeks my lock / unlock latch on the door with the replaced window regulator began to work ~25% of the time.
Two weeks later I dropped my car back off to complete the repair. Nonstop Auto called and that it's ready but I hadn't mentioned the new problem from stemming from the prior work. They took a look at the issue and quoted me a ~$420 repair and that I'd now owe a $186 diagnosis fee. I did not consent to this diagnosis fee and seems a bit unfair given the issue developed following their 1st attempt at the window regulator work. The first appointment I was billed for 2 labor hours within the originally quoted range.
This review was offered to them prior to posting but they declined to read. It also looks like they're behind on their business license and don't take their mission statement seriously.
Given the 50% first pass success rate on two jobs, delayed completion, unauthorized diagnosis fee, and the labor cost I'd have been better off taking my car anywhere else. Won't be back.
July / August 2025. read more
