Awesome experience at Nonstop Auto on E. 4th Street in Reno! My 2007 Hyundai squealed in reverse. Nonstop did a complete front brake refresh at a really decent price. Excellent repair. Brakes haven't worked this good in a long time. Both Edgar and Jessica were nice to me and I shall be returning to Nonstop for all my car care needs. Highly recommend. read more

I am 65 years old and have never been so well cared for with my Subaru. They under bid other repairs she's by $100s. They went over and above to clean my engine that had an oil leak. The brakes which 7 know need to be done are no longer squeaking read more

Breaks and battery swap were appreciated! I would recommend their service again! They were available quickly and helped replace several parts on my VW! read more

They have earned a customer for life. Brought my older, classic vehicle here with a wiring issue. They diagnosed it rather quickly and was able to repair it and have me back on the road in no time. The price was beyond reasonable and the energy at the shop was very honest and friendly. read more

Nonstop Auto - 1977 Toyota Landcruiser - Auto Repair Near Me - Reno, Nevada

TLDR: Given the 50% first pass success rate on two jobs, delayed completion, unauthorized diagnosis fee, and the labor cost I'd have been better off taking my car anywhere else. Won't be back. I requested a seat cover replacement and rear passenger window regulator be replaced on my 2013 sedan. Nonstop Auto gave reasonable quotes and noted they hadn't done the seat cover placement but the window regulator job would be no problem. I relayed that I appreciated the transparency and made an appointment a week or two out. I had my car to them before the shop opened on the day of the appointment and was again told it would take 2-4 hours to complete. During drop off I told one of the technicians a door panel anchor would need to be replaced as it was stripped. I showed the tech a duplicate part on the door for reference and asked he pass this information along. I mentioned this part needing replaced again to the secretary later that morning on the phone when she confirmed they were starting on my car. I think I mentioned this to a third individual before drop but don't remember who I spoke with. Sounded like one of their service writers or technicians. I had called several times to line up parts and scheduling. I got a call ~4:30 that my car wouldn't be ready by close of business but they'd stay late to complete. Cool as long as the work is done properly. I rearranged my evening to allow them extra time. On the same call I was told I'd have a code provided after payment to retrieve my key and the vehicle would be ready in their lot. Without verifying work was complete I paid in full through their online portal. I did not receive the key box code that evening so I had to bring an extra key (had planned to anyways). Upon arrival my car was left unlocked with my credit card visible on the passenger seat. The seat cover was done properly but the window wasn't working properly before I left the parking lot. Received a call the next day where they said they figured out the machine that sent the key box codes upon payment was broken. I asked if the window regulator was tested and the secretary without consulting anyone said yes. Hard to reconcile with how the window didn't roll up or down for me before I even drove off their lot some 12 hours ago. When I asked if I needed to pay for the door panel anchor (~$7 list price) they said they forgot to replace that part. Great one of two anchors that holds the door panel to the door isn't in place. I provided the OEM part number and a local store that had one stock. They properly offered to schedule once they had the part and get the window working at no cost to me. Over the next few weeks my lock / unlock latch on the door with the replaced window regulator began to work ~25% of the time. Two weeks later I dropped my car back off to complete the repair. Nonstop Auto called and that it's ready but I hadn't mentioned the new problem from stemming from the prior work. They took a look at the issue and quoted me a ~$420 repair and that I'd now owe a $186 diagnosis fee. I did not consent to this diagnosis fee and seems a bit unfair given the issue developed following their 1st attempt at the window regulator work. The first appointment I was billed for 2 labor hours within the originally quoted range. This review was offered to them prior to posting but they declined to read. It also looks like they're behind on their business license and don't take their mission statement seriously. Given the 50% first pass success rate on two jobs, delayed completion, unauthorized diagnosis fee, and the labor cost I'd have been better off taking my car anywhere else. Won't be back. July / August 2025. read more

Good price. Fast. Responsive. Brought it in to change a neutral safety sensor. Will be returning for all my repairs

So I had my 2001 BMW 330I brought into the shop to fix the serpentine belt and tension pulley. I knew the belt was bad so it needed changed. Well upon inspection they found out one of my cylinders had a major misfire and had blown out the spark plug and basically was being held in by a foreign putty or something of the sort. This was on a Friday so they told me that the car would be fixed on Monday and my car would hopefully be running better. They did tell me that it had basically a 50/50 shot at working like it's suppose to. So I waited over the weekend and Monday came and I figured my car was ready. Nope the BMW " Specialist " they at the shop hurt himself. Knowing that I don't blame them or am mad at the guy but my car ended up being put back together with what looked like a used ignition coil and a busted and bent spark plug and put out the door. Paid for the "parts" thinking it was gonna be at least ok to make it home. Nope made it down the block and belt broke and the "new" parts I paid for were already broken. Now I can understand having a person that knows how to work on the car but if you didn't know what to do then you could have told me that and I would of just gotten a tow truck took it home and found somewhere else to take it to get it fixed. My job sent me there because that's where they go to get the work done on the company cars. So I mean they do good on those but if it's not Japanese or American made don't expect good work from this place. I won't be going back or recommending anyone to go to this place. read more